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Compaq Prosignia 170
Compaq Prosignia 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Please first read the Legal Notice which contains copyright and trademark
information.
Then read the How to Use this Guide section, which shows symbol conventions,
technician notes, and the serial number location for the unit.
Click here for information on the computer's Battery pack and other Power Management
information.
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Legal Notice
The information in this guide is subject to change without notice.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the
agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Preface
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq
Prosignia Series Portable Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Series Portable Computers
without notice.
Symbols
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in
bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of data.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting
and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity
of the individual boards and subassemblies, the user should not attempt to make repairs at the component
level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any
indications of component replacement or printed circuit board modifications may void any warranty
Serial Number
When requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The serial
number is located on the bottom of the computer.
Locating Additional Information
The following documentation is available to support this product:
● Compaq Prosignia Series Portable Computer documentation set
● Introducing Windows 98 Guide
● Introducing Windows 2000 Professional Guide
● Service Training Guides
● Compaq Service Advisories and Bulletins
● Compaq QuickFind
● Compaq Service Quick Reference Guide
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Index Page
>Models
>Features & Controls
>Front Bezel Buttons:
Pointing Stick Model
>Front Bezel Buttons:
TouchPad Model
>Front Bezel Lights
>Left Side
Components
>Right side
Components
>Bottom of Unit
>Rear Connectors
>Power Management
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Troubleshooting
Index Page
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
This section helps identify the number associated with each item(s) for the Compaq Prosignia
Series Portable Computers. These Numbers are used to order replacement parts.
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
Index Page
This chapter covers the following specifications of Compaq Prosignia Series Portable
Computers. Click on a link to go to a particular specification:
Physical &
Environmental
Display
Hard Drives
CD/DVD Drives
Diskette Drive
Battery Pack
Modem
System Memory
System Interrupts
System DMA
System I/O
Pin Assignments
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Specifications
Physical & Environmental
Altitude
(nonpressurized
environment) 0 to
Operating 10,000 ft 0 to 3048 m
Nonoperating 0 to 0 to 9144 m
30,000 ft
Shock
Operating 10 G, 11 ms, half sine
Nonoperating 240 G, 2 ms, half sine
Vibration 0.25 G, 50-500 Hz sine, 1/2
Operating octave/minute sweep
Nonoperating 1.00 G, 50-500 Hz sine, 1/2
octave/minute sweep
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
Display
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
Hard Drives
Physical & 6 GB 12 GB 18 GB
Environmental User capacity per 6.4 GB 12 GB 12 GB
Display drive
Drive height 0.5 in/12.5 0.5 in/12.5 .5 in./12.5 mm
Hard Drives
Drive width mm mm 2.75 in./70 mm
CD/DVD 2.75 in/7 mm 2.75 in/77
Drives mm
Diskette Drive Interface type ATA-4 ATA-4 ATA-4
Battery Pack Seek times
(typical, including
Modem settling) 3 ms 2.5 ms 2 ms
System Single track 13 ms 12 ms 12 ms
Average 25 ms 23 ms 23 ms
Memory
Full stroke
System Physical configuration
Interrupts Cylinders 9279 23,392 35,152
System DMA Heads 6 16 16
Sectors per track 63 63 63
System I/O Bytes per sector 512 512 512
Pin Logical configuration
Assignments Cylinders 12,416 13424 16383
Heads 15 16 16
Sectors per track 63 63 63
Transfer rate
Media 86.4 to 153.3 85.5 to 85.5 to 161.1
Interface MB/s 161.6 MB/s MB/s
UDMA 33.3 UDMA 33.3 UDMA 33.3
MB/s MB/s MB/s
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PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
CD & DVD Drives
8X DVD-ROM Drive
Applicable Disc
4X DVD-ROM Drive
Applicable Disc DVD-ROM, CD-ROM, CD-XA,
CD-I, Photo CD, Multi-session,
Audio, CD-R, CD-RW
Center Hole Diameter .59 in./39 cm
Disc Diameter 12 cm/ 8 cm
Disc Thickness 1.2 mm
Track Pitch .74 µm
Access Time
Random < 150 ms
Full Stroke < 225 ms
Audio Output Level
Line Out 0.7 V rms
Cache Buffer 128 KB
Data Transfer Rate
Sustained, 16x CD rate 2400 KB/s (150 KB/sec at 1X)
Sustained, 4x DVD 5520 KB/sec
Normal PIO Mode 4 16.6 MB/sec
