Professional Documents
Culture Documents
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INTRODUCTION
RECURITMENT PROCESS
DEFINITION
Recruitment is the process seeking out and attempting to attract individuals in external
labor markets, who are capable of and interested in filling available job
as a link between human resource planning on the one hand and selection on the
other.
activities and actions to identify the possible sources from where they can be met,
communicating the information about the jobs, term and conditions, and prospectus
they offer, and enthusiast people who meet the requirement to respond to the initiation
AIM
The aim of recruitment is the information obtained from job description and job
specification along with precise staffing standards from the basis for determinig
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Recruitment Needs Are Of Three Types:
needs.
requirements.
Features of Recruitment:
2 A linking activity as it brings together those with the jobs(employer) and those
sources before going outside to attract the candidates. The two categories of
Merits.
1. Increase in Morale
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increases the morale of the employee. Every body in the organization know that they
can be promoted to a higher post, their morale will be boosted and their work
2. Better Selection
The people working in the enterprise are known by the management and for selection
higher post does not carry any risk as the employees are known.
3. Economical Internal
the source of recruitment and no time is wasted in the long process of selection. More
over, these employees do not need extensive training because they already know
When the employees know that they can be promoted to higher posts, they do not
leave the enterprise. As a result of this policy labour turnover is reduced and the status
When the internal source of recruitment is used the employees remains satisfied
Demerits
The internal source of recruitment of employees suffer from the following demerits:
The defect of the internal source of recruitment is that the young people fully
from the entry in enterprise. As a result, the old people run the enterprise with the old
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2.Limited choice.
The internal recruitment of the employees reduces the area of choice. The reduction in
the area of choice means less number of applicants. The choice is to be made out of
3.Encourages Favoritism.
Internal source encourages favoritism in this system, the superiors usually select their
favorites. Sometimes even a less capable person is selected which harms the
enterprise. In this system , generally the personal impression of the managers about
and Advertisement
Merits.
Recruitment through external source brings in new persons with modern ideas which
2.Wide choice.
The use of external source of recruitment increases the number of candidates and
widen the choice. The managers judge the capabilities of the applicants and select the
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3.Less Chances of Favouritism.
All the candidates, under this system of recruitment, are new for the managers and
Demerits.
In spite of many merits, the system of recruitment from external sources is not free
present employees come to an end. Since there is no hope of any promotion the
morale of the employee decreases and they do not perform their work with dedication.
external recruitment. If the wrong selection will upset the working condition of the
organization.
3.Costly Source.
4.Increase in Labour-turnover.
When the employees know that they cannot be appointed on high posts in the
enterprise, they leave the organization at the first available opportunity, and as a result
an increase in the labour-turnover which lowers the prestige or the reputation of the
enterprise.
Making use of the external source of recruitment affects the present employees and
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LEGAL & POLITICAL CONSIDERATIONS
The constitution provides for the following as the fundamental rights of a citizen:
“ Article 16 (1): No citizen shall, on ground of religion, race, caste, sex, descent, place
“ Article 16 (3): Nothing in this article shall prevent parliament from making any law
(under the govt. of or any local or other authority within a state or union territory),
any requirement as to residence within that State or Union Territory prior to such
employment or appointment.
The constituent ensures, in the directive principles of state policy, certain safeguards
for scheduled castes, scheduled tribes & other weaker sections. Except in cases which
and at the time by which the persons should be available appointment etc.
employees.
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• Communicating the information about the organization, the job and the terms
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OBJECTIVE OF THE STUDY
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OBJECTIVES OF THE STUDY
• To attract people with multidimensional skills and experiences that suit the
company.
• To search or head hunt/head pouch people whose skills fit the company’s
Values.
• To search for talent globally and not just within the company.
• To anticipate & find people for positions that do not exist yet.
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SCOPE & IMPORTANCE
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SCOPE AND IMPORTANCE
SCOPE
employees.
5. It extends to the whole Organization. It covers corporate office, sites and works
IMPORTANCE
on achieving a surely where all citizens (employees) can lead a richer and
elimination of wastes, lower costs and higher wages, so the industry needs a
stable and energetic labours force that can boast of production by increased
is essential. By which industry strikes right number of persons and right kind
of persons at the right time and at right places through and the planning
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COMPANY PROFILE
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COMPANY PROFILE
C.L. GUPTA
We are 118-year-old company, in Moradabad, a city 150 kms. From Delhi. Thus have
a great experience in this field. We have our own infra-structure of 1,200,000 sq.ft
areas with large number of veteran, professionals, technical staff & more than 2000
skilled labors, the company combined with design, matrxing, machinery process & as
semblance in one continuous line. Our company follows the principle of honoring
areas of product development. The company offering for various products all sorts of
Handicrafts items. Our items are with the latest trends of International Market and
well appreciated.
C.L.GUPTA is fully prepared to cover the continuing from Brass, E.P.N.S, Wrought
Iron, Copper, Aluminum, S.Steel, Wooden & Bone Handicrafts, specialize in Home
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VISION: - A World Class innovative , competitive and Profitable Export providing
products system and service 12s in the field of brass art ware, glass art ware, wooden
wooden iron etc. Utilizes companies capabilities and resources expand business into
VALUES:-
e) Team playing.
f) Zeal to excel.
COMPANY DETAILS
info@clgupta.com
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We are 118-year-old company, in Moradabad, a city 150 kms. From Delhi.
Infrastructure
Pottery Barn, Ikea, Target Stores, Crate & Barrel, Restoration Hardware, Cost Plus
World Market, Marks & Spencer, Becara Historical Collections, Schubert Varia, Pete
Pottery Barn, Ikea, Target Stores, Crate & Barrel, Restoration Hardware, Cost Plus
World Market, Marks & Spencer, Becara Historical Collections, Schubert Varia, Pete
Quality Objective:
Quality Policy & Objectives- Definition: The quality policy and objectives of the
company have been defined by the management in conformity with the corporate
objective and changing customer need & expectation. The company personnel shall
be made aware of the implication of quality policy through training to ensure that is
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MANUFACTURING PROCESS
WOODEN ARTWARES
Timber is purchased in the shape of longs. The logs are cut into logs of desire
sizes in the lowing section. These pieces are ponperty treated in a poncess
treatment process. The treated timber is sent to machine shop for suitable
sizes / machined pieces. Thereafter such pieces are taken in the fabrication
section for conversion into required designs. There fabricated pieces are sent to
the finishing department for final finish. There after these final finished pieces
are checked as per specifications and sent to are checked as per specifications
and sent to packing department where there are packed for dispatches.
