Professional Documents
Culture Documents
Even after the operations system has been successfully designed and placed in
to actual use, considerable managerial discretion remains. This is because
decisions must be made on a shorter term basis – month to month, day to day
even hour to hour as to how the system will be operated and controlled.
Operational planning and control decisions involve scheduling and control of
human resources, materials, and financial input to produce the desired quantity
and quality of output most efficiently.
Operational planning and control are based on forecasts of future demand for
the output of the system. Even with the best possible forecasting and the most
finely tuned operations system, demand cannot always be met with existing
system capacity in a given time period. Unexpected trends and new product
developments, such as the smart card identity, as well as environmental and
political conditions can throw the forecasts off, and problems in the operations
system can reduce capacity. At these times, shorter term managerial decisions
must be made to allocate system capacity to meet demand. Planning and control
is concerned with the reconciliation between what the service beneficiary
requires and what the operation’s resources can deliver.
Planning and control activities provide the systems, procedures and decisions
which bring different aspects of supply and demand together. The purpose is
always the same – to make a connection between supply and demand that will
ensure that the operation’s processes run effectively and efficiently and produce
products and services as required by service beneficiaries or dictated by relevant
legislation.
Planning is a formalisation of what is intended to happen at some time in the
future. However, a plan does not guarantee that an event will actually happen.
Service beneficiaries change their minds about what they want and when they
want it. Service providers may not always deliver on time, machines may fail,
or staff may be absent through illness. Control is the process of coping with
changes. It may mean that plans need to be redrawn. It may also mean that an
‘intervention’ will need to be made in the operation to bring it back ‘on track’ –
for example, finding a new service provider that can deliver quickly, repairing
the machine which failed, or moving staff from another part of the operation to
cover for the absentees. Control makes the adjustments which allow the
operation to achieve the objectives that the plan has set, even when the
assumptions on which the plan was based do not hold true. Within the
constraints imposed by its design, an operation has to be run on an ongoing
basis.
‘Planning and control’ is concerned with managing the ongoing activities of the
operation so as to satisfy service beneficiary demand. All operations require
plans and require controlling, although the degree of formality and detail may
vary.
What is Forecasting?
Forecasting helps operations managers and departments develop meaningful
plans and reduce uncertainty of events in the future. Two important aspects
associated with forecasting are the expected level of demand and the forecast's
degree of accuracy.
OPERATIONAL PLANNING
Operational planning is the day-by-day and month by month planning for what
your organisation is doing; strategic planning determines the entire direction of
your organisation, including what it's not doing but should be doing. The two
forms of planning must be integrated, but must not be confused. It is important
to understand the difference between an "operational plan" and a "strategic
plan". The strategic plan is about setting a direction for the organisation,
devising goals and objectives and identifying a range of strategies to pursue so
that the organisation might achieve its goals.
Strategic Plan Operational plan
Impleme
nting the Operational Plan
The Operational Plan is a basic tool that directs the day-to-day activities of
organisational staff. All staff should be aware of the existence of the operational
plan, what its purpose is and why it is important to them. The Operational Plan
is only as good as the diligence of staff in putting it into action. To ensure that
there is sufficient understanding of the operational plan, the highest echelons of
management within the organisation must thoroughly communicate the
operational plan to staff.
Communication strategies can include:
A series of staff / team meetings in which senior management are engaged in
explaining key aspects of the operational plan and dealing with questions that
staff raise about the plan.
A breakdown of the overall operational plan into subsets and communication
of each subset to the work team or section that takes responsibility. This enables
the work team to more clearly understand, and be focused on, their part in
implementing the whole plan.
The development of systems that enable progress of strategies / tasks to be
measured and reported within a work team, and to management.
The provision of training so that staff may better understand their tasks and
responsibilities, and especially how they can contribute to the overall
achievement of the operational plan.
Aspects of the Operational Plan can be described in position descriptions of
employees
OPERATIONS CONTROL
Operational control regulates the day-to-day output relative to schedules,
specifications, and costs. Are product and service output high-quality and
delivered on time? Are inventories of raw materials, goods-in-process, and
finished products being purchased and produced in the desired quantities? Are
the costs associated with the transformation process in line with cost estimates?
