Arcelik Beko LLC WC 20120314 PDF

Employee Engagement Survey BEKO LLC - WC
March 2012
Content
ENGAGEMENT METHODOLOGY
SURVEY RESULTS
• BEKO LLC - WC
 Engagement
 Satisfaction
 Impact Analysis
Purpose of the Survey BEKO LLC - WC
In order to increase the contribution of employees to business results,
u Defining the strength of ARÇELİK in satisfying the employees

and accordingly making them engaged,
u Stating the main elements that engages employees to company,
u Identifying both strengths and improvement areas of ARÇELİK on basic issues

between employees and company, as well as giving advisory that helps to take actions.
Content
SURVEY RESULTS
• BEKO LLC - WC
 Engagement
 Satisfaction
 Impact Analysis
Methodology
Methodology BEKO LLC - WC
Engagement and Business Results
AonHewitt has been analyzing the connection

between employee Engagement and market success
since early 90's, when our Engagement methodology
was developed. The results show unambiguous
correlation in the cases of most of the financial
indicators.
Satisfaction
According to our research the key to the Engagement

of the employees is their satisfaction. In our “Diamond
model” we identified 20 drivers, which are responsible
for 70-80 percent of Engagement.
BEKO LLC - WC
Relation Between Employee Engagement and Company Profit
Growth in Employee Productivity $80,000-120,000 additional revenue

per month
$3,800 more
Recruitment Costs
profits per employee
55% Lower
$18,600 more
market value per employee
Higher customer loyalty
Higher profitability
.54 correlation with TSR
Growth Figures—FY02 to FY06 40%

39% 35%
40% Best Companies
30%
S&P 500
Percentage of Growth p.a.
30% 25%
20%
20%
15% 14%
15%
10% 10%
10%
5%
0% 0%
Revenue Growth Profit Growth 3-Year Return 5-Year Return 10-Year Return
Hew itt Best Em ployers Other Organizations
Source: Employee Engagement Researches, AonHewitt

Content
SURVEY RESULTS
• BEKO LLC - WC
 Engagement
 Satisfaction
 Impact Analysis
Survey Scope BEKO LLC - WC
Survey Period October 2011 Consultant
What Measured Example
Engagement ( SAY Recommends company, STAY Willing to stay Given the opportunity, I tell others
and STRIVE Make effort for company success) great things about working here.
Satisfaction (Satisfaction areas that effect engagement -19 Areas) Recognition, Company Reputation, Pay
Effect of Satisfaction on Engagement • If recognition improve, engagement increases: Opportunity

(“Opportunities", that increase Engagement when Satisfaction increase • If reputation decrease, engagement may decrease: Threat
or “Threats” that decrease the Engagement when Satisfaction decreases ) • Work environment may have no impact on engagement
Total Invitees Respondents Response Rate
BEKO LLC - WC 131 88 67%

Content
SURVEY RESULTS
• BEKO LLC - WC
 Engagement
 Satisfaction
 Impact Analysis
Engagement - Overall Results and Engagement by Demographics BEKO LLC - WC
%3 below average TSR* All company's have available assets such as products (or
services), brands, distribution channels, etc. and with the help of
these assets, they gain a certain momentum and success. Aside
of these, iin order to set the contribution level of "employees" to
45% this momentum, below described zones have been determined
with AonHewitt's international researches. These definitions
65% shows general rules however it does not mean that all companies
30% Belirsizlik fit the exactly to these patterns.
Fırsat Alanı
Alanı Zone
Uncertaintly
Belirsizlik Performance Zone: In this zone, there are companies, which
Opportunity
Fırsat Alanı Zone achieved to increase the contribution of their employees to the
Alanı highest level and accordingly produce better business results
than its competitors. Companies in this area, often see better
financial results than other such as growth and profitability.
Yıkıcı Alan Performans Alanı
Yıkıcı Alan
Destructive Zone Performans Alanı Zone Opportunity Zone: Companies have limited employee contribution
Performance in this area. If they can achieve to get more voluntary basis effort
and contribution from their employees, their business results can
0 100 be improved even more. For this reason, this zone is called as
BEKO LLC - WC - 2011 (% 59) Arçelik WC - 2011 (% 48) Russia - 2011 (% 62) Opportunity Zone.
* TSR: Total Shareholder Return Uncertainty Zone: In this zone, priority agenda of employees have
become their own personal future rather than the company
success. Employees are not motivated enough for company's
success. One of the reasons for that is the uncertainty
Spread of Engagement environment within the company. It is observed that companies
located in this area are mostly going through mergers and
acquisitions, restructurings or significant crisis (sector, country or
worldwide).
Not engaged 48% Destructive Zone: In Destructive Zone, low employee

engagement is a significant barrier to achieve business objectives
31% of the company. The strength of company assets are not being
efficiently used by employees.
18%
4% Nearly Engaged = on average, responding to

3% 9% 28% 59% ‘Slightly Agree’
Disengaged Not Engaged Nearly Engaged Engaged Not Engaged = on average, responding to ‘Slightly
Disagree’
BEKO LLC - WC Arçelik WC Disengaged = on average, responding to ‘Disagree’
and ‘Strongly Disagree
Engagement is given as %0 for areas with less than 10 respondent.

Seniority Respondents Gender Respondents
0-1 years 60% 15 64%

48% Female 33
40%
1-3 years 55%
11
43%
3-5 years 52%

39% 31
56%
5-10 68% Male 55
years 41% 31
50%
10 years 0%
and over 56% -
BEKO LLC - WC Arçelik WC BEKO LLC - WC Arçelik WC Age

Age
Age Respondents Respondents Age
Position
Age
Under 25 years 0% Age
5
of age 47%
Age
Management 71% Age
25 years - 29 58%
years 19 17
37%
30 years - 39 58%
years 45% 40
40 years - 54 63%
years 59% 19 Staff 56%
71
55 years and 0%
over 89% 5
BEKO LLC - WC Arçelik WC BEKO LLC - WC

Location Respondents Department Level 1 Respondents
Beko LLC 59%

Beko LLC 59% 88
88
Sales & Marketing 52%
27
Factory 62%
Kirzhach 67% 29
51
Finance & Accounting 67% 15
Moscow 43% General Management 0% -

30
HR 0% 6
Regions 0% 7 Purchasing 0% 2
Supply Chain 0% 9
Department Level 2 Respondents

Beko LLC 59% 88
Regional Sales 62% 13
Production 67% 12
After Sales 0% 8
Financial Accounting 0% 8
Production Planning 0% 6
Missing 0% 6
Directly Related 0% 5
Product Dev. Quality A. 0%

5
5
Production Engineering 0%
5
Supply Chain 0%
5
Marketing 0%
4
IT 0%
3
Sales Support 0%
2
Budget & Reporting 0%
1

Engagement - Overall Results BEKO LLC - WC
Engagement Factors
Arçelik WC
Russia
Given the opportunity, I tell others great things 47% 72%
68% 25% 3%
3%
SAY
about working here.

I would not hesitate to recommend this company 52% 65%
55% 28% 9% 8%
to a friend seeking employment.
It would take a lot to get me to leave this 52% 64%

STAY
72% 15% 7%7%

organization.
I rarely think about leaving this company to work 47% 58%
57% 17% 15% 11%
somewhere else.
This company inspires me to do my best work

STRIVE
49% 35% 8% 8% 44% 52%

every day.
This company motivates me to achieve more than 45% 53%
53% 26% 13% 8%
is normally expected.
Agreeing Positive Hesitant Negative Hesitant Disagreeing

Engagement Factors Comparison - ARÇELİK (WC)

BEKO LLC - WC Arçelik WC Difference
-50% 0% 50%
Given the opportunity, I tell others great things about working here. 68% 47% 21%
SAY
I would not hesitate to recommend this company to a friend seeking employment. 55% 52% 3%
It would take a lot to get me to leave this organization. 72% 52% 20%
STAY
I rarely think about leaving this company to work somewhere else. 57% 47% 10%
STRIVE
This company inspires me to do my best work every day. 49% 44% 5%
This company motivates me to achieve more than is normally expected. 53% 45% 8%
Engagement Factors Comparison - Russia

-50% 0% 50%
BEKO LLC - WC Russia Difference
Given the opportunity, I tell others great things about working here. 68% 72% -4%
SAY
I would not hesitate to recommend this company to a friend seeking employment. 55% 65% -11%
It would take a lot to get me to leave this organization. 72% 64% 7%

