Mobile Fixed Network Quality of Service Report 2011 PDF

Quality of (Mobile & Fixed) Network &
Services reporting for Quarter 1 . 2 . 3. 4 2011

Background
The Technical Quality of Service (QoS) & Key Performance Indicators (KPIs)
Regulations forms part of the regulations issued by the TRA in accordance
with:
 Article 13 (3) of Federal Law by Decree No. (3) of 2003. This regulation is
designed to ensure that licensees meet quality standards of performance and
adherence to the terms and conditions of the license granted to them.
 Article 14 (3) of Federal Law by Decree No. (3) of 2003. This regulation is
designed to grants the TRA the authority to issue policies with respect to the
terms and level of service by the licensees to the consumers, including the
standards and quality of Service.
Page 2
Methodology
Our study methodology was divided into two parts:
1- Measuring Quality of Service of Telecom operators under the parameters

published by the TRA.
2- Assessing the Quality of Service of Telecom operators by comparing them with

the drive test data conducted by wireless networks and services Team and
Quality of Service standards benchmarks done by TRA.
Page 3
Key Performance Indicators (KPI)
Quality of Service Parameters includes:

I. Mobile Network based Voice Services:
 Network Availability – Core & Radio Network
 Call Success Rate
 Call Drop Rate
 Call Setup Success Rate
 Call Setup Time
Page
Key Performance Indicators (KPI)
2. Fixed Network based Voice Services:

 Network Availability of main Telephone Exchange
Equipment
 Network Effectiveness Ratio
3. Two additional parameters
 Dial up connection
 Broadband
Page
Reports Summary
The Reports based on the Quality of Service for the

Mobile & Fixed Network - Annex 2 data reported via
licensees (Etisalat & du) to the Technology
Developments Affairs during 1st, 2nd ,3rd & 4th Quarter
of 2011.
Indicators are measured on the monthly averaged

data, which includes the largest possible statistical
representation.
Page 6
Fixed Net Voice Services – Q1
DU -Fixed Net Voice Services (Average) Etisalat - Fixed Net Voice Services (Average)
Network Availability 100% 100%
Network Effectiveness Ratio 99.45% 98.63%
100% 100%
100%
99.45%
100%
99% 98.63% DU -Fixed Net Voice Services

Etislat - Fixed Net Voice Services
99%
98%
98%
Network Availability Network Effectiveness Ratio
Page 7
100% 100%
100%
100%
98.81%
99%
98.16% Network Availability

99%
Network Effectiveness Ratio
98%
98%
97%
DU -Fixed Net Voice Services Etisalat - Fixed Net Voice Services
(Average) (Average)
Page 8
100% 100%
100%
100%
98.85%
99%
99%
97.72% Network Availability
98% Network Effectiveness Ratio
98%
97%
97%
DU -Fixed Net Voice Services Etisalat - Fixed Net Voice
(Average) Services (Average)
Page 9
100% 100%
100%
100%
99%
99% 97.76%
98% Network Availability
97.21%
98% Network Effectiveness Ratio
97%
97%
96%
96%
DU -Fixed Net Voice Services Etisalat - Fixed Net Voice Services
(Average) (Average)
Page 10
Mobile Net Voice Services – Q1
DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average)
Network Availability - Core Network 100% 100%
Network Availability - Radio Part 99.99% 99.99%
Call Completion Success Rate (2G) 97.47 % 99.22%
Call Completion Success Rate (3G) 98.69% 99.44%
Call Setup Success Rate (2G) 97.83% 99.49%
100%
100%
99%
99%
98%
DU -Mobile Net Voice Services
98%
Etislat - Mobile Net Voice Service
97%
97%
96%
Network Network Call Completion Call Completion Call Setup Success Call Setup Success
Availability - Core Availability - Radio Success Rate (2G) Success Rate (3G) Rate (2G) Rate (3G)
Netwok Part
Page 11
Call Drop Rate (2G) 0.38% 0.28%
0.40%
0.35%
0.30%
0.25%
0.20% Call Drop Rate (2G)