Is the information needed in the transformation process available in the right
form and at the right time? Is the energy resource being used efficiently?
Operational control can be a very big job, requiring substantial overhead for
management, data collection, and operational improvement.
Having created a plan for the operation through loading, sequencing and
scheduling, each part of the operation has to be monitored to ensure that
planned activities are indeed happening. Any deviation from the plans
can then be rectified through some kind of intervention in the operation,
which itself will probably involve some replanning.
The output from a work centre is monitored and compared with the plan
which indicates what the work centre is supposed to be doing. Deviations
from this plan are taken into account through a replanning activity and the
necessary interventions made to the work centre which will ensure that
the new plan is carried out. Eventually, some further deviation from
planned activity will be detected and the cycle is repeated.
Types of control used in an organisation:
Feed-forward controls, also called preliminary controls, are
accomplished before a work activity begins; they ensure that directions are
clear and that the right resources are available to accomplish them.
Concurrent controls, sometimes called steering controls, monitor
ongoing operations and activities to make sure that things are being done
correctly; they allow corrective actions to be taken while the work is being
done.
Feedback controls, also called post action controls, take place after an
action is completed and focus on end results; they address the question:
"Now that we are finished, how well did we do?"
External control is accomplished through personal supervision and the
use of formal administrative systems.
Internal control occurs through individuals taking responsibility for their
work; it allows motivated individuals and groups to exercise self-discipline
in fulfilling job expectations and is consistent with many progressive
developments in the new workplace. Monitoring and control, which involve
detecting what is happening in the operation, replanning if necessary, and
intervening in order to impose new plans.
Two important types are ‘pull’ and ‘push’ control. Pull control is a system
whereby demand is triggered by requests from a work centre’s (internal)
customer. Push control is a centralized system whereby decisions are issued
to work centres which are then required to perform the task and supply the
next workstation Push and Pull Control One element of control is periodic
intervention into the activities of the operation. An important decision is how
this intervention takes place.
Therefore, they must ensure that whoever is doing the work is keeping
appropriate records so that progress can be assessed. This will involve, at the
implementation stage of the plan, being clear what systems and structures are
required. The things that need to be measured will give an indication of how
well the department is doing, hence, the name indication or performance
measures. Before completing the plan, agreement is required on how and
when it will be monitored and reviewed and what information the
Management Committee needs to receive in order to review progress. When
reviewing progress towards achieving the strategic aims and objectives, the
Management Committee should:
ensure that activities are kept within the parameters of the agreed strategic
aims and objectives;
ensure that activities are consistent with organisation’s vision, mission and
values; and
keep under review internal and external changes which may require
changes to the organisation’s strategy or affect their ability to achieve their
objectives.
RECENT BUSINESS ENVIRONMENT and CHALLENGES IN
COMPETITIVE EDGE.
Globalization
.Globalization can be defined as “a process of interaction and integration
among the people, companies, and governments of different nations.” It is
driven by a reduction in trade barriers, advancements in information technology,
and transportation technology. Operation managers face competition from the
company across the street, as well as, from across the country and across the
world. The companies who compete with others abroad will have to improve
quality while lowering prices to remain competitive. This falls on the operations
manager as he or she is the one who “engages in the four functions of planning,
organizing, leading, and controlling to ensure that the product or service
remains competitive in the market.”
Operations manager must tap into their creative skills as innovation will be a
key factor of success as will knowledge about international business and the
myriad cultures of the businesses around the globe.
Sustainability
One has defined business operational sustainability as a “method of evaluating
whether a business can maintain existing practices without putting future
resources at risk.” When discussing the concept of sustainability, it is often
referred to as the Three Pillars of Sustainability which are social,
environmental, and economic. Operations managers must concern themselves
with the outcomes of each of the pillars including how their work affects safety,
welfare, communities, the environment and economic sustainability.
Effective operations managers must implement best practices with a concern for
all three pillars of sustainability. They also need to initiate and verify corrective
action when any outcome of one of the three pillars becomes jeopardized.
Ethical Conduct
Ethics is defined as a subset of business ethics that is “meant to ensure that the
production function and/or activities are not damaging to either the consumer or
the society.” In particular organizations should consider the effects new
technologies, defective services, animal testing and business deals have on
people, safety, and the environment.