STAY
I rarely think about leaving this company to work somewhere else. 57% 58% -1%
STRIVE
This company inspires me to do my best work every day. 49% 52% -4%
This company motivates me to achieve more than is normally expected. 53% 53% 1%
Content
SURVEY RESULTS
• BEKO LLC - WC
 Engagement
 Satisfaction
 Impact Analysis
Overall Satisfaction BEKO LLC - WC
1. On the whole, how satisfied are you with your workplace?
59% 55%
Arcelik_Beko_LLC_WC_20120314
33% KocToplulugu_Arcelik_BY
28%
10% 7%
3% 5%
Satisfied Positive Hesitant Negative Hesitant Dissatisfied

BEKO LLC - WC Arçelik WC
Comparison with other companies
2. How would you rate your workplace compared to others that you might work for?
49%
38%
34%
31%
20%
14% 11%
3%
Above others Somewhat above others Somewhat below others Below others
BEKO LLC - WC Arçelik WC

Drivers BEKO LLC - WC
BEKO LLC - WC
Company Quality of
People Work = Rewards Opportunities Practices Life
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
59%
70%
48%
55%
44%
59%
59%
82%
51%
64%
80%
55%
42%
47%
33%
67%
36%
64%
61%
51%
83%
0%
BEKO LLC - WC Arçelik WC Russia

Seniority
People Work
Seniority Rewards Opportunities
Company Quality of
100% Practices Life
90%
80%
70%
60%
50%
40%
30%
20%
10%
48%
80%
67%
64%
59%
59%
82%
70%
51%
64%
55%
42%
55%
47%
44%
33%
36%
61%
51%
59%
83%
0%
BEKO LLC - WC 0-1 years 1-3 years 3-5 years 5-10 years

Gender
Gender Company Quality of

People Work Rewards Opportunities Practices Life
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
51%
80%
44%
61%
83%
59%
59%
82%
70%
48%
64%
55%
42%
55%
47%
33%
67%
36%
64%
51%
59%
0%
BEKO LLC - WC Female Male

Age
Age Company Quality of

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
59%
70%
67%
64%
51%
83%
59%
82%
51%
48%
64%
80%
55%
42%
55%
47%
44%
33%
36%
61%
59%
0%
BEKO LLC - WC Under 25 years of age 25 years - 29 years 30 years - 39 years 40 years - 54 years 55 years and over

Position
Position Company Quality of

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
70%
64%
47%
64%
59%
59%
59%
82%
51%
48%
80%
55%
42%
55%
44%
33%
67%
36%
61%
51%
83%
0%
BEKO LLC - WC Management Staff Manager Quality Engineer

Department Level 1 - All Departments
Position Company Quality of

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
82%
80%
47%
64%
83%
59%
59%
70%
51%
48%
64%
55%
42%
55%
44%
33%
67%
36%
61%
51%
59%
0%
BEKO LLC - WC Factory Finance & Accounting General Management HR Purchasing Sales & Marketing

Strengths BEKO LLC - WC
The highest satisfaction scores - 10 questions
The physical work environment (noise level, cooling, heating, cleaning,

lighting) is appropriate for the type of work I do.
83% 11% 3%
2%
My co-workers respect my thoughts and feelings. 82% 8% 8%2%
My work environment is appropriate for health and safety. 81% 13% 2%5%
Our organization is sensitive to social and environmental needs. 81% 10% 8%1%
I am clearly informed about what is expected of me at work. 81% 15% 5%

0%
I truly enjoy my day-to-day work tasks. 80% 15% 3%

2%
My manager involves me in decisions that affect my work. 76% 11% 5% 8%
My manager provides the support I need to succeed. 70% 14% 7% 9%
Our organization is committed to business ethics and morals. 68% 22% 6% 5%
My work challenges me to fully use my knowledge and skills. 68% 19% 8% 5%

Weakness BEKO LLC - WC
The lowest satisfaction scores - 10 questions
My pay (my total income) is appropriate for the contributions I make in this
33% 30% 14% 24%
company.
I can envision myself working at this organization: on the long term. 34% 40% 9% 17%
My future career opportunities here look good. 36% 31% 13% 20%
In our organization: we are retaining the people we want to keep. 39% 28% 17% 16%
Compared to other places I might work for, I feel I am fairly paid. 40% 31% 13% 17%
I believe actions will be undertaken in the organization as a result of this

41% 26% 13% 20%
survey.
The work processes we have in place allow me to be as productive as

42% 36% 13% 9%
possible.
The organization I work for is fair to its employees. 43% 25% 22% 10%
I receive appropriate information about this organization’s business goals and

44% 31% 17% 8%
objectives.
Overall, my benefit plan meets my needs well. 44% 32% 11% 13%

Strengths - Competitive Advantages-Arçelik WC
The physical work environment (noise level, cooling, heating, cleaning,… 83% 11% 3%2%
Arçelik WC 57% 20% 10% 14%
I truly enjoy my day-to-day work tasks. 80% 15% 3%2%

Arçelik WC 56% 28% 10% 6%
I am clearly informed about what is expected of me at work. 81% 15% 5%0%

Arçelik WC 57% 25% 10% 8%
pay_level
I receive appropriate recognition (beyond my pay) for my contributions and… 47% 25% 17% 11%
Arçelik WC 29% 26% 17% 28%
Arçelik WC 23% 29% 24% 25%
I receive regular feedback that helps me improve my performance. 51% 25% 15% 9%
Arçelik WC 34% 31% 18% 16%
In our organization we are promoting the people who contribute the most to… 47% 24% 20% 9%
Arçelik WC 30% 27% 18% 25%
Senior leaders are appropriately visible and accessible to employees. 64% 18% 10% 8%
Arçelik WC 47% 27% 14% 12%
Senior leaders treat employees as this organization’s most valued asset. 48% 30% 11% 11%
Arçelik WC 32% 28% 19% 21%
My company provides learning and development opportunities to help me… 67% 13% 8% 13%
Arçelik WC 51% 29% 11% 10%

Weaknesses - Competitive Disadvantages –Arçelik WC
Arçelik WC 51% 26% 12% 10%
I have the information I need to do my job well. 55% 28% 8% 9%

Arçelik WC 68% 23% 6%3%
I receive appropriate information about this organization’s business goals … 44% 31% 17% 8% Count_3
Arçelik WC 58% 26% 9% 7%
Our organization is committed to business ethics and morals. 68% 22% 6% 5% reputation
Arçelik WC 81% 14% 3%3%
My company is considered a good place to work in the area. 64% 23% 10% 3% Count_4
Arçelik WC 75% 17% 4%4%
Our organization is sensitive to social and environmental needs. 81% 10% 8% 1% resources
Arçelik WC 88% 9% 1%
1%
The tools and resources we have allow me to be as productive as possible. 55% 30% 9% 7%
Arçelik WC 62% 26% 7% 6%
When faced with a tight deadline or heavy workload, everyone in our team… 57% 20% 9% 14%
Arçelik WC 62% 20% 9% 8%
My work-related stress is manageable for me. 53% 26% 8% 13%

Arçelik WC 59% 26% 9% 7%
My company supports and encourages teamwork. 55% 23% 10% 13%

Arçelik WC 58% 27% 8% 6%

Strengths - Competitive Advantages-Russia
I truly enjoy my day-to-day work tasks. 80% 15% 3%2%

Russia 64% 23% 8% 5%
The physical work environment (noise level, cooling, heating, cleaning, lighting) is… 83% 11% 3%
2%
Russia 72% 15% 6% 6%
My co-workers respect my thoughts and feelings. 82% 8% 8% 2%

Russia 73% 20% 4%3%
My company provides learning and development opportunities to help me build… 67% 13% 8% 13%
Russia 60% 21% 8% 11%
Russia 59% 22% 9% 11%
#VALUE!
I get a sense of accomplishment from my work. 64% 33% 0%
3%
Russia 61% 24% 8% 7%
The balance between my work and personal commitments is right for me. 59% 27% 10% 3% #VALUE!
Russia 57% 22% 10% 12%
My manager provides the support I need to succeed. 70% 14% 7% 9% #VALUE!

Russia 69% 17% 6% 8%
Russia 54% 25% 11% 10% #VALUE!