Monthly company use about 10,000 18000 curt of wood for monthly sale to
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WOOD DIVISION
FLOW CHART (For Wooden Art wares)
LOG YARD
SAWING
TREATMENT PROCESS
SEASONINNG
MACHINING
FABRICATION
FINISHING
PACKING
DISPATCH
Monthly wood unit capacity – 12000 Cu. Ft. Approx.
And
Monthly Sale 150-175 Lacks
Figure-4.1
IRON ARTWARES
Square and round rods of different sizes purchased from the market. There are
cut into proper sizes and after conversion into the different designs they are
sent for phosphate for phosphating HCL, caustic soda, Phosphating chemicals
can calcite powders are mainly used. After Phosphating these pieces are sent
to the electroplating powder coating department for finishing. The raw materials
used are Nickel Chloride, Nickel Sulphate, Nickel salt, --- , Boric Acid &
Epoxy powders. As per requirements. These finished items are suitably packed for
export. The august Sale of such show pieces is 135 – 150 lacks per months.
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IRON DIVISION
IRON – PACKING
Figure-4.2
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GLASS & CRYSTAL ARTWARES
Glass tank furnace is a conventional melting furnace for glass articles like
tableware’s of different shapes & designs, bottles, tumblers etc. This is and
Eng - Fired regenerative furnace with four working – ways ( with a distributor in
between) of which three are currently under operation. The meter is fired for
melting and refining purpose whereas the distributors is for conditioning and
refining purpose. The working ways and the distributors are fired by Propane
The major ingredients like Quartz, Soda Ash, and Calcite etc. and the minor
appropriate proportion in a Pan – Type mixture. The mix and the broken glass
process rejection are put into the trolleys. These trolleys are lifted to the
Furnace Topper by a hoist and thus charged periodically with the help of a
vibrator and a mechanical pusher into the furnace through the dog house ( i.e.
entry point ) to maintain a constant molten glass level inside the furnace.
The melting at about 1450 – 1500 C is very complex set of reactions. As the
of liquid phases where all major constituents are transferred into complex
Mouth blowers collect the glass from the working bay by a pipe and then
blow in the mould to attain full size & shape of the article. While blowing
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with pipe precautions are taken that the surface is uniform and polished.
Moulds have a coating or red lead & carbon to avoid metal contact. Some
items are pressed machine. The blown and pressed items are quickly transferred
to a chamber called Annealign. Lehr for removing the stresses and strains
developed in these articles during the process. This is called Annealing and the
The articles are inspected for physicals defects and then transferred to wire
cutting where the extra glass is cut off with the help of electrically heated
filaments. The edges are grounded in a grinding wheel itched if required before
For colored glasses the raw materials and cullets are mixed in tray are charged
into the open pot and heated at a temperature of around 1400 C by Propane
Gas. The melting of this mixture takes about sixteen hours and then it is
cooled to the working temperature which takes another two hours. The blowing
process starts which is similar to that of tank furnace products. Rest of the
Average quantity per month as per annexure attached Average sale per month
BRASS ARTWARES
Brass scrap, copper & link purchased from the fact are the major raw
materials. There are melted in crucibles and converted in the form of Ingots.
There Ingots are further melted in the small crucibles and pocered in the
moulds by the process of sand coating. These caste products are cleaned and
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machined with various tools and machines and are smoothened. There are
converted into proper shapes and site and welding is done if required. There
There pieces are painted / electroplated as per the requirement and sent to the
packing department where after proper checking and cleaning these are suitably
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PRODUCT PROFILE
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PRODUCT PROFILE
C.L. GUPTA is the manufacturer and exporter of Brass, Glass, Wood and wax items.
C.L.GUPTA is the largest export industry in Moradabad city. It has the largest
turnover among all the export industries in Moradabad city. C.L.GUPTA manufacture
& export almost items of everything. It manufactures different types of candle stand,
C.L.GUPTA also deals in Glass. It has a separate section of Glass. It manufactures &
export different kinds of Glass items. It also has a separate section named Mosaic
Glass section. In this section different items of Glass are manufactured. Mosaic is
called the small pieces of glass; these small pieces are fixed on different Glass items
Company has a very wide range of the products that are manufacturing in the
company. Although the range of the products of the company is not fix and it
manufactures the products according to the choice and the order of the customer.
Some of the products of the company are- Hurricane, Votive, Shefali Glass, Vorka
The products of the company are not fixed. They remain changing. The products of
the company depend upon the choice of the buyers. Company can’t manufacture
products on its own. The company can only got make the samples and show it to the
buyer. If the buyer likes the sample then he will give the order to the company to
manufacture the relevant product. So we can see that the products of the company are
not fix, company manufactures the products as per the customer’s order or choice.
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A Glimpse of our Product Range
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Items: Mostly combinations of Glass with Iron, Brass, Bronze or Silver plated
bases for Bowls, Bath Accessories, Candle holders, Lanterns, Pillar holders,
4. Iron: In house facility to manufacture Wrought & Cast Iron items with in -
house tank Phosphate (rust treatment), Spray Painting, Powder Coating and
Items: Indoor Accent furniture (CKD), Garden Furniture, Bases for Glass Vases &
Items: Colonial Dutch furniture, Neo - Classical furniture & Desk sets, Candle
holders, Pillar holders, Lanterns, Photo - frames, Finials for Windows drapery
1956.
and bell metal, wood carvings, artistic walking sticks, articles of horn,
paintings, papier mache items and other handicrafts goods of every type
and description.
resin.
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3. All kinds of furniture and furniture items made from wood, brass, steel
flat laminated and safety glass, toughened glass, fibre glass, welding
glass, silver glass, colored glass, float flat glass, lead mirror, gold
mirror, decorative glass, ice – flowered glass, glass doors and fittings.
