Description Level 1

Contact Person Mail I.D

Desktop Support Center aptssupport@lenovo.com

U.P.S - B.P.E Support Center support@bpeindia.com

U.P.S - Consul Neowatt Support Center support.fei@fujielectric.comsupport@consulneowatt

Call Logging Template - UPS

INFORMATION REQUIRED FOR TICKET LOGGING
SI.No. Description Information Required
1 Customer Name Aravakothuru sachivalayam
Aravakothuru Village,
2 Full address Srikalahati mandal, Chittoor
District
3 Nearest Landmark Srirama temple

4 Contact Person K. Sarath Santhan Kumar

Name
5 Contact No. 8919218755

6 Email ID. Arksachivalayam@gmail.com

7 UPS Model & Rating MF1101L3

8 UPS Serial No. M01M19K005666

9 Battery AH & Qty.

Battery getting down, Power off

UPS Problem
10 with in 3 mins, LOW BATTERY
description
ISSUE

Call Logging Template - Desktop

INFORMATION REQUIRED FOR TICKET LOGGING
system / Monitor
1
Serial Number
2 MTM Number
3 Contact Person
4 Contact Number
5 Alternate Number
6 Email I.D
Address with Postal
7
Code
8 Issue
Trouble Shooting
9
performed any
For FRU Part Issues:
10 Key board / Mouse /
Monitor
11 GSTIN
Available timings to
12 attend call / deliver
the part
 Escalation Matrix
evel 1 Level 2
Mobile Number Contact Person Mail I.D Mobile Number

1800-4199-733 / 1800 3000 8465 /

1800 419 4666 Anwar Basha abasha@bodhtree.com 9849055919
All days 09:00am-08:00pm IST

18001031247 Anwar Basha abasha@bodhtree.com 9849055919

Automatic complaint Registration Link:http://cs-automation.fujielectric.com/

Anwar Basha abasha@bodhtree.com 9849055919

ET LOGGING
Remarks

Snap can be provided to avoid any

confusion on the model & serial no

ET LOGGING
 Level 3
Contact Person Mail I.D Mobile Number

Rama Krishna rkeesara@bodhtree.com 9182512309

Rama Krishna rkeesara@bodhtree.com 9182512309

Rama Krishna rkeesara@bodhtree.com 9182512309

 Loan Ending Months
Jagan 1611 2/7/2020 1 1611
Cloths 4688 2/9/2020 3 14064
Ramana A.C 3350 2/11/2020 5 16750
Tower Speakers 1832 2/12/2020 6 10992
11481 43417