#VALUE!
Weaknesses - Competitive Disadvantages –Russia
Russia 62% 22% 8% 8%
Russia 64% 20% 8% 9%
Russia 54% 22% 10% 14%
Senior leadership is open and honest in communication. 49% 28% 11% 11%
Russia 57% 22% 10% 11%
#VALUE!
My pay (my total income) is appropriate for the contributions I make in this company. 33% 30% 14% 24%
Russia 41% 26% 13% 19%
I see strong evidence of effective leadership from senior leaders. 51% 23% 14% 13% #VALUE!
Russia 59% 22% 10% 10%
The work processes we have in place allow me to be as productive as possible. 42% 36% 13% 9%
Russia 49% 28% 12% 12% #VALUE!
Russia 46% 26% 12% 16%
#VALUE!
Russia 59% 22% 9% 10%
I have the authority to make decisions necessary to do my job well. 55% 25% 14% 7% #VALUE!
Russia 59% 22% 9% 10%

Content
SURVEY RESULTS
• BEKO LLC - WC
 Engagement
 Satisfaction
 Impact Analysis
Impact Analysis BEKO LLC - WC
Satisfaction Impact Analysis - 2011

2011 2011 Negative Impact (Threat) Positive Impact (Threat)
Arçelik BEKO LLC -
elik_Beko_LLC_WC_20120314
act Analysis WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

Senior Leadership 42% 51% -34% 32%
Career Opportunities 34% 36% -18% 32%
Valuing People 32% 48% -29% 31%
Processes 37% 42% -18% 25%
Performance Management 34% 51% -24% 23%
Brand Alignment 54% 61% -36% 22%
Recognition 29% 47% -19% 21%
Company Reputation 75% 64% -31% 18%
Autonomy 56% 55% -19% 16%
Work Activities 56% 80% -54% 14%
Pay 22% 33% -7% 13%
Benefits 46% 44% -10% 13%
Training & Development 51% 67% -25% 12%
Resources 62% 55% -14% 12%
Sense of Accomplishment 58% 64% -15% 9%
Line Managers 55% 70% -21% 9%
Work/Life Balance 60% 59% -12% 8%
Physical Work Environment 57% 83% -39% 8%
Coworkers 77% 82% -34% 8%
Opportunity (>=%24)
Threat (>=%34)
Opportunity & Threat
BEKO LLC - WC

Arçelik BEKO LLC -
Impact Analysis - Willingness To Stay WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

I can envision myself working at this organization:
51% 34% -16% 31%
on the long term.
In our organization: we are retaining the people we
26% 39% -15% 23%
want to keep.
I can envision myself working at this organization:
66% 64% -31% 18%
one year from now.
I seldom worry about losing my job. 62% 61% -9% 6%
Impact Analysis - Senior Leadership
Engagement 48% 59%

I see strong evidence of effective leadership from
42% 51% -34% 32%
senior leaders.
Senior leaders treat employees as this
32% 48% -29% 31%
organization’s most valued asset.
I believe actions will be undertaken in the
33% 41% -19% 27%
organization as a result of this survey.
Senior leadership is open and honest in
43% 49% -15% 15%
communication.
Senior leaders are appropriately visible and
47% 64% -18% 11%
accessible to employees.
Opportunity (>=%24)
Threat (>=%34)
BEKO LLC - WC

Arçelik BEKO LLC -
Impact Analysis - Line Managers WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

I receive regular feedback that helps me improve
34% 51% -24% 23%
my performance.
My manager provides the support I need to
55% 70% -21% 9%
succeed.
My manager involves me in decisions that affect my
62% 76% -16% 5%
work.
Impact Analysis - Coworkers
Engagement 48% 59%

When faced with a tight deadline or heavy
workload, everyone in our team takes accountability 62% 57% -22% 17%
for the team's success.
My co-workers respect my thoughts and feelings. 77% 82% -34% 8%
Impact Analysis - Valuing People
Engagement 48% 59%

Senior leaders treat employees as this
organization’s most valued asset. 32% 48% -29% 31%
I believe actions will be undertaken in the
organization as a result of this survey. 33% 41% -19% 27%
The organization I work for is fair to its employees. 34% 43% -19% 25%
Opportunity (>=%24)
Threat (>=%34)
BEKO LLC - WC

Arçelik BEKO LLC -
Impact Analysis - Sense of Accomplishment WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

I get a sense of accomplishment from my work. 58% 64% -15% 9%
Impact Analysis - Autonomy
Engagement 48% 59%

I have the authority to make decisions necessary to
do my job well. 56% 55% -19% 16%
Impact Analysis - Work Activities
Engagement 48% 59%

I truly enjoy my day-to-day work tasks. 56% 80% -54% 14%
My work challenges me to fully use my knowledge
and skills. 61% 68% -27% 13%
I am clearly informed about what is expected of me
at work. 57% 81% -30% 7%
Impact Analysis - Resources

Engagement 48% 59%
The tools and resources we have allow me to be as
productive as possible. 62% 55% -14% 12%
I have the information I need to do my job well. 68% 55% -17% 14%
Opportunity (>=%24)
Threat (>=%34)
BEKO LLC - WC

Arçelik BEKO LLC -
Impact Analysis - Processes WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

The work processes we have in place allow me to
37% 42% -18% 25%
be as productive as possible.
The cooperation between different organizational
42% 49% -17% 18%
units makes efficient operation possible.
Impact Analysis - Recognition
Engagement 48% 59%

I receive appropriate recognition (beyond my pay)
29% 47% -19% 21%
for my contributions and accomplishments.
Impact Analysis - Pay
Engagement 48% 59%

Compared to other places I might work for, I feel I
23% 40% -19% 29%
am fairly paid.
My pay (my total income) is appropriate for the
22% 33% -7% 13%
contributions I make in this company.
Impact Analysis - Benefits
Engagement 48% 59%
Overall, my benefit plan meets my needs well. 46% 44% -10% 13%
Opportunity (>=%24)
Threat (>=%34)
BEKO LLC - WC

Arçelik BEKO LLC -
Impact Analysis - Training and Development WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

My company provides learning and development
opportunities to help me build valuable skills. 51% 67% -25% 12%
Impact Analysis - Career Opportunities
Engagement 48% 59%

34% 36% -18% 32%
My future career opportunities here look good.
In our organization we are promoting the people
30% 47% -27% 31%
who contribute the most to the company success.
Impact Analysis - Performance Management
Engagement 48% 59%
The work processes we have in place allow me to 37% 42% -18% 25%
be as productive as possible.
I receive regular feedback that helps me improve
my performance. 34% 51% -24% 23%
I receive appropriate recognition (beyond my pay) 29% 47% -19% 21%

for my contributions and accomplishments.
I have the information I need to do my job well. 68% 55% -17% 14%
I am clearly informed about what is expected of me
at work. 57% 81% -30% 7%
Opportunity (>=%24)
Threat (>=%34)
BEKO LLC - WC

Arçelik BEKO LLC -
Impact Analysis - Company Reputation WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

My company is considered a good place to work in
the area. 75% 64% -31% 18%
Impact Analysis - Brand Alignment
Engagement 48% 59%

The image of this organization as an employer is
consistent with my experiences working here. 54% 61% -36% 22%
Impact Analysis - Work/Life Balance

Engagement 48% 59%
The balance between my work and personal
commitments is right for me. 60% 59% -12% 8%
Impact Analysis - Physical Environment

Engagement 48% 59%
The physical work environment (noise level,
cooling, heating, cleaning, lighting) is appropriate 57% 83% -39% 8%
for the type of work I do.
Opportunity (>=%24)
Threat (>=%34)
BEKO LLC - WC

Arçelik BEKO LLC -
Impact Analysis - General WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

Our organization does a good job in addressing
people issues. 46% 47% -23% 26%
I feel encouraged to put forth new ideas and
suggestions for improvement. 47% 52% -28% 26%
I receive appropriate information about this
58% 44% -14% 18%
organization’s business goals and objectives.
I feel well–informed when major changes are made
in our organization. 45% 52% -19% 17%
My work-related stress is manageable for me. 59% 53% -18% 15%
Opportunity (>=%24)
Threat (>=%34)
BEKO LLC - WC

Impact Analysis - Specific Questions for Koç Arçelik BEKO LLC -
Group WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

My performance is evaluated fairly and
unprejudiced. 42% 49% -19% 20%
I am excited by my organization's core business
and future plans. 59% 56% -23% 18%
Our organization is committed to business ethics

81% 68% -31% 14%
and morals.
Our organization is sensitive to social and
88% 81% -47% 11%
environmental needs.
My work environment is appropriate for health and
safety. 80% 81% -30% 7%
Opportunity (>=%24)
Threat (>=%34)
BEKO LLC - WC
Satisfaction Impact Analysis - 2011 "

Impact Analysis - Company Specific Arçelik BEKO LLC -
Questions WC WC %100 %80 %60 %40 %20 %0 %20 %40 %60 %80 %100
Engagement 48% 59%