5. Sports cups, medals and sports goods of every type and description.
The turnover of the Company had been around 120 crores per year exporting
mostly all parts of the world. The production activities are carried out using
most modern equipments in all the divisions i.e. Glass, Brass, Wood and Iron.
buyers with special cognigence on Pollution Control System and Labour Laws
etc. The jobs are carried out by a professionally qualified team of Engineers,
The objectives of the company would not have been possible with out the
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SWOT ANALYSIS
The HRM Function has to prepare the Recruitment SWOT Analysis to know the
position of the internal and external recruitment process in comparison with the
The Recruitment SWOT Analysis should be prepared just by the HRM Function
with the potential validation from the line management as the line management tends
to over or underestimate the real position of the organization on the job market.
The areas covered in the Recruitment SWOT Analysis should cover the following
areas:
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• External market position – the supply of the potential hires, universities in the
about the organization (brand name, generally known as a good employer and
• Agencies - the recruitment agencies operating in the area and their potential,
the Recruitment SWOT Analysis should also cover the agencies cooperating
• Employees in the HRM Function and their seniority - every important aspect
for the Recruitment SWOT Analysis as the mature HR Employees can handle
the recruitment process better and they can react quicker to the changed
conditions
• Budget available - money can help a lot, but the HRM Function has to make
• Corporate Culture - the corporate culture can support many job candidates to
apply for the position with the organization as it can fit their personal
The list of areas for coverage in the Recruitment SWOT Analysis is not a definite one,
the concrete situation in the organization can easily generate other topics, which has
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The role of the Recruitment SWOT Analysis is not to confirm the position of the
organization on the job market, the SWOT Analysis is a tool for finding creative
The recruitment SWOT Analysis can help the HRM Function to identify gaps and
opportunities in the recruitment and staffing process to improve the process and to
Strengths
1. Good Reputation – C.L. GUPTA Company has been in the business for many
years. The company has built a good reputation for building sports car. The company
2. Strong Brand – C.L. GUPTA Company has a brand name that is famous all over
the world.
Weaknesses
1. High Price and Poor Reliability – The company’s reputation is declining because of
2. Insecure Workforce – The employees are uncertain about future job prospects.
Career planning programs are inadequate as well as mentoring and coaching. The
the relationship between the managers and employees is weak. In addition, different
projects and programs that aimed to improve the company’s performance failed.
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4. Poor Communication – The employees are complaining about the ineffective
communication systems.
Opportunities
1. Growing Products – the revamped version of ARC-03, the ARC-04 and ARC-06
2. Acquisition by GAL – ARC has been acquired by Grace Autos Limited, one of the
world’s largest automotive group that is known for quality luxury cars.
Threats
1. Aging Product – one of the sports cars, the ARC-03 is reaching the peak of its
2. Low Quality Commitment – aside form the ISO 9001:2000, there are no other
quality systems in the company. Most of the employees and managers see quality
LITERATURE REVIEW
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LITERATURE REVIEW
interaction between the people in an organization (cited in Prasad and Thorn 1999). It
defines the power relationships and the flow of communications. The company has a
centralization of decision-making. The top management has total control over the
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company and the employees have little discretion and flexibility. The employees have
limited understanding of the business process and they are dependent on the top
and control is vertical, meaning the employees are dependent on their superiors.
commonly throughout the organization (Bate 1984). These beliefs are embedded in
the minds of the members of the organization. These beliefs are also shared
(Hofstede, 1980).
Leadership
Evaluation
organization, both the team leaders and the team members are finding it hard to adjust
to team-based work. The relationships between members are weak and both managers
and employees display low commitment. We can say that the leadership style is
ineffective and inefficient. Employees complain about the lack of involvement and
participation.
among employees, the leader must be charismatic; he must be a role model. The
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leader must earn the admiration, respect and trust of the followers. The leader must do
the right thing, demonstrate high standards of ethical and moral conduct (Bass 1998).
giving them challenging yet rewarding and meaningful work. Inspired and motivated
Leaders must act as mentors and coaches. They must pay attention to the
followers’ development and growth needs. Leaders must support their followers. They
mission. Each member in a team has a specific role or function (Salas et al 1992).
Evaluation
employees and managers is weak. Efforts to improve the organization have failed
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because the employees are not committed. The operations and personnel department
promotes team working but there are departments that are not committed. The senior
structure. Team relationships according to Fairholm (1994) help groups identify and
create a positive culture that is identified by high trust levels, broad communications
and enhanced opportunities (p. 155). The hierarchical structure and nature of the
are centralized and the power rests almost entirely at the top, problems in motivation
and commitment arise. The hierarchical structure of the organization has encouraged a
order to build effective teams and facilitate teamwork, a leader must first understand
1. Forming – during the forming stage, the members are introduced to each other. on
this stage of development ground rules are established. During the forming stage,
members are usually uncertain on how to act and how being a member of the team
will benefit them. The forming stage will be completed once the members accept their
team membership.
2. Storming
During the storming stage, conflicts arise in the team. Members are usually
hostile toward each other. The control of the team leader is also resisted. The storming
stage is complete once the issues and conflicts have been resolved and the leader’s
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3. Norming
During this stage, cohesion is strong in the team. Members develop string
relationships and shared feelings. The storming stage is complete when the members
4. Performing
When the team reach this stage of development, the issues and problems have
been resolved. The team is now ready to work. The team is able to perform the tasks
at hand effectively because the members have good relations and the control of the
leader is accepted.
5. Adjourning
The team may adjourn abruptly or gradually once its goals are already met
(Sims 2002a).
people take pleasure in working in teams, other on the other hand prefer to work
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individually. It is also important that team members are selected based on their skills.
4. Train Members
Effective teams have members that possess the necessary skills needed for
5. Clarify Goals
In order to function effectively, teams must develop their own success metrics.
7. Encourage Participation
The more team members participate in the decision-making process, the more
likely they are to feel committed to those decisions. Every team member must be
Team members must communicate and cooperate with each other so they can
Employee Empowerment
company must provide means for employees to participate not only in production but
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popular in organizations today. Employee empowerment means giving employees the
ability, means, and information needed in order for them to have greater autonomy
over their jobs. Empowerment also builds the employees’ confidence to perform new
employees feel effective and efficient. Through empowerment both the goals of the
individual employees and the organization as a whole are achieved (Sims 2002).
