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EMC® VNX® Series

Replacing an SFP module in a storage processor

November, 2014

Small form-factor pluggable (SFP) transceiver modules connect cables to socket

components in the storage processor. This document describes how to replace a discrete
standalone SFP module in an EMC® VNX5800 system.

Note

Do not completely remove assembly- or enclosure-level hardware from the system or rack
unless specifically directed. Figures in this procedure depict hardware completely removed
to increase their clarity.

For additional details on the locations of orderable parts, and their part number labels,
refer to the parts location guide for your specific VNX model. EMC posts and maintains
parts location guides online on the Related Documents section of https://
mydocs.emc.com/VNX. On the Related Documents page, under the VNX Hardware Parts
heading, click on the desired guide.
Topics include:
l Before you begin........................................................................................................ 2
l Preparing the system................................................................................................. 4
l Replace the faulted SFP module................................................................................. 7
l Finishing up............................................................................................................... 8
Before you begin
Before you begin this maintenance activity, refer to the component handling instructions.
You should also review the entire procedure prior to beginning any maintenance activity
on the system.

Summary of tasks for replacing a SFP

To replace a SFP you must complete the tasks below in the order in which they appear.
This document provides instructions for completing each task.
1. Disabling notifications
2. Identify the faulted SFP.
3. Remove the faulted SFP.
4. Install the replacement SFP.
5. Verify the operation of the replacement SFP.
6. Enabling notifications.
7. Return the failed part.

Handling replaceable units

This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit. The
procedures in this section apply to replaceable unit handling during hardware upgrades
as well as during general replacement.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive
electronic circuits in the equipment by simply touching them. Electrostatic charge that
has accumulated on your body discharges through the circuits.
Read and understand the following instructions:
l Provide enough room to work on the equipment.
l Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and
similar items.
l Do not remove replacement or upgrade units from their antistatic packaging until you
are ready to install them.
l Gather the ESD kit and all other materials before servicing any units.
l After servicing begins, avoid moving away from the work site; otherwise, you might
build up an electrostatic charge.
l Use the ESD kit when handling any units.
l If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency procedures (without an ESD kit) on page 3
l Use the ESD wristband that is supplied with the server.
l To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal
on the cabinet or enclosure, and then put the wristband around your wrist with the
metal button against your skin.

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 Replacing an SFP module in a storage processor

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce
the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.

CAUTION

These procedures are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.
l Before touching any unit, touch a bare (unpainted) metal surface of the enclosure.
l Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the enclosure, and at the same time, pick up the unit while it is still
sealed in the antistatic bag. Once you have done this, do not move around the room
or touch other furnishings, personnel, or surfaces until you have installed the unit
l When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.
l If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install the
unit, repeat these procedures.

Removing, installing, or storing CRUs

Use the following precautions when removing, handling, or storing CRUs:
l Do not remove a faulty CRU from the cabinet until you have the replacement
available.
l Handle a CRU only when wearing an ESD wristband (strap).
n Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet
enclosure.
n Wrap the ESD wristband around your wrist with the metal button against your
skin.
l Handle a CRU gently. A sudden jar, drop, or vibration can permanently damage some
CRUs.
l Never use excessive force to remove or install a CRU. Take time to read the
instructions carefully.

CAUTION

For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
l Store a CRU in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you
need to return the CRU.

CAUTION

A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive FRUs.

Handling replaceable units 3

 CAUTION

Some CRUs have the majority of their weight in the rear of the component. Ensure that
the back end of the CRU is supported while installing or removing it. Dropping a CRU
could result in personal injury or damage to the equipment.

Preparing the system

Take the following actions to prepare the system for this maintenance activity.

Disabling call home

Use Unisphere or naviseccli to disable call home for the storage system during this
maintenance activity. You can disable call home responses for a user determined time
period between the 30 minute minimum and the 240 minute maximum.

Note

The procedure below details how to disable call home using Unisphere. As an alternative
you can use naviseccli on a Windows management client to disable call home:
naviseccli eventmonitor -monitor -disableresponse -user <username>
-password <password> -scope 0 -server <serverIPaddr> -time <min>

Procedure
1. Log in to the storage system or the Unisphere domain that contains the storage
system.
2. From Unisphere, select System > Monitoring and Alerts > Notification and select the
Distributed Monitors tab.
3. Right click on the name of SP A in the list of distributed monitors for the storage
system on which you are disabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. Select the Disable Responses check box and set a time period during which
responses will be disabled for the anticipated maintenance activity. Then click OK.
In the popup that appears, click Yes to confirm.
5. Repeat these steps for SP B.

Note

You MUST disable responses on BOTH SP A and SP B to disable the storage system
call home responses.

Results
The storage system will not call home or respond to any other template applied to the
storage system for the specified time period.

4
 Replacing an SFP module in a storage processor

Note

Disable/Enable Responses (quiet mode) feature will automatically re-enable call home
when the timer you set to disable call home expires. Network connectivity between the
storage system and the call home monitoring station is required for the Software
Assistant to automatically enable call home and verify the call home rules.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Diagnosing faulted storage system hardware components

Use this procedure to log in to EMC® Unisphere™ and check for any faulted hardware
components in the storage system.
Procedure
1. Start Unisphere for the storage system by entering the storage processor IP address in
a browser window.
2. In the system drop-down list on the menu bar, select the system in which you may
have a faulted hardware component.
3. Select System > Hardware > Storage Hardware.
4. Check for any faulted storage hardware components.

