Professional Documents
Culture Documents
PROJECT REPORT
ON
SUBMITTED TO
IN THE PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE
SUBMITTED BY
1
DECLARATION BY STUDENT
2
ACKNOWLEDGEMENT
I express my foremost thanks to the almighty for his blessings in helping me to complete my project
work successfully. Out of the privilege of being the student of Institute of SND College of Engineering &
Research Center, Babhulgaon, Yeola. I would like to thank our HOD Sir mr. vaibhav ubale who granted me
this opportunity.
I express my sincere thanks to my project guide Prof. vaibhav ubale for his motivation, guidance and
for his extremely useful and effective suggestions.
I would also like to convey my special thanks to manager mr. chintamani bhalerao for extending his
cooperation to me by providing necessary information & timely help.
I have immense pleasure in thanking all the staffs, who have given me their help and a source of great
support throughout my project.
I owe my gratitude to all the respondents who have given me the necessary information for carrying out
my project successfully. Last but not the least I would like to thank my parents and friends who were the
source of encouragement and support for the successful completion of my project.
Date : Signature
Place: Yeola Name: Mr. Mayur wakchaure
3
TABLE OF CONTENTS
Introduction
CHAPTER 9- Conclusion
Appendix
Bibliography
4
INTRODUCTION
5
CHAPTER -1
6
1) INTRODUCTION OF CO-OPERATIVE BANK
7
2.Introduction of Reserve Bank of India
Main Functions
Monetary Authority:
Formulates implements and monitors the monetary policy.
Objective: maintaining price stability and ensuring adequate flow of credit to
productive sectors.
Regulator and supervisor of the financial system:
Prescribes broad parameters of banking operations within which the country's banking
and financial system functions.
Objective: maintain public confidence in the system, protect depositors' interest
and provide cost-effective banking services to the public.
Manager of Foreign Exchange
Manages the Foreign Exchange Management Act, 1999.
Objective: to facilitate external trade and payment and promote orderly development
and maintenance of foreign exchange market in India.
Issuer of currency:
Issues and exchanges or destroys currency and coins not fit for circulation.
Objective: to give the public adequate quantity of supplies of currency notes
and coins and in good quality.
8
Developmental role
Related Functions
Banker to the Government: performs merchant banking function for the
central and the state governments; also acts as their banker.
Banker to banks: maintains banking accounts of all scheduled banks.
9
Establishment of Andarsul urban Co-operative Bank Ltd
The Andarsul Urban co-operative bank Ltd.(AUCB) was established &
registered under Andarsul Co-operative Societies Act on 14th October, 1998. It
is an Apex institution of the District Central Cooperative Banks (DCCBs)
functioning in the state. The governance of village level Primary Agriculture
Cooperative Societies, District Central Cooperative Banks & AUCB is ensured
by elected board through a democratic election system under The Andarsul
Cooperative Societies Act. The Nashik central co-operative bank was registered
on 22 March 1957 (Registration No. 319/O) and started its banking business
from 23 March 1957.
MISSION STATEMENT
Co-operative Bank Corporate Mission Is to Become A Strong And
Competitive Cooperative Banking Network Which Offers Innovative Financial
Product Along with Varied Range Of Services To Serve Rural Masses With
Rejuvenated Short-Term Cooperative Credit Structure To Serve The People Of
Rajasthan.
10
NETWORK
In order to achieve the objectives of the Cooperatives, an extensive net-
work is available to cater the needs of rural masses at their door-step with a
three tier short-term cooperative credit delivery system.
At the Apex level, Andarsul State Cooperative Bank (AUCB) with its 4
Regional and 8 local (yeola) Branches in the State.
At the District level 29 DCCBs covering 33 Districts of the State having
400 Branches.
At the grass-root level 5255 PACS/LAMPS which covers 100% of the
geographical area of the state, i.e., 42955 villages.