My company provides a communication
environment where everyone can share their ideas 49% 53% -25% 22%
without hesitation.
58% 55% -19% 16%
My company supports and encourages teamwork.
My company offers me the possibility to work at
different tasks and rotation opportunities for my 40% 52% -16% 15%
personal and professional development.
My manager supports my personal and professional
59% 65% -11% 6%
development.
Opportunity (>=%24)
Threat (>=%34)
SWOT Analysis BEKO LLC - WC
Strengths Weakness
Physical Work Environment Managable Stress
Enjoying Daily Tasks Benefits
Co Workers Internal Communication of Organization's Goals
Communication of Expectations with Employees Organization's Fairness to Employees
Processes
0 13 Career Opportunities Effective Leadership of Enjoying Daily Tasks

-1 12 Valuing People Senior Leaders Social Responsability
-2 11 Promoting the Success Physical Work Environment
-3 10 Willingness to Stay - Long Term Brand Alignment
-4 9 Pay - External Balance Co Workers
-5 8 Belief in Action Planning After Survey
-6 7 Organization's Sensitivity to Employees
-7 6 Encouragement for New Ideas
-8 5 Organization's Fairness to Employees
-9 4 Processes
-10 3 Retaining Talents
-11 2 Performance Feedback
-12 1
-18 -5
-19 -6
Opportunities Opportunities and Threats Threats
Engagement by Job-Market Situation 2011 BEKO LLC - WC
Should you now look for a new place to work, how easy would that be?
Job - Market Situation
59% 58%
53% 41% 1%
5% 0% 0%
Respondent Rate Engagement of the Respondent Rate Engagement of the Respondent Rate Engagement of the Respondent Rate Engagement of the
Group Group Group Group
It should take significant effort, I would be afraid of job

I could find a new job quickly (in With a bit of effort I could find a
but finally I could find an searching; it would be hard to
some weeks). new job in some months.
appropriate job (it might take find a new job.
BEKO LLC - WC
Most Important Aspects of Career
0 10 20 30 40 50 60 70 80
Other 0
Salary increase 72
Professional development 69
Recognition, prestige 32
More responsibility 26
More authority 25
More flexibility (e.g. work/life balance) 16
More influence 13
Bigger challenge 6
BEKO LLC - WC
Least Important Aspects of Career
0 10 20 30 40 50 60 70
Other 0
Bigger challenge 62
Managing others 44
More influence 42
More flexibility (e.g. work/life balance) 37
Recognition, prestige 25
More responsibility 22
More authority 20
Professional development 5
Detailed Results of All Questions BEKO LLC - WC
Engagement
Engagement (*) 59% 28% 9% 3%
Given the opportunity, I tell others great things about working here. 68% 25% 3%3%
I would not hesitate to recommend this company to a friend

55% 28% 9% 8%
seeking employment.
It would take a lot to get me to leave this organization. 72% 15% 7% 7%
I rarely think about leaving this company to work somewhere else. 57% 17% 15% 11%
This company inspires me to do my best work every day. 49% 35% 8% 8%
This company motivates me to achieve more than is normally

53% 26% 13% 8%
expected.

Driver
I see strong evidence of effective leadership from senior leaders. 51% 23% 14% 13%
2%
3%
I have the authority to make decisions necessary to do my job well. 55% 25% 14% 7%
The tools and resources we have allow me to be as productive as possible. 55% 30% 9% 7% Arce
The work processes we have in place allow me to be as productive as possible.
Arce
42% 36% 13% 9%
Arce
My pay (my total income) is appropriate for the contributions I make in this… 33% 30% 14% 24% Arce
Overall, my benefit plan meets my needs well. 44% 32% 11% 13% Arce
Arce
I receive appropriate recognition (beyond my pay) for my contributions and… 47% 25% 17% 11%
Arce
My future career opportunities here look good. 36% 31% 13% 20% Arce
My company provides learning and development opportunities to help me build… 67% 13% 8% 13%
Arce
Arce
I receive regular feedback that helps me improve my performance. 51% 25% 15% 9% Arce
My company is considered a good place to work in the area. 64% 23% 10% 3% Arce
Arce
The balance between my work and personal commitments is right for me. 59% 27% 10% 3%
Arce
The physical work environment (noise level, cooling, heating, cleaning,… 83% 11% 3%
2% Arce
The image of this organization as an employer is consistent with my… 61% 26% 10% 2% Arce
General Satisfaction
On the whole, how satisfied are you with your workplace? 59% 33% 3%5%
Satisfied Employees Positive Hesitants

Negative Hesitants Dissatisfied Employees
How would you rate your workplace compared to others that you might work
49% 34% 14% 3%
for?
Above others Somewhat above others
Somewhat below others Below others
Willingness to Stay
I can envision myself working at this organization: one year from now. 64% 25% 8% 3%
I seldom worry about losing my job. 61% 18% 11% 9%
In our organization: we are retaining the people we want to keep. 39% 28% 17% 16%
Agreeing Employees Positive Hesitants

Negative Hesitants Disagreeing Employees
Senior Leadership
I see strong evidence of effective leadership from senior leaders. 51% 23% 14% 13%
Arce
I believe actions will be undertaken in the organization as a result of this Arce
41% 26% 13% 20% Arce
survey.
Arce
Arce
Arce
Arce
Senior leadership is open and honest in communication. 49% 28% 11% 11%
Arce
Arce
Arce
Arce
Arce
Line Managers Arce
Arce
Arce
My manager involves me in decisions that affect my work. 76% 11% 5% 8%

Coworkers
When faced with a tight deadline or heavy workload, everyone in our team
57% 20% 9% 14%
takes accountability for the team's success.
Valueing People
I believe actions will be undertaken in the organization as a result of this

41% 26% 13% 20%
survey.

Sense of Accomplishment
3%
Autonomy
I have the authority to make decisions necessary to do my job well. 55% 25% 14% 7%
Work Activities
My work challenges me to fully use my knowledge and skills. 68% 19% 8% 5%

2%

0%
Resources

Process
42% 36% 13% 9%
possible.
The cooperation between different organizational units makes efficient

49% 30% 14% 8%
operation possible.
Recognition
I receive appropriate recognition (beyond my pay) for my contributions and
47% 25% 17% 11%
accomplishments.
Pay
My pay (my total income) is appropriate for the contributions I make in this
33% 30% 14% 24%
company.
Benefits

Career Opportunities
In our organization we are promoting the people who contribute the most to
47% 24% 20% 9%
the company success.
My future career opportunities here look good. 36% 31% 13% 20%
Training and Development

My company provides learning and development opportunities to help me
67% 13% 8% 13%
build valuable skills.
Performance Management

0%

42% 36% 13% 9%
possible.
I receive appropriate recognition (beyond my pay) for my contributions and

47% 25% 17% 11%
accomplishments.

Reputation
My company is considered a good place to work in the area. 64% 23% 10% 3%
Brand Alignment
The image of this organization as an employer is consistent with my
61% 26% 10% 2%
experiences working here.
Work/Life Balance
The balance between my work and personal commitments is right for me. 59% 27% 10% 3%
Physical Work Environment

The physical work environment (noise level, cooling, heating, cleaning,
83% 11% 3%
2%
lighting) is appropriate for the type of work I do.

General Questions
Our organization does a good job in addressing people issues. 47% 30% 15% 9%
I feel well–informed when major changes are made in our organization. 52% 28% 8% 11%
I feel encouraged to put forth new ideas and suggestions for improvement. 52% 28% 8% 11%
I receive appropriate information about this organization’s business goals

44% 31% 17% 8%
and objectives.
Other Questions
How often do you receive a feedback, that helps you improve your
66% 13% 3% 18%
performance?
How often do you receive a positive moral recognition from your supervisor? 64% 14% 2% 20%
Once a week or more and once in a couple of weeks

Once in a couple of months
Once in six months
Once a year and scarcely than once a year.
Job - Market situation
Should you now look for a new place to work, how easy would that be? 53% 41% 5%
1%
I could find a new job quickly (in some weeks)

With a bit of effort I could find a new job in some months
It should take significant effort but finally I could find an appropriate job (it might take even 6 months)
I would be afraid of job searching; it would be hard to find a new job
Koç Group Specific Questions

Our organization is committed to business ethics and morals. 68% 22% 6% 5%
Our organization is sensitive to social and environmental needs. 81% 10% 8%1%
I am excited by my organization's core business and future plans. 56% 25% 11% 8%
My performance is evaluated fairly and unprejudiced. 49% 26% 13% 13%
My work environment is appropriate for health and safety. 81% 13% 2%5%
Company Specific Questions

My manager supports my personal and professional development. 65% 17% 10% 8%
My company supports and encourages teamwork. 55% 23% 10% 13%
My company provides a communication environment where everyone can

53% 33% 6% 8%
share their ideas without hesitation.
My company offers me the possibility to work at different tasks and rotation

52% 30% 7% 11%
opportunities for my personal and professional development.

