ANSWER KEY BUSINESS ENGLISH 6 2018 UNIT 10

Goal 01
Describe your company’s current position
1. But if we didn’t lose money, we would charge what our competitor does.
But if we charged what our competitor does, we would lose money.
2. But if the economy weren’t so bad, people would book more expensive holidays.
3. But if we advertised online, we would reach the younger market.
4. But if we had done a SWOT analysis, we could plan our strategy better.

Goal 02
Assess the competition
1. As far as quality is concerned, we are second-to-none.
2. When it comes to/In terms of prices, AP can’t be beat.
3. When it comes to/In terms of customer service, Artesa is top-notch.
4. Teltec is way ahead of its competitors. Everything they do is a cut above the rest.

Goal 03
Describe changes and trends
1. b. a considerable rise in
2. b. fell slightly
3. c. wild fluctuations in
4. a. by
5. c. to
6. b. of

Goal 04
Make forecasts and projections
1. Sales are bound to pick up by the end of the year.
2. There will most likely be a tax increase next year.
3. It’s unlikely that we buy a new house in the next couple of years.
We are unlikely to buy a new house in the next couple of years.
4. They can’t possibly expect us to finish this job by Friday.

Goal 05
Discuss market research plans
1. b. just as much as
2. a. isn’t nearly as good as
3. b. twice as often as
4. a. are at least as good as
5. a. quite as many as

Goal 06
Create and ask market research questions
1. Would you mind answering a few questions?
2. Might I ask you how much you spend on electricity each month?
3. I wonder if I could ask you to complete this survey for me.
4. Could you tell me which one you prefer?
5. Could you tell me if you’ve used our products before?

Goal 07
Suggest courses of action
1. d. our current course of action.
2. b. prices was a big mistake.
3. a. it’s a marketing problem.
4. e. more money should be invested in R&D.
5. c. should buy from local producers.

Goal 08
Report market research results
1. b. The Finnish, however
2. b. in spite of
3. b. however,
4. a. Despite

Goal 09
Handle problems in telephone and online meetings
1. what time
2. who
3. understand, (explain)/rephrase
4. explain
5. how long

UNIT 20

Goal 11
Interrupt to ask a question or make a comment
1. each other
2. ourselves
3. each other
4. yourself
5. themselves

Goal 12
Make apologies and excuses
1. Everyone had already gone to bed by the time I got home.
2. When I dialed in the conference call had already started
3. When Trent arrived, Doug had already called.
4. By the time I realized there was a problem, they had already solved it.
Goal 13
Describe working conditions
1. so
2. such
3. so
4. so
5. such

Goal 14
Talk about job satisfaction
1. a. surprised
2. b. interesting…rewarding
3. b. disappointing … worried
4. a. disappointed

Goal 15
Describe job perks and benefits
1. b. Not living far from the office
2. a. Allowing employees to work from home
3. a. Improving the benefits package
4. b. Not being familiar with the new system

Goal 16
Describe a process or procedure
a–1
b–4
c–2
d–3
e–5

Goal 17
State concerns and discuss causes of production problems
1. The equipment broke down because they hadn´t done the maintenance.
2. They fell short of their quota because the new equipment hadn´t arrived on time.
3. We had already transferred our payment by the time we received the reminder notice.
4. Ted´s phone service (was) cut off because he hadn´t paid his bill for several months.
5. I had just sent Tina a message when she walked in the door.

Goal 18
Handle order complaints and problems
1. But if you had asked me, I could have helped.
2. However, if they hadn´t informed us, we would have been upset.
3. But I would have taken the job if they had offered me a higher salary.
4. We could have given you a 5% discount if you had paid the invoice within five days.

Goal 19
Request payment
1. c
2. a
3. b
4. d

UNIT 30

Goal 21
Present ideas for promoting safety at work
1. e
2. d
3. a
4. c
5. b

Goal 22
Describe reactions to stress
1. b – felt like
2. a – sound
3. b – looks like
4. a – seem
5. a – look

Goal 23
Discuss time management strategies
1. I have my accountant prepare my tax returns
2. We´re getting a professional to organize the event.
3. She got her son to wash her car.
4. We will get someone to fix the copier on Friday.
5. I had the documents delivered.

Goal 24
Describe management styles
1. c
2. b
3. a
4. d

Goal 25
Describe ambitions and aspirations
1. I´m the new kid on the block.
2. Actually, he´s just a big fish in a small pond.
3. Paula´s moving up the ladder quickly.
4. … because he´s the low man on the totem pole.
5. We´re just a cog in the machine.

Goal 26
React to ideas, comments, and suggestions
1. I suggest we take a break.
2. I recommended Dave speak to a lawyer.
3. Someone proposed that the meeting be postponed.
4. Emily recommended we go to the new Indian restaurant.
5. Patricia´s supervisor proposed Patricia be made team leader.

Goal 27
Delegate tasks
1. did
2. making
3. did
4. make
5. made
6. do

Goal 28
Discuss travel arrangements
1. preferences
2. prefer to leave
3. prefer leaving
4. would you prefer to stay
5. rather stay
6. prefer flying to taking
7. where do you
8. prefer

Goal 29
Comment on service delivery
1. We should have been served a snack.
 2. The hotel shouldn´t have been overbooked.
3. Your luggage could have been put on the wrong flight
4. The tour may have been canceled.
5. Everyone should have been given a refund.

UNIT 40

Goal 31
Describe the service-profit chain
1. It´s not urgent (that) you finish your report by tomorrow.
2. It was mandatory we attend the training.
3. It´s imperative (that) customer complaints be handled immediately.
4. Is it critical (that) this order be delivered today?

Goal 32
Discuss how to build customer loyalty
1. meet my expectations
2. timely
3. value for money
4. took care of
5. rest assured

Goal 33
Talk about what annoys or frustrates you
1. a. later that day
2. b. the year before
3. a. the following day
4. b. two days before

Goal 34
Communicate efficiently by email
1. consider
2. when I decide
3. present
4. call me

Goal 35
Ask for and offer assistance
1. d
2. c
3. b
 4. e
5. a

Goal 36
Explain the performance appraisal process
1. a matter of time
2. no matter
3. a matter for concern
4. what matters most
5. an important matter

Goal 37
Assess (your) performance
1. outstanding
2. quite good
3. excel at
4. fairly quick
5. One area
6. rather impatient
7. pretty well

Goal 38
Give an employee a warning
1. a
2. d
3. f
4. c
5. e
6. b

Goal 39
Give praise and compliments
1. b. give you a hand
2. a. has his hands full
3. a. give her a big hand
4. b. handed in
5. a. get it firsthand