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seen as the additional tax, hence they hesitate to prefer digital mode of transaction.
Further initiatives required to improve digital payments ecosystem
• Standardisation of devices and browsers: It is needed to make payments uniform across all kinds of browsers,
devices, and gateways and engage the confidence of users in digital payment systems.
• Awareness and education: Many consumers are still wary about using digital payments and technology; hence
companies need to educate their customers on the security advantages of digital payments in more traditional
manner.
• Internet and mobile phone accessibility: Currently, internet and mobile phones accessibility at rural and
remote areas is poor, hence government and stakeholders involved needs to take initiatives in improving
internet penetration.
• Incentives and rewards: More consumers will switch to digital payments if they receive higher rewards and
redeeming rewards with simplicity and faster.