Professional Documents
Culture Documents
NPM : 21901073021
NPM : 21901073019
Class : PBI-4 A
Phases of Active
The conversation
Listening
Give Hint or signal Student A
that she/he needs to
talk.
Ask open-ended
questions (use verbal
cues; positive
reinforcement,
remembering,
questioning,
clarification)* see the
video part 1 also the
pdf file.
NPM : 21901073021
NPM : 21901073019
Class : PBI-4 A
Phases of Active
The conversation
Listening
Give Hint or signal Student A Hey there, how has your day been so far? You look like
that she/he needs to you're having a rough day.
talk.
Pick up on the hint or Student B I feel like these are stressful times
signal.
Disclose the issue. These long work days have been killing me
Ask open-ended
questions (use verbal
cues; positive
reinforcement,
remembering,
questioning,
clarification)* see the
video part 1 also the
pdf file.