Professional Documents
Culture Documents
Submitted To
Submitted By
ID - 0610093
07 April 2019
School of Business
Dear Sir,
I would like to inform you that, it is a great pleasure for me to submit the internship
“Working Report on Jamuna Apparels Limited” as a requirement for the completion of
BBA program.
Throughout the report I have tried with the best of my capacity to accommodate as much
information and relevant issues as possible and tried to follow the instructions as you
have suggested. I have tried my best to make this report as much informative as possible.
I would like to request you to accept my internship report for further assessment and
consider the limitations of the study.
Sincerely
ID: 0610093
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Acknowledgement
In the beginning, I would like to express my gratitude to almighty Allah to give me the
strength to complete the report within the stipulated time.
To make this report, I have dedicated to work for the last three months. But behind my
work, there were several people who supported me a lot to make the report possible.
Here, I would like to express my gratitude to them.
I would like to thank my academic supervisor Dr. A. N. M. Shibly Noman Khan Sir for
guiding me as an advisor to start and complete this report successfully. Then I would like
to thank my organization supervisor Mr. Rakib Uddin (Senior Manager of Merchandise
Department) who helped me a lot whenever I needed. Then I would like to thank Mr.
Raihan Abdullah (Senior General Manager) for supervising me in my entire internship
period and providing me with the necessary information required to prepare my report.
I would also like to thank all the employees of Jamuna Apparels Limited for helping me in
this report.
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Table of Contents
Introduction ............................................................................................................................................ 1
1.1 Company Profile .......................................................................................................................... 2
1.1.1 VISION ........................................................................................................................................ 2
1.1.2 MISSION ..................................................................................................................................... 2
1.1.2 Corporate Division ......................................................................................................................... 3
Merchandising Department ................................................................................................................ 3
Sampling Department ......................................................................................................................... 3
Commercial Department .................................................................................................................... 3
Accessory Supply Department ............................................................................................................ 4
Production Department ...................................................................................................................... 4
Shipping Department .......................................................................................................................... 4
Laboratory Department ...................................................................................................................... 4
Machine Maintenance ........................................................................................................................ 4
1.1.3 Details of the product .................................................................................................................... 5
Polo Shirt: ............................................................................................................................................ 5
Shirt: .................................................................................................................................................... 5
Jeans Pant: .......................................................................................................................................... 6
Women Jacket:.................................................................................................................................... 6
SKIRT GIRLY COAT: .............................................................................................................................. 6
1.1.4 Operation Details ........................................................................................................................... 7
1.1.5 CSR ................................................................................................................................................. 8
Disaster Management: ........................................................................................................................ 8
Blood Donation: .................................................................................................................................. 8
Health: ................................................................................................................................................. 8
Sports: ................................................................................................................................................. 8
Education: ........................................................................................................................................... 8
Others: ................................................................................................................................................ 8
2.1 Internship Experience ....................................................................................................................... 9
Job Responsibility ................................................................................................................................ 9
2.2 Function of Department ................................................................................................................. 11
Product Development ....................................................................................................................... 11
Sampling ............................................................................................................................................ 11
Costing .............................................................................................................................................. 11
Planning ............................................................................................................................................ 12
Coordination ..................................................................................................................................... 12
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Sourcing ............................................................................................................................................ 12
3.1 Problem/Challenges face in the work please ................................................................................. 13
Safety ................................................................................................................................................ 13
Allowance .......................................................................................................................................... 13
Company Policy ................................................................................................................................. 13
Security ............................................................................................................................................. 13
Relationship ...................................................................................................................................... 13
Responsibility .................................................................................................................................... 14
Achievement ..................................................................................................................................... 14
3.2 Analyse the issue based on relevant theory ................................................................................... 14
3.3 Recommendation ............................................................................................................................ 17
4.1 Conclusions ..................................................................................................................................... 18
References ............................................................................................................................................ 19
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Executive Summery
The readymade garment sector plays an important role in the economic development of
Bangladesh. Bangladesh’s RMG sector has been playing a pivotal in facilitating the
country’s export earnings, contributing 83.4% of total export, apart for generating
employment to the tune of 4.4 million, 80% of which are women. It is the biggest formal
sector employer in the country and is considered the backbone of the economy.
