Donna De’Frias

https://www.weebly.com/editor/main/thp#/

Objective: To obtain a position in a diverse and progressive organization where I can

enhance and impart my skills and knowledge.

Highlights of qualifications
 Committed to striving to make positive contributions to society, in addition to enhancing
the quality or value of the lives of youth/children with genuine concern and sensitivity
 Experience working with clients with mental health issues, coordinated and
facilitated workshops and performed counselling duties
 Accumulated leadership skills through the development, implementation, and
management of support programs for a wide variety of clients
 Experienced in processing documentation and connecting clients with
appropriate personnel
 Experienced in adapting effectively to challenging and emergency situations

Profile
 Demonstrate extreme due diligence for the company that employs me, as if it is
that of my own
 Extremely trustworthy, personable, reliable, dedicated, employee with many
years of extensive and diverse experience, and skills
 Versatile, positive, motivated, organized and focus time management
 Ability to work independently and collaboratively
 Excellent analytical skills with the ability to analyze situations accurately and
effectively
 Experienced in providing optimum customer service in relation to clients, Co-
workers, and staff of all levels, while ensuring high standard of quality work

Employment Experience
Tartistry, Toronto, Ontario 2013-Current
Café Manager-Key holder, responsible for all opening and closing duties
 In charge of training, and handling all cash, debit and credit transactions
 Organize and host daily/weekly Staff meetings, provide high level of Customer Service

Sobeys, Toronto, Ontario 2003-2008

Customer Service Manager -Responsible key holder
  Managed all staff responsibilities, scheduling, training, employee positioning, and payroll
 Balanced all registers and safe, handled all cash, credit and debit transactions

Niche Café-Café 2009-2013

Manager
 Key holder, responsible for all duties pertaining to open and closing of the store
 Handled all cash, debit and credit transactions. provided high level of customer service

T.D. Canada Trust, Toronto, Ontario, Head Office 1979-2003

Commencing at entry level position and worked towards a management position by
exhibiting a strong work ethic and proving to be an asset to the company. Such positions
included:
 Mortgage Adjudicator-Responsible for approving mortgages, lines of credit and loans via
the Apro System within a limited time period to determine the acceptability of risks,
premium, etc..
 Mortgage Servicing Officer-Funded third party mortgages, as well as non-profit housing
loans

Education
Humber Institute of Technology & Advanced Learning, Toronto, ON Jan 2019-Current
 Child and Youth Worker Diploma (Currently pursuing)
University of Toronto Academic Bridging Program-Graduate 2005-2007
Gestalt Institute of Toronto-Graduated as a Certified Gestalt Therapist 2000-2005

First Internship - Child and Youth Care Practitioner

Our Lady of Sorrows Catholic Elementary School - Grade one class.

Second Internship - Humber College (Remote learning)

Group Project:
Mapping Community Resources
Created a resource guide - web site to help bring awareness and easy access to available
services for youth and their families in the Lakeshore neighborhood.

Individual Projects:
Self-Care Workshop
Created a workshop supporting the mental health and wellbeing of youth ages 11&12, this
workshop includes step by step instructions and demonstrates how to use at least four self-care
practices. This workshop can be applied to any setting including schools, day-treatment, or
group homes.
Journal Writing Practice Guide
Created a journal Writing Practice guide that benefit both the Child and Youth Care Practitioner
and the youth they work with as an important tool for personal growth.

Volunteer Work
YWCA-Gestalt Leader 2002-2005
 Prepared workshops and group activities on self-esteem for women going into the
workforce in a safe and comfortable environment for women to experience a sense of self
acceptance and address their feelings in the here and now
 Encouraged women to stay in contact through experiential and innovative approach
Canadian Cancer Society-Door to door campaigning 2000-2002
 Handled donations, collected and forwarded funds

Certificates/Training
 Certified Gestalt Therapist
 TCPS Core 2 Certificate
 Health and Safety Certificate
 First-Aid and CPR Certificate(pursuing)
 Safe Talk
 Crisis Intervention

REFERENCES AVAILABLE UPON REQUEST