SIPOC – Live Case Study

Activity I

 Clearcalls Ltd., a well known telecom company operating in India

 Lately experiencing some loss in revenues, & need to find a solution to this
 Starting point will be to create a SIPOC
 You can either perform this alone or organize a team to help you with the
outcome
 Read about Clearcall’s business model, value proportion & products.
 Download Source file ‘Live Case Study – SIPOC.pdf’ from attachments
 Create SIPOC in output template provided in attachment
 Validate your output with the solution provided in attachment

Recommended Duration to complete this activity : 30 Mins

All Rights Reserved. Copyright @ 2012 Canopus Business Management Group

Solution: SIPOC

S I P O C
Urban Office Urban Office
Customer Customer On- Customer
Goers/ Marketing
Acquisition
Installation
Boarding Goers/
Feedback Satisfaction
Customers Customers

Allocate to Business
Market Marketing Application Welcome Management
Management Service Revenue
Intelligence Campaign Filling Call
Affiliate

First Month Installation

Employees Documentation Advertisements Approval Wiring Employees
Bill TAT

Employee Payment %
Regulators Kiosks Installation
Feedback Processing Complaints

Service Checks
Affiliates

All Rights Reserved. Copyright @ 2012 Canopus Business Management Group