G Suite vs.

Office 365: Security and management tools

Choosing the productivity suite with the best features for your business is one thing, but
often overlooked is how easy or difficult it is to manage the suite and protect your data.
Even the best user-facing features can’t make up for poor or insufficient security and
management tools. So you’ll want to compare G Suite’s to Office 365’s.

Both suites are managed from a web interface, and in both instances, the interface
leaves something to be desired, with somewhat confusing options and layouts.
However, the “Essentials” view in the Microsoft 365 admin center beats anything in G
Suite because of how easily it lets you accomplish the most common tasks, including
and editing new and existing users, changing licenses, paying bills, and installing Office
on devices. And it has an Add User wizard that helps you set up email, licensing, roles,
contact information, and so on from in one spot.

Interfaces aside, Office 365 offers better admin account security, superior mobile
administration, and more management controls. But G Suite supports the key
management features for organizations with no heavy compliance requirements. And
both suites protect your data with enterprise-grade security and offer a central security
center for managing user permissions and protections.

G Suite vs. Office 365: Service and support

In an ideal world, nothing goes wrong with an office suite, and no one ever needs
technical support. But we don’t live in that ideal world. So you’ll want to know the kind of
support and updates G Suite and Office 365 offers.

G Suite offers 24/7 tech support via phone, email and chat, but for G Suite
administrators only. There’s also a searchable help center for administrators and a blog
covering release information for G Suite updates. Also useful is the G Suite
Administrator Help Community, which includes forums as well as YouTube videos to
help administrators accomplish common tasks. Non-administrators will have to
visit Google’s general help area, which covers many Google products such as
YouTube, Google Maps and Google Photos in addition to the individual components of
G Suite. There’s also a G Suite Learning Center for user training.

Microsoft also has 24/7 tech support via phone, email and chat for Office 365
administrators. The Office 365 Admin help center includes help targeted at small
businesses as well as enterprises, and the Office 365 Training Center offers
comprehensive video training for admins, IT pros and Office 365 users. There’s a
sizable number of forums devoted to Office 365. And the Office Help & Training
area has a wide variety of help, down to the application level and including
troubleshooting for both consumers and admins. As for updates, Microsoft generally
releases Office 365 updates one or more times a month and publishes information
online about every update.