Contents

 Verbal Communication
 Types of Verbal communication
 Characteristics of effective verbal
communication
 Non-verbal communication & its
Characteristics
 Difference b/w Verbal & Non verbal
Communication
 Verbal Communication
 This is communication in which
message is transferred through
usage of words.
 Verbal communication is done by
word of mouth or by piece of
writing.
 Types of Verbal Communication
 Oral Communication: In oral
communication spoken words are used
which includes face-to-face conversation,
speeches, telephonic conversation, radio
television etc.
Advantage: This communication is
speedy, in face-to-face conversation we can
read the facial expressions.
Disadvantage: In Face-to-face
conversation you are unable to think deeply.
 Written Communication
 This communications includes written
words, memos, letters, charts etc.
 This communication is most common
form of business communication.
 This communication is less speedy as
compared to oral.
Oral And Written Communication
 Characteristics of effective verbal
communication

 Consider the object

 Be sincere and use simple
language
 Be brief and concise
 Use polite words and soft tone.
 Non-Verbal Communication
 Non-verbal communication includes all
unspoken messages both intentional and
unintentional. Such as gesture, posture,
body language etc.
 Features Of Non-verbal Communication

 Non verbal communication flows

through all acts of speaking or
writing.
 They are wordless messages.
 Is a creative activity which comes
through stimuli produced by the
of mind.
Some Pics Showing Wordless
Communication
 Difference b/w Verbal & Non-Verbal
Communication
 Verbaland non verbal are types
of communication, difference
between them is that we use our
voice in verbal communication
and we use body signs in non
verbal communication.