Unethical behavior has significantly contributed to the demise of successful
corporations like Enron, Tyco, and many varied firms doing business on Wall
Street. Being ethical across all business functions such as accounting, human
resource management, marketing and sales, and production are clearly within
the purview of the operations manager. Unethical behavior, regardless of its
origin, becomes a stain on the company as a whole.
Effective Communication
Being consistent and effective when communicating can be difficult anyone in
any position within an organization. The challenge for the operations manager is
to be able to communicate effectively with all internal and external
stakeholders. Whether they are talking to someone on the factory floor, or in the
boardroom, they must be able to effectively communicate their message as well
as process the messages being directed to them. Mastering oral, written, and
non-verbal communication is integral to making day-to-day operations run
smoothly. Effective and efficient communication is also necessary for building
employee morale and deepening trust with management. Operations managers
who take the time to be self-reflective, the initiative to be authentic, and the
effort to work on their communication skills are bound to be both productive
and successful. The development of these skills are frequently the most
requested of upper level management of their new and mid-level managers and
required to be successful in any company.
System Design
Key Issue in Operations, In relationship between system design and
operational management, the main theme is that organizations must develop
systems capable of “producing quality goods and services in demanded
quantities in acceptable time frames.” Designing the system, planning the
system, and managing the system present a wide variety of challenges to even
the most savvy operations managers.
As operations managers work in multidisciplinary environments, they must be
aware of and effectively respond to the challenges presented by globalization,
sustainability, ethical conduct, effective communication, and system design.
Doing this calls for operations managers to excel in the business, technical, and
interpersonal aspects of their work as they actively support the mission and
vision of their organization.
1.Estimating
It involves determining the quantity of garments to be produced and associated
cost involved for the same based on the sales forecast. Determinations of raw
materials and labour required to meet the planned targets and machine capacity
are the vital activities prior to budgeting for resources.
2.Routing
It is the method of determining the chain of operations to be carried out in the
production line to complete the assembling of garments. This information is
given by a product engineering function and is beneficial to make machine
loading charts. A route sheet is a document giving the guidelines and
information for conversion of raw materials into finished products. Route sheets
contain the following information:
It gives a time table for production, representing the total time period essential
for the production of a specific garment style. The objectives of scheduling are
as follows:
To avoid unbalanced utilization of time amid various
departments as well as work centers.
To utilize labor in an efficient manner such that the target is
achieved well within the established lead time to dispatch the order in
time and complete production at a minimum total cost.
4.Loading
Loading is the process of transforming the scheduled processes into practical
work. Two main concepts of loading are facility loading and machine loading.
Facility loading: It is the loading of the work center and
deciding which kind of jobs to be allotted to which machine.
Machine loading: It is the process of allocating specific jobs to
machines or workers based on primacies and capacity utilization. A
machine loading chart has to be made to demonstrate the planned
utilisation of machines and workers by allocating the jobs to
machineries as per priority determined at the time of scheduling.
Functions of production control:
Production control functions include the following:
1.Dispatching
It is defined as making the production-related activities in a dynamic manner by
issuing the orders and guidelines in agreement with the previously planned time
frames. It also gives a means for comparing actual progress of the work with
respect to the planned progress. The functions of dispatching are given below:
In unpaced lines, work pieces do not need to wait until a predetermined time
span is elapsed, but are rather transferred when the required operations are
finished. This type of line control is often implemented if stochastic variations
influence processing times. Fig. 1. Assembly lines for single and multiple
products. Assembly line balancing (ALB) relates to a finite set of work
elements or tasks, each having an operation processing time and a set of
precedence relations, which specify the permissible orderings of the tasks. One
of the problems in organizing mass production is how to group work tasks to be
performed on workstations so as to achieve the desired level of performance.
There Are , only two main types of measurements have been used in the
ALBPs.
The first one is technical measurements such as cycle time, balance delay or
total idle time, and minimizing the number of workstations. The second one is
economic measurements like profit maximization and cost minimization. In
general, assembly line balancing problem occur when an assembly line has to
be designed or redesigned. The assembly line problem was first introduced by
Henry Ford in 1915, the father of modern assembly lines used in mass
production.
