Mauro Sotille

Project Communications Project Communication

Management (33 Questões)
D040
• When communicating with a people- oriented person, a project manager should:

A Stress the relationships between his or her proposals and the people concerned
B Be precise about the value of the ideas to overall organizational human resource
values.
C Focus on personnel performance issues first
D Describe the ideas using anecdotal evidence to support recommendations.

D011
• When communicating with a process- oriented person, a project manager should:

A Remain patient when the other person disgress on arcane topics

B Emphasize the practicality of his or her ideas
C Present ideas in a logical, step- by- step manner
D Allow for small talk, focusing on procedural details

C003
• Which of the following contribute( s) to effective team communications?

A Having a communication facilitator

B Avoiding communication blockers
C Having a project war room
D All of the above.

C035
• A senior manager asks a project manager to hold a status review meeting on the
following Monday. The project manager should:

A Schedule the meeting as requested

B Request changes in the date from the senior manager if he/ she believes that
another date is better
C Ask his/ her team members for permission to hold the meeting
D Ask the Director of Project Management for permission to hold the meeting.

A002
• The basic elements of communication are :

A Listening, talking, and sign language

B Communicator, encoding, message, medium, decoding, receiver, and feedback
C Clarity of speech and good listening habits
D All of the above.
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A025
• The most common form of organizational communication is:

A Upward to management
B Downward to subordinates
C Horizontal to peers
D Horizontal to customers.

B003
• Formal written communication is important for which of the following?

A Scope changes not part of the original project scope

B Taking exception to a specification
C Procurement of raw materials
D All of the above.

B004
• It is a generally acceptable practice that if one of your clients makes an informal request
of you, then you should respond:

A Formally in writing
B With a memo
C Informally
D Non- verbally

A004
• Management calls a meeting to explain to all employees the new benefits package. This
is an example of:

A Upward communication
B Downward communication
C One- way communication
D Two- way communication.

B038
• Project communication is needed between the customer and the contractor;
communication between executives on these two sides should be:

A Informal
B Formal
C Either formal or informal
D Not always necessary.
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A030
• Communication in both project and non- project- driven organizations should occur in
__________ directions( s).

A One
B Two
C Three
D Four.

D001
• All the following are objectives of the kickoff meeting except

A Establishing work relationships and lines of communication

B Reviewing project plans
C Establishing individual and group responsabilities and accountabilities
D Discuss specific legal issues regarding the contract

B014
• Communication barriers include:

A Words that mean different things to different people

B Differing perceptions of receiver and sender
C Receivers hearing only what they want to hear
D All of the above.

B036
• You are hired as a project manager and asked to start communicating the project
expectations to your new project team. Your first activity should be to:

A Send an e- mail to all team members explaining the project and its expectations
B Use a kick- off meeting to start talking about the project and get the team's input
C Talk to each team member individually to discuss his/ her individual concerns
D Do both B and C

I024
• Which of the following management styles is most suitable for effective use of project
information?

A Authoritarian
B Secretive
C Facilitative
D Intimidating.
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C006
• The most common form of project communication is:

A Upward to executive sponsor

B Downward to subordinates
C Lateral to the team and line organizations
D Lateral to customers.

C007
• The project manager must receive reports and briefings from engineers, contracting
officers, procurement personnel, and marketing people. The project manager's
communication dilemma is one of:

A Encoding
B Decoding
C Choice of medium
D One- way communication.

A005
• Most project (and non- project) managers prefer __________ communications.

A Oral
B Written
C Cross- functional
D Non- verbal.

A006
• Project managers who are available to answer questions, provide guidance when
needed, and generally do not interfere with day- to- day activities have a( n) __________
managerial style.

A Autocratic
B Conciliatory
C Ethical
D Facilitative

A007
• Selective perception is __________ of new conflicting information that may result in a
breakdown in communication.

A Encoding
B Blocking out
C Transmission
D Acceptance
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A017
• The project manager who allows and supports group discussions and decision- making
is called a( n) __________ manager

A Autocratic
B Ethical
C Consensus
D Delegating

D017
• Paraphrasing can be achieved by:

A Use of a different communication medium

B Restatement in different terms
C Repetition of exactly what was said
D Asking the sender to resend the message but using different terms

A012
• The major reason why a project manager should use written instead of oral
communication is:

A Documentation
B Feedback
C Cost
D Barrier elimination

B001
• The most common form of written project communication is __________.

A Newsletters
B Bulletin board notes
C Reports, letters, or memos
D E- mail

C015
• Stakeholder analysis is defined as:

A An analysis to develop a systematic view of stakeholders' needs

B Understanding the emotional backgrounds of stakeholders
C Identification of sources to meet stakeholders needs
D A and C
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B027
• Information distribution is mainly concerned with which of the following?

A Which phase of the project the information concerns

B Making needed information available to project stakeholders
C The timeliness of the information
D B and C

C037
• You are giving your team instructions on how to perform a new test which is different
from the way that the team had performed it previously. The best way to verify that the
team understands what you want is to:
A Obtain feedback that the new method has been understood
B Analyze the team's perception barriers
C Use gestures in presenting the instructions
D Analyze the team's decoding skills

I013
• The Director of Project Management asks one of the project managers to keep her
informed about the status of a certain project. A week later, the project manager goes to
the Director to give a verbal update and is asked about the written status report. This
miscommunication could have been caused by which of the following:

A Perception filter of the project manager

B Personality screen of the director
C Lack of feedback
D All of the above

A009
• A project manager is responsible for a large project with a full- time project office of
eight people and a total team of 60 people. The project manager receives monthly a rather
large printout which lists the WBS cost account charges for each element down through
level five of the WBS for the past three months. The project manager:

A Will probably spend the weekend reviewing the data

B Won't ask for the report again
C Is experiencing communication overload
D Has chosen an inappropriate medium

B020
• Performance reporting includes all of the following except:
A Status reporting
B Progress reporting
C Deciding who needs what information
D Forecasting
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I411
• At the end of a project, which of the following must be true?

A AC = EV
B AC = PV
C EV = PV
D CPI = 1.0

IO11
• Status reporting is defined as:

A Describing what the project team has accomplished

B Describing where the project now stands
C Predicting future project status and progress
D Updating critical elements of project progress

I022
• Formal acceptance is documentation that a client or sponsor has accepted the product of
the project. Formal acceptance is part of which process?

A Scope verification
B Performance reporting
C Administrative closure
D A and C