Evaluation
empowerment and participation are low. Employees have little opportunity to decide
about the nature of their work and how to accomplish their tasks. The employees are
not empowered because they are restricted to realize their full potential. Employees
have little authority. The opportunity for employees to develop and acquire new skills
Because of low motivation and because the company fails to motivate its
commitment, absenteeism and high turnover. The absence of programs and schemes
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that motivate employees has caused different problems. There is a high turnover rate
employees improve their performance. They work harder, longer and more efficiently.
employees first.
Motivating Employees
Below are different programs and schemes that the company can use to
motivate employees. It ranges from simple award and recognition schemes to job
redesign.
1. Spot Awards
performance. Spot awards are good motivators. When the rewards are dependent on
excellent performance and are given immediately, they are consistent with the
expectancy approach and provide the recognition that humans want to achieve (Sims
2002a).
2. Recognition
Feeling appreciated is what most people like. Being recognized for a job well
counterbalance the employees’ inputs and efforts. Recognition also underscores the
people have to achieve and be recognized for their achievement. LeBoeuf (1991) gave
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eleven types of employee behavior that must be recognized by organizations and
organization must:
increase. Employees must also believe that the task is achievable. The employees
must view the standard as attainable. The organization and the management must
provide the necessary tools, equipment, and training to enable the employees to meet
the standards. The plan must also be understandable and the easily quantifiable by the
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employees. It should be easy for employees to calculate the rewards they will receive
for various levels of effort. The organization must set standards that will aid in the
employees. They should be high but reasonable; that is, there should be about a 50–50
chance of success. The organization must set specific goals. Guarantee the program.
The rewards offered for a particular level of work should be viewed as a contract
between the organization and the employees. Once the plan is operational, great
caution should be used before decreasing the size of the incentive in any way. The
base rate must also be guaranteed. It is often advisable to give employees a safety net
by providing them with a base pay. They will know that no matter what happens,
2. Merit Pay
Most employees, when they do a good job, expect to be rewarded with at least
a merit raised at the end of the year. A merit raise is a salary increase – usually
the prospect for a merit raise may focus the employee’s attention on the link between
performance and rewards, which is in line with the expectancy approach to motivation
(Sims 2002a).
3. Job Redesign
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Managers have long been concerned about the monotonous and boring
workers’ job. Job design refers to the number and nature of activities in a job; the
basic issue in job design is whether jobs should be more specialized or, at the other
extreme, more “enriched” and no routine. Job enrichment means building motivators
like opportunities for achievement into the job by making it more interesting and
allowing them to do much of the planning and inspection normally done by their
4. Performance Management
quality feedback. Performance management serves as the basis for coaching and
Management of Change
management. Managing change is not a simple task. The management needs to make
sure, above anything, that the employees understand the reasons for change. The
employees must realize the importance of change and how they can contribute to the
success of organizational change. Below are some strategies that can help the
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Successful change in the new economy will result from a climate that
2. Improve Communication
employees need to understand the whole change process and the reason behind such a
strategic move. The organization must make sure that the right kind and amount of
Today more than ever, employees are more active in issues that affect the
organization and they seek to be more involved in decisions that affect their job and
well-being. Employees are now more assertive. They are confident that they know the
critical operational problems, and they want to share their insights (Sims 2002a).
The fierce competition between firms to attract qualified job applicants and the
Moreover, the problems and issues as well as the management inadequacy in the
organization have led to increase employee turnover. In order to cope with skills
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shortage and to attract qualified applicants more effectively, the organization needs to
Recruitment
The organization must develop new recruitment methods that will support its
goals and objectives. The organization’s policy must also reflect the organization’s
desire to employ female workers. The recruitment method of the organization needs
to be restructured.
Selection
also be restructured. The organization needs to design new selection methods that
adhere to its new business objectives and goals. The selection method must also be
Training and development aims to make employees learn more effective behaviors.
person must want to learn. In the context of training and development, motivation
focused on the training and development activities, and reinforces what is learned.
Reinforcement is also important. The learning that occurs during training and
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development must be reinforced in the organization. Employees learn best with
undergoing the training and development must recognize that behavior and its
associated information as being important and relevant to the job situation (Sims
2002b).
learning at all levels, functions and divisions throughout the firm. The organization
Career Development
One of the problems of Arden Racing Company is the lack of effective Career
Planning and Development Programs. Because employees are not properly trained
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and because they do not possess the necessary knowledge, skills and abilities to
perform their jobs, the organizational performance is affected. The employees also
feel uncertain about the career opportunities that are available for them in the
development involves both the organization and the employee. The employee is the
one that is responsible for career planning while the organization handles career
Mentoring
lesser rank. In mentoring, the mentor and the person being mentored builds a
threatening. The mentor provides advice related the protégé’s job, career aspirations
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employee might encounter, builds confidence in the protégé and encourages him or
Coaching
development. It aids in the application of the skills and knowledge that the employees
gain on or off the job. Because coaching uses everyday incidents as the occasion for
learning, the new skill or knowledge can be applied immediately, observed and
checked by the manager and correct feedback given. In order for coaching to be
Work-Life Balance
there are different concerns that must be considered. One of the issues that must be
promoted to a more time consuming job because they value their home life.
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Introducing a flexible work plan can be beneficial to both the organization and the
rewarding for female employees and in order to make them more productive, the
are:
Job Sharing
Job sharing enables two employees to share a full-time position. The salary
and benefits become prorated. The two employees participating in job sharing are
called ‘partners’. In job sharing, the partners share the tasks and responsibilities. Job
sharing is principally intended for women with young children (Avery and Zabel
2001).
The employees can be given job-sharing options. This option must be intended
toward those employees who are having a hard time balancing their work and family
lives. Job sharing enables sharers to balance work and home responsibilities. Both
partners can also learn from each other through job sharing.
Flexi-Time
starting and quitting times within limits established by management. There are
generally core hours when all employees must be present. Although starting and
quitting times vary, employee are required to work a standard number of hours within
a given time period (Avery and Zabel 2001). There are several variations on the use of
flextime such as fixed starting and quitting times that vary daily, variations in the
length of day with required core hours, and variations in the length of day without
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mandatory core hours. Some flextime programs allow workers to bank hours for the
Quality Management
Six Sigma
The parent company is devoted to Six Sigma. Six Sigma is a set of powerful
tools for improving processes and products. It is also an approach for improving both
the process and people-related aspects of business performance. Six Sigma is used to
Define – The first step in Six Sigma tactics is Define. In the define step, the project
team is formed, a character is created, customers, their needs and requirements are
determined and verified, and a high-level map of the current process is created (Eckes
2003).