Out of total 53.64 lacks cultivators in the state, about 42.40 lacks are the
members of PACS/LAMPS, of which 21.13 lacks are borrowing members
of the societies for the year 2008-09.
Creating innovative financial products for the poorest of the poor
Personal accidental insurance scheme
Crop insurance scheme
KISAN Credit card
Commercial loan scheme
NREGA
11
4. Co-operative Bank’s services
In last few years concerted efforts have been made to diversify loan
portfolio so as to provide an opportunity to DCCBs to cross subsidize their losses in
traditional crop loan business. Consequent to above deliberated efforts, DCCBs
have been able to develop their investment portfolio over a period of time. In this
endeavor NABARD has introduced lots of new schemes vise; water harvesting
structure, organic farming, agriculture-clinic / agribusiness centers, aromatic and
medicinal plantation, onion storage structure, horticulture, self-help groups, house
building, swarojgar credit card etc. for which DCCBs can avail refinance from
NABARD and can further diversify their farm and non-farm investment portfolio.
Apex Bank on its part has been pursuing DCCBs to finance for innovative activities,
the sole purpose of which is to diversify the loan portfolio of these banks and to
facilitate economic development through creation of assets in the rural areas of the
state.
Page
10
1. TYPES OF DEPOSIT
Page
11
2. TYPES OF COMMERCIAL LOAN
1. PES OF DEPOSIT
Saving Account
Current Account
Fixed Account
Recurring Deposit Account
2. TYPES OF COMMERCIAL LOAN
Personal Loans.
Gyan Sagar Educational Loans.
Home Loan
Vehicle Loans.
Mortgage Loan
Industrial Loan
Loan Against Security
Hotel/Motel/Restaurant Loan Scheme
Micro Finance
Sahakar Tex Bachat Yojana
Sahakar Sugam Credit Cash Scheme
Kisan Credit card Scheme
Krishak Mitra Yojana
Personal Accident Insurance Scheme
Types of Deposits
Saving Account
General Information
a) Single type of saving a/c
c) Various Banking facilities like ATM, FD Sweep, Accidental coverage are not
available
f) Any individual or society to save from their earnings to plan for your future
financial requirements can open our Saving Account
i) Your savings remain liquid, safe and also earn moderate interest @ of 3.5%
p.a., compounded half yearly.
j) You can give various types of standing instructions like transferring to fixed
deposit accounts at regular intervals.
m) Minimum balance Rs.1000 for Saving Account with Cheque book and Rs.500
for saving account without cheque book facility.
n) Minor not below 14 years of age can also open an independent savings
account without Cheque book facility.
Eligibility
a) You can give various types of standing instructions like transferring of fund to
fixed deposit accounts at regular intervals, payment of locker rent with our bank's
branches and other utility bills.
f) ECS debit/credit.
Current Account
General Information
f) Overdraft facility.
Facility
a) You can give various types of standing instructions like transferring of fund to
fixed deposit accounts at regular intervals, payment of locker rent with our bank's
branches and other utility bills.
f) ECS debit/credit.
Eligibility
Fixed Account
General Information
a) An investment of your surplus funds or to create a buffer fund for your future
requirements like children's education/marriage, to buy a car or for a dream
holiday. You will find a product that suits your requirement in our entire branch.
b) Open a savings Deposits account and place funds in FLEXI Deposit scheme,
wherein term is not fixed and provides liquidity as well as benefits of higher
returns.
Interest Rate
a) On pre-mature withdrawal of deposited amount interest will be calculated at
1% below the rate applicable for completed period of deposit.
Service Charges
Eligibility
Facility
(%p.a.)
