Professional Documents
Culture Documents
Evidence There Seems To Be A Problem With
Evidence There Seems To Be A Problem With
Circle and correct the ten mistakes in the conversation keeping in mind direct
questions structure. There is an example in blue.
Agent: Good afternoon. This is Johana in Digital LPQ complaints line. Thank you
very much for your call. How I can help you? How can I help you?
Costumer: There seems to be a problem with my printer.
Agent: I'm sorry to hear that. What was exactly the problem?
Costumer: My printer is on but it does not print.
Agent: What does your printer reference?
Costumer: It is a TRX-3001.
Agent: Is the Wi-Fi printers’ series?
Costumer: Yes, it is.
Agent: Have you checked your internet connection?
Costumer: Yes, there is no problem about it.
Agent: Ink levels are in minimum printing level?
Costumer: No, they are almost full.
Agent: What kind of printing quality you are using?
Costumer: Draft.
Agent: What kind of error message shows your printer?
When you finish your work, send the file to your instructor through the
platform as follows:
Criterios de evaluación
Formula preguntas directas para atender una queja haciendo uso del
vocabulario y la estructura requerida.