Measure – In the Measure step, the current sigma performance is calculated (Eckes
2003).
Analysis – During the Analysis step, the team analyzes data and the process itself,
finally leading to determining the root causes of the poor sigma performance of the
Improve – In the Improve step, the team generates and selects a set of solutions to
Control – In the Control step, a set of tools and techniques are applied to the newly
improved process so that the improved sigma performance holds up over time (Eckes
2003).
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RECURITMENT AND SELECTION
PROCEDURE OF C.L. GUPTA
Interview Schedule
Step-3
Application Form for
Employment
Interview Assesment
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Form
Step-4
Step-5
The C.L. GUPTA has the following way which it follows for
PURPOSE
SCOPE
The scope of the company is to find the individuals seeking employment in the
company.
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RESPONSIBILITY
Systems/Operation Director-TPB-India.
AUTHORITY
PROCEDURE STEPS
• As and when the need arises , the Manpower Requirement Form is dually
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• Internal Transfer/Promotion with necessary screening, training and selection
sources before going outside to attract the candidates. The two categories of
relationships of jobs. This will provide possibilities for horizontal and vertical
within the plant where an employee is best suitable improves the morale along
for recommending a candidate who has been recruited. The usefulness of this
system in the form of loyalty and its wide practice, it has been pointed that it
are effective on particular jobs. Usually, internal sources can be used effectively
if the number of vacancies are not very large, adequate, employee records are
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maintained, jobs do not demand originality lacking in the internal sources, and
following options:
CONSULTANT
educational and technical institute, casual, labor and mail applicants, trade
unions and other sources. Our company have developed markedly in large cities
their clients and aptitude and skills of the specialized personnel. They do not
production. These students are recruited as management trainees and then placed
in special company training programmes. They are not recruited for particular
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Indeed , this source provides a constant flow of new personnel with leadership
specialized employees, apprentices, and trainees for semiskilled and skilled jobs.
Persons trained in these schools and institutes can be placed on operative and
The enterprise depends to some extent upon casual labour or "applicant at the
gate" and mail applicants. The candidates may appear personally at the
Prompt response to these applicants proves very useful for the company. The
company find that this source is uncertain, and applicants reveal a wide range
the company. It also provides measures for a good public relations and
several trades, they supply skilled labour in sufficient numbers. They also
In industries where they do not take active part in recruitment, they make it a
ADVERTISEMENT
60
• The advertisement is drafted by HRD Department in consultation with the
concerned Department.
"Advertisement" file.
for a change or good prospectus for employment, utilize women, older workers
and physically handicapped for specific positions where they are best suitable,
SELECTION
A .SCREENING/SHORTLISING
concerned department.
B.INTERVIEW CALL
The shortlisted candidates are contacted for interview through an interview call
C.INTERVIEW SCHEDULE
Interview panel and a copy is kept for HRD Department records. The Interview
61
HYPOTHESIS
62
HYPOTHESIS
multiple phenomena. The term derives from the Greek, hyposthenia meaning "to put
under" or "to suppose." The scientific method requires that one can test a scientific
extensions of scientific theories. Even though the words "hypothesis" and "theory" are
63
often used synonymously in common and informal usage, a scientific hypothesis is
NULL HYPOTHESIS
The Null Hypothesis of this project report is that there is a positive result of
making recruitment & selection in order to make effective use of human resource.
ALTERNATE HYPOTHESIS
The Alternate Hypothesis of this project report is that there is a negative result
of making recruitment & selection in order to make effective use of human resource.
64
RESEARCH
METHODOLOGY
RESEARCH METHODOLOGY
In C.L. GUPTA the recruitment policy spells out the objective and provides a
65
The recruitment policy in a company may embrace spell issue such as the
In a company C.L. GUPTA, there usually a staff unit attached with personnel
requisition forms are originated by the personnel, who has the final words in the
DATA COLLECTION
A sample size of 100 employees is studied for this purpose. Employees of different
DATA ANALYSIS
The analysis of data was done on the basis of unit, age and number of years
Analysis was done using the simple average method so that, finding of the
66
SOURCES OF DATA COLLECTION:
The primary as well as the secondary sources was used for collection of data.
and opinion survey were used and in secondary source of data collection
relevant records, books, diary and magazines were used. Thus the source of
PRIMARY SECONDARY
2. Questionnaire 2. Books
4. Other records
I have used structural interview schedule, questionnaire and opinion survey for
collection of data from primary source. Interview schedules were used for
workers clerical , category and questionnaires were used for supervisory and
executive cadre and opinion survey was used to know the technology,
I have used the secondary source like diary, books, magazines and other relevant
records for collection of data to know about the industry as well as the
respondent.
DATA TYPE
67
Primary as well as secondary data was collected.
RESEARCH APPROACH
The research method used was that of questionnaire & interview for primary
RESEARCH INSTRUMENT
The questionnaire was used as the primary instrument for the collection of
addition the personal interview method was employed to draw out answers to
subjective questions, which could not be adequately answered through the use
of questionnaire.
INTERVIEW
Interviews lead to a better insight to subjective & open questions almost all
interviewees responded.
SAMPLE UNIT
SAMPLE FRAME
SAMPLE SIZE
Sample size=100
68
SAMPLE DESIGN
Care was taken to choose the sample based on considerations like age, sex &
design.
69
FINDING & ANALYSIS
70
FINDINGS & ANALYSIS
Option Percentage
Working Environment 28
Salary Package 16
Job Prospect 11
17%
23%
5%
28%
11%
16%
Fig. 1
Interpretation:
71
From the chart it can be understood that most of the employees are inspired by the
28% working environment of the company , 23% career growth opportunity, 17%
Reputation of the company,16% salary package of the company, 11% job prospect of
Table:2
Option Percentage
Behavioral 36
Situational 21
Structured 36
Stress 7
7%
36%
36%
21%
Fig. 2
72
Interpretation:
I tried to find out the most reliable type of interview according the employee.
