PROFIT MAXIMIZATION TECHNIQUES:

 The opportunity to improve process costs often is underappreciated in banks, in part because it
involves taking a more manufacturing view of business processes.
 The goal is to improve the bank’s efficiency ratio by reducing the unit cost-to-value ratio of each
activity or transaction.
 The cost of opening an account, creating a loan document package, or handling a specific type of
transaction
 In the digital age, customers demand more self-service options and any-time, anywhere service.
So expanding customer self-service, case management, dispute management and event-based
decision-making can be perceived as better customer care, while lowering operational costs and
increasing effectiveness. However, banks should continue to make compelling offers as
incentives for customers to use lower cost channels.
 In addition to reducing process costs, automation tools can help improve staff productivity,
enabling banks to handle more transactions and greater volumes of activity with the same number
of personnel.
 Bank al Habib limited also find success in redefining job roles, using more flexible work
arrangements, providing mobility for off-site work, and outsourcing more specialized activities.
 Bank al Habib limited should try to engage consumers through digital channels and advance its
leadership in the digital space as well as expand its social media engagement on Facebook,
Twitter, Pinterest and LinkedIn.
 The goal of channel optimization is to assess the various ways customers interact with a bank in
order to create a cost-effective combination that is adapted to each bank’s specific customer base.
Channel optimization should not be about branches alone, as contact centers, online and mobile
banking, ATMs, and relationship managers also are important channels for customers. Banks are
working to enhance their contact centers via better operating hours and technical knowledge, as
well as their chat, text, and social media capabilities in order to meet customers changing
expectations.
HR PROCESS :

Bank al Habib limited features a well-established HRM department which is devoted for hiring capable,
skillful and well educated employees which are selected through special selection processes like
interviews and written test to make sure that the foremost appropriate candidates are hired .It also keeps
in sight the necessity and demands of existing employees.

RECUIREMENT
AND SELECTION

TRAINING AND
DEVELOPEMENT

PERFORMANCE EMPLOYEE
COMPENSATION
MANAGEMENT RELATIONS

 RECUIREMENT AND SELECTION:

The recruitment and selection process starts with employment planning. This process
includes deciding what positions the firm will have to fill, and how to fill them.
Then start the requirement and selection process firstly conduct the interview and then
conduct the test then training development then process management and then reward
management and employee relations.
 Training and Development:

 On the job Training :

 Coaching
 Job Rotation
 Action Learning
 Off the job Training:
 Outside seminars
 Training programs

 Performance management:

Check the performance of scale list in each employee.

 Compensation:

It is the fixed level of pay with reward linked to performance and gain the promotion and
cash award and bonus increment.

 Employee Relations:

The definition of employee relations refers to an organization's efforts to create and maintain
a positive relationship with its employees. By maintaining positive, constructive employee
relations, organizations hope to keep employees loyal and more engaged in their work.

DECISION MAKING STYLE:

 Centralized Decision Making By looking at the organizational structure of bank would

be found that the structure at bank is a critical one
 All the decisions are made at the top management level and the subordinates have to
obey these decisions. This trend in the decision making shows a pattern of rigidity in
structure of bank .
 The operation of an organization involves a number of activities, which are related to
decision making, and communication of these decisions. These activities must be well
coordinated so that the goals of the organization are achieved successfully