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Introduction
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1.1 Company Profile
Jamuna Apparels Ltd. is a well-known and reputed company in the Bangladesh garment
industry. We specialize in designing and manufacturing a variety of products, from basic
items to highly fashionable garments. Guided by our customers’ ideas, our conceptual
ideas and emerging trends in the industry, our highly qualified and experienced teams
create superior quality garments that meet the requirements of all our customers and
exceed their expectations.
It was established in 1991. Our monthly production capacity is 250,000 pieces, and yearly
turnover is $20 million. Our company leverages art, design, technology, and professional
acumen to create high quality merchandise with an uncompromising attention to detail.
We are guided by important core values, mainly hard work, integrity and a steadfast
commitment to a constant level of satisfaction to all of our customers.
Jamuna Apparels Ltd. advances its business processes while offering a healthy and
energizing work environment where all the employees are committed to our customers,
resulting in superior industry returns.
We are also responsive towards the environment and we pioneer industry standards of
social and ethical responsibilities in the workplaces. Our company has instituted safety
and social compliances requirements that follow the local and international laws.
1.1.1 VISION
To help ensure economic development of the country and improve standard of living of
the people through sustainable and environment-friendly investments.
1.1.2 MISSION
To catalyse and optimize private sector participation in promotion, development, and
financing of infrastructure as well as energy efficient projects in a sustainable manner
through public-private-partnership initiatives. (Jamuna Apparels Ltd, n.d.)
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1.1.2 Corporate Division
Merchandising Department
The merchandise department is the main department of garments. The acts of this
department started with the search of buyers. Buyers want to import garment product
from Bangladesh. This department always try to find out new buyer to get the order of
the garment product manufacturing. After finding any buyers, this department issues an
introducing letter which consists of about company, its parameter of total activities,
efficiency and effectiveness and relationship with existing buyers. Cost of making is
another vital activity of the department. The merchandiser of the department determines
what are the things required to make a unit of product and the estimated cost of
production based on accessories consumption, fabric consumption, labor cost and other
relevant costs. This department also negotiate price and determine a final price that the
buyer agrees to pay. Another major act of this department is select supplier.
Sampling Department
Sampling department is an important department of garments. The activities are started
after getting the original sample or sketch sample from the buyer. It has an intention to
testify the capability of Jamuna Apparels Limited. The sampling man and pattern master
of Jamuna Apparels Limited contribute toward the efficiency of the sampling department.
Commercial Department
The commercial department of Jamuna Apparels Limited makes pro-forma invoice for
the respective buyer. The invoice consists of the quantity of buyer’s order, its unit price
and total price etc. The commercial department also transfer master L/C on the name of
selected supplier. This department also maintain daily transaction, payroll, daily
expenditures etc.
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Accessory Supply Department
The Accessory Supply Department main responsibility is to the suppliers landed on the
ground of this department. For a smooth production, the production need timely delivery
of fabric and accessories otherwise is not possible to deliver product to buyers. The
Accessory Supply Department of Jamuna Apparels Limited have a good relation in
different supplier so manufacturer doesn't need to be worried about the availability of
accessories.
Production Department
The production department of Jamuna Apparels Limited convert inputs into outputs
through the stage of production process. The Production Department is including few
activate such as order receiving, sampling, cutting, sewing, washing, finishing, packing,
etc. The Production Department supervises the manufacturing process to maintain the
quality and schedule progress of the manufacturing.
Shipping Department
The Shipping Department of Jamuna Apparels Limited is arranging, receiving, recording,
and sending shipments of goods to buyers. This department also makes the supporting
documents for export such as bill of exchange, bill of lading, commercial invoice,
certificate of origin, packing list etc.
Laboratory Department
The laboratory Department of Jamuna Apparels Limited tasted all the essential
instruments that are mandatory for the testing like fabric and accessories. This
department also test production related chemical that mention by buyer.
Machine Maintenance
Jamuna Apparels Limited always ensure to their buyer quality product. Undesirable
quality of garments mostly results from ill-maintained machines. So, Machine
maintenance department have an important role to produce quality product. (Jamuna
Apparels Ltd, n.d.)