0.10%
0.05%
0.00%
DU -Mobile Net Voice Etislat - Mobile Net
Services Voice Service
Page 12
Network Availability - Core Network 99.98% 100%
100.00%
99.50%
99.00%
98.50%
98.00% DU -Mobile Net Voice Services (Average)
97.50% Etisalat - Mobile Net Voice Service (Average)
97.00%
96.50%
Network Network Call Call Call Setup Call Setup
Availability - Availability - Completion Completion Success Rate Success Rate
Core Radio Part Success Rate Success Rate (2G) (3G)
Network (2G) (3G)
Page 13
0.40%
0.35%
0.30%
0.25%
0.10%
0.05%
0.00%
DU -Mobile Net Etislat - Mobile
Voice Services Net Voice Service
Page 14
Network Availability - Core Network 99.99% 100%
100.00%
99.50%
99.00%
98.50%

97.00%
96.50%
Availability - Availability - Completion Completion Success Success
Core Radio Part Success Success Rate (2G) Rate (3G)
Network Rate (2G) Rate (3G)
Page 15
0.40%
0.35%
0.30%
0.25%
0.10%
0.05%
0.00%
DU -Mobile Net Etislat - Mobile
Voice Services Net Voice Service
Page 16
Network Availability - Core Network 100.00% 99.985%
100.00%
99.50%
99.00%
98.50%
97.00%
96.50%
Availability - Availability - Completion Completion Success Rate Success Rate
Core Radio Part Success Rate Success Rate (2G) (3G)
Network (2G) (3G)
Page 17
0.35
0.3
0.25
0.2
du - Mobile Net Voice Service
0.15
Etisalat - Mobile Net Voice Service 2
0.1
0.05
0
Call Drop Rate (2G) Call Drop Rate (3G)
Page 18
Measurments
 Etisalat - Internet Dial up connection
Quarter 1 Quarter 2 Quarter 3 Quarter 4

Internet Dial Up Total 94.07% 90% 75.25% 94.98
Services number of
dial
attempts,
which are
answered
by the
Internet
Server
(Average)
 DU - Internet Dial up connection
- Not applicable
Page 19

Mobile Fixed Network Quality of Service Report 2011 PDF

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Mobile Fixed Network Quality of Service Report 2011 PDF

Uploaded by

Copyright:

Available Formats

Quality of (Mobile & Fixed) Network &

Services reporting for Quarter 1 . 2 . 3. 4 2011

Our study methodology was divided into two parts:

1- Measuring Quality of Service of Telecom operators under the parameters

2- Assessing the Quality of Service of Telecom operators by comparing them with

Quality of Service Parameters includes:

2. Fixed Network based Voice Services:

The Reports based on the Quality of Service for the

Indicators are measured on the monthly averaged

Network Availability 100% 100%

Network Effectiveness Ratio 99.45% 98.63%

99% 98.63% DU -Fixed Net Voice Services

Network Availability 100% 100%

Network Effectiveness Ratio 98.16% 98.81%

98.16% Network Availability

Network Availability 100% 100%

Network Effectiveness Ratio 97.72% 98.85%

Network Availability 100% 100%

Network Effectiveness Ratio 97.21% 97.76%

Network Availability - Radio Part 99.99% 99.99%

Call Completion Success Rate (2G) 97.47 % 99.22%

Call Completion Success Rate (3G) 98.69% 99.44%

Call Setup Success Rate (2G) 97.83% 99.49%

Call Setup Success Rate (3G) 98.99% 99.65%

0.15% Call Drop Rate (3G)

98.00% DU -Mobile Net Voice Services (Average)

97.50% Etisalat - Mobile Net Voice Service (Average)

98.00% DU -Mobile Net Voice Services (Average)

98.00% DU -Mobile Net Voice Services (Average)

97.50% Etisalat - Mobile Net Voice Service (Average)

Quarter 1 Quarter 2 Quarter 3 Quarter 4

 DU - Internet Dial up connection

You might also like