1 7 to 14 Days - 1.5%
2 15 to 29 Days 3.5% 3.00%
3 30 to 45 Days 3.5% 3.00%
4 46 to 90 Days 4.25% 4.25%
5 91 to 180 Days 5.5% 5.5%
6 181 days to 1 year 6% 6%
7 Over 1 year to 2 6.75% 6.5%
years
8 Over 2 year to 3 7% 7%
years
9 Over 3 year to 5 7.25% 7.25%
years
10 Over 5 year to 8 7.5% 7.5%
years
b) In case of Senior Citizen i.e. person of 60 years & above and for HUF headed
by a Senior Citizen, an additional interest @0.50% p.a. on FDRs above one
year and for a minimum amount of Rs. 10,000/- shall be applicable on regular
deposits as well as on deposits under Sahakar tax Bachat Yojana.
General Information
a) Encourages savings habits to save for future necessity like, to create a fund for
your children's education or marriage or to buy a car or for a dream holiday.
Interest Rate
Ever reducing margin on agricultural lending made diversification need of the time.
Consequent to this concept several loan schemes were launched from time to time
keeping in view the requirement of general public of the state. Most of the schemes
have been adopted by DCCBs, some of them are as under:
1. Educational Loan
c) Hostel Expenses.
d) Examination/Library/Laboratory fees.
e) Purchase of Books/Equipment/Instruments/Uniforms.
Quantum of Loan
a) For studies in India, maximum Rs.6 lacs subject to equivalent amount collateral
security by way of landed property, NSC, KVP and LIC police.
b) Second and Subsequent Years: On the basis of demand letter from the Institute/
College/University + proof of passing last qualifying examination.
Margin Money
b) If any amount has paid by the student from his/her sources before sanction of
loan the same will be considered for margin money.
Rate of Interest
Repayment Period
f) Photographs-2.
b) Non-encumbrance certificate.
Loan Documentation
2. Home Loan
a) With AUCB Home loan, you can get a home loan suited to your needs.
The loan amount depends on your repayment capability and is restricted
to a maximum of 75% of the cost of the property or the cost of construction
as applicable. In case of takeover maximum amount is 100% outstanding
balance. Repayment capacity takes into consideration parameters such as income, age, number
of dependents, spouse's/Son’s/Daughter in-law’s income, assets, liabilities, stability, continuity of
occupation and savings history etc.
Rate of Interest
Repayment Period
3. Personal Loan
Quantum of Loan
a) With RSCB Home loan, you can get a loan up to Rs.1, 00,000/- without
collateral security and Rs.2, 00,000/- with collateral security. Loan amount
is eight times of monthly income in case of salaried persons. In case of
non-salaried persons loan amount is sixty six percent of annual income.
Rate of Interest
Repayment Period
a) Five years.
4. Mortgage Loan
Mortgage Loan provides the owner of residential or commercial property to leverage on the value of
the property.
a) Mortgage Loan is an easy way to unlock the hidden value of your property.
This multi-purpose loan, make available funds at your disposal to use as
you wish to utilize.
Quantum of Loan
a) With AUCB Mortgage loan, you can get a loan suited to your needs. The
loan amount depends on your repayment capability and is restricted to a
Rate of Interest
Repayment Period
Quantum of Loan
c) Preliminary expenses.
d) Working Capital.
e) Cost of Development.
f) Disbursement
Rate of Interest
Repayment Period
d) Interest will be charged only on the amount withdrawn and for the time
span utilized.
Quantum of Loan
a) With AUCB Loan against Security, you can get a loan up to 70% of value
determined on the basis of the securities pledged.
Rate of Interest
Repayment Period
Quantum of Loan
b) 80% of Vehicle cost for Transport Loan Scheme for Commercial vehicles
(Taxi/Auto Rickshaw) Maximum 5 Lacs.
Margin Money
Rate of Interest
Repayment Period
Quantum of Loan
Disbursement
Rate of Interest
Repayment Period
a) Maximum 6 Months.
Eligibility
a) To construct building.
Quantum of Loan
Disbursement
Repayment Period
Security
a) Collateral security to the extent of twice the loan amount under equities
mortgage.
