ASSIGNMENT

Course Title:
Organizational Behavior
Department:
BBA-16
Submitted by:
Hamza Iftikhar
Roll No:
20016005003
Submitted to:
Ma’m Arshia
Outline:
❖ What is Task Performances?
❖ Types of Task Performances with examples
❖ What is Citizenship Behavior?
❖ Examples of Citizenship Behavior

Task Performance:

These are employee behaviors that are directly involved in the transformation of
organizational resources into the goods or services that the organization produces.

Types of Task Performance:

1. Routine Task Performance
2. Adaptive Task Performance
3. Creative Task Performance
Routine Task Performance
Routine task performance involves well-known responses to demands that occur in a
normal, routine, or otherwise predictable way.
• Example: Starting a car
• A flight attendant giving a safety briefing.
 Adaptive Task Performance
Adaptive task performance, or more commonly “adaptablility,” involves employee
responses to task demands that are novel, unusual, or, at the very least unpredictable.
• Example: Avoiding a stalled vehicle
• A flight attendant doing an emergency evacuation.

Creative Task Performance

Creative task performance is the degree to which individuals develop ideas or physical
outcomes that are both novel and useful.
• Example: Flight attendant comes up with idea about a more efficient passenger
boarding process.

Citizenship Behavior
Voluntary employee activities that may or may not be rewarded but that contribute to the
organization by improving the overall quality of the setting in which work takes place.
• Examples: Helping others on one's work team
• Volunteering for extra job activities
• Avoiding unnecessary conflicts
• Making constructive statements about one's work group and the overall
organization
Interpersonal
Helping, Courtesy, Sportsmanship
Helping:
Helping involves assisting coworkers who have heavy workloads etc.
• Examples: A common example would be employee who drives his colleague to
work when his car has broken down, while not expecting money or favors in
compensation. Someone exhibiting altruistic behavior in a group setting might
volunteer to work on certain special projects, voluntarily helping or assisting other
employees with their work or with other tasks, and volunteering to do additional
work in order to help other employees reduce their own work load.
Courtesy:
Courtesy refers to keeping coworkers informed about matters that are relevant to them.
• Examples: courtesy involves letting co-workers know how they can reach an
employee who is on vacation. The courteous behaviors attempt to prevent other
employees from encountering unpleasant surprises.
Sportsmanship:
Involves maintaining a good attitude with coworkers even when they are done something
annoying.
• Examples: Imagine an employee who submits their proposal to their superior
may be expecting it to be well-received and accepted—it is rejected, instead, and
the employee displays good sportsmanship by not complaining about the situation
to other coworkers or individuals who may report their behavior to others working
for the business.

Organizational Behavior
Voice, Civic virtue, Boosterism
Voice:
involves speaking up and offering constructive suggestions for change.
Civic virtue:
Civic virtue is participating in the life and culture of the organization.
• Examples: how well someone represents their business and how they may
support that business are all examples of someone's civic virtue. Examples of civic
virtue in a business setting include speaking positively about the business to
friends, family; signing up for business events, such as charity walking events
• An example of civic virtue would be attending company events, such as meetings
or picnics, which are not required for employees.