1.

The problems Identified in the article are the lack of awareness and assertion in the basic
consumer rights by the people.

2. It is made evident that the lack of awareness and assertion is the problem in the case based on
the contexts of paragraphs 1, 2, 3 and 4

3. The problems Identified such as the lack of awareness and assertion in the basic consumer rights
is clearly the problem addressed in the case. As we read through paragraphs 1’s context which is
“a reminder to be vigilant and to assert their consumer rights”, paragraph 2’s context which is
“to exercise the 8 basic consumer rights”, paragraph 3’s in Dalaten’s message that “consumers
should assert their consumer rights, and paragraph 4’s context which is the continuation of
paragraph 3. It is clearly evident that the problem they are addressing is the lack of awareness
and assertion of the basic consumer rights.

4. For me to contribute to the problem I have identified. I would help on the effort in the spread
and awareness of the basic consumer rights in my own little ways such as disseminating the
information about the 8 basic consumer rights in social media and in the community. These
simple steps could help a lot and is the most efficient as almost everybody today is active in
social media platforms.