(single burst)
Startup Time < 15 seconds
Stop time < 6 seconds
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PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
Diskette Drive
Number of 2
Read/Write Heads
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Specifications
Li Ion Battery Pack
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
Modem
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
System Memory Map
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
System Interrupts
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
System DMA
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Specifications
System I/O Address
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Parallel Connector
Serial Connector
Connector Pin Signal
1 Carrier Detect
2 Receive Data
3 Transmit Data
5 Signal Ground
7 Ready to Send
8 Clear to Send
9 Ring Indicator
Keyboard/Mouse
Connector Pin Signal
1 Data 1
2 Data 2
3 Ground
4 +5 V
5 Clock 1
6 Clock 2
2 Green Analog
3 Blue Analog
4 Not connected
5 Ground
6 Ground Analog
7 Ground Analog
8 Ground Analog
9 Not connected
10 Ground
11 Monitor Detect
12 DDC2B Data
13 Horizontal Sync
14 Vertical Sync
15 DDC2B Clock
2 Data -
3 Data +
4
Ground
Modem
Connector Pin Signal
1 Unused
2 Unused
3 Tip
4 Ring
5 Unused
6 Unused
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Product Description
Rear Connectors
>Models
>Features & 1. Infrared port
Controls 2. Serial connector
>Front Bezel 3. External monitor
Buttons: connector
Pointing 4. Docking
Stick Model connector
>Front Bezel 5. Parallel
Buttons: connector
TouchPad 6. Power connector
Model 7. USB port
>Front Bezel 8. Keyboard/mouse
Lights connector
>Left Side
Components
>Right side
Components
>Bottom of
Unit
>Rear
Connectors
>Power
Management
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Models & Features
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Product Description
Features & Controls
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Front Bezel Buttons: Pointing Stick Model
>Models Display
1.
switch
>Features &
Suspend
Controls 2.
button
>Front Bezel 3. Power switch
Buttons:
4. Keyboard
Pointing
Stick Model 5. Speakers
>Front Bezel Pointing
6.
Stick
Buttons:
TouchPad
Model
>Front Bezel
Lights
>Left Side
Components
>Right side
Components
>Bottom of
Unit
>Rear
Connectors
>Power
Management
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Front Bezel Buttons: TouchPad Model
>Models 1. Display
switch
>Features &
2. Suspend
Controls
button
>Front Bezel 3. Power
Buttons: switch
Pointing Stick 4. Keyboard
Model 5. Speakers
>Front Bezel 6. TouchPad
Buttons: Buttons
TouchPad
Model 7. TouchPad
>Front Bezel
Lights
>Left Side
Components
>Right side
Components
>Bottom of
Unit
>Rear
Connectors
>Power
Management
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Front Bezel Lights
>Models
>Features & 1. Hard drive
Controls light
>Front Bezel 2. MultiBay
drive light
Buttons:
3. Num Lock
Pointing Stick
Light
Model
4. Cap Lock
>Front Bezel Light
Buttons: 5. Scroll
TouchPad Lock Light
Model
>Front Bezel
Lights
>Left Side
Components
>Right side
Components
>Bottom of
Unit
>Rear
Connectors
>Power
Management
MAINTENANCE & SERVICE GUIDE
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INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Left Side Components
>Models Composite
1. TV
>Features & connector
Controls
Cable lock
>Front Bezel 2.
connector
Buttons:
Pointing
Stick Model
>Front Bezel
Buttons:
TouchPad
Model
>Front Bezel
Lights
>Left Side
Components
>Right side
Components
>Bottom of
Unit
>Rear
Connectors
>Power
Management
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Right Side Components
>Models
>Features & 1. PC Card
Controls slot
>Front Bezel 2. Audio bass
Buttons: port
Pointing 3. MultiBay
Stick Model 4. RJ-11 jack
>Front Bezel (phone line
Buttons: connector)
TouchPad 5. RJ-45 jack
Model (NIC
connector)
>Front Bezel
Lights
>Left Side
Components
>Right side
Components
>Bottom of
Unit
>Rear
Connectors
>Power
Management
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Bottom of Unit
>Models
>Features & 1. Battery
Controls bay
>Front Bezel 2. Hard drive
Buttons: screw
Pointing Stick 3. Modem
Model slot cover
4. MultiBay
>Front Bezel notch
Buttons:
5. MultiBay
TouchPad release
Model latch
>Front Bezel 6. Fan
Lights
>Left Side
Components
>Right side
Components
>Bottom of
Unit
>Rear
Connectors
>Power
Management
MAINTENANCE & SERVICE GUIDE
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INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Product Description
Power Management
>Models When an electrical outlet is not available or is not convenient, the power
management of your battery plays a crucial role in the use of your personal
>Features & computer. This section explains how to care for your battery to maximize its life
Controls and effectiveness.