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1.1.3 Details of the product
Jamuna Apparels Limited produces different type of product for their customer. Jamuna
Apparels Limited export their product in different country in Europe. So, they are more
concern about product quality. Jamuna Apparels Limited basically produce three
categories of products like –
➢ Men’s Wear
➢ Women Wear
➢ Children’s Wear
Polo Shirt: Polo shirt, also known as a golf shirt and tennis shirt. It is a form of shirt with
a collar, a placket with typically two or three buttons, and an optional pocket.
Product Feature
Gender: Men
Shirt: We produced men shirt for regular use. It is made of a light, great quality cotton
fabrics. It is perfect to wear with jeans and gabardine pant. This shirt is designed to be
comfortable and durable.
Product Feature
Gender: Men
Style: Formal
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Jeans Pant: We make denim and blue jeans pants which gives it a distinct identity. Soft
material fabrics are used for making jeans pants. It has become more common to find
with embroidery, coloured embellishments, and tailored cuts.
Product Feature
Gender: Men
Women Jacket: We produce Ladies UnLined Jacket. It made by 55% Poly, 45% Viscose
linen, construction :10X10/44X38, F. width-130 cm. It comes with a stylish head-cover,
short or long sleeves, and an optional vertical opening (half or full) with buttons or zipper.
Product Feature
Gender: Women
SKIRT GIRLY COAT: We produce SKIRT GIRLY COAT. It made by Fabric:87% Polyester,
10% Viscose 3%, Elastane 57/58" Weight=380 GSMConstruction-300D*26/2+40D
106*78.
Product Feature
Gender: Women
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1.1.4 Operation Details
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1.1.5 CSR
Blood Donation: Jamuna Apparels Limited every year arrange a blood donation
program. Donors are motivated to donate blood to a person needs. Every year the
organization holds a rally to raise awareness among the community about the importance
of blood donation and to encourage other factories to start alike programs.
Health: Jamuna Apparels Limited help poor patients for treatment of various diseases.
Sports: Jamuna Apparels Limited financially assistance to different sports association for
reaching the sports to an international level.
Education: Jamuna Apparels Limited was establish a school at Tongi, only the children
who come from poor family are get chance of admission. It provides all the expenses of
this school. It’s also provided books, dresses & breakfast to the students free of costs.
Approximately 60 students are studying in this school now. This school is spreading the
light of education among the poor children of local community. Its help to meritorious
student around Tongi area and donated to Prime Minister’s Education Assistance Trust.
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2.1 Internship Experience
Job Responsibility
During my internship period, I have worked in Merchandise Department at Jamuna
Apparels Limited under the supervisor Mr. Rakib Uddin. My supervisor gave me work
and challenge to finish the work on time. In that time, I understood the meaning of job
responsibility.
➢ Internal & External Communication: To communicate with Buyer for order and
communicate with factory internal to keep the space accordingly to do the
production.
➢ Sampling: Doing the fit sample then PP sample then Green seal sample.
➢ Lab dips: for the fabric color approval, make this from fabric supplier and send
this to buyer for color approval.
➢ Communication: To communicate with buyer and other department of garments.
➢ Accessories and Trims: To get all the trims from supplier like button zipper
thread and send to buyer for approval, after getting the approval from buyer then
go production all the trims and accessories along with packaging.
➢ Preparing Internal Order Sheets: To contain with the item like we are
purchasing fabric then here we must mention the fabric quality, color, quantity
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and price. Here also must do the list of all the trims and accessories list which need
to do the order.
➢ Preparing Purchase Orders: After preparing the purchase order than send it to
supplier along with style number, item, quantity and price after getting this
purchase order supplier will start the production.
➢ Advising and Assisting Production: To communicate internal people to do the
production in time with best productivity.
➢ Advising Quality Department: To do the internal pre-production meeting along
with fabric and trims test report that all the things are good in quality to go bulk
production and quality department must have to care about quality and handover
the approved quality sample to follow in bulk production.
➢ Mediating Production and Quality Departments: In the meantime, must have
to push production team for maximum output with the quality team. So,
production team will give us highest productivity with good quality. Quality team
will be in production flow to maintain the goods quality goods.
➢ Giving shipping instructions.
➢ Helping documentation department.
➢ Taking responsibility for inspections.
