IUBAT- International University of Business Agriculture and Technology

Single Assignment

A written report on an existing company

COURSE NAME: Introduction to business.

COURSE CODE: BUS101

SECTION: D

SUBMITTED BY:

SL Name ID Section Program

1 Jesan Sakin 20111017 D BATHM

SUBMITTED TO: Dewan Muhammad Nur Yazdani

DATE OF SUBMISSION: 10th april, 2021

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 Tittle Fly:
A study on “ WASA”

Water Supply and Sewerage Authority, Dhaka

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 Letter of Transmittal

Date: 8th April ,2021

Course instructor
CTHM-College of tourism and hospitality management
IUBAT-International University of Business Agriculture and Technology
4 Embankment Drive Road, Sector 10,
Uttara, Dhaka,1230

Subject: Letter of Transmittal

Sir,

we are very pleased to submit our report on “ A study on Dhaka WASA to gather knowledge and
learn”

It is a great opportunity for us to work as a reporter on the topic of “ A study on Dhaka WASA to
improve skill among IUBAT students” that you have asked us to prepare. In this report we have to
elaborate our knowledge what we learn from our course and give experience about “The study on
Dhaka WASA”. We tried to give our maximum effort on preparing this report as the best.

Considering the level of hard working, information, processing and analysis we believe that this this
report is a complete one. We provide full concentration to prepare this report. We hope that our
study will , meet your expectation as well.

Sincerely yours,

SL Name ID Section Program

1 Jesan Sakin 20111017 D BATHM

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 Acknowledgments

“Firstly I’d like give thanks to the founder of IUBAT, Dr. Alimullah Miyan sir, as he was the one who
provides us the chance to study in a green campus and have guidance from excellent faculty
members.

I would also like to thank our course instructor, Dewan Nur Yazdani sir, for the valuable advice,
encouragement and guidance. My deepest thanks go to my course mates for understanding and
support.”

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 Summary/Abstract
This study was to find out our knowledge gathering skills about any business. It was requested by
our course instructor ………..on 5th February, 2021.

The main findings were that, gathering knowledge about how wasa works, services and components
of this organization.

The recommendation is that a person must gather all information by sitting at home and maintain all
the safety measures, due to this pandemic situation.

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 Contents page

Sl Section Page Number

1 Introduction 7

2 Methodology 8

3 Findings 9

4 Conclusion 10

5 Recommendation 11

6 APPENDICE 10 -20

7 Finding results and discussion 21

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1. INTRODUCTION:
Background

This report has been written to Improve our knowledge about service skill. In our program(BATHM)
it is a must to have a developed skills in order to serve peoples. But many of us are weak in this. So
it was like a training how we could improve ourselves.

This was requested by our course instructor Dewan Md. Nur Yazdani sir, and it was requested on 5 Th
February,2021

Objectives
The main objective of this report to find out an effective way to gain knowledge and also learn about
a service organization. By this work that our course instructor gave us we can easily improve our
learning skill.

scope

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As Our main target was to gather knowledge .So, we studied and talked with one of the workers
over phone(WASA). The research was very beneficial. Though there was some difficulties but we
have done it with a smiley face.

2. Methodolgy:
In this study we collected information about WASA.

Some sample question are given below:

 When WASA was eastablished ?

 What does WASA means?
 What are the feature WASA is giving? Etc.

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3.FINDINGS:
In general, the findings indicate that the results that we got our survey. We communicate with the
employees of WASA and gathered information from them.

The major finding of the investigation was that, we have got the experience how to deal with
different type of people.

Surprisingly, the employees told that all that question that we have asked them made them think
that why we waste calling, while we can find the answer in the Google, which was the unexpected
consequence of this investigation.

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5. CONCLUSION:
The main conclusion that can be drawn is therefore that we need much more practice to make us
more productive.But concentrating on the other points it is a great achievement.

In the light of this,it is recommended that students must concentrate on some specific topic to
improve their learning skills and also should maintain behavior code.