I found that behavioral interview is most reliable and this view was supported
by 36% of the sample employees. Similar support was begged by the situational
In C.L. GUPTA all the applications received in each branch/function (HR or Finance) will be
aggregate marks of all the years/ semesters of professional course and only the
required number (according to the ratios mentioned) starting from the top will be called
a tie at cut-off marks, all the candidates scoring cut-off marks will be called for
written test. The Written Test papers will be objective type in nature and will be in
Hindi & English. Based on merit and requirement, the short-listed candidates will have
the basis of Written Test performance. In case of a tie at cut-off marks, all the
The candidates are advised to ensure while applying that they fulfill the eligibility criteria and other
requirements mentioned in this advertisement and that the particulars furnished by them are correct in all
respects. In case it is detected at any stage of recruitment process that the candidate does not fulfill the
eligibility criteria and/or does not comply with other requirements of this advertisement and/ or he/she has
furnished any incorrect/ false information or has suppressed any material fact(s), his/her candidature is
liable to be rejected. If any of the above shortcomings is/are detected, even after appointment, his/her
73
Q.3. What Is The Best Way To Recruit People ?
Table:3
Option Percentage
Advertisement 40
Walk ins 25
Variable 20
Search firms 15
15%
40%
20%
25%
Fig. 3
Interpretation:
The employees at C.L. GUPTA expressed their varied views about the best
way, according to them, to recruit people. The employees in C.L. GUPTA bear
an opinion (about 40% of the sample) that advertisement is the best way to
recruit people. While to 25% of the sample employees feel that walk-ins is best
way while 20% feel that variable ways are the best. Others feel that recruiting
74
people from search firms in a best way. Corresponding to this data I have
The aim of advertising is to make people aware that a vacancy exists and to
persuade them to apply for the position. Advertising helps to define exactly
the need of the company, and what separates it from its competitors. Often the
people you want to attract are not openly looking for a new job, so you need
to think of ways to sell the attributes of the company, e.g. what makes It
Good advertising highlights the assets of the position and appeals to the career
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Q.4. The Response Given By The Staff About Their Query ?
Table:4
Option Percentage
Yes 94
No 6
6%
Yes
No
94%
Fig. 4
Interpretation:
My survey clearly concludes that response of the company to any query made by the
employees was absolutely good since 94% of my survey favors to this. 6% ratio of
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I hereby submit my suggestion that every query by any employee should be seriously
considered and it should be dealt in depth and if at any particular time of query if proper
reply/material is not available, even than the answer must be given at a later stage after
Table:5
Option Percentage
Yes 97
No 3
3%
Yes
No
97%
Fig. 5
Interpretation:
77
Almost all the candidates got the specified jobs offered to them. This implies that the
company has the organized manpower planning and well organized recruitment policy
From the chart above it crystal clear that the candidates get exactly the same job as
specified. So from the company’s perspective it is a good sign for the overall growth
& development. Still some employees who comprised only 2.33% of my sample
study.
Table:6
Option Percentage
Good 13
Very Good 30
Excellent 57
78
Chart Showing what employees feel about the Attitude of H.R.
Manager
13%
Good
Very Good
30% Excellent
57%
Fig. 6
Interpretation:
The chart C.L. GUPTA depicts that most of the employees are doing service as per
my survey of 100 employees. Most of the employees are satisfied with the attitude of
H.R. Manager. 13% says Good attitude, 30% says Very Good and 57% says the
From the chart it is crystal clear that the attitude & working of H.R. Manager is whole
heartedly accepted to all the employees of the company. This will definitely boost the
morale of the employees, which ultimately will increase efficiency, & working of the
employees resulting in better growth of the company. Thus by every means company
is profitable. Moreover such behavior of H.R. Manager can become the ideal of their
79
Q.7. The corresponding To This Data I Have Drawn A Pie Chart C.L. GUPTA ?
Table:7
Option Percentage
Managerial 40
Testing 20
80
Recruiters Themselves 15
Job Analysis 25
25%
40%
15%
20%
Fig. 7
81
According to the sample ,the primary source of recruiting people is Managerial.
However, Testing & Recruiters Themselves source are the second most favored
applicants were found to be the most frequently and the least frequently used method
of managerial recruitment.
advertisement in the technical and professional journals was the least preferred
Table:8
Option Percentage
82
Good 10
Very Good 35
Excellent 55
10%
55% 35%
Fig. 8
Interpretation:
The above chart depicts that the Application Blank of the company was up to the
marks as everyone has praised & liked it. All the information and present status of the
candidate is very thoroughly covered and it also acts as a ready reckner for the
company. All the information is gathered and define each and every thing very clearly
FINDINGS
83
Under recruitment Procedures Requisition System is incorrect because the
replacement does not require fresh approval, unless it is in place of termination. The
data banks are not properly maintained. The dead bio-data are never being destroyed.
Proper induction is not given to all the employees. It reserves to only a few levels.
Salary comparison is not justifies. Old employees are demoralized by getting less
computerized. Manpower’s are recruited from private placement consultancy, who are
demanding high amount of fees, where as HRD Department is not fully utilised to
manpower surplus which makes loss in the industry. Manpower is recruited from
In C.L. GUPTA all the applications received in each branch/function (HR or Finance) will
be separately arranged in descending order of merit i.e. based on a percentage of aggregate marks of all
the years/ semesters of professional course and only the required number (according to the ratios mentioned)
starting from the top will be called for written test in each discipline of Engineering/Function (HR or
Finance).
In case of a tie at cut-off marks, all the candidates scoring cut-off marks
will be called for written test. The Written Test papers will be objective type in
nature and will be in Hindi & English. Based on merit and requirement, the
84
basis of Written Test performance. In case of a tie at cut-off marks, all the
The candidates are advised to ensure while applying that they fulfill the
candidate does not fulfill the eligibility criteria and/or does not comply with
85
CONCLUSION
CONCLUSION
respondents answers, opinion survey and data analysis it came to conclusion that C.L.
86
GUPTA is a growing Company. It has a separate personnel department which is
entrusted with the task of carrying out its various roles efficiently. The business of
business it need not waste the time to diversify into the another business.
