Professional Documents
Culture Documents
a) Principal Business Risks : Identified & Described for Fast Telecom Group
- Service level delivery risks
Fast changing customer expectations and behaviour.
Network failure affecting transaction implementation.
Quality of service challenges, esp. during peak hours.
Poor customer care affects service delivery.
- Business Continuity Risks
Natural disasters such storms, floods, etc may company network infrastructure & result in
business loss.
Need for business continuity and disaster recovery planning.
- Competition Risks
More companies entering the industry.
New service range offered by competitors.
Pricing wars, promotions.
- Legal & Regulatory Risks
Changes in legal and regulatory requirement (e.g. SIM registration)
Failure to comply with laws and regulations.
Need to protect customer privacy and confidentiality.
Money laundering and anti-terrorism legislation.
- Technological Risks
Fast changing technology and emerging technology, new applications, new types of
connectivity, cloud computing etc.
- Business Integration
Failure to integrate Fast Telecom and Pride Telecom business operations.
Differences in organisation culture.
Differences in business processing i.e. differences in ERP, accounting systems, client
management systems, transaction processing etc.
- Revenue Growth
Failure to manage growth in clientele e.g. customers outstripping network capacity.
Wider area of coverage requires more investment in staff and outlets.
Need for continuous innovation.
- Human Resources
Loss of talented experienced staff to competitors.
Specialised skill set required, implies high cost of training and remuneration.
Security Risks
Vandalism, electronic attacks (e.g. denial of service attacks)
Need for good customer security practices, authentication of customers, non-repudiation
and accountability of transactions.
- Risks of internal or external fraud
Such risks arise from the possibility of unauthorised access in this environment which can
lead or give rise to fraud.
-Other
Stiff competition in telecom industry
Acquired inherent risks from Pride telecom.
Risk that the ask price of pride telecom was arrived at erroneously.
Foreign exchange rates fluctuations.
Future cash flow problems from conditional instalment on goodwill