In a few company one employer control 2 or more than 2 machines and this
result is output of line balancing. In another word the company used line
balancing for grow up the rate of production and decrease man power, idle time
and buffer near machine, also used line balancing for produced more than 2
products Assembly lines are the most important components of mass production
systems. The improved labor productivity is their essential significance for
manufacturers who have to produce high volume products in a fast and cost
effective manner. An assembly line consists of several successive workstations
in which a group of assembly operations (tasks) are performed in a limited
duration (cycle time).
DEMAND MANAGEMENT/FORECASTING
Methods of forecasting
Qualitative methods
At other times, especially when political and economic conditions are changing,
available data may be obsolete and more up-to-date information might not yet
be available. Similarly, the introduction of new products and the redesign of
existing products or packaging suffer from the absence of historical data that
would be useful in forecasting. In such instances, forecasts are based on
executive opinions, service beneficiary surveys, and opinions of experts.
Executive Opinions A small group of upper-level managers (e.g., in
marketing, operations, and finance) may meet and collectively develop a
forecast. This approach is often used as a part of long-range planning and new
product development.
Service Beneficiary Surveys Because it is the service beneficiaries who
ultimately determine demand, it seems natural to solicit input from them. In
some instances, every service beneficiary or potential service beneficiary can be
contacted. However, usually there are too many service beneficiaries or there is
no way to identify all potential service beneficiaries. Therefore, departments
seeking service beneficiary input usually resort to surveys, which enable them
to sample service beneficiary opinions.
Opinion of Experts A manager may solicit opinions from a number of other
managers and staff people. Occasionally, outside experts are needed to help
with a forecast.
The Delphi method has been applied to a variety of situations, not all of which
involve forecasting. As a forecasting tool, the Delphi method is useful for
technological forecasting, that is, for assessing changes in technology and their
impact on an organization. Often the goal is to predict when a certain event will
occur.
Firms may also increase capacity by improving the use of their resources.
The most common alternatives in this category are worker cross training
and overlapping or staggering shifts. Most manufacturing firms inventory
some output ahead of demand so that any need for a capacity change is
absorbed by the inventory buffer. From a technical perspective, firms
may initiate a process design intended to increase productivity at work
stations. Manufacturers can also shift demand to avoid capacity
requirement fluctuation by backlogging, queuing demand, or lengthening
the firm's lead times. Service firms accomplish the same results through
scheduling appointments and reservations.
The grouping of machines should be done, on product line, keeping in mind the
following principles:
• All the machine tools or other types of equipment must be placed at the point
demanded by the sequence of operations.
• All the operations, including assembly, testing and packing should be,
included in the line.
• Materials may be fed where they are required for assembly but not necessarily
all at one point; and
• There should be no points where one line crosses another line;
The product layout may be advantageously followed in plants manufacturing
standardised products on a mass scale such as chemical, paper, sugar, rubber,
refineries and cement industries.
MRP-based systems
With JIT and TOC as new alternatives to MRP, a long debate started,
concerning ‘Which is best – MRP, JIT or TOC?’, These discussions helped to
link planning and control approaches to the production environment, looking at
the specific features of each planning and control approach and its relative
merits in different situations. modelled the relationships between market and
product characteristics and the strategic choices for master scheduling, materials
planning, and shop floor control. At each level a set of market-related attributes
such as demand volume, product variety, and order winners, is used as a point
of reference to make generic choices among a set of MPC design variables. At
the master scheduling level, there are three choices; make-to-order (MTO),
assemble-to-order (ATO), or make-to-stock (MTS). At the materials-planning
level the choices are rate-based or time-phased. Finally, at the shop floor control
level the choices are MRP-type or JIT-type.
Many MRP II systems were re-branded as ERP systems during the 1990s and
were successively provided with increased information and communication
technology functionality, and they served a broader range of functions within
the manufacturing corporation. With the switch from MRP II to ERP systems,
the particular functionality of S&OP gained recognition in many manufacturing
firms. S&OP can be characterised as the long-term planning of production and
sales relative to the forecasted demand and the complementary resource
capacity planning. The planning object in S&OP is product families (groupings
of products having similar characteristics) and the planning horizon is typically
15–18 months with monthly planning periods. With a longer-term perspective, it
became possible to evaluate investments in production resources that take a
long time to acquire with respect to structured plans for sales, operations,
inventories, and backlogs.