Management understands the business game very well. At the time of difficulty it
takes necessary action to solve the problem. Now the personnel department of C.L.
absence of ‘M’ for man all ‘Ms’ like money, material, machines, methods and
motivation are failure. It always tries to develop the human resources. In the absence
of right man, material, money, machines all things will not be properly utilized. So it
87
SUGGESTIONS
SUGGESTIONS
88
3.Each level of employee should be formally inducted and introduced to the
Departmental Head. If not all levels, at least Asst. Manager and above category of
employees.
5.Proper salary structure to be structured to attract people and make it tax effective.
manpower.
7.External source should be given equal importance with internal source. By which
new brain will be inducted in the company with skill, talent, efficiency etc.
89
LIMITATIONS
LIMITATIONS
90
• Communication Gap.
• Timing problem was there because employees were busy with their work.
• Secondary data was not so reliable because it collected by any other person for
different purpose.
91
BIBLIOGRAPHY
BIBLIOGRAPHY
92
Book: -
• Patro S.K “ The Growth and Challenges of Rural” Academic Foundation New
Webliography
• http://www.clgupta-india.com/
• www.google.co.in
• www.wikipedia.com
93
ANNEXURE
(QUESTIONNAIRE)
94
ANNEXURE
QUESTIONNAIRE
Interviewer Questionnaire:
o Behavioral
o Situational
o Stress
o Advertisement
o Walk-ins
o Search firms
Agree/Disagree
o Written exam
o Written exam & Interview
o Written exam, G.D Interview
Yes/No
o Good
o Very good
95
o Excellent
o Managerial
o Testing
o Recruiters themselves
o Job analysis
o Good
o Very good
o Excellent
96
STEP-1
JOB ANALYSIS FORM
Job Title……………………
…………….…… Date…… Location ………………………..
Department…………………………………… Analyst………………………….
……………………………
Code No……………………………
Reason for the job ……………………………Supervised.. ……………………
Wage or salary range…………………………………………………
Job summary:
Work performed:………………………………………………………
Major duties :……………………………………………………….
Other tasks :…………………………………………………………
Equipment/Machines used:…………………………………………….
Working Condition……………………………………………………
Skill Requirements:
Education: (Grade or Year)
Training :
Job experience : (a)Type of experience……………………..
(b) Length of experience……………………
Supervision : (a) Positions supervised…………………….
(b) Extent of supervision…………………..
Job knowledge : (a) General ……………………………
(b) Technical………………………………
(c) Special…………………………………………
Responsibility : (a) For product and material …………………….
(b) For equipment and machinery………………
(c) For work of others………………………….
(d) For safety of others……
Physical Demands : Physical efforts
Surroundings
Hazards
Resource fulness
97
STEP-2
REQUIREMENTS
6. Responsible for own work only. Only routine responsibility for safety of
others.
98
STEP-3
INTERVIEW SCHEDULE
Authorized Signatory
Preliminary interview of the candidates is conducted by HRD based on
Personal Data Format given C.L. GUPTA filled up by the candidate with
the help of technical person along with the Dept.
Date:
Venue:
Position:
Date ----------------
Dear Sir,
“___________________________________________________”
This has reference to your application for the above mentioned position in
our organisation.
We have enclosed a blank personal Data Form. Please fill this in and
bring with you along with your educational and experience certificates /
testimonials in original for the meeting.
We take this opportunity to thank for the interest you have shown in
joining our organisation.
Yours sincerely,
For C.L. GUPTA
99
D.PERSONAL DATA FORM
Any candidate appearing for an interview in the company is required to fill in
his/her particulars in the prescribed "Personal Data Form"
STEP-4
CONFIDENTIAL
PERSONAL DETAILS:
Name: ( in Block letters as registered in school certificate)
Present Address:
Permanent Address
Female of age
100
State reasons for gaps in studies, if any:
Academic Achievements:
PROJECT WORK/PUBLICATION/THESIS
Organization Details From To
WORK EXPERIENCE:
Present/ Last Job
Nature of Business
Please draw a brief organization chart of your dept./ Division and outline your
responsibilities (Attach sheets giving details if required)
101
Organisation Chart: Current Responsibilities
102
Previous Employment Details: (Start from recent employment)
Name of Period Position Position Brief description Last drawn
the From To Joined Last of responsibilities Gross salary
organizati Held Per month
on
A. Monthly:
Basic DA HRA/Lease Conveyance Any other Total Total
(mention p.m. p.a.
details)
B. Annual:
LTA Variable pay/Bonus Medical Any other Total p.a.
D. Gross p.a.
(Total of A, B & C)
Due date of next increment: Any other information relating to the above
103
GENERAL
Language Known
Language Read Write Speak
2. Have you earlier applied for any position in any of our factories/
Offices? Yes/No
7. Interests/Hobbies:
1. 2.
Declaration
I declare that the information given by me in this application is true and complete
to the best of any knowledge and C.L. GUPTAief. I am not aware of any
circumstances which might affect my fitness for employment. If any time, later, it
is found that I have not disclosed any material information or have given incorrect
or false information, the company will be liberty to terminate my appointment
without any notice or compensation.
104
E.CONDUCTING INTERVIEWS
Interviews are conducted by an panel, which includes a staff member from the
concerned department and may include an had representative.
F.INTERVIEW ASSESSMENT
Interview assessment Format is filled up by the interview panel immediately after
the interview and all the relevant papers are forwarded to the HRD Department at
the earliest. The Interview Assessment include the following form which considers
the following information:
105
INTRVIEW ASSESSMENT FORM
STEP-5
Interviewee’s Name Date 2006
Post Applied For Venue
1. 2. 3.
ASSESSMENT FACTORS RATING REMARKS
Appearance
Technical Knowledge
General Knowledge
Experience
Communications Skills
Innovative Thinking& Logic
Growth Potential
Decision Making
Leadership Skills
Maturity
Interest/Cultural background
A=Very Good B=Good C=Average D=C.L.
GUPTAow Average
Written Test/Remarks
G.SALARY FIXATION
"Staff comparison statement" and " salary proposal" formats are used for this
purpose.
106
H.OFFER AND APPOINTMENT LETTER
A candidate selected for appointment is issued an offer letter mentioning the
expected date of joining.
4.JOINING FORMALITIES
All the new joinees are required to fill-up the relevant papers such as
Nominations under Insurance and Gratuity schemes, PF Declaration Forms etc. and
all these records are maintained in their personal files.
