YOUR BRIGHT AGREEMENT EXPLAINED…

(2011 / a)

Please read the following information about your Bright Agreement carefully and don’t hesitate to
email us at info@thebrightco.com with any questions you may have, we are always happy to help
you!

BILLING

You will receive your bill by email on, or shortly after, the 15th of each month. After receiving your bill
you´ll be able to log into the customer area to view the bill details.  You can also download the bill
from the customer area in Excel format.

Ways to Pay
Bright recommends that you pay your bill by Direct Debit. If you are unable to pay by Direct Debit, the
other ways you can pay are:

1.  Credit/Debit Card* - login to the customer area of the Bright website and click on “make a
payment”.
2.  PayPal - please make payments to accounts@thebrightco.com
3.  At any branch of La Caixa - our account number is 2100 3406 38 2200125031.
4.  International Transfer to our Spanish bank account: 

IBAN: ES74 2100 3406 38 2200125031

SWIFT: CAIXESBBXXX
Account holder: Mobile High S.L.
Address: Calle Lincoln,1 Barcelona, 08006, Spain.
(Please note you must meet any bank charges incurred)

*An additional  4% charge applies for any credit or debit card transaction.
 
Please remember to add your phone number as a reference on all bank payments, so we know who
the payment is from.

Failure to Pay
Bills have to be paid within 5 working days of the bill email being sent to you.  If you are unable
to make a payment within 5 days your service will be restricted and a reconnection fee of 15€ will be
applied to remove the restriction.

Tracking
Unfortunately, you cannot track your spending in real-time as spending information is not available
until after the month has ended.  However, we do have a system of consumption limits that helps you
to control your spending.

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CHARGES

National Calls
Bright’s tariffs for National Calls, i.e. calls within Spain, are:

National Tariff (within Spain) Cost

Mobile Call 0,13€

Bright-to-Bright Call* FREE

Fixed Call 0,06€

Connection Fee 0,15€

SMS 0,13€

Voicemail** FREE

IVA 18%

Prices shown exclude IVA.

*First 15 minutes free, then 13c per minute for each consecutive minute.   15c connection fee applies
to each call.
**No connection fee is charged when accessing voicemail.

Data
Bright offers data packages for customers with iPhones, Blackberry´s or other smartphones.  

Just contact us at info@thebrightco.com if you want to start using a data package. Please note that if
you use a data service on the Bright network without previously selecting a data package, you will be
charged the basic tariff of 1€ per MB.

€/ month 
Data Package Inclusive Data*
(excl IVA)
Blackberry 500 15 500MB + Unlimited Email

Mobile 500 15 500MB + Unlimited Email

Mobile Premium 20 1 GB

The Blackberry 500 package is for use with Blackberry´s only. The Mobile 500 and Mobile Premium
packages are for use with iPhones and all other smartphones.

*Does not include data transferred when abroad (roaming).  All plans have a minimum session size
of 0.21 KB.  Data traffic above the Inclusive Data allowance will be reduced to 128Kbps.

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Additional Charges

Charge Cost
Activation of service 15€

Replacement of lost/stolen SIM card (not incl. shipping) 15€

Failure to return SIM card at termination of contract 15€

Late payment 5€

Payment bounce 5€

Reactivation of service (following suspension of service) 15€

Billing Period
Bright charges by the second, from the first second of the call.

Connection Fee
The connection charge is a flat rate charge that is applied to each call in addition to the per minute
tariff; all mobile phone operators in Spain charge a connection charge.  However, unlike other
operators, Bright´s connection charge for both national and international calls is only 0.15€ per call.

Premium Numbers
Premium rate numbers in Spain start with 901, 903, 903 etc. The cost of the call is set by the owner of
the number and can be as high are 1€ per minute.

Voicemail
As long as you are within Spain there is no cost to receive calls or to call your voicemail.  However, if
you are roaming both receiving calls and calling your voicemail is chargeable. Roaming prices are
also applied to SMSs, which means you will be charged the local Spanish price, plus a price for
the use of the other country's lines.  The price varies depending on the country you are visiting, for the
latest prices please see the Orange roaming website.

CONSUMPTION LIMITS
The consumption limit is the maximum amount of money you want to spend with Bright each
month.  The consumption limit helps you control your spending.  You set your own consumption limit
when you sign-up by leaving a deposit of the same amount. 

Your consumption limit has two parts:

1) Consumption limit for National Calls (70% of your deposit).

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2) Consumption limit for International Calls (30% of your deposit).

For example, you leave a deposit of 100€ with Bright,

therefore your consumption limit for national calls is 100€ x 70% = 70€,
and your consumption limit for international calls is 100€ x 30% = 30€.