Identifying the faulted Storage Processor SFP or SFP+ module

There are multiple SFP modules located in the system, depending on the I/O modules
installed. Table 1 on page 5 lists the different SFP connector module types, part
numbers, and transfer speeds.

Note

A functional SFP module can appear faulted for the following reasons:
l Incorrect cabling
l Broken cable
l SFP module not properly seated
Before replacing the SFP module, ensure that none of the above are true.

Table 1 SFP module types

SFP module type SFP module part/

number
SFP transceiver multimode for 1-, 2-, or 4-GbE ports 019-078-032

SFP+ transceiver limiting multimode for 2-, 4-, or 8-GbE ports 019-078-042

SFP+ transceiver multimode for 10-GbE/10-Gb FCoE ports 019-078-041

To identify the faulted SFP/SFP+ module that needs to be replaced, do the following:
Procedure
1. Log into Unisphere and navigate to System > Hardware > Storage Hardware.

Checking the system for faulted hardware 5

 2. On the Storage Hardware page, view the location of the fault SFP module.
3. From the rear of the system, locate the faulted SFP module in the storage processor (A
or B).
The logical port numbering format for each I/O module is:

<port type>-<I/O module position>-<port number>

Logical and physical port numbering begins at 0 for each I/O module type; ports are
numbered from bottom to top.

Additionally, Table 2 on page 6 provides details about the SFP module type, port
locations, and transfer speeds for SFP modules found in each type of I/O module.

Table 2 I/O modules with SFP type

I/O module type SFP Port locations SFP/SFP+ module

or speeds
SFP
+
Four-port optical 8Gb FC SFP+ 0, 1, 2, 3 2, 4, 8 Gb/s

Two-port optical 10 GbE SFP+ fxg-x-0, fxg-x-1, where x is the 10 Gb/s

slot location

Two-port 10 GbE FCoE SFP+ fxg-x-0, fxg-x-1, where x is the 10 Gb/s

slot location

Note

For more information about I/O module and SFP/SFP+ part numbers, refer to the VNX
Parts Guide for your system found on the Related Documents section of the VNX
Product Support web site (https://mydocs.emc.com/VNX).

4. Use the I/O module port labels, the information in Table 2 on page 6, and the fault
indicated in Unisphere, to identify the physical location of the faulted SFP module.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l Click the Unisphere Service Manager icon on your desktop
l Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager
l From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

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 Replacing an SFP module in a storage processor

Replace the faulted SFP module

In this section you will replace the faulted SFP module by completing the following
sections.

Removing an SFP module

Refer to Figure 1 on page 7 while performing the procedure that follows.
Procedure
1. If a cable is connected to the SFP, disconnect the cable.
2. Gently pull down on the spring release latch.
3. While still holding onto the latch, gently pull out the SFP module.

CAUTION

Do not remove the IO module. Removing the IO module causes the storage processor
to reboot immediately.

Figure 1 Removing an SFP module

EMC3551

Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which
you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the
faulted part.

Installing an SFP module

Refer to Figure 2 on page 8 while performing the procedure that follows.
Procedure
1. If you are replacing a failed SFP module, verify that the replacement SFP module has
the same part number as the failed SFP module.
The part number is on a label attached to the SFP module.

Replace the faulted SFP module 7

 2. Push the spring release latch up and slide the new SFP module into the port until it is
securely connected.
3. If you are replacing a failed SFP, reconnect the cable to the replacement SFP module.

Figure 2 Installing an SFP module

EMC3550

Finishing up
After completing the maintenance activity, follow the tasks in this section to return the
system to production ready.

Verifying the operation of a new or replacement part with Unisphere

Procedure
1. Start EMC® Unisphere for the storage system by entering the IP address in a browser
window.
2. In the system drop-down list on the menu bar, select the system in which you
installed or replaced the part.
3. Select System > Hardware > Storage Hardware.
4. Expand the enclosure in which you installed or replaced the part, and navigate to the
part.
5. Verify that the part is in the enclosure and that it is not faulted.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l Click the Unisphere Service Manager icon on your desktop
l Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager
l From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

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 Replacing an SFP module in a storage processor

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Enabling call home

Note

Disable/Enable Responses (quiet mode) feature will automatically re-enable call home
when the timer you set to disable call home expires. Network connectivity between the
storage system and the call home monitoring station is required for the Software
Assistant to automatically enable call home and verify the call home rules.

Use Unisphere or naviseccli to enable call home for the storage system following this
maintenance activity.

Note

The procedure below details how to enable call home using Unisphere. As an alternative
you can use naviseccli on a Windows management client to enable call home:
naviseccli eventmonitor -monitor -enableresponse -user <username>
-password <password> -scope 0 -server <serverIPaddr>

Procedure
1. Log in to the storage system or the Unisphere domain that contains the storage
system.
2. From Unisphere, select System > Monitoring and Alerts > Notification and select the
Distributed Monitors tab.
3. Right click on the name of SP A in the list of distributed monitors for the storage
system on which you are enabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. De-select the Disable Responses check box and click OK.
5. Repeat these steps for SP B.

Note

You MUST enable responses on BOTH SP A and SP B to enable the storage system call
home.

Results
You have enabled the storage system call home and responses.

Returning the failed part

Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.

Your comments
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quality of the user publications.

Enabling call home 9

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 Replacing an SFP module in a storage processor

Copyright © 2011-2014 EMC Corporation . All rights reserved. Published in USA.

Published November, 2014

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Returning the failed part 11