This decade offered new approaches for improving operations. Concepts such
as lean production Particularly the concept of lean production has grown since
then and has synthesised the aspects of JIT, TQM, and other improvement
programs to become one of the most influential manufacturing paradigms of
recent times. However, the lean approach has been contrasted with the agile
approach that is related to flexibility. The contrasting nature of lean and agile is
the core of the leagile approach that advocates that supply chains adopt a lean
manufacturing approach upstream, enabling a level schedule and opening up an
opportunity to drive down costs upstream while simultaneously still ensuring
that downstream of the de-coupling point there is an agile response capable of
delivering to an unpredictable marketplace
Empirical investigations of lean versus agile have shown that there are
differences as well as some similarities between leanness and agility, Today,
many firms classify their improvement initiatives as “lean”.
Elements of MRP
Feedback – MRP II features important feedback from the production floor and
relay both progress and delay. It integrates this information to all levels of
schedule so that the next run is updated on a regular basis.
Schedule of Resources – Inventory management and control includes a
scheduling capability that concentrates on resources such as equipment,
machinery, and raw materials, which are crucial in the production of the final
goods. This feature is essentially where MRP II got its name from. MRP II
allows for the generation of comprehensive and accurate data, which helps
personnel gain tighter control of the manufacturing process.
Batching Guidelines – Batching guidelines are integrated as it is an important
element in the scheduling of resources. MRP software systems feature a host of
batching rules. The most important elements however are:
Lot for Lot – Lot for lot essentially means batches that perfectly match client
orders. For example, a company will only make 20 finished products for
Product A, to be followed by 10 of Product B. these batches are then
automatically followed throughout the process to ensure that it matches the
requirements of customers.
Economic Batch Quantity (EBQ) – In the case of EBQ, the size of the batch is
computed using a formula that significantly reduces cost through balancing
between set up cost and cost of stock. See the image below for explanation.
Part Period Cover – Part Period Cover essentially means production of batches
that matches the demand for a fixed period of time. Guidelines of making
products on a weekly basis is an example of Part Period Cover.
Software Extension Capabilities – Aside from inventory and resource control,
there are different other programs that are included in MRP II. Some of these
tools were designed to make the scheduling procedure more efficient. The MRP
II may also include an option for Sales Ordering Processing. Manufacturing
Resource Planning may also include stock recording and cost accounting
programmes, all of which are integrated into a company’s main database
system.
There are also MRP that feature advanced planning capabilities that include:
Computerized ordering of raw materials
Hard and soft allocation
Ideal versus present analysis of resource materials
Minimum and maximum panning activities
Planning for Labour Capacity – MRP facilitates calculation of standard labor
against the number of hours needed to meet daily, weekly, or monthly labor
schedules. It automatically manages labor by means of category and
qualifications.
Accurate Data – Initial data typed in should be accurate in order for the MRP
II to positively impact the manufacturing process. Errors in encoding
information in the system results in a variety of problems to the business.
Companies that develop and distribute MRP recommend users to carefully input
data to achieve up to 98% or higher in terms of accuracy.
Benefits
he MRP provides rich, detailed information that can be utilized by the
company in core functions such as planning, management decision-
making, and production.
Reduce overall workload and maximum efficiency if the MRP system is
managed correctly at all times.
Data from MRP enables the management to plan ahead, and forecast how
such planning can affect the overall profitability of the business.
Planning with the help of MRP makes a company more efficient, thus
avoiding unnecessary expenditures while maximizing profits altogether.
MRP is an innovative and highly competitive tool that undeniably beats
the traditional system of stock control and management.
A fully-automated MRP software system easily and efficient formulates a
production schedule which saves the company a large sum of money,
time, and labor.
MRP.
Material Requirements Planning (MRP) is a computer-based production
planning and inventory Control system. MRP is concerned with both production
scheduling and inventory control. It is a material control system that attempts to
keep adequate inventory levels to assure that required Materials are available
when needed. MRP is applicable in situations of multiple items with complex
bills of materials. MRP is not useful for job shops or for continuous processes
that are tightly linked.
The major objectives of an MRP system are to simultaneously: