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coordinate and working closely with business users and IT team to manage and monitor project
The first thing, I usually made a gap analysis between the current process with a new process that was
proposed. From the gap analysis I created, I can conclude what the requirement that I need, just for
example the current process we have 4 steps process and to be processed we want just 2 processes for
an automation process. the gap analysis with a new process we can reduce 2 processes and from gap
analysis, we can detail the requirement for the automation process.
1. Manual guideline
2. Credential for business user (training participants)
3. Environment readiness ( which environment can be used for training activities, ex: using testing
environment). For this item assign to development team/application support team
monitor and ensure all training checklist completed before training started
Moreover, I also assigned from another department to conduct training with the user where TMO lack of human resources
The first thing, I usually made gap analysis between current process with a new process that proposed. From gap
analysis I created, I can concluded what the requirement that I need, just for example : the current process we
have 4 steps process and to be process we want just 2 process for automation process. The gap analysis with
new process we can reduce 2 process and from gap analysis we can detailed requirement that what need for
automation process.