➢ Following shipment.
➢ Meeting with the fabrics and accessories supplier.
➢ Making accessories list.
➢ Meeting with the buyer and buying houses.
➢ Meeting with the production people.
➢ Meeting with the quality people and pattern master.
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2.2 Function of Department
Product Development
Product development is an important work for any organization. Development of
product is the business policy of the organization which includes the development of the
new designs and styles within the organization. Merchandiser of production must keep
update to buyer time to time about the product development done by organization. Try
to motivate buyer to give the design development to the organization instead of doing
themselves. When buyer visits to the organization, the merchandiser will be present new
designs developed by product development department and present about product like
colour, prints, embroidery patterns etc. They try to convince the buyer to select the
designs from presentation.
Sampling
Sampling is the important stage of fashion merchandising. It is one of the main processes
of Garment manufacturing. Sampling plays an important role in attracting buyers and
confirming the order. As the buyers generally places the order once satisfied with the
quality and responsiveness of the sampling. Sampling department makes sample based
on buyer requirement.
Costing
Costing is ongoing process, and it is the most vital function performed by merchandiser.
For costing calculations, merchandiser should have some knowledge of costing. While
calculating the cost of the garment, merchandiser should keep following things in mind.
➢ Fabric consumption
➢ Trims
➢ CMT
➢ Testing
➢ Currency exchange rate
➢ Transportation and logistic
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Planning
It is necessary before starting any works. Merchandiser of production prepares the time
and action calendar by keeping things in mind like production capacity, lead time of
buyer, holidays etc. Based on time and action calendar, the merchandisers make a plan
for production and timely delivery within stipulated delivery date.
Coordination
Coordination is one of the major acts of merchandise department. It coordinates with all
the departments within the organization and outside the organization in order to run the
export order successfully. Merchandiser must coordinate with the other departments to
complete its job.
Sourcing
Garments needs to be outsourced fabric and trims are the raw material. Sourcing is
basically depending on cost efficient vendor of materials, production, or finished goods
at the specified quality and service level. It is an important part of apparel merchandiser’s
responsibility. Department of sourcing along with apparel merchandiser plays the vital
role to execute and shipment of export order successfully. Merchandiser have to make
sure that all approvals related to fabric and trims should be coordinated in given
timeframe with the sourcing department.
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3.1 Problem/Challenges face in the work please
I have done my internship at Jamuna Apparels Limited. During my internship, I have faced
some problem and challenge at work please.
Safety
During my internship, I have faced safety issues for example there was always chance of
fire as the building has some wire problem so there was always a chance of Short-Circuit.
The factory building did not have enough safety equipment’s such as CO2 gas tanks, sand,
Water tanks etc. So, in the time of fire the people will be Vulnerable to danger.
Allowance
During my internship period I had to make many phone calls to fulfil the responsibilities
I was given. But I did not receive any allowance for those official work calls. Besides, often
I had to visit many places to accomplish the assigned responsibilities and had to pay the
travel cost from my own pocket, and later I was never given the full expense such as
Transportation Cost.
Company Policy
According to the Company policy every employee had to come into the office before 9.30
am, but the Higher Ranked employees such as Manager never used to come on time
besides, there were very reluctant to follow other company policies such as wearing ID
cards but were never punished or warned by the Human Resource officers. So, there is a
discrimination between the employees based on Positions or Hierarchy.
Security
During my internship I have observed that a Senior Executive of Merchandising
department who was working in that organization for more than two was got fired just
because he could not ship out the good in the proper time and was responsible for air
shipment.
Relationship
In the Ready-Made-Garments industry building relationship with every people who are
related to your work is very important. Besides, in this industry you have to deal with
many illiterates but experience factory workers so that you can get your work done in
time. Building relationship with different classes of people is very challenging in this
industry.
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Responsibility
Gaining trust of your Boss is a major challenge in every job. I had to make sure that I am
eligible enough to handle my tasks independently without anyone’s help.
Achievement
Work achievements are the main goal of every employee of any organization. Employees
try to get things done in a way that they want to get rewarded for their work. During my
internship period I always tried to achieve short term goals so that I can build a
reputation of a dedicated and hardworking employee of that organization.