Satisfaction Analysis - Instructions BEKO LLC - WC
1 - If "Reported Unit"s results are lower or higher than "Benchmark" In case the unit have In case the unit
As shown on top and right side figures, color formatting is applied a lower score (by have a higher score
%10 or more) than (by %10 or more)
while comparing the "Reported Unit" with "Benchmark": than Benchmark
Benchmark
In case the unit have In case the unit

a lower score (by have a higher score
%10 or more) than (by %10 or more)
2 - If a "Demographic Cut"s results are lower or higher than "Reported Unit" than Benchmark
Benchmark
As shown on top and right side figures, color formatting is applied
while comparing a "Demographic Cut" with "Reporting Unit":
Satisfaction Analysis KocToplulugu_Arcelik_BY
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
SenioritySenioritySenioritySenioritySeniority
and Satisfaction Gender Gender Age Age Age Age Age
Seniority Gender Age
Not: Ratios show percentage of;
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
**"Satisfied" respondents for 1st question of "General
BEKO LLC - WC
Satisfaction" and respondents saying "Above Others" for its
2nd question.
Arçelik WC
**Respondents saying "I could find a new job quickly (in some
5-10 years
0-1 years
1-3 years
3-5 years
weeks)" for "Job-Market Situation" question.
Female
**Respondents saying "Weekly or more often" + "Every few
Male
weeks" for questions under "Other Questions"
age
**and "Agreeing" respondents for the rest of questions.
1 2 3 4 5 1 2 1 2 3 4 5
Engagement 48% 59% 60% 55% 52% 68% -- 64% 56% -- 58% 58% 63% --
Given the opportunity, I tell others great things about

47% 68% 67% 73% 65% 71% -- 70% 67% -- 68% 68% 68% --
working here.
I would not hesitate to recommend this company to a
52% 55% 53% 82% 52% 48% -- 55% 55% -- 63% 55% 47% --
friend seeking employment.
It would take a lot to get me to leave this organization. 52% 72% 53% 82% 58% 90% -- 70% 73% -- 58% 75% 79% --
I rarely think about leaving this company to work

47% 57% 60% 55% 52% 61% -- 67% 51% -- 58% 53% 63% --
somewhere else.
This company inspires me to do my best work every day. 44% 49% 60% 45% 48% 45% -- 52% 47% -- 42% 48% 53% --
This company motivates me to achieve more than is

45% 53% 60% 55% 45% 58% -- 52% 55% -- 53% 53% 63% --
normally expected.
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Driver
I see strong evidence of effective leadership from senior

42% 51% 53% 55% 48% 52% -- 58% 47% -- 58% 48% 53% --
leaders.
My manager provides the support I need to succeed. 55% 70% 80% 82% 68% 65% -- 79% 65% -- 79% 63% 74% --
My co-workers respect my thoughts and feelings. 77% 82% 73% 91% 71% 94% -- 82% 82% -- 79% 78% 89% --
Senior leaders treat employees as this organization’s most

32% 48% 33% 64% 52% 45% -- 55% 44% -- 47% 43% 63% --
valued asset.
I truly enjoy my day-to-day work tasks. 56% 80% 80% 82% 74% 84% -- 76% 82% -- 63% 88% 79% --
I get a sense of accomplishment from my work. 58% 64% 73% 73% 55% 65% -- 67% 62% -- 58% 68% 68% --
I have the authority to make decisions necessary to do my

56% 55% 60% 64% 45% 58% -- 55% 55% -- 58% 53% 53% --
job well.
62% 55% 53% 55% 52% 58% -- 64% 49% -- 58% 55% 58% --
productive as possible.
The work processes we have in place allow me to be as
37% 42% 27% 36% 42% 52% -- 45% 40% -- 37% 38% 63% --
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age

22% 33% 20% 36% 16% 55% -- 33% 33% -- 26% 33% 32% --
Overall, my benefit plan meets my needs well. 46% 44% 33% 55% 35% 55% -- 36% 49% -- 26% 48% 53% --
I receive appropriate recognition (beyond my pay) for my

29% 47% 60% 73% 39% 39% -- 45% 47% -- 47% 43% 58% --
contributions and accomplishments.
My future career opportunities here look good. 34% 36% 47% 45% 32% 32% -- 30% 40% -- 32% 45% 21% --

51% 67% 67% 55% 52% 87% -- 79% 60% -- 79% 58% 68% --
opportunities to help me build valuable skills.
I receive regular feedback that helps me improve my
34% 51% 47% 64% 48% 52% -- 52% 51% -- 53% 53% 53% --
performance.
My company is considered a good place to work in the area. 75% 64% 60% 73% 65% 61% -- 73% 58% -- 68% 55% 63% --
The balance between my work and personal commitments

60% 59% 47% 73% 55% 65% -- 64% 56% -- 47% 63% 58% --
is right for me.
The physical work environment (noise level, cooling,
heating, cleaning, lighting) is appropriate for the type of 57% 83% 73% 82% 81% 90% -- 88% 80% -- 68% 90% 84% --
work I do.
The image of this organization as an employer is consistent
54% 61% 60% 73% 58% 61% -- 70% 56% -- 58% 63% 63% --
with my experiences working here.
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
On the whole, how satisfied are you with your workplace? 55% 59% 60% 64% 55% 61% -- 70% 53% -- 68% 55% 63% --
How would you rate your workplace compared to others

38% 49% 40% 55% 45% 55% -- 52% 47% -- 47% 45% 58% --
that you might work for?
Willingness to Stay
I can envision myself working at this organization: one year

66% 64% 73% 73% 58% 61% -- 70% 60% -- 63% 63% 74% --
from now.
I can envision myself working at this organization: on the
51% 34% 40% 45% 35% 26% -- 33% 35% -- 32% 38% 37% --
long term.
I seldom worry about losing my job. 62% 61% 53% 100% 52% 61% -- 61% 62% -- 63% 55% 68% --
In our organization: we are retaining the people we want to

26% 39% 33% 45% 39% 39% -- 39% 38% -- 47% 33% 37% --
keep.
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
People - Senior Leadership, Line Managers,

Coworkers, Valueing People
Senior Leadership

32% 48% 33% 64% 52% 45% -- 55% 44% -- 47% 43% 63% --
valued asset.
42% 51% 53% 55% 48% 52% -- 58% 47% -- 58% 48% 53% --
leaders.
I believe actions will be undertaken in the organization as a
33% 41% 40% 36% 42% 42% -- 48% 36% -- 37% 35% 58% --
result of this survey.
Senior leaders are appropriately visible and accessible to
47% 64% 73% 73% 65% 55% -- 76% 56% -- 58% 63% 68% --
employees.
Senior leadership is open and honest in communication. 43% 49% 53% 64% 48% 42% -- 64% 40% -- 47% 43% 53% --
Line Managers
My manager provides the support I need to succeed. 55% 70% 80% 82% 68% 65% -- 79% 65% -- 79% 63% 74% --
My manager involves me in decisions that affect my work. 62% 76% 87% 91% 71% 71% -- 79% 75% -- 84% 68% 84% --

34% 51% 47% 64% 48% 52% -- 52% 51% -- 53% 53% 53% --
performance.
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Coworkers
When faced with a tight deadline or heavy workload,

everyone in our team takes accountability for the team's 62% 57% 67% 64% 58% 48% -- 64% 53% -- 53% 58% 68% --
success.
My co-workers respect my thoughts and feelings. 77% 82% 73% 91% 71% 94% -- 82% 82% -- 79% 78% 89% --
Valueing People
The organization I work for is fair to its employees. 34% 43% 40% 55% 48% 35% -- 52% 38% -- 47% 40% 42% --

32% 48% 33% 64% 52% 45% -- 55% 44% -- 47% 43% 63% --
valued asset.
33% 41% 40% 36% 42% 42% -- 48% 36% -- 37% 35% 58% --
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Work - Sense of Accomplishment, Autonomy, Work

Activities, Resources, Process
I get a sense of accomplishment from my work. 58% 64% 73% 73% 55% 65% -- 67% 62% -- 58% 68% 68% --
Autonomy

56% 55% 60% 64% 45% 58% -- 55% 55% -- 58% 53% 53% --
job well.
Work Activities
My work challenges me to fully use my knowledge and

