Reservations - Dealing with reservations

-Offering solutions for each situation

1. Vocabulary.
accomodation credit card number room rate double/twin/single/family room

expiry date contact number cancel change type of rooms

2. Speaking. Take turns to be the guests and the recepcionist.

A: Good afternoon Santana´s Hotel Johnny speaking how can I help?

B: I’d like to book an accomodation for a group of 3 .We’ll arrive on Sunday the 14th and leave the 17th
A: What type of room do you need?
B: We need a double room and a single room.
A: Let me check our reservations. That’s fine. So one double and a single room for four nights from the
14th to the 17th of February.
B: What is the price of the rooms?
A: The double room rate is 200 USD, and the single room rate is 120 USD.
B: That’s ok.
A:Can I take your name please?
B: Yes, Diego Mendoza.

3. Add the following phrases to the previous dialogue and practice it again.
Can I have a contact number, please?
Could you spell your name please?
We’ll probably arrive late in the evening at
about 12:00
Could I take your credit card to secure the reservation? The door is open until 9 pm after that it’s locked but
you can ring the bell.

4.Vocabulary study.
Questions to the client In case of cancelling
What type of room would you like? If you want to cancel the reservation you must do it
Let me just check our reservations. 1 day before.
Can I take your name please?
Please make the reservation in my name
 Customer information - Asking for information and services

1.Vocabulary.
Car rental Currency exchange Tours Business Center Internet Access Fitness Center

Restaurant recommendation Gift shop Tourist Attractions Terrace/Wheelchair Access/lift

Airpor ttransfer shuttle bus car rental

2.Dialogue.
A: Good moorning Hotel Cabo de Hornos. How can I help you?
B: We have a reservation for tonight. How do you get from the airport to the Hotel?
A: There’s a shuttle bus direct from the airport to the hotel.
B: Is there any charge?
A: One thousand pesos the ticket.
B: Where does it leave from?
A: From the outside of the airport next to the main doors.
B: What about business services. Is there a business center?
A: Yes, there is one at the mall. You can rent offices if you need one.
B: And one more thing, I would like to rent a car. Can you help me?
A: There is one at the mall too, in the first floor.

3.You have a reservation and you need these services. Ask for them..
Phrases to use
Swimming pool
Car rental desk Can you help me with...?
Fitness Center What about...?
Hair saloon Is there .....around here?
Translation services How do you get from...to....?
Internet access I’d like to ......... How can I do it?
Can you recommend a .... near the Hotel?
Booking Enquiries - Dealing with enquiries
- Expressing unavailability

1.Talk about these words related to special needs.

availability buisness conference harbour reopen busy left

refurbishment

2.Listen to the dialogue and identify the problem..

A: Good evening Casino Hotel. Johnathan speaking. How can I help?

B: I am looking for double room for the 14th of February, do you have a room available?
A: One moment please. I am just opening up the reservation screen. I am sorry we don’t, we are
fully booked that night.

A: I’d like to book a double room for two nights from Thursday the 14th to Saturday 16th of February.
B: I’ II just check for you. I’m afraid we don’t have any double room left for those days, there is a festival
those days and we are very busy.

A: Hello, I’d like to book a family room for one week from Sunday the 17th of Februrary.
B: Unfortunalety, the hotel is closed for refurbishment we are decorating the restaurants and lounge
, and we are not reopening till the 25th of February.

2.Study these phrases.

We are very busy that day with ... I am looking for a ....
There isn’t room for another 10 people I am sorry we don’t we are fully booked
I am afraid all the tables with...are reserved We don’ have any rooms left
For how many people? Unfortunately, the hotel is closed
3.Ask for these different reservations.
A: Table / Friday evening /view to the harbour
B: All the tables are reserved.
A: Table for 2 people.
B: There isn’t room.Moon Hotel/Lidia speaking/ask how many people/ busy that day because of a conference

A: Table for lunch/ on Wednesday 15th/12 people

B: Room only for 5 H