Herzberg’s Motivation Theory model or Two Factor Theory prove that there are two
factors that an organization can adjust to influence motivation in the workplace.
Hygiene factors: These factors won’t encourage employees to work harder. If they are
not present than it become unmotivated.
According to the Herzberg’s Theory of Motivation employees try to get to the root of
motivation in the workplace. You can leverage this theory to help you get the best
performance from your team. (Expert Program Management , n.d.)
Safety: According to Herzberg’s Theory all Equipment’s and the working environment
should be safe, fit for purpose, and hygienic. But during my internship, I have faced safety
issues for example there was always chance of fire as the building has some wire problem
so there was always a chance of Short-Circuit. The factory building did not have enough
safety equipment’s such as CO2 gas tanks, sand, Water tanks etc. So that in the time of fire
the people will be Vulnerable to danger.
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Here the organization did not follow the safety measures and hygienic process to build
and run a factory. (Expert Program Management , n.d.)
Allowance: According to Herzberg’s Theory the employees should get a fair and equal
salary and the pay structure should be fair and reasonable. It should also be competitive
with other organizations in the same industry. But during my internship period I had to
make many phone calls to fulfil the responsibilities I was given. But I did not receive any
allowance for those official work calls. Besides, often I had to visit many places to
accomplish the assigned responsibilities and had to pay the travel cost from my own
pocket, and later I was never given the full expense such as Transportation Cost.
So, the company did not follow Herzberg’s Theory of Hygiene. (Expert Program
Management , n.d.)
Company policies: Herzberg’s Theory said, company policy should be fair and clear to
every employee. They must also be equivalent to those of competitors. But I have noticed
that the company policies are different to the hierarchy and positions of employees for
example every employee had to come into the office before 9.30 am, but the Higher
Ranked employees such as Manager never used to come on time besides, there were very
reluctant to follow other company policies such as wearing ID cards but were never
punished or warned by the Human Resource officers. So, there is a discrimination
between the employees based on Positions or Hierarchy. (Expert Program Management ,
n.d.)
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In the Ready-Made-Garments industry building relationship with every people who are
related to your work is very important. Besides, in this industry you must deal with many
illiterate but experience factory workers so that you can get your work done in time.
Building relationship with different classes of people is very challenging in this industry.
So, building relationship with other employees is challenging. (Expert Program
Management , n.d.)
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3.3 Recommendation
➢ The training is an important tool to develop an efficient work force. The company
should provide more training to their employee so that they can produce more.
➢ Supply chain management department is a vital part of company. Product delivery
and on time shipment depend on supply chain department. So, the company
should be strong the supply chain department.
➢ Jamuna Apparels Limited should increase efficient manpower in different
department.
➢ Distribution of power should be well managed and transparency among the
workers.
➢ The company should improve the work environment.
➢ Quality assurance system of Jamuna Apparels Limited should be modernized
because quality is the top priority of all international buyers.
➢ The company should be careful about timely delivery of the sample.
➢ They should import some necessary modern and automated equipment.
➢ The company should hire some designers to make sample design by themselves.
➢ The merchandise department should develop long time relationship with buyers,
buying houses and suppliers.
➢ The company should consultant with garments expertise regarding the
development strategies will be helpful to get more output.
➢ The company should improve the safety system.
➢ The company should increase the employee salary.
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4.1 Conclusions
The readymade garment sector plays an important role in the economic development of
Bangladesh. Bangladesh’s RMG sector has been playing a pivotal in facilitating the
country’s export earnings. The Ready-Made Garments industry occupies a unique
position in the Bangladesh economy. It is the largest exporting industry in Bangladesh.
The industry plays an important role to create employment and in the provision of
income to the poor. The government and the RMG sector should work together to
maintain competitiveness in the global RMG market. Jamuna Apparels Limited
maintained its CSR activities. Jamuna Apparels Limited also improve their workforce
quality of life and the society at large. During my internship period, I have observed the
activities of Jamuna Apparels Limited. According to my observation, I have given some
recommendation for improvement. This program helps me to enhance my knowledge
beyond the text book.
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References
Expert Program Management . (n.d.). Retrieved from Expert Program Management :
https://expertprogrammanagement.com/2018/04/herzbergs-two-factor-theory/
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