61% 68% 53% 82% 61% 77% -- 76% 64% -- 58% 68% 74% --
skills.
I truly enjoy my day-to-day work tasks. 56% 80% 80% 82% 74% 84% -- 76% 82% -- 63% 88% 79% --
I am clearly informed about what is expected of me at work. 57% 81% 87% 91% 74% 81% -- 88% 76% -- 79% 83% 74% --
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Resources

62% 55% 53% 55% 52% 58% -- 64% 49% -- 58% 55% 58% --
I have the information I need to do my job well. 68% 55% 47% 45% 55% 61% -- 58% 53% -- 53% 58% 47% --
Process

37% 42% 27% 36% 42% 52% -- 45% 40% -- 37% 38% 63% --
The cooperation between different organizational units
42% 49% 67% 45% 48% 42% -- 61% 42% -- 47% 50% 42% --
makes efficient operation possible.
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Rewards - Recognition, Pay, Benefits
Recognition

29% 47% 60% 73% 39% 39% -- 45% 47% -- 47% 43% 58% --
Pay

22% 33% 20% 36% 16% 55% -- 33% 33% -- 26% 33% 32% --
Compared to other places I might work for, I feel I am fairly
23% 40% 27% 55% 35% 45% -- 36% 42% -- 26% 40% 47% --
paid.
Benefits
Overall, my benefit plan meets my needs well. 46% 44% 33% 55% 35% 55% -- 36% 49% -- 26% 48% 53% --
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Opportunities - Career Opportunities, Training and

Development
In our organization we are promoting the people who

30% 47% 33% 55% 48% 48% -- 48% 45% -- 47% 45% 53% --
contribute the most to the company success.
My future career opportunities here look good. 34% 36% 47% 45% 32% 32% -- 30% 40% -- 32% 45% 21% --

51% 67% 67% 55% 52% 87% -- 79% 60% -- 79% 58% 68% --
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Company Practices - Performance Management,

Reputation, Brand Alignment

34% 51% 47% 64% 48% 52% -- 52% 51% -- 53% 53% 53% --
performance.
I am clearly informed about what is expected of me at work. 57% 81% 87% 91% 74% 81% -- 88% 76% -- 79% 83% 74% --

37% 42% 27% 36% 42% 52% -- 45% 40% -- 37% 38% 63% --
I have the information I need to do my job well. 68% 55% 47% 45% 55% 61% -- 58% 53% -- 53% 58% 47% --

29% 47% 60% 73% 39% 39% -- 45% 47% -- 47% 43% 58% --
Reputation
My company is considered a good place to work in the area. 75% 64% 60% 73% 65% 61% -- 73% 58% -- 68% 55% 63% --
Brand Alignment

54% 61% 60% 73% 58% 61% -- 70% 56% -- 58% 63% 63% --
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Quality of Life - Work/Life Balance, Physical Work

Environment
Work/Life Balance

60% 59% 47% 73% 55% 65% -- 64% 56% -- 47% 63% 58% --
is right for me.

heating, cleaning, lighting) is appropriate for the type of 57% 83% 73% 82% 81% 90% -- 88% 80% -- 68% 90% 84% --
work I do.
General Questions
Our organization does a good job in addressing people

46% 47% 60% 36% 45% 45% -- 58% 40% -- 37% 48% 53% --
issues.
My work-related stress is manageable for me. 59% 53% 47% 64% 55% 52% -- 48% 56% -- 53% 53% 58% --
I feel well–informed when major changes are made in our

45% 52% 60% 64% 52% 45% -- 58% 49% -- 42% 58% 53% --
organization.
I feel encouraged to put forth new ideas and suggestions for
47% 52% 73% 45% 52% 45% -- 58% 49% -- 63% 50% 47% --
improvement.
I receive appropriate information about this organization’s
58% 44% 60% 36% 42% 42% -- 48% 42% -- 42% 50% 47% --
business goals and objectives.
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Other Questions
How often do you receive a feedback, that helps you

10% 66% 73% 73% 74% 52% -- 64% 67% -- 68% 65% 63% --
improve your performance?
How often do you receive a positive moral recognition from
25% 64% 87% 73% 61% 52% -- 61% 65% -- 79% 60% 58% --
your supervisor?
Should you now look for a new place to work, how easy
26% 53% 53% 73% 61% 39% -- 36% 64% -- 53% 58% 42% --
would that be?
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age
Our organization is committed to business ethics and

81% 68% 67% 64% 65% 74% -- 73% 65% -- 58% 70% 79% --
morals.
Our organization is sensitive to social and environmental
88% 81% 87% 82% 77% 81% -- 85% 78% -- 84% 75% 95% --
needs.
I am excited by my organization's core business and future
59% 56% 53% 55% 61% 52% -- 58% 55% -- 58% 55% 42% --
plans.
My performance is evaluated fairly and unprejudiced. 42% 49% 47% 55% 52% 45% -- 52% 47% -- 47% 45% 53% --
My work environment is appropriate for health and safety. 80% 81% 80% 82% 77% 84% -- 79% 82% -- 79% 78% 95% --
Arcelik_Beko_LLC_W
Arcelik_Bek
Engagement
Engagement
and Satisfaction
25 years - 29 years
30 years - 39 years
40 years - 54 years
10 years and over
55 years and over

Under 25 years of
BEKO LLC - WC
2nd question.
Arçelik WC
5-10 years
0-1 years
1-3 years
3-5 years
Female
Male
age

59% 65% 73% 64% 68% 58% -- 67% 64% -- 63% 60% 74% --
development.
My company supports and encourages teamwork. 58% 55% 67% 45% 55% 52% -- 64% 49% -- 53% 55% 53% --
My company provides a communication environment

49% 53% 53% 55% 45% 61% -- 61% 49% -- 42% 50% 74% --
where everyone can share their ideas without hesitation.
My company offers me the possibility to work at different
tasks and rotation opportunities for my personal and 40% 52% 47% 64% 52% 52% -- 52% 53% -- 58% 53% 42% --
professional development.
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff
1 2 3 4 5 6 1 2
Engagement 48% 59% -- -- -- 59% -- -- 71% 56%

47% 68% -- -- -- 68% -- -- 76% 66%
working here.
52% 55% -- -- -- 55% -- -- 53% 55%
seeking employment.
It would take a lot to get me to leave this organization. 52% 72% -- -- -- 72% -- -- 76% 70%

47% 57% -- -- -- 57% -- -- 47% 59%
somewhere else.
This company inspires me to do my best work every day. 44% 49% -- -- -- 49% -- -- 47% 49%

45% 53% -- -- -- 53% -- -- 65% 51%
normally expected.
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff
Driver

42% 51% -- -- -- 51% -- -- 53% 51%
leaders.
My manager provides the support I need to succeed. 55% 70% -- -- -- 70% -- -- 59% 73%
My co-workers respect my thoughts and feelings. 77% 82% -- -- -- 82% -- -- 82% 82%

32% 48% -- -- -- 48% -- -- 53% 46%
valued asset.
I truly enjoy my day-to-day work tasks. 56% 80% -- -- -- 80% -- -- 82% 79%
I get a sense of accomplishment from my work. 58% 64% -- -- -- 64% -- -- 71% 62%

56% 55% -- -- -- 55% -- -- 76% 49%
job well.
62% 55% -- -- -- 55% -- -- 59% 54%
37% 42% -- -- -- 42% -- -- 41% 42%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff

22% 33% -- -- -- 33% -- -- 65% 25%
Overall, my benefit plan meets my needs well. 46% 44% -- -- -- 44% -- -- 65% 39%
29% 47% -- -- -- 47% -- -- 65% 42%
My future career opportunities here look good. 34% 36% -- -- -- 36% -- -- 59% 31%

51% 67% -- -- -- 67% -- -- 65% 68%
34% 51% -- -- -- 51% -- -- 65% 48%
performance.
My company is considered a good place to work in the area. 75% 64% -- -- -- 64% -- -- 53% 66%

60% 59% -- -- -- 59% -- -- 71% 56%
is right for me.
heating, cleaning, lighting) is appropriate for the type of 57% 83% -- -- -- 83% -- -- 82% 83%
work I do.
54% 61% -- -- -- 61% -- -- 65% 61%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff
On the whole, how satisfied are you with your workplace? 55% 59% -- -- -- 59% -- -- 76% 55%

38% 49% -- -- -- 49% -- -- 53% 48%
Willingness to Stay

66% 64% -- -- -- 64% -- -- 71% 62%
from now.
51% 34% -- -- -- 34% -- -- 53% 30%
long term.
I seldom worry about losing my job. 62% 61% -- -- -- 61% -- -- 53% 63%

