Dr. A. Q.

Khan Institute of Computer Sciences and

Information Technology Kahuta

Quiz#1

Name: Syed Hussain Ali Shah Gillani

Reg# 18F-BSCS-37

Class: BSCS-VI

Subject: Advance Topics in CS

Date: 02/04/2021

Submitted to:
Sir Zafar

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 Case Study: Management Information System at Dell

Questions:

1. Comment on the MIS in Dell and suggest the positives and negatives of MIS in Dell?

ANSWER:

Management Information System of Dell is a vital part of its operations and its survival in the modern
world, it is well updated and it competes well with Management Information System of competitors.
The Management Information System of a Dell is created from high standards. The Management
Information System helps Dell to achieve its goals and assist the company in reaching its potential.

POSITIVES OF MIS IN DELL:

 It is efficient management information system of dell that enables it to adapt direct business
model and become cost leader in front of strong competitors like IBM and Apple that are using
indirect channels. More than 50 percent of the company’s computer sales transactions took place
via its website, which generated worldwide sales in excess of $40 million a day.

 Efficient management information system makes it possible to effectively collaborate across

boundaries, shared ideas about product designs and value propositions. The result is faster and
more customer-focused product and service innovation.

 Dell introduces the latest relevant technology much more quickly than companies with slow-
moving indirect distribution channels. Through its efficient management information system.
Dell doesn't sell the best or latest technology, but waits until it's a market desire.

 Through Efficient management information system dell charges zero percent interest to its
private and business customers.

 Its good management, timely information processing and efficient system that Dell provides
quick onsite service by using business partners and customized computers better than anyone
else.

NEGATIVES OF MIS IN DELL:

 Control facts systems of dell is inefficient inside the subject of proprietary generation as Dell is a
pc maker, no longer a laptop producer. The presently used technology by means of dell is shared
with the aid of the other most important competitors.

 It buys from a group of concentrated hi-tech component manufacturers. Management

Information Systems of dell makes it highly dependent on component suppliers.

 Dell is ideal at customization however it often failed while it tried to make innovations for
example In 1991, Dell released a line of pocket book computers, but quality troubles and
inadequate manufacturing making plans forced the employer to forestall promoting for a 12

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 months. It also takes place once more while dell opens kiosk however after a few time it closed.
It’s all a hundred and forty kiosks.

 Feedback control gadget gives by means of dell’s control data systems also has bad outcomes.
Supervisors may also generally tend to electrify the control by using submitting false records that
suggests exquisite overall performance, although in truth, the overall performance changed into
low. Thus, with the aid of receiving fake performance statistics, the management additionally
makes incorrect remarks.

2. The dell directly sells its computers to the customer whether it will give them good and reliable
information or they are lacking in information system due to this move?

ANSWER:

Dell receives on the spot remarks from clients approximately wants and needs via included information
structures (shopping styles on-line and provider partnerships). Because of rapid smartphone provider
and also short on site provider dell offers custom designed products higher than anybody else.
The March problem of customer reviews, included a survey of four hundred consumers, who gave Dell
sixty two points out of a possible one hundred for its help on computing device pcs. Although it
nonetheless controlled to top competing manufacturers Hewlett-Packard and Compaq, which scored 54
and 51, respectively.
Shipments for the corporation, which pioneered direct sales of computer systems to consumers, surged
25 percent year over year to 25.8 million units in 2003, making it the sector's largest pc maker.
While all laptop groups talk about the significance of customer service, Dell has been particularly vocal
for several motives. Through slicing out the intermediary, Dell has a more in-depth relationship with
customers, therefore taking all the praise from happy shoppers--and all the blame while things move
wrong. Similarly, the pc commercial enterprise is turning into more and more commoditized, marked by
using similarly ready machines and fee erosion. One way to face out from the gang is to pamper
customers by way of presenting better service and aid than competitors. Dell's emphasis on service
emanates without delay from the top. CEO and founder Michael Dell wrote in his 1999 book, "Direct by
means of Dell," that fairly sketchy help offered through electronics stores inspired him to construct his
personal organization. Dell is going to this point as to spend time each year manning the cellphone
strains.

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3. Develop the information flow diagram for dell and suggest some improvement in the same.

ANSWER:

Information flow diagram for online purchase of any product at dell.com is given below.

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IMPROVEMENT: Information flow at dell website may be improved by offering free downloads of
trial versions of software. Dell may also offer money back guarantee for expensive items. It will be good
if before making purchase decision prospective customer may read the views of customers about dell
products.

4. MIS is a combination of Management, Information and System otr of the three parts of the
information system in which area does the Dell lacking?

ANSWER:

Dell lakes in control because the agency has the sort of big variety of merchandise and additives from
many suppliers from a number of nations, that there is the occasional product remember that can reason
Dell a few embarrassment. For instance, in 2004 Dell had to remember 4.4 million computer adapters
because of a worry that they could overheat, causing electric powered shocks or fires. On August
17, 2007, Dell Inc. introduced that after an inner investigation into its accounting practices it would
restate and decrease earnings from 2003 via to the first quarter of 2007 through a complete quantity of
between $50 million and $a hundred and fifty million, or 2 cents to 7 cents according to share.[87] The
research, began in November 2006, resulted from issues raised with the aid of the U.S. Securities and
trade commission over some files and statistics that Dell Inc. had submitted.[88] It was alleged that Dell
had now not disclosed large exclusivity bills acquired from Intel for agreeing not to shop for processors
from a rival producer. In 2010 Dell subsequently paid $one hundred million to settle the SEC's prices of
fraud. Michael Dell and other executives additionally paid consequences and suffered different
sanctions, without admitting or denying the fees.
It inefficient management of dell is also obvious from several incidents such as:
 Closure of Dell’s biggest call center in April, 2003 terminating 1100 employees.
 On January 8, 2009 Dell announced the closing of its manufacturing plant in Limerick, Ireland
with the loss of 1,900 jobs and the shift of production to its plant in Poland.
 Dell not able to attract the students of schools and colleges, this segment earns only 5% of total
revenues.
 Lot of criticism against the Dell’s claim of world’s most secured notebooks

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