Processing Charges
Eligibility
NABARD also takes lead in providing financial and other support for capacity building, sensitizing
and training the personnel of all the partner agencies including banks. With the success of the SHG-Bank
linkage program, linkage of Micro Finance Institutions (MFIs) with the banking sector was promoted by
NABARD to enable on lending by MFIs to SHGs and individuals
1. Sahakar Tex Bachat Yojana
General Information
c) Qualify as an investment for the purpose of deduction under sec.80 (as of I.T.
Act 1961).
d) Premature withdrawal of the deposits made under the scheme shall not be
allowed before completion of 5 years. In the event of death of holder of a deposit
in respect of which a nomination is in force, the nominee or nominees shall be
entitles at any time before or after the maturity of the deposit to encase the
deposit.
e) The deposit shall not be pledged to secure loan or as security to any other
asset.
f) The fixed deposit receipt issued under the scheme shall be governed by the
provisions of The Bank Term Deposit scheme 2006 Notification No.SO 1220(F)
Dated 28/07/2006.
Interest Rate
a) 8.5% pa. Interest payable monthly/Quarterly or in lump sum at the time of
maturity.
b) Interest accrued or paid during a financial year shall be liable to tax under the
Act and provision of TDS shall apply.
Eligibility
b) Can be made in joint names also but benefit of deduction shall be available only
to the first holder.
c) Joint fixed deposits can be made in the name of two adults, an adult and a minor
and payable to either of the holders or to the Survivor.
Document Required
b) Identity proof (PAN, EC Card, Driving License, Passport, and Ration Card).
f) KYC Documents.
Facility >
a) Nomination can be made subject to the restriction that no nomination can be
made in case of deposit receipt issued in the name of or held on behalf of a
minor.
Quantum of Loan
Disbursement
Rate of Interest
Repayment Period
a) Maximum 6 Months.
11. Kisan Credit card Scheme – Major features
b) Revolving cash credit facility (RCCF) involving any number of drawls and
repayments within the limit. Limit to be fixed on the basis of operational land
holding, cropping pattern and scales of finance. Each drawls to be repaid within
12 months.
c) Entire production credit needs for full year plus ancillary activities related to
crop production to be considered while fixing limit. In due course, allied activities
and non-farm credit needs may also be covered. Sub-limits may be fixed at the
d) discretion of the bank’s incentive for good performance, credit limits could be
enhanced to take care of increase in costs, change in cropping pattern, etc.
.Operations may be through issuing branch or at the discretion of bank, through other designated branches.
Security, margin, rate of interest as per RBI norms. Interest to be charged on the credit balance in the
account. Withdrawals through slips/ cheques accompanied by card and passbook
The Swarozgar Credit Card scheme envisages adequate and timely credit,
both Working and block capital, to small artisans, handloom weavers, service
providers, Fishermen, self-employed persons, rickshaw owners, other micro
entrepreneurs in Rural and urban areas, in a flexible, hassle free and cost
effective manner from the Banking system. This facility also includes a
reasonable component for meeting Consumption needs. 9.84 lakh cards have
been issued cumulatively by banks involving a credit limit of Rs.4, 007.33 crore,
as at the end of March 2009.
Crop loans disbursed under KCC Scheme for notified crops are covered
under Rashtriya Krishi Bima Yojana (RKBY). All farmers (both loans and non-
loaners irrespective of their size of holdings) including sharecroppers, tenant
farmers growing insurable crops are covered. 50 per cent subsidy in premium
allowed to Small and Marginal Farmers, to be shared equally by the Government
of India and State Government/ Union Territory.
3. Personal Accident Insurance Scheme
iii) Neither Drawing Power Register maintained nor drawing power was worked
out while allowing operations in CC Limit
iv) Fresh documents and DPN were not obtained at the time of renewal of CC
limits.
Disbursement of Rs. 1500.00 crores loan under Short Term Agriculture loan.
Disbursement of Rs. 90.00 crores loan under Investment Credit (Agriculture &
Non-Agriculture).