26% 39% -- -- -- 39% -- -- 47% 37%
keep.
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff

Senior Leadership

32% 48% -- -- -- 48% -- -- 53% 46%
valued asset.
42% 51% -- -- -- 51% -- -- 53% 51%
leaders.
33% 41% -- -- -- 41% -- -- 47% 39%
47% 64% -- -- -- 64% -- -- 76% 61%
employees.
Senior leadership is open and honest in communication. 43% 49% -- -- -- 49% -- -- 53% 48%
Line Managers
My manager provides the support I need to succeed. 55% 70% -- -- -- 70% -- -- 59% 73%
My manager involves me in decisions that affect my work. 62% 76% -- -- -- 76% -- -- 71% 77%

34% 51% -- -- -- 51% -- -- 65% 48%
performance.
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff
Coworkers

everyone in our team takes accountability for the team's 62% 57% -- -- -- 57% -- -- 59% 56%
success.
My co-workers respect my thoughts and feelings. 77% 82% -- -- -- 82% -- -- 82% 82%
Valueing People
The organization I work for is fair to its employees. 34% 43% -- -- -- 43% -- -- 53% 41%

32% 48% -- -- -- 48% -- -- 53% 46%
valued asset.
33% 41% -- -- -- 41% -- -- 47% 39%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff

I get a sense of accomplishment from my work. 58% 64% -- -- -- 64% -- -- 71% 62%
Autonomy

56% 55% -- -- -- 55% -- -- 76% 49%
job well.
Work Activities

61% 68% -- -- -- 68% -- -- 71% 68%
skills.
I truly enjoy my day-to-day work tasks. 56% 80% -- -- -- 80% -- -- 82% 79%
I am clearly informed about what is expected of me at work. 57% 81% -- -- -- 81% -- -- 94% 77%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff
Resources

62% 55% -- -- -- 55% -- -- 59% 54%
I have the information I need to do my job well. 68% 55% -- -- -- 55% -- -- 76% 49%
Process

37% 42% -- -- -- 42% -- -- 41% 42%
42% 49% -- -- -- 49% -- -- 47% 49%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff
Recognition

29% 47% -- -- -- 47% -- -- 65% 42%
Pay

22% 33% -- -- -- 33% -- -- 65% 25%
23% 40% -- -- -- 40% -- -- 53% 37%
paid.
Benefits
Overall, my benefit plan meets my needs well. 46% 44% -- -- -- 44% -- -- 65% 39%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff

Development

30% 47% -- -- -- 47% -- -- 65% 42%
My future career opportunities here look good. 34% 36% -- -- -- 36% -- -- 59% 31%

51% 67% -- -- -- 67% -- -- 65% 68%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff


34% 51% -- -- -- 51% -- -- 65% 48%
performance.
I am clearly informed about what is expected of me at work. 57% 81% -- -- -- 81% -- -- 94% 77%

37% 42% -- -- -- 42% -- -- 41% 42%
I have the information I need to do my job well. 68% 55% -- -- -- 55% -- -- 76% 49%

29% 47% -- -- -- 47% -- -- 65% 42%
Reputation
My company is considered a good place to work in the area. 75% 64% -- -- -- 64% -- -- 53% 66%
Brand Alignment

54% 61% -- -- -- 61% -- -- 65% 61%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff

Environment
Work/Life Balance

60% 59% -- -- -- 59% -- -- 71% 56%
is right for me.

heating, cleaning, lighting) is appropriate for the type of 57% 83% -- -- -- 83% -- -- 82% 83%
work I do.
General Questions

46% 47% -- -- -- 47% -- -- 47% 46%
issues.
My work-related stress is manageable for me. 59% 53% -- -- -- 53% -- -- 76% 48%

45% 52% -- -- -- 52% -- -- 71% 48%
organization.
47% 52% -- -- -- 52% -- -- 71% 48%
improvement.
58% 44% -- -- -- 44% -- -- 65% 39%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff
Other Questions

10% 66% -- -- -- 66% -- -- 53% 69%
25% 64% -- -- -- 64% -- -- 47% 68%
your supervisor?
26% 53% -- -- -- 53% -- -- 41% 56%
would that be?
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff

81% 68% -- -- -- 68% -- -- 82% 65%
morals.
88% 81% -- -- -- 81% -- -- 88% 79%
needs.
59% 56% -- -- -- 56% -- -- 71% 52%
plans.
My performance is evaluated fairly and unprejudiced. 42% 49% -- -- -- 49% -- -- 59% 46%
My work environment is appropriate for health and safety. 80% 81% -- -- -- 81% -- -- 88% 79%
Engagement
Engagement
and
Education
Satisfaction
and
Education
Satisfaction
Education
Education
Education
Education
Position
Position
Education Position
Elementary school
Associate degree
Graduate degree
BEKO LLC - WC
Undergraduate
Management
2nd question.
High school
Arçelik WC
Doctorate
degree
Staff

59% 65% -- -- -- 65% -- -- 59% 66%
development.
My company supports and encourages teamwork. 58% 55% -- -- -- 55% -- -- 65% 52%

49% 53% -- -- -- 53% -- -- 65% 51%
tasks and rotation opportunities for my personal and 40% 52% -- -- -- 52% -- -- 59% 51%
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR
1 2 3 4 5 6 7 8
Engagement
48% 59% 62% 67% -- -- -- -- 52% --
47% 68% 62% 80% -- -- -- -- 70% --
working here.
52% 55% 48% 67% -- -- -- -- 52% --
seeking employment.
It would take a lot to get me to leave this organization. 52% 72% 86% 80% -- -- -- -- 59% --

47% 57% 66% 67% -- -- -- -- 48% --
somewhere else.
This company inspires me to do my best work every day. 44% 49% 41% 73% -- -- -- -- 41% --

45% 53% 52% 80% -- -- -- -- 37% --
normally expected.
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR
Driver

42% 51% 38% 73% -- -- -- -- 44% --
leaders.
My manager provides the support I need to succeed. 55% 70% 66% 80% -- -- -- -- 67% --
My co-workers respect my thoughts and feelings. 77% 82% 86% 93% -- -- -- -- 81% --

32% 48% 34% 60% -- -- -- -- 48% --
valued asset.
I truly enjoy my day-to-day work tasks. 56% 80% 79% 93% -- -- -- -- 81% --
I get a sense of accomplishment from my work. 58% 64% 48% 87% -- -- -- -- 63% --

56% 55% 55% 67% -- -- -- -- 52% --
job well.
62% 55% 45% 73% -- -- -- -- 44% --
37% 42% 45% 60% -- -- -- -- 26% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR

22% 33% 38% 47% -- -- -- -- 26% --
Overall, my benefit plan meets my needs well. 46% 44% 41% 73% -- -- -- -- 41% --

29% 47% 31% 73% -- -- -- -- 52% --
My future career opportunities here look good. 34% 36% 28% 60% -- -- -- -- 26% --

51% 67% 72% 93% -- -- -- -- 44% --
34% 51% 48% 73% -- -- -- -- 44% --
performance.
My company is considered a good place to work in the area. 75% 64% 59% 93% -- -- -- -- 44% --

60% 59% 45% 60% -- -- -- -- 70% --
is right for me.
heating, cleaning, lighting) is appropriate for the type of 57% 83% 76% 100% -- -- -- -- 89% --
work I do.
54% 61% 48% 80% -- -- -- -- 59% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR
On the whole, how satisfied are you with your workplace? 55% 59% 55% 87% -- -- -- -- 48% --

38% 49% 48% 73% -- -- -- -- 30% --
Willingness to Stay

66% 64% 59% 93% -- -- -- -- 52% --
from now.
51% 34% 28% 67% -- -- -- -- 19% --
long term.
I seldom worry about losing my job. 62% 61% 62% 87% -- -- -- -- 48% --

26% 39% 34% 60% -- -- -- -- 33% --
keep.
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR

Senior Leadership

32% 48% 34% 60% -- -- -- -- 48% --
valued asset.
42% 51% 38% 73% -- -- -- -- 44% --
leaders.
33% 41% 38% 60% -- -- -- -- 26% --
47% 64% 52% 93% -- -- -- -- 56% --
employees.
Senior leadership is open and honest in communication. 43% 49% 31% 73% -- -- -- -- 41% --
Line Managers
My manager provides the support I need to succeed. 55% 70% 66% 80% -- -- -- -- 67% --
My manager involves me in decisions that affect my work. 62% 76% 79% 87% -- -- -- -- 70% --