>Front Bezel
Buttons: Battery Packs
Pointing
Stick Model Your computer accommodates up to two rechargeable battery packs at one time.
Battery packs are supported in the following areas of your computer:
>Front Bezel
● Primary Battery Bay (Primary Battery Location)
Buttons:
TouchPad ● MultiBay (Third Battery Location)
Model With the computer turned off, each battery pack will recharge in less than three
>Front Bezel hours. With the computer turned on, each battery pack will recharge in less than
Lights five hours.
>Left Side If two fully charged battery packs are installed, one can be removed while the
Components computer is on without affecting system operation.
>Right side
Components
CAUTION: Before removing a battery pack, ensure that the computer
>Bottom of is connected to a fully charged battery pack or AC power source.
Unit
>Rear
Connectors
>Power
Management WARNING: Your computer contains a lithium-ion battery pack. There
is a risk of fire and burns if the battery pack is not handled properly. Do
not disassemble, crush, puncture the short external contacts, or dispose
of in fire or water. Do not expose to temperatures higher than 60°C.
Replace only with the Compaq spare designated for this product.
Battery packs are discharged in the reverse order, with the battery pack in the
MultiBay depleted first.
When the battery charge light turns off, the battery packs are fully charged.
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
CAUTION: to prevent damage to a battery pack, do not expose it to high temperatures for extended periods
of time.
If the computer will be unused and unplugged from an external power source for more than two weeks, remove and store
the battery packs.
System Beeps
Beeps with a Blinking Battery Charge Light
When the computer beeps while the battery charge light is blinking, the computer has entered a low battery condition.
CAUTION: When you are alerted of a low battery condition, very little battery charge remains. Save your
information and take immediate action to resolve the low battery condition.
Plug an optional aircraft power adapter into the power connector on the computer and into the in-seat power supply
available on some commercial aircraft.
An optional aircraft power adapter can be used to run the computer, but cannot be used to charge a battery pack.
If a charged battery pack is available, press the suspend button to initiate Suspend (standby), then remove the discharged
battery pack and insert a charged battery pack.
If neither external power nor a charged battery pack is available, press Fn + the suspend button to initiate Hibernation.
or
Save your work, then shut down the computer.
To display the location of a listed battery, select the corresponding battery icon. A lightening bolt icon beside a battery icon
indicates that the battery pack in that location is charging.
To display the battery meter icon in the taskbar, select Start-> Settings-> Control Panel-> Power Management->
Power Meter tab, then select the Show Power Meter on the Taskbar check box.
Running a Calibration
CAUTION: To prevent loss of work, ensure that the computer remains connected to AC power throughout a
calibration.
Stopping a Calibration
Select the Stop Calibration button on the Battery Calibration tab. The Stop Calibration button is visible only during a
calibration.
Go to the top.
Return to Product Description.
Return to Removal & Replacement.
Return to the Index page.
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
This section explains the removal and replacement procedures for the computer.
>Preliminaries
Report the
>Serial
computer
Number
serial number
Location
>Battery Pack to Compaq
when
>Hard Drive requesting
>MultiBay information or
Drive ordering spare
parts.
>Modem,
NIC, or Click here for
Combo cards information on
the
>RTC battery computer's
>Keyboard Battery pack
and other
>Memory
Power
Expansion
Management
>Switch information.
Cover
>Display
Panel
Assembly
>CPU cover
>Voltage
Converter
Board
>System
Board
>RJ Jacks &
Infrared
Board
MAINTENANCE & SERVICE GUIDE
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Electrostatic Discharge
Service Considerations
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Electrostatic Discharge
A sudden discharge of static electricity from a finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage
occurs. An electronic device exposed to electrostatic discharge (ESD) may not be affected at all
and will work perfectly throughout a normal cycle. Although, it may function normally for a
while, then degrade in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The table shows how different activities generate static electricity and at different electrostatic
voltage levels.
Service Considerations
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Listed below are some of the considerations that you should keep in mind during the
disassembly and assembly of the computer:
Tool Requirements
To service the computer, you need the following:
● Magnetic Torx T-8 screwdriver (for all screws unless otherwise specified)
● 9/32-inch socket for bushing guides
Screws
The screws used in the computer are not interchangeable. If an incorrect screw is used during
the reassembly process, it can damage the unit. Compaq strongly recommends that all screws
removed during disassembly be kept with the part that was removed, then returned to their
proper locations.
Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in these
maintenance instructions.
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid
damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the
connector. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing
the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts
being removed or replaced.
Cables
Use the following precautions when handling cables to avoid damage to the cable or computer:
● Always handle cables by their connectors.
● Avoid bending, twisting, or pulling on the cables.
● Apply minimum required force when seating or unseating the cables from their connectors.
● Place the cables in such a manner that they cannot be caught or snagged by parts being removed or
replaced.
● Handle flex cables with extreme care; they can tear easily.
CAUTION: When servicing these computers, ensure that cables are placed in their proper location during
the reassembly process. Improper cable placement can cause severe damage to the unit.
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Removable drives are fragile components that must be handled with care. To prevent damage to
the computer or a removable drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure
whether the computer is off or in Hibernation, turn the computer on, then shut it down.
● Before removing a diskette drive, CD-ROM drive, SuperDisk LS-120 drive, or a DVD-ROM
drive, ensure that a diskette or disc is not in the drive. Ensure that the drive tray is closed.
Before handling a drive, ensure that you are discharged of static electricity. While handling
a drive, avoid touching the connector.
● Handle drives on surfaces that have at least one inch of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● Do not use excessive force when inserting a drive into a drive bay.
● Avoid exposing a hard drive to products that have magnetic fields such as monitors or
speakers.
● Avoid exposing a drive to temperature extremes or to liquids.
● If a drive must be mailed, ship it in a suitable form of protective packaging. Shipping the
drive in standard packaging may not cushion it from destructive shock, vibration,
temperature, or humidity. Place a mailing label with the wording "Fragile: Handle With
Care" on the mailer.
● After the hard drive has been removed from the computer, avoid turning the hard drive
and tray upside down. The drive is not secured to the tray and can fall out.
● Do not place labels on the ventilation area on the hard drive.
● Heed the labels on the hard drive.
The battery pack should be removed before performing any internal maintenance
IMPORTANT:
on the computer.
WARNING: Metal objects can damage the battery pack as well as the battery
contacts in the battery compartment. To prevent damage, do not allow metal objects
to touch the battery contacts. Place only the battery pack for the Compaq Prosignia
Series Portable Computers into the battery compartment. Do not force the battery
pack into the bay if insertion does not occur easily.
CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a
battery pack, as this damages the pack, makes it unusable, and exposes potentially
harmful battery components. There are no field-serviceable parts located inside the
battery pack.
The Compaq Prosignia Series Portable Computers have several screws of various sizes
which are not interchangeable. Care must be taken during reassembly to ensure that
NOTE:
the correct screws are used in their correct location. During removal please keep
respective screws with their associated subassembly.
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
END OF
SEQUENCE
To replace the
battery pack,
reverse the
previous
procedures.
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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
END OF SEQUENCE
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END OF SEQUENCE
To replace the
memory module,
reverse the
previous
procedures.
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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
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TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
450 167929-001
MHz/64
MB
500 167930-001
MHz/64
MB
600 177907-001
MHz/64
MB with
SpeedStep
650 178236-001
MHz/64
MB with
SpeedStep
700 192998-001
MHz/64
MB with
SpeedStep
Memory Modules
32 MB 135242-001
64 MB 135243-001
128 MB 135244-001
256 MB 167136-001
Keyboards Continued:
Keyboards--Pointstick
models
Int'l 167968-002
UK 167968-031
Germany 167968-041
France 167968-051
Italy 167968-061
Spain 167968-071
Denmark 167968-081
Sweden 167968-101
Switzerland 167968-111
French 167968-121
Canadian
Portugal 167968-131
Latin 167968-161
America
Belgium 167968-181
Brazil 167968-201
Japan 167968-291
Taiwan 167968-281
Korea 167968-AD1
Keyboards--TouchPad
models
Int'l 167969-002
UK 167969-031
Germany 167969-041
France 167969-051
Italy 167969-061
Spain 167969-071
Denmark 167969-081
Sweden 167969-101
Switzerland 167969-111
French 167969-121
Canadian
Portugal 167969-131
Latin 167969-161
America
Belgium 167969-181
Brazil 167969-201
Japan 167969-291
Taiwan 167969-281
Korea 167969-AD1
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Not pictured:
Hard drive
167943-001
adapter
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Australia 246959-011
In the above illustration, The RTC battery's size is not in Italy 246959-061
NOTE: scale with the rest of the items. It was made larger to
Denmark 246959-081
enhance its visibility.
