CHAPTER 02

APPLICATION SOFTWARE IN BUSINESS

Part-1
Key Concepts

■ Application Software ■ Time Management Software

■ Functions of Application Software ■ Educational Software
■ Examples of Application Software
■ Business Application Software
■ Enterprise Resource Planning
■ Customer Relationship Management
■ Project Management Software
■ Business Process Management
Software
■ Resource Management Software
■ Productivity Software
■ Scheduling Software
Application Software
Application software is a type of computer program that performs a specific personal,
educational, and business function. Each program is designed to assist the user with a
particular process, which may be related to productivity, creativity, and/or communication.
■ Functions of Application Software
Application software programs are created to facilitate a variety of functions,
including but not limited to:
• managing information
• manipulating data
• constructing visuals
• coordinating resources
• calculating figures
 Examples of Application Software

■ The most common application software programs are used by millions every
day and include:
• Microsoft suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.)
• Internet browsers like Firefox, Safari, and Chrome
• mobile pieces of software such as Pandora (for music appreciation), Skype (for
real-time online communication), and Slack (for team collaboration)
 Business Application Software
■ Business Application Software is a subset of the application software. These programs are
built to facilitate certain business functions, improving the accuracy, efficiency, and
effectiveness of operations. Business application software programs achieve measurable
objectives such as saving work time and enhancing productivity.

Below are some popular examples of business applications that are commonly used by
organizations:

• Enterprise Resource Planning

• Customer Relationship Management
• Project Management Software
• Business Process Management Software
• Word Processor
Cont..

• Spreadsheet
• Database
• Resource Management Software
• Productivity Software
• Scheduling Software
• Time Management Software
• Educational Software
■ Enterprise Resource Planning
Enterprise resource planning (ERP) is a type of business software used by
companies – usually via a bundle of integrated applications – to solicit, review,
store, manipulate, and analyze data derived from a variety of business operations.

■ Customer Relationship Management

Customer relationship management (CRM) is a type of business software
used by companies – usually via a bundle of integrated applications – to solicit,
review, store, and analyze customer data, and also to manage customer interaction
and facilitate the sales process and relevant partner relationships.

■ Project Management Software

Project management (PM) software is a type of business software designed
to plan and execute projects, and to manage the resources associated with those
projects. PM software assists users with functions such as scheduling, assigning
tasks, managing budgets and costs, documenting progress, and reporting results.
■ Business Process Management Software
Business process management (BPM) software is a type of business
software designed to facilitate the rapid development and automation of strategic
processes. It often uses web-based modeling, rule creation, and a simple interface
to enable the user to perform business functions more quickly. Usually optimized for
mobile devices and offering total visibility into operations, BPM software is helpful in
managing and analyzing complex data, content, and processes across the
enterprise.
■ Database
A database is an electronic arsenal of data that a user builds in order to
later access, review, and update particular pieces of information in a rapid and
coherent manner.
■ Resource Management Software
Resource management is a type of business software that facilitates the
management of multiple projects and resources and ensures that everything is
allocated effectively in real time.
■ Productivity Software
Productivity software is a type of business software that helps users do their jobs
more efficiently and complete work-related tasks in a timely manner. Categories of
productivity software include:
• document creation
• database management
• Accounting
• Collaboration
■ Time Management Software
Time management software is a type of business software that tracks how an
individual’s digital systems are used, including how long the user spends working in certain
applications.
■ Educational Software
Educational software is a type of software that facilitates the teaching and learning of
new content, concepts, or processes.
THE END