In other words, your spending on national calls is limited to 70€ per month, and your spending on
international calls is limited to 30€ per month.

To continue calling after reaching your limit you can do the following:

1) Make a payment to your account

2) Raise your consumption limit by leaving a larger deposit

3) Email bright at info@thebrightco.com to request a change in the proportion between the

national consumption limit and the international consumption limit. In order words, if you
wanted to make more international calls, you may request that Bright changes the
consumption limit proportion from 70% (national) and 30% (international) to, for example,
50% (national) and 50% (international).

We´ll send you a text message when you have used approximately 80% of your National
Consumption Limit, and another when you´ve used approximately 100% of your National
Consumption Limit.

DEPOSIT
All customers who sign-up with Bright leave a fully refundable Contract Deposit of between 50€ to
200€.  This deposit corresponds to your consumption limit for national calls and international calls.
We use this system to help our customers control their spending.

All deposits are fully refundable once all outstanding bills are paid. Many of our customers ask to use
their deposit to clear their final bill and then we refund the remainder.

The Roaming Deposit is an additional deposit that is required when customers want to use roaming
from their phone.  This additional deposit is required because SMSs and calls made while roaming
can be significantly more expensive than when made when within Spain.  Roaming is not activated as
standard, so please contact us if you want to use roaming on your phone.

FREE MINUTES
You have 1000 free minutes every month to use to call your friends, family and colleagues who are
also on the Bright network. Each free call is limited to 15 minutes, after which you´ll be charged at the
national rate which is 13c per minute. A connection fee of 15c applies to each call.

LEAVING

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You can end your contract by returning your SIM card to us. You can post it to us, or if you live near
our office you can drop it off. If you are unable to return the SIM card we will charge €15 for a
replacement, which we will deduct from your deposit.

We will refund your deposit, less any deductions that may be applicable, as soon as we have the last
phone bill for your account, which is shortly after the 15th of the following month.

If you paid by credit or debit card we will refund the deposit directly to your card.  If you paid in cash
we will refund the deposit to your Spanish or international bank account.  However, Bright is unable to
cover any banking fees incurred in sending money internationally, these charges (usually around 3€)
will be deducted from your deposit.

There are no early cancellation fees.

LOST PHONE
If your phone is lost or stolen, you will need to block your line ASAP.  There are three ways to do this:

1.  Call Bright on +34 932 386 727

2.  Online in the Customer Area*
3.  Call Orange on +34 656 001 471**

*Please be aware that this method may take up to 24hrs to become effective.
**Your phone is registered at Orange under Bright´s company name - Mobile High S.L., CIF:
B63232433

Please attempt to block your line ASAP after the loss or theft, as all calls made until the block is made
will be your responsibility.

We will charge 15€ to issue you a new SIM card and activate it with your old number. Delivery of the
SIM card will be in addition to this charge.

LOW-COST INTERNATIONAL CALLS

To benefit from Bright´s low-cost international calls, simply dial the full international number starting
with 00. For example, to call the UK, dial 0044 8457 48 49 50

Please do not use the “+” sign in replacement of 00, otherwise your call will not correctly connect to
Bright´s low-cost international lines.

You can view the tariffs for international calls on the Bright website www.thebrightco.com

ROAMING
"Roaming" is the ability to make and receive calls, SMS and data outside of Spain (or whichever
country you signed your mobile contract in).

Because roaming costs can be expensive (the costs are set by the mobile operators in the foreign
country), Bright does not automatically activate roaming as a standard service. However, if you are

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going outside of Spain and want to use roaming just Contact Us at info@thebrightco.com and we will
be happy to activate it for you. Please be aware that we will need an extra deposit from you before
activation.

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SERVICES
The standard services on your phone are:
- National calls
- Text messages (national and international)
- Low-cost international calls

Please contact us if you wish to have any of the following other services activated:
- Data
- Roaming

Some services, i.e. Roaming, may require an extra security deposit.

VOICEMAIL
The basic voicemail functions are:

1.  To activate your answering machine, simply call 242 - Press 2

2.  To de-activate your answering machine, simply call 242 - Press 3
3.  To change the language of your answering machine, simply call 242 - Press 4 - Press 1 - Press 8 -
Press 1 (for Spanish) OR press 2 (for Catalan) OR press 3 (for Basque) OR press 4 (for Galician) OR
press 5 (for English). Then press #.

To listen to your voicemail while abroad, you just need to know your access code before leaving the
country.  You can set your access code while still in Spain by calling your voicemail on 242 and
following the prompted menu.  Then, to access your voicemail from abroad call +34 656 242 242 from
any phone, and then enter your mobile phone number and access code.

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