Sweden 246959-AG1
Europe, 246959-021
Mideast,
Africa
Japan 246959-191
Korea 246959-AD1
Description Quantity
Infrared lens 1 each
Display cover 2 each
(right and left)
RJ-45 jack cover 1 each
RJ-11 jack cover 1 each
PCMCIA dummy 2 each
card covers
cardbus up 1 each
cardbus down 1 each
LED/button 1 each
board cover
NIC/modem card 1 each
cover
Battery latch 1 each
knob
Battery spring 1 each
Battery knob 1 each
plate
Modem insulator 1 each
Rubber modem 1 each
pad
Power switch 1 each
Release hook 1 each
Multibay spring 1 each
Computer feet 2 each
Hinge covers 2 each
Display bumpers 1 each
Rubber caps 2 each
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Documentation
& Software
Germany 164003-041 164006-041
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INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Troubleshooting
Preliminary Steps
>Preliminaries
>POST
Before running POST, complete the following preliminary steps:
>Clearing
Password Use AC power when running POST or Computer Setup. A low
IMPORTANT: battery condition could initiate Hibernation and interrupt the
>Compaq test.
Utilities
1. Obtain established passwords. For information on clearing passwords,
>Troubleshooting click here.
without
2. Ensure that the hard drive is installed in the computer.
Diagnostics
3. Ensure that the battery pack is installed in the computer and the power
>Contacting cord is connected to the computer and plugged into an AC power
Compaq source.
4. Turn on the computer.
5. If a power-on password has been established, type the password and
press Enter.
6. Run Computer Setup. If a Setup password has been established, type
the password and press Enter.
7. Turn off the computer and all external devices.
8. Disconnect external devices that you do not want to test. If you want
to use the printer to log error messages, leave it connected to the
computer.
9. Use Compaq Utilities and loopback plugs in the serial and parallel
connectors if you plan to test these ports.
If a problem only occurs when an external device is connected to the
computer, the problem could be with the external device or its cable.
NOTE:
Isolate the problem by running POST with and without the external
device connected.
When the preliminary steps are completed, you are ready to run POST.
MAINTENANCE & SERVICE GUIDE
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INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Troubleshooting
Power-On Self-Test (POST)
>Preliminaries The Power-On Self-Test (POST) is a series of tests that run every
time the computer is turned on. POST verifies that the system is
>POST configured and functioning properly.
>Clearing
Password To run POST, complete the following steps:
>Compaq Utilities 1. Complete the Preliminary steps.
>Troubleshooting 2. Turn on the computer.
without If POST does not detect any errors, the computer beeps once or twice to
Diagnostics indicate that POST has run successfully. The computer boots from the hard
>Contacting drive or from a bootable diskette if one is installed in the diskette drive.
Compaq
POST Error Messages
If the system is not functioning well enough to run POST, or if the display is
not functioning well enough to show POST error messages, refer to the
Troubleshooting tables in the Troubleshooting without Diagnostics page.
If you receive one of the error messages listed below, follow the
recommended action.
Warning Message Recommended Action
Messages Description
CMOS checksum RAM information Run Computer Setup to reinitialize
invalid, run SCU has been CMOS-RAM.
CMOS corrupted.
CMOS failure, run CMOS RAM has Run Computer Setup to reinitialize
SCU lost power. CMOS-RAM.
Diskette The diskette If there is no diskette drive in the
controller error drive controller system, run Computer Setup to
failed to respond properly configure the CMOS-RAM
to the recalibrate to show no diskette drive present. If
command. the problem persists, or if a diskette
drive is present, complete these
steps until the problems is solved:
1. Check diskette drive connections.
2. Replace diskette drive.
3. Replace system board.
Diskette track 0 The diskette Try another diskette. If the problem
failed drive cannot read persists, you may need to replace
track 0 of the the diskette drive.
diskette in the
drive.
Hard disk The hard drive Check the drive parameters. Turn
controller error controller failed off the system and check all related
to respond to the connections.
reset command.
Keyboard The keyboard Replace the system board.
controller failure failed the
self-test
command.
Keyboard failure The keyboard Replace the keyboard. If the
failed to respond problem persists, replace the
to the RESET ID system board.
command.
No interrupts Timer 0 The Replace the system board.
from periodic timer
interrupt is not
occurring.
ROM at xxxx An illegal adapter Check the external adapter (such as
(LENGTH yyyy) ROM was located a video card) to determine if it is
with nonzero at the specified causing the conflict.
checksum (zz) address.
