EXAMINATION

TYPE OF RESERVATION
1. Guaranteed Reservation(GR)
A guest guarantees to pay for the room whether he arrives or not. In turn, the
hotel assures(cam kết) the guest that a room will be held until the guest’s arrival
or until check-out time the following day, whichever occurs first.
Some of types of guaranteed reservations are:
 Credit card guarantee: when making the booking and the hotel can
therefor charge the room against the client’s credit card even if the guest is a
no-show.
 Advance deposit: a partial(một phần) or full payment deposit is requested
by the hotel must be remitted prior to the arrival date. Advance payment is
generally not required where the reservation is guaranteed credit card.
 Travel agents: large or international agents may make reservations
agreements(kí hợp đồng) with hotels to guarantee their bookings.
 Corporate: In a corporate guarantee, the corporation or bussiness agrees to
accept financial responsibility(trách nhiệm tài chính) for any no-show.
This agreement is normally based on a contract between the hotel and the
business.
2. Non-guaranteed reservations(NGR)
The hotel usually agrees to hold a room for the guest until a started cut off
time(thời điểm ấn định trước). If the guest doesn’t arrive by that time, the hotel
may release the reservation and sell the room. The cut off time is usually 6p.m and
this is frequently reffered to as the ”6p.m release”(giải phóng/hủy lúc 6h chiều).
3. Other types of reservations
Confirmed reservation
Hotel may send a letter of confirmation to people who make reservations.
The confirmation letter records: dates, rates, type of accomodation, number of
guest. Alternatively, the guest may be supplied with a booking reference
number(số xác nhận đặt phòng), which can be used to trace the reservation.
Confirmed reservation may be either GR of NGR.
Waitlisted reservation(đặt buồng theo danh sách chờ)
Hotel may operate(thực hiện) a system of “waiting list” reservation during
periods when the hotel is full. The list will change and be updated in accordance
with(khớp với) cancellation received. This system safeguards the hotel
occupancy(công suất phòng) by being in a position to replace cancelled booking
with reservations from the wait list, thereby ensuring the hotel achieves the highest
occupancy levels possible.
Onward and future reservation(đặt buồng nối tiếp và trong tương
lai)
 Onward reservation: are made when the hotel is part of a chain(chuỗi)
or a reservation network.
 Future reservation: are made for the guest’s next visit to the area.
Overbooking practices(đặt buồng quá mức đáp ứng)
Overbooking is the process(quá trình) of accepting more booking than there
are room available. The purpose of overbooking is achieve 100% occupancy and
revenue(doanh thu) and to compensate(bù đắp) for understays(trả phòng sớm),
last minute cancellations and no-show.

Range and types of room rates

Net: which means that government tax and service charge are include in the rate
“+ +”: which means that these charges will have to be added to the rate
There are various types of room rate:
 Rack rate(giá niêm yết): the room rate or tariff printed in the hotel tariff
is known as the rack rate. This is usually the highest rate commanded for a
room and is frequently displayed either in Reception or in individual rooms.
Published rack rate may vary according to season, in other words they will
be higher when demand for the room is expected to be at its highest.
 Corporate rate(giá liên kết hợp đồng): special for business clients, the
management of the hotel may regotiate these rates directly with the travel
office of the company in question. It is common practice to up-grade
corporate or business clients to a superior room at a standard room price.
 Group/Tour rate(giá nhóm/tour): special for group or tour. These are
negotiated in advance by management with the tour operator or booking
agent. Management may determine the rate according to the size of booking,
the timing. It is usual for a commission to be payable to the booking agent
on these reservation.
  Discounted rate(giảm giá): in addition to offering discounted rates to
travel agent, airline personel…, a hotel may extend special offers or
incentives to increase business.
 Seasonal rate(giá mùa): these are a seasonal package put together for the
period of the celebration to cover the room, meals and entertainment.
 Children’s rate(giá trẻ em): these are common means of encouraging
family business to hotels. Usually a discount or free stay is allowed for
children staying in their parents’ room.

Categories and Type of guestrooms

1. 4 standards
 Standard: normal room with no special features, which have a cheap room
rate.
 Superior(cao cấp): a bigger room with more amenities of features than
standard room.
 Deluxe(phòng hạng sang): this room will usually be overall bigger in size
and come with a number of special features(có nhiều khác biệt) such as
facilities for business clients(phương tiện bổ sung cho khách thương gia),
improved facilities.
 Executive/suite(phòng hạng siêu sang)
2. Type of room
Single and double are also frequently used to describe:
 The room rate
 The number of guests accommodated in the room
 The number of persons the room is capable of accomodating
 The size and type of the bed
Depending on the number of occupants(người cư ngụ), there are some popular
type room as follow:
 Single room: means single occupancy or single rate with a single
bed(symbol S) or double bed(symbol D) for only 1p. Usually a single bed is
used which measures 120cmx200cm.
 Twin room: contains two twin bed(symbol T), each accommodating 1p.
Because of their fexility twin room of ten account for 60-70% of total
available rooms.
 Double room: with a double bed accomodates 2p. The average double bed
size is 140cmx200cm.
 Triple room: the configuration(hình dạng) of a triple room might be a
double bed plus a single bed or 3 single beds. A triple is used to
accommodate 3 adults or a family of 3p.
 Quad room(phòng 2 giường đôi): this is room with 2 double bed or 4
single beds or 1 double bed and 2 twin beds. Potentially, a quad room can
sleep 4p and so they are also referred to as a family room.
 Suite: the configuration of a suited can vary greatly but a standard
suite(phòng thương gia tiêu chuẩn) usually contains a bedroom with sitting
room attached(gắn bó) suited can also be configured(định hình) to include
several other rooms, such as, an addition bedroom, a living area and often a
kitchen facility. Queen(160cmx200cm) or King(180cmx200cm)
beds(symbol Q or K) are often used in type of room