Induction Training is organized for the new joinees. Induction is organized
internally by HRD Department depending on the number of joinees in a month.
Training needs o f the new joinees are identified as per the procedure.
On the joining detailed appointment letters are issued as per C.L. GUPTAow
mentioned levels:-
107
1) APPOINTMENT LETTER Language for C.L. GUPTA Asst.
Manager level is given in the following format
LETTER OF APPOINTMENT
EMOLUMENTS:
You shall also be entitled to benefits like Bonus, Gratuity, PF, ESI & L.T.C as per
rules of the company.
108
Your place of posting will be at our _________________situated at _______________-
_____. However, you are liable to be transferred to any of our sites/factory/office
at the discretion of the management.
1. During the period of your employment, you shall not secure or try to secure any other
post and undertake any course of study or work on part time basis without the
pronouncement or the Management in writing. You will also not hold any office of
profit outside the company or engage yourself in any other trade or business either
part time, or full time, whether for profit or gain, or on honorary basis or otherwise,
engage in an insurance agency or commission agency etc. without the prior written
permission of the management.
2. Your hours of attendance shall be regulated to suit the duties entrusted to you from
time to time, subject to the statutory provisions.
3. You shall be governed by the rules and regulations of the company in force from time
to time, that may be applicable to you.
4. In the event of your confirmation in writing, in addition to the terms and conditions
mentioned in this letter, except para (1):
a) You will be liable to be retired on your reaching the age of 58 years or earlier if
found medically unfit. The organization shall have the right to have you medically
examined as and when considered necessary by a registered medical practitioner
or by the Company’s medical officer.
5. In case any misconduct is alleged against you, you are liable to be suspended
forthwith without any salary or allowance, pending such inquiry, if in an inquiry you
are exonerated of the charges, you will be entitled to full salary as if you were on
duty. In the event you are found guilty of the charges levelled, irrespective of the
punishment imposed, you shall not be entitled to any payment for the period of
suspension.
6. The above mentioned “terms and conditions of services” shall prevail so long as the
same are not either modified or they will also be subject to such other and further
rules and regulations which may be notified by us by putting a notice in writing on
the notice board put inside the premises.
109
7. Your date of joining the services in the organization is
_________________________________
8. This letter is being offered to you in duplicate. In case the terms and conditions
expressly enumerated above are acceptable to you, please sign the duplicate copy of
this letter in token of your having read, understood and accepted the terms and
conditions mentioned above.
We welcome you to our organization and wish you a successful career with us.
Yours sincerely,
For C.L. GUPTA
AUTHORISED SIGNATORY
ACCEPTANCE
I have clearly understood the terms and conditions mentioned in this letter of
appointment and I hereby accept the same.
Dear Mr……………………….
Date…………………..
APPOINTMENT LETTER
110
2) Date of Joining: Your date of joining the services in the organisation
is ………………………………
4) Salary Details:
5)Place of Posting………………………
However, you would be liable to be transferred/posted at any of the
existing or proposed locations of the company or its sister/associates
companies at the sole discretion of the management.
6) The company normally does not permit employees to engage in any other
business or work, either directly on their own account or indirectly and
you will be expected not to do so without prior consent of the management
in writing.
111
Please sign the duplicate copy of this letter signifying your acceptance and return
it to us.
We welcome you to our organisation and wish you a successful career with us.
Yours sincerely,
For C.L. GUPTA
AUTHORISED SIGNATORY
I agree to accept employment on the terms and conditions mentioned above and
agree to abide by all the rules and regulations of the company.
NAME SIGNATURE
DATE
112
3) Appointment letter language for sr. manager and above is
given in the following format.
APPOINTMENT LETTER
3) Salary Details :
Your Basic Salary will be Rs. ………………/- p.m.
(Rupees ………………………………………only)
In addition you will be entitled to House Rent Allowance of Rs………………../-
p.m.
(Rupees…………………………………………………… only)
You will entitled to reimbursement of Local Travelling Expenses upto a
maximum limit of Rs. ………………../- p.m. (Rupees
……………………………………….. only)
You shall also be entitled to benefits like Exgratia, Gratuity, PF etc. as per rules of
the company.
113
4) Place of Posting: …………………………. However, you would be liable to be
transferred/posted at any of the existing or proposed locations of the company or
its sister/associate companies at the sole discretion of the management.
Your services are liable to be terminated without assigning any specific reason,
whatsoever by giving you one month’s basic salary or one month’s notice. Likewise you
would be free to leave the services of thew company by giving one month’s notice or
basic salary to the company.
The company normally does not permit employees to engage in any other business or
work, either directly on their own account or indirectly and you will be expected not to
do so without prior consent of the company in writing.
You will be governed by the rules and regulations of the company as applicable in force,
amended or altered from time to time during the course of your employment.
You will automatically retire from the services of the Company on attaining the age of 58
years. You may be retired earlier if found medically unfit.
Please sign the duplicate copy of this letter signifying your acceptance and return it to us.
We welcome you to our organisation and wish you a successful career with us.
Yours sincerely,
For C.L. GUPTA
AUTHORISED SIGNATORY
I agree to accept employment on the terms and conditions mentioned above and agree to
abide by all the rules and regulations of the company.
Joining report to be filled by the new join in format given C.L. GUPTAow and
experience certificate, Date of Birth Certificate, Relieving letter, Salary Certificate and
Educational Certificate etc. to be submitted to personnel Department.
114
C.L. GUPTA
DATE:
HRD DEPARTMENT
Moradabad
JOINING REPORT
NAME :
SIGNATURE:
DATE:
VI) DOCUMENTATION
5.DEPARTMENT INTERFACE
HRD Department sends a Status Report updating on the recruitment process to the
Department which has raised the manpower requirement.
115
6.STATISTICAL ANNALYSIS
• Source of recruitment
F.FORMATS
The Formats of the company includes the following:
MANPOWER REQUIREMENT
PERSONAL DATA FORM
INTERVIEW ASSESSMENT FORM
JOINING REPORT
These Formats, when filled up, are available in the individual personal files along with
other personal details of the individual, which are confedential in nature.
G.RECORDS
The company includes the following records
116
117