Time/Date The time and 1. Run Computer Setup.
corrupt - run SCU date stored in the 2. If problem persists, replace
real time clock auxiliary battery.
have been 3. If problems persists, replace
corrupted, system board
possibly by a
power loss.
Hard disk xx A failure or an 1. Run ScanDisk.
failure (or error) error occurred 2. Check disk in DOS and Windows
when trying to 95.
access the
hard drive.
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Troubleshooting
Clearing the Power-On Password
Reassemble the
computer by
reversing these
procedures.
Turn on the
computer to
verify that the
power-on
password has
been cleared. If
it has not been
cleared, repeat
Steps 1 through
5.
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Troubleshooting
Compaq Utilities & F10 Setup
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Troubleshooting
Without Diagnostics
>Preliminaries This section provides information about how to identify and correct some
common hardware, memory, and software problems. It also explains several
>POST types of messages that may be displayed on the screen.
>Clearing
Since symptoms can appear to be similar, carefully match the symptoms of
Password
the computer malfunction against the problem description in the
>Compaq Troubleshooting tables to avoid a misdiagnosis.
Utilities
Before Replacing Parts
>Troubleshooting
without When troubleshooting a problem, check the following items for possible
Diagnostics solutions before replacing parts:
>Contacting ● Verify that cables are connected properly to the suspected defective
Compaq parts.
● Verify that all required device drivers are installed.
● Verify that all printer drivers have been installed for each application.
Obtaining Update Information with Info Messenger
Select the Categories menu, then select a category from the drop-down
list.
To register, follow the instructions on the Info Messenger page. When your
registration is complete, you can
● Implement your customized search whenever you prefer from the Info
Messenger page.
● Set Info Messenger to send you the information by email as it becomes
available.
● Info Messenger will also inform you if there are updates to the system
ROM for your computer.
Checklist for Solving Problems
>Diskette/LS >Power
120
>Hard Drive >Screen
>Infrared >USB
MAINTENANCE & SERVICE GUIDE
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Troubleshooting
Contacting Compaq Support
Shipping Preparation
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are
not exposed to electrical or magnetic fields while stored in transit.
3. Disconnect the external devices from their power sources, then from the
computer.
Ensure that there is not a diskette in the
IMPORTANT: diskette drive and that there are no PC Cards
in the PC slots.
5. Pack the computer with sufficient packing material to protect it. Use the
original packing box or similar packaging.
MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Troubleshooting
Without Diagnostics: Solving Minor Problems
>Diskette/LS >Power
120
>Hard Drive >Screen
>Infrared >USB
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Troubleshooting
Without Diagnostics: Solving Minor Problems
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
Troubleshooting
Factory Default Settings for F10 Setup
The following tables contain the factory default settings for F10 setup configuration.
Initialization
Enable POST Memory Test Checked (enabled)
Keyboard Num Lock Unchecked (Off)
Hard drive boot sequence
1 Hard drive in the computer MultiBay
2 Hard drive in the computer hard drive bay
3 Hard drive in the expansion base or
convenience base half-height/MultiBay
4 Hard drive in the expansion base or
convenience base MultiBay
Boot display Auto
Language Language of country
Ports
Serial port 3F8, IRQ4
Infrared port 2F8, IRQ9
Parallel port 378, IRQ7
Ethernet port 300, IRQ11
Power
Low Battery Warning Beep Checked (enabled)
External Energy Saving Monitor Unchecked (not connected)
Connected
Power Management
Enabled While operating on battery power
Conservation Level High
Level Definition
High Suspend Time: 3 minutes
Hibernation Timeout: Immediate
Drive Timeout: 1 minute
Screen Timeout: 1 minute
Medium Suspend Time: 5 minutes
Hibernation Timeout: 1 hour
Drive Timeout: 2 minutes
Screen Timeout: 3 minutes
Custom Suspend Time: disabled
Hibernation Timeout: low battery
Drive Timeout: always on
Screen Timeout: always on
Security
Enable QuickLock/QuickBlank Unchecked (Disabled)
Enable Power-on Password Unchecked (Disabled)
Disable Serial/Infrared Ports Unchecked (Enabled)
Disable Parallel Port Unchecked (Enabled)
Disable PC Card Slots Unchecked (Enabled)
Setup Password Password blank
Power-on Password Password blank
Diskette Drives
Disable Diskette Drives Unchecked (Enabled)
Disable Diskette Boot Unchecked (Enabled)