ASDA Mobile Bundle (4G) Recurring

ASDA Stores Limited

ASDA House, South Bank, Great Wilson Street, Leeds LS11 5AD (address complaints to ASDA Mobile Complaint
Review Service, ASDA House Executive Complaints Team)
Email: asda.mobile@help.vodafone.co.uk, Tel. no.: 0808 006 2732 (or 2732 from an ASDA Mobile phone)
Contract Summary

• This contract summary provides the main elements of this service offer as required by EU Law1.
• It helps to make a comparison between service offers.
• Complete information about the service is provided in other documents.

Service details
This Contract Summary was published on 28/03/2023.
Services SIM Card (for new customers only), calls to UK mobiles & landlines via 2G, 3G and 4G (dependent on
signal and location), wifi-calling, unlimited text messaging (pre-set daily limit of 200 texts per day),
multimedia messaging services (up to 300 kb per message). For more detail, see
https://mobile.asda.com/bundles/talk-and-text, https://mobile.asda.com/4g. There is no inclusive
data for this bundle.

If you need to send more than 200 messages in one day then please call 2732 from your mobile and
one of the team can look into this for you.

For further information about accessing international networks while abroad, see
https://mobile.asda.com/roaming-calling-abroad#roaming and our terms & conditions.

Speed of Your estimated maximum download speed is up to 150Mbps and your estimated maximum upload
the speed is up to 150Mbps. If you are unhappy with the service provided, please follow our complaints
internet procedure described in the Contract Information. Once completed, you can ask the Communications
service and & Internet Services Adjudication Scheme (CISAS) to independently investigate your complaint.
remedies

Price Your Bundle costs £4.00 inc. VAT for 0GB of data and unlimited minutes and texts.
For new customers, non-loaded SIM cards can be purchased online for free or in-store for 50p.
In the event you exceed your stated bundle allowance, the following usage charges (inc. VAT) will
apply as at the date you are provided with this Contract Summary: 15p/min for calls to UK mobiles &
landlines, 10p for texts per 160 characters, 10p/Mb of Data, 25p per MMS, 75p/min for calls to
personal 070 numbers, 15p/min for calls to non-mobile 07 numbers.
Charges differ for use outside the UK. You may 'roam like home' within selected European
destinations (up to a maximum of 5GB data use (or your bundle data cap if lower)). Please see
https://mobile.asda.com/roaming-calling-abroad for further information.
Charges are subject to change from time to time and will be published on www.asdamobile.com.

Duration, Your Bundle lasts for 1 calendar month, after which further Bundles will be automatically purchased
renewal commencing on the same date of each month.
and
You can cancel or change your pre-selected bundle by logging into your online account at
termination
https://mobile.asda.com/my-account, or by calling the ASDA Mobile helpline on 2732 from your
Mobile or 2732 from another phone.

1 Article 102(3) of Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European
Electronic Communications Code (OJ L 321, 17.12.2018, p. 36).
Features To obtain any information in another format (e.g. paper, email, audio, large print, braille), call +44
for end- (0)808 006 2732 from any mobile, or 2732 for ASDA Mobile customers, or email
users with Asda.mobile@help.vodafone.co.uk.
disabilities If you are unable to read or hold a phone because of sight loss or other disability then we have
directory enquiry services available by calling 195 for free from your handset. To use these services,
you must first register by calling 0800 587 0195. Users of British Sign Language can also access
emergency video relay services via the 999 BSL app or website.

Other The above information is based on our standard terms & conditions, which contain further detail and
relevant additional terms related to your contract and are available at
information https://mobile.asda.com/support/terms-and-conditions.

Usage is subject always to our network provider's acceptable use policy available at:
https://www.vodafone.co.uk/terms-and-conditions/consumer/mobile/pay-as-you-go/acceptable-
use-policy.