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5. Recommendations:
In the light of these conclusion, we recommend that we must concentrate on specific topic to
improve their skills and also behavior. It is also highly recommended that student must get help from
others if they need so

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6.APPENDICE:
Appendix 1:Sample survey Form
 What is wasa?
 When was it established?
 Who is the Managing Director of WASA?
 How many WASA’s are in Bangladesh?
 For how long has it been working for the people?
 How many people are involved with this organization?
 How many people are taking advantage of this?
 What is its main goal?

 What is the biggest challenge for them now?

 Which obstacles they have ?

 How are we polluting water?

 How can people or government help them reach their goals?

 What they are demanding of the government to overcome their obstacles right now?

 How has the customer benefited in the last 10 years?

 What is the volume of customer has increased over the past 10 years?
 What is the volume of customer has increased over the past 10 years?
 What other opportunities does the customer have?
 If it improves, how will be Bangladesh benefited?

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Appendix 2: Achievement of Dhaka WASA
SL SUbject area Year 2008 Banchmark Year 2018
1 NRW in General % 40.38 25.00 20.00

2 NRW in DMA % 15.00 5.00

3 Bills Sent Out % 93.00 99.50 100.00

4 Revenue Collection % 64.50 95.00 97.50

5 Debt Age / Receivable (month) 14.58 3.00 5.46

6 Manpower/1000 16.20 12.00 9.16

connections

7 Operating Ratio 0.90 0.65 0.66

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Appendix 3:Benefits

Economy
will be
grown up

Jobless
Everyone
youth will
will pay tax
provide job

Everyone
Poverty will
will take
be
this
decreased
advantage

Corruption
will be
decreased

Nom
willp
 Economy will be grown up
 Everyone will pay tax
 Jobless Youth will have job
 Everyone will take this advantages
 Poverty will be decreased
 Corruption Will be decreased

Everyone will pa

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Appendix 4:challenges of WASA

Lack of Lack of Not enough

Corruption Guilt
knowledge Experiance liabality

 Corruption
 Lack of knowledge
 Lack of Experience
 guilt
 Not enough Liablity.Etc.

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Appendix 5 : Dhaka WASA
Taqsem A. KTaqsem A. Khan is the ManagingDirector of Dhaka WASA.Dhaka WASA was established
on 1963 as an independent organization.In 1990, Narayangonj city also came under the purview of
Dhaka WASA.

Vision of Dhaka WASA :To be the best water utility in the public sector of Asia-Environment
friendly, Sustainable and Pro people Water Management System.

Mission of Dhaka WASA :

o Constantly seek ways to better serve our customers
Implement the projects effectively and speedily.
o Reduce dependency from GW to SW.
o Practice a corporate culture in management & operation.
o Ensure a high level of transparency & accountability.
o Improve efficiency and reduce the operating cost.

Achievement of Dhaka WASA:

Sl Subject Area Year 2008 Batchmark Year 2018

1 NRW in General 40.38 25.00 20.00
%

2 NRW in DMA % 15.00 5.00

3 Bills Sent Out % 93.00 99.50 100.00

4 Revenue 64.50 95.00 97.50

Collection %

5 Revenue 14.58 3.00 5.46

Collection %

6 Manpower/1000 16.20 12.00 9.16

connections

7 Operating Ratio 0.90 0.65 .66

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Appendix 6 :Chittagong WASA
Engr. A.K.M. Fazlullah Managing Director,Chattogram WASA. It also established on 1963.it currently
only provides water services to the residents of Chattogram. There were no piped sewerage systems
in Chattogram.Drainage services are currently provided by the Chattogram City Corporation (CCC).
At 07 Nov 2018, a sewerage project is approved in ECNEC meeting with a cost of 3808 crore BDT.

