Kinds of Business

Correspondence
 Business letters are written
messages to a person or group
within a professional setting.
Types of Business Letters

Sales Letter
Attracting the Attention of the Reader
Arousing Interest and Desire
Convincing the Reader
Issuing a Challenge
Types of Business Letters

Letter of Inquiry
Letter Making a Reservation
Order Letter
Types of Business Letters

Letter of Resignation
Letter of Reference
Letter of Acceptance
Types of Business Letters

Letter of Refusal
Letter of Collection
Letter of Complaint
Types of Business Letters

Letter of Adjustment
Memorandums
Business reports may be defined as an
impersonal and organized statement of
facts or events or any situation relating
to business or commercial interests.
Informational reports is one type of
business report which provide the
employees and managers feedback
regarding company decisions.
Two Ways to Convey a Message

Direct Approach
Indirect Approach
Topical Organization
Comparison
Importance
Sequence
Topical Organization
Chronology
Geography
Category
 Parts of Business Report
1. Long or Formal Report
1. Preliminary Report
Title Page
Letter or Memo of Transmittal
Table of Contents
Parts of Business Report
1. Preliminary Report
List of Illustration
Summary
2. Body
Introduction
Procedures
Parts of Business Report
2.Body
Findings
Analysis
Conclusions
Recommendations
Parts of Business Report
3. Supplementary Section
Glossary
Appendix
Bibliography
 Parts of Business Report
2.) Short or Informal Report
Introduction
Body
Conclusion
 Parts of Business Letter
The Heading
The heading contains the return address with
the date on the last line. Sometimes it is
necessary to include a line before the date with
a phone number, fax number, or e-mail address.
Often there is a line skipped between the
address and the date. Make sure the heading is
on the left margin.
 Parts of Business Letter
Example:
Ms. Jane Doe
543 Washington St
Marquette, MI 49855
Tel:
Fax:
Email:
June 28, 2011
 Parts of Business Letter
Recipient’s Address
This is the address you are sending your letter to. Be sure to
make it as complete as possible so it gets to its destination.
Always include title names (such as Dr.) if you know them.

The Salutation
The salutation (or greeting) in a business letter is always
formal. It often begins with “Dear {Person’s name}.” Once
again, be sure to include the person’s title if you know it
(such as Ms., Mrs., Mr., or Dr).
 Parts of Business Letter
The Body
The body is the meat of your letter. For block and modified
block letter formats, single space and left justify each
paragraph. Be sure to leave a blank line between each
paragraph, however, no matter the format.
The Complimentary Close
The complimentary close is a short and polite remark that
ends your letter. The close begins at the same justification
as your date and one line after the last body paragraph.
 Parts of Business Letter
The Signature Line
Skip at least four lines after the close for your signature,
and then type out the name to be signed. This often includes a
middle initial, although it is not required. Women may put
their title before had to show how they wish to be addressed
(Ms., Mrs., Miss).
Parts of Business Letter/Report
2.) Short or Informal Report
Introduction
Body
Conclusion
Quote of the Day
“Learning is not attained by
chance. It must be sought for with
ardor and attended with diligence.”
– Abigail Adams
 Activity
Enumerate at least ten types of
business letters.
 Activity
Answer the following briefly
using your own words.
 Activity
1-2.) Differentiate business letter
from business report.
3-4.) Differentiate letter of
acceptance from letter of refusal.
 Activity
5-6.) Differentiate sales letter
from letter of complaint.
7-8.) Differentiate direct approach
from indirect approach.
 Activity
9-10.) Give two types of topical
organization.