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FullCare
All benefits of EssentialCare, plus 24/7 support and on-
site assistance

 24/7 online self-service portal

 24/7 professional helpdesk
 Next-day shipment of replacement parts
 On-site expert assistance

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DESCRIPTION TECHNICAL SUPPORT

Barco FullCare is the perfect choice when you want to rely on Barco expertise to
FullCare
fully support your customer.
Choose FullCare if:
Get your quote now
you need end-to-end Barco service support
you also need after-hours and weekend helpdesk support
you need first and second line helpdesk support
you need next-day shipment of parts  Where to buy
you need part replacements and technical assistance on site

FullCare
Technical Support
E-portal access
Helpdesk access
Helpdesk- availability
Parts Coverage
Replacement model
Shipment SLA
On-site Services
On-site assistance
Preventive maintenance
 Support
Yes
Barco partner / integrator and/or end customer
24/7
Advance swap
Next business day express
Next day optional*
Next business day**
1 visit per year**

Your benefits?

Speed up response times

Build your reputation
Increase service revenue

*In the MEA region, the shipment SLA is restricted to next business day or next day start of the
shipment process due to local regulatory and customs restrictions. For the F-series projectors, there is
no advanced swap option available. The replacement model for projectors is ‘Return to Factory’ (RTF)
as defined in the Barco warranty rider.
**Barco commits to delivering the 'Next Business Day' SLA for on-site assistance on a best effort basis.
The execution can vary according to hardware shipping times, transportation restrictions, etc.

Disclaimer: in the Middle-East and Africa region, the on-site service is restricted. Please contact your
regional Barco services representative for more information on what regions can be supported.
 Get your quote
Where to buy
now

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For technical downloads such as drivers, firmware, manuals, drawings &
documentation we would kindly like to direct you to our product support page .

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