Attain the level of Rs. 2500.00 crores in total loan outstanding of the bank.
Attain the level of Rs. 3700.00 crores in working capital of the bank.
Cooperative banks.
Objectives
Functioning Area
PROJECT PROFILE
OBJECTIVE
I had taken the full detailed study of about the investment products
offered by the bank.
I observed the criteria of the people who visited the bank and their views
on investments with bank.
I talked with customers during their transaction period with the bank officials
CHAPTER-3
BANKING ACTIVITY
CLEARING
CASH
CC (CASH CREDIT)LIMIT
In today competitive market place, effectively managing Cash flow can make
difference between success and failure. Co-operative bank offers a wide range of
collection and payment services to meet your complex case management needs. Payment
received from your buyers made to your suppliers are efficiently processed to optimise
your case flow
Position and to ensure the effectives management to your suppliers of your
business ‘operating funds. The flow of receivables and payables can also be seen
through our web solution above all our quick adaptation of the latest technology
differentiates us from the other competing banks.
Co -operative bank present payment solutions. Save on effort, time and worry. Plus
our electronic clearing services help serve you even better.
With our collections services you can collect regular and recurring payments from
your customers more efficiency .our centralised CMS solutions enables quick access to
your company funds with matching MIS/reports through emails web solutions. These
deposit are directly credited to a designated account regardless of where they are made.
CMS ADVANTAGES
“RTGS are a funds transfer mechanism where transfer Of money take place from
one bank to another on real on gross basis settlement in real time means payment
transient is not subjected to any waiting period the transfer are settled as soon as they
are processed gross settlement means the transfer is settled on one to the basis without
bunching with any other transfer payment are final and irrevocable.
CASH
Cash in bank means deposition of cash on the cash counter and payment made to
the customer on the cash counter. Every bank branch has a cash retention limit which
mean the amount if cash is can keep in the branch. High value cash deposit of 10 lakh and
above are two monitors by the bank and payment. 50 thousand above deposit in an a\c in
a day require pan no. or form 60.
CLEARNING
Clearing: - Is a method of funds settlement between banks.
Clearing Inward: - It means cheque of a bank which is presented by other banks to it for
payment purchase.
Clearing outward: - It means cheque which our bank presents to other banks for payment
to our customers.
AGRICULTURE LONS
Which loan given to existing or prospected formers for there need of finance for
purchase of agriculture, land, equipment’s, and maintaining and operating of agriculture
activities.
CHAPTER-4
Data collection:
During my data collection, data was collected:-
• From Banks
LIST OF COMPETITORS
• BOB
• SBI
• SBBJ
• HDFC BANK
• IDBI
• AXIS BANK
• ICICI BANK
• PNB
COMPARISION OF SAVING ACCOUNT
RSCB COMPETIVE BANK
COMPARISON OF LOAN
SBI - 13.25%
BOB -13.25%
RESEARCH METHODOLOGY
Research methodology
Research design
Research Methodology refers to the tools and methods used for obtaining
information for the purpose of study
Data was collected from secondary; their current brand strategies were
determined. After a thorough analysis of the above they were evaluated and
suggestions for future are made.
RESEARCH DESIGN
The preliminary research involved collecting data from the secondary sources
to understand the background and the nature of phenomenon.
After this, an exploratory research was undertaken the factors of less sale of
investment products and give a complete account of their strength.
Data collection:
Bank customer
Shopkeeper
a) YES b) NO
Yes No Total
No. of Respondents 110 40 150
% of Respondents 73 27 100
Q.2 In which bank do you maintain your bank account?
a) AUCB b) SBI C) SBBJ d) ICICI
a) YES b) NO
Yes No Total
No. of Respondents 105 45 150
% of Respondents 70 30 100
Q.6 Do you want to switch your bank to the new one?
a) YES b) NO
Yes No Total
No. of Respondents 115 35 150
% of Respondents 76 24 100
Q.7 what more facilities/services do you expect from a
bank?
a) Net banking b) Super saver a/c
c) 24-hours ATM d) Demat services
It was found that the banks with most ATMs have gained priorities in the minds
of the customers.
