Hospitality personnel rendering good customer services

1. Surveying your guests and being open to what they say.

People enjoy expressing their views. As a result, guests will enjoy the chance to assist you with
properly serving them. Rather than relying on old-fashioned comment cards for your surveys,
use one of these modern strategies for gathering consumer information. When visitors sign out, it
is customary for the desk agents to inquire how their stay went. It normally results in pointless
responses, similar to what you'd say to a stranger when asked, "How are you?" Instead,
incorporate detailed questions into the checkout process. Questions like the ones below help you
get more intimate and gain a better understanding of how to enhance your hotel's customer
service:
- What were your hopes prior to staying at our hotel?
- How emotionally involved did you think the hotel staff was in making your stay as
enjoyable as possible on a scale of 1-10?
- What would you do in our hotel's customer service if you could?
These questions cause the visitor to pause and reflect on their encounter. It also allows the hotel
staff to correct any outstanding problems or put a little icing on top of a fantastic stay.

2. Responding to a customer’s request in a prompt and professional manner.

Responding to a client in a timely and respectful way is important for a variety of reasons.
Businesses depend on their clients to keep operations running smoothly and profitably.
Customers want their complaints to be answered respectfully, effectively, and quickly in order to
keep them happy. As a result, it is critical to respond to consumer requests in a timely and
competent manner. If a customer feels disrespected or that their issue was not successfully
handled, they could spread negative word about your company or file a lawsuit with other
agencies. As a result, the company's image suffers. If you can see this calmly and from the
perspective of the consumer, you are much more likely to excel in achieving positive word of
mouth and a feel good aspect for the customer.

3. Creating New Ways to impress your Guests during their stay.

Customer care will also include feelings, so it's important to ensure that you and everyone else
performing customer service duties are both courteous and polite. Never let your own feelings
get in the way of your ability to make your client satisfied. Many of the staff who care for and
support them at your house, as well as all of the various touch points they come into contact with
during their booking process, contribute to the guest experience. As a result, it's only natural that
all of the staff treat visitors with dignity and treat consumers the way they want to be served.
When your visitors look for the "home-away-from-home" feeling, your hotel employee's
interactions with guests will really be the difference between a positive and bad experience.