Summary of existing facilities of Chittagong WASA:

Facility Quantity Capacity

Surface WTP 3no. 323MLD
Ground WTP 1no. 68MLD
Deep Walls 43nos. 37MLD
Pipeline 610Km 760km
Reservoirs 14 46,142ML
HL & Booster 4&3
ServiceConn. 74589 nos(July,2018)

Billing Growth of Chittagong WASA :

100%

90%

80%

70%

60%
Series 3
50% Series 2
Ammount
40%

30%

20%

10%

0%
2011-2012 2012-2013 2013-2014 2014-2015 2015-2016 2016-2017 2017-2018

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Development of Chittagong WASA :

Works 2009 2018

Roduction of Water 160MLD 350MLD

Deep wells 1nos 43nos

Water Distribution and 613km 760km
Circulation Pipeline

Service Connection 45077nos 74589nos

System loss 33% 25%

New Connection Automation Manual System. Consumers can Apply for new
connection through Online.

SMS notification There was no such system to SMS Notification send to the
notify Consumers. Consumers after preparing the
Monthly Bill and also after
making the Payment.

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Appendix 7 : Khulna WASA
P. Eng. Md. Abdullah is the Managing Director, Khulna WASA.It was established in 2008 . Khulna
WASA committed to ensure service to all customers through the supply of a sufficient amount of
potable water and proper sewerage solutions.

Vision of Khulna WASA :

To be the Pioneer agency in the water supply and sewerage sector in Bangladesh ensuring safe and
sustainable water supply. sewerage management for Khulna City according to the satisfaction of its'
consumers.

Mission of Khulna WASA :

To constantly seek ways to provide better service for our consumers. Reduce dependency from
Ground Water. Improve efficiency and reduce the operating cost as well as maintain Non Revenue
Water. Satisfactory level by ensuring the implementation of the projects effectively and timely.

Achievement of Khulna WASA :

 Covered service area – 45.60sq km.

 Present population – 1.50 Million.
 Served population – Around 0.70 Million.
 Number of Hand Tube wells- 10,000 Nos.
 Number of Production Tube wells (14”x6”) - 33Nos.
 Number of Mini Production Tube wells (6”x3”) - 52Nos.
 No. of Total House connection 21200 Nos.

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Appendix 8 : Rajshahi WASA
Sultan Abdul Hamid is the managing director of Rajshahi WASA.It stands on the river Padma.It was
established in 1996.

Vision of Rajshahi WASA

To be the best utility in the public sector of Bangladesh, Sustainable and smart Water Management
System.

Mission of Rajshahi WASA :

 Friendly customer service.
 Sustainable & Environment friendly water management system
 Smart and efficient office management.
 Implements the projects in proper time.
 Improving efficiency, applying effective technology  and reduce the operating cost.

Services of Rajshahi WASA :

 Rajshahi City Corporation has pure water supply.
 Installation of pipeline in the City Area.
 Preservation / repair of pipelines in the City Area.
 Preservation / repair of hand operated tubes and taps in the City Area.
 Construction / management and conservation of underground water treatment plant.
 Establish / operate and maintain a production tube well within the City area.

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 Current Project of Rajshahi WASA:

Sl Projects name Projects Implementing Project Objective of the

Directior agency duration Project
1 Rajshahi WASA Md.Parvez Rajshahi,WASA, July, 2018 - To make the
Surface Water Mamud Rajshahi. June, 2022 water supply
Treatment Plant. system
sustainable
through
improvement
of water
resource
management
by 100% water
supply from
surface water
sources.

2 Land Acquisition for S.M.Tuhinr Rajshahi WASA, July 2018 - To ensure

Surface Water Alam Rajshahi June 2019 customer
Treatment Plant (Deputy satisfaction
Secretary according to
water

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 Finding Result and Discussion
Ensuring Safety of water by WASA .This projects are creating significant role on social
economic value. Local people are getting benefited. Though the villagers are not getting
benefited, the people who are leaving in city areas are getting much benefit. As WASA is
developing their materials and getting more established the local people who live in the city
are getting more benefits and day by day these benefits are increasing. That day is not far
when the villagers will also be introduced with WASA.

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 Bibliography

-Books
Dhaka WASA: governance Challenges and Way forward
Written by Md. Shahnur Rahman and Md. Sahidul Islam
Date of publication: 17April 2019

-Website: www.WASA.org.Bd

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 THANK YOU

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