34% 51% 48% 73% -- -- -- -- 44% --
performance.
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR
Coworkers

everyone in our team takes accountability for the team's 62% 57% 41% 80% -- -- -- -- 56% --
success.
My co-workers respect my thoughts and feelings. 77% 82% 86% 93% -- -- -- -- 81% --
Valueing People
The organization I work for is fair to its employees. 34% 43% 21% 73% -- -- -- -- 48% --

32% 48% 34% 60% -- -- -- -- 48% --
valued asset.
33% 41% 38% 60% -- -- -- -- 26% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR

I get a sense of accomplishment from my work. 58% 64% 48% 87% -- -- -- -- 63% --
Autonomy

56% 55% 55% 67% -- -- -- -- 52% --
job well.
Work Activities

61% 68% 69% 87% -- -- -- -- 56% --
skills.
I truly enjoy my day-to-day work tasks. 56% 80% 79% 93% -- -- -- -- 81% --
I am clearly informed about what is expected of me at work. 57% 81% 66% 93% -- -- -- -- 85% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR
Resources

62% 55% 45% 73% -- -- -- -- 44% --
I have the information I need to do my job well. 68% 55% 48% 80% -- -- -- -- 44% --
Process

37% 42% 45% 60% -- -- -- -- 26% --

42% 49% 38% 60% -- -- -- -- 44% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR
Recognition

29% 47% 31% 73% -- -- -- -- 52% --
Pay

22% 33% 38% 47% -- -- -- -- 26% --

23% 40% 38% 67% -- -- -- -- 26% --
paid.
Benefits
Overall, my benefit plan meets my needs well. 46% 44% 41% 73% -- -- -- -- 41% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR

Development

30% 47% 41% 67% -- -- -- -- 41% --
My future career opportunities here look good. 34% 36% 28% 60% -- -- -- -- 26% --

51% 67% 72% 93% -- -- -- -- 44% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR


34% 51% 48% 73% -- -- -- -- 44% --
performance.
I am clearly informed about what is expected of me at work. 57% 81% 66% 93% -- -- -- -- 85% --

37% 42% 45% 60% -- -- -- -- 26% --
I have the information I need to do my job well. 68% 55% 48% 80% -- -- -- -- 44% --

29% 47% 31% 73% -- -- -- -- 52% --
Reputation
My company is considered a good place to work in the area. 75% 64% 59% 93% -- -- -- -- 44% --
Brand Alignment

54% 61% 48% 80% -- -- -- -- 59% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR

Environment
Work/Life Balance

60% 59% 45% 60% -- -- -- -- 70% --
is right for me.

heating, cleaning, lighting) is appropriate for the type of 57% 83% 76% 100% -- -- -- -- 89% --
work I do.
General Questions

46% 47% 31% 80% -- -- -- -- 41% --
issues.
My work-related stress is manageable for me. 59% 53% 45% 67% -- -- -- -- 59% --

45% 52% 38% 80% -- -- -- -- 44% --
organization.

47% 52% 38% 73% -- -- -- -- 48% --
improvement.
58% 44% 38% 73% -- -- -- -- 30% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR
Other Questions

10% 66% 59% 67% -- -- -- -- 70% --
25% 64% 59% 67% -- -- -- -- 67% --
your supervisor?
26% 53% 59% 53% -- -- -- -- 59% --
would that be?
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR

81% 68% 52% 100% -- -- -- -- 70% --
morals.
88% 81% 69% 93% -- -- -- -- 85% --
needs.
59% 56% 48% 87% -- -- -- -- 48% --
plans.
My performance is evaluated fairly and unprejudiced. 42% 49% 38% 87% -- -- -- -- 48% --
My work environment is appropriate for health and safety. 80% 81% 66% 87% -- -- -- -- 93% --
Engagement
Engagement
and Department
Satisfaction
and Satisfaction
Department
Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level
Department
1 Level 1 Level 1
Department Level 1
Human Resources
Sales & Marketing

BEKO LLC - WC
Supply Chain
Management
2nd question.
Accounting
Purchasing
Arçelik WC
Finance &
General
Factory
HR

59% 65% 55% 93% -- -- -- -- 56% --
development.
My company supports and encourages teamwork. 58% 55% 41% 80% -- -- -- -- 52% --

49% 53% 52% 80% -- -- -- -- 41% --
tasks and rotation opportunities for my personal and 40% 52% 41% 73% -- -- -- -- 44% --
Driver - Question Matching
Driver Question
Coworkers My coworkers respect my thoughts and feelings.
Line Managers My manager provides the support I need to succeed.
Senior Leadership I see strong evidence of effective leadership from senior leaders.
Valuing People Senior leaders treat employees as this organization’s most valued asset.
Sense of Accomplishment I get a sense of accomplishment from my work.
Work Activities I truly enjoy my day-to-day work tasks.
Resources The tools and resources we have allow me to be as productive as possible.
Processes The work processes we have in place allow me to be as productive as possible.
Autonomy I have the authority to make decisions necessary to do my job well.
Recognition I receive appropriate recognition (beyond my pay) for my contributions and accomplishments.
Benefits Overall, my benefit plan (e.g. commuting, meal, clothes, healthcare, telecommunication) meets my needs well.
Pay My pay is appropriate for the contributions I make in this company.
Training & Development My company provides learning and development opportunities to help me build valuable skills.
Career Opportunities My future career opportunities here look good.
Company Reputation My company is considered a good place to work in the area.
Brand Alignment The image of this organization as an employer is consistent with my experiences working here.
Performance Management I receive regular feedback that helps me improve my performance.
Work/Life Balance The balance between my work and personal commitments is right for me.
Physical Work Environment The physical work environment is appropriate for the type of work I do.
Thank you...

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Employee Engagement Survey BEKO LLC - WC

In order to increase the contribution of employees to business results,

u Defining the strength of ARÇELİK in satisfying the employees

u Stating the main elements that engages employees to company,

u Identifying both strengths and improvement areas of ARÇELİK on basic issues

Engagement and Business Results

AonHewitt has been analyzing the connection

According to our research the key to the Engagement

Growth in Employee Productivity $80,000-120,000 additional revenue

.54 correlation with TSR

Growth Figures—FY02 to FY06 40%

Hew itt Best Em ployers Other Organizations

Source: Employee Engagement Researches, AonHewitt

Survey Period October 2011 Consultant

What Measured Example

Effect of Satisfaction on Engagement • If recognition improve, engagement increases: Opportunity

Total Invitees Respondents Response Rate

BEKO LLC - WC 131 88 67%

Not engaged 48% Destructive Zone: In Destructive Zone, low employee

4% Nearly Engaged = on average, responding to

Engagement is given as %0 for areas with less than 10 respondent.

Seniority Respondents Gender Respondents

0-1 years 60% 15 64%

3-5 years 52%

BEKO LLC - WC Arçelik WC BEKO LLC - WC Arçelik WC Age

BEKO LLC - WC Arçelik WC BEKO LLC - WC

Engagement is given as %0 for areas with less than 10 respondent.

Location Respondents Department Level 1 Respondents

Beko LLC 59%

Moscow 43% General Management 0% -

Department Level 2 Respondents

Product Dev. Quality A. 0%

Engagement is given as %0 for areas with less than 10 respondent.

about working here.

It would take a lot to get me to leave this 52% 64%

72% 15% 7%7%

This company inspires me to do my best work

49% 35% 8% 8% 44% 52%

Agreeing Positive Hesitant Negative Hesitant Disagreeing

Engagement Factors Comparison - ARÇELİK (WC)

This company inspires me to do my best work every day. 49% 44% 5%

Engagement Factors Comparison - Russia

It would take a lot to get me to leave this organization. 72% 64% 7%

1. On the whole, how satisfied are you with your workplace?

Satisfied Positive Hesitant Negative Hesitant Dissatisfied

Comparison with other companies

BEKO LLC - WC Arçelik WC

BEKO LLC - WC Arçelik WC Russia

Engagement is given as %0 for areas with less than 10 respondent.

Engagement is given as %0 for areas with less than 10 respondent.

Gender Company Quality of

BEKO LLC - WC Female Male

Engagement is given as %0 for areas with less than 10 respondent.

Age Company Quality of

Engagement is given as %0 for areas with less than 10 respondent.

Position Company Quality of

BEKO LLC - WC Management Staff Manager Quality Engineer

Engagement is given as %0 for areas with less than 10 respondent.

Department Level 1 - All Departments

Position Company Quality of

Engagement is given as %0 for areas with less than 10 respondent.

The highest satisfaction scores - 10 questions

The physical work environment (noise level, cooling, heating, cleaning,