Statistical Process Control

Individual Exercise (45 Minutes)

Hasan Sadikin Hospital is trying to improve its image by providing a positive experience for its
patients and their relatives. Part of the “image” program involves providing tasty, inviting patient
meals that are so healthful. A questionaire accompanies each meal served, asking the patient,
whether he or she is satisfied or un satisfied with the meal. A 100-patients sample of the survey
results over the past 7 days yielded the following data:

Day No. Of Unsatisfied Patients Sample Size

1 24 100
2 22 100
3 8 100
4 15 100
5 10 100
6 26 100
7 17 100
 a. Construct a p-chart that plot percentage of patients with their meals.
P = total unsatisfied patients / total sample size
= 122 / 700 =
P Control Chart 0.1743
35.00% fraction
Da
30.00% defectiv
y
25.00% e
20.00% 1 0.24
2 0.22
15.00%
3 0.08
10.00% 4 0.15
5.00% 5 0.1
6 0.26
0.00%
1 7 2 0.173 4 5 6 7

fraction of unsatisfied patients (p) UCLp (3sigma)

p bar LCLp (3sigma)

b. What are the 3 sigma control limit of the random variation?

( 0.1743 )( 1−0.1743 )
UCL = 0.1743 + 3
√[ 100 ]
= 0.1743 + 3(0.0379)
= 0.288

( 0.1743 )( 1−0.1743 )
LCL = 0.1743 – 3
√[ 100 ]
= 0.0606

c. Is the process mean in control, according to the control limits? Why or why not.
- Ya masih di dalam control karena masih di dalam range UCL dan LCL.