MODULE CONTENT

Qualification : FOOD & BEVERAGE SERVICES NCII

Unit of Competency : PROVIDE FOOD AND BEVERAGE SERVICES TO

GUESTS

Module Title : Providing Food And Beverage Services To Guests

MODULE DESCRIPTOR:
This unit deals with the knowledge and skills required in the provision of food and
beverage service to guests in various types of dining venues and diverse styles of
service. This unit focuses on the procedures in the delivery of food and beverages to
the guest as well as on the knowledge and skills that underpins the efficient work
performance in assisting the dining guest during and after the meal service.

NOMINAL DURATION: 80 Hours

LEARNING OUTCOMES:
At the end of this module you MUST be able to:

LO1 Serve food orders

LO2 Assist the diners
LO3 Perform banquet or catering food service
LO4 Serve Beverage Orders
LO5 Process payments and receipts
LO6 Conclude food service and close down dining area
Lo7 Manage intoxicated persons