Different bank have different schemes for different age groups. Some banks
are giving privilege to senior citizens, while others to child group etc. But RSCB
have not any such schemes targeted to different age group.
The study has shown that the customers want better branch network so that
they can operate their account from different city also.
The study has shown that since different bank are providing different facilities
to different type of retail banking products so in lieu of better facilities customer
have different account in different banks.
The study has shown that many people don’t want to open account in
Rajasthan State Cooperative bank because they think that the services like
ATMs, Phone- banking, internet banking etc. not provided by these banks.
The study has shown that there is a growing concern among the customers
about the attitude of bank employees towards them.
Due to limitation of time very few customers could be contacted. For any
study to be practically meaningful, these number need to be significantly
higher.
The sample size was not large enough and may not be representative of the
whole population.
The scope of study was limited to only certain product categories and
cannot be generalized to all the product categories.
Chapter-6
RECOMMENDATIONS & SUGGESTIONS
• Advertising is not appropriate, as many people are not aware of Rajasthan State
Cooperative Bank. Therefore Hoarding and Boards should be displayed at various
prime locations in the city.
• Timely payment of salary and Promotion of employees will boost their morale.
• All the complaints of Customer should be deal in proper manner because it is the
customer who will give good or bad mouth about bank services.
• Non maintenance & other charges which are very high as compared to other Banks
should be reduced.
• Problem faced by account manager during opening the account should be forwarded
to deputy manager by branch manager. This will help to sort out all the problems.
The following aspects have been identified on some of the major areas of
concern for the bank :
Delay in submission of statutory returns.
Defective documentation
Operational deficiencies and poor growth rate in loans and advances and deposits.
Operational deficiencies and poor growth rate in loans and advances and deposits.
Over dependence on the short term loans there by reduction in the interest margin.
Non diversification of loans portfolio. Bank should increase its funding in medium terms
and long terms loan.
Nonuse of latest credit intervention initiatives such as Kisan club, SHPIs, REDPs, TME
cell WD Cell, etc.
Lack of Supervision and initiative for strengthening the PACS on other affiliated
societies.
Lack of supervision and initiatives for strengthening the PACS and other affiliated
societies.
The company must take strong steps in promoting the investment option and
generates desire and interest towards the products. A complete new market
strategy needs to be formulated.
Most of the customers were inclined to invest in insurance schemes in which they
showed preference for automobile insurance. Firstly, the corporation should target
the existing customer base investment plan and try to increase their awareness
levels. Then they should make the other customers of the bank at least aware of
the various schemes so that the next stage of interest, desire and action becomes
easy to execute.
It was surprising to note that some of the respondents having account in co-
operative Bank had investment in nearest rival HDFC. Corporation should take
stern steps to channelize the investment towards itself. The corporation should
also work on the factors, which lead to investment in other banks.
Location and loyalty towards the old banks were the key factors for this particular
behaviour. The corporation therefore should give a serious thought to these
aspects and try to provide service, which can somehow make a dent in the loyalty
and more trust towards the state owned banks.
Bank should look to open new branches with proper planning and careful
selection of the location, which is convenient to the target customers especially in
places where there are a lot of option in front of the consumers.
Advertisement play an important part in the brand recall of the corporation therefore, bank should
look to create a campaign, which provides the consumers with the basic knowledge and general
attraction towards the products offered.
Co-operative Bank should look to tap the untapped market and increase their
market share. It is very surprising that in spite of the high satisfaction levels of the
current customer base the market share of the bank is stagnant. This shows a lack
of hard-core brand loyal customers. Efforts should be made to lead the consumers
to this level of loyalty so that more strong work-of-mouth should be there.
APPENDIX
BIBLIOGRAPHY