E-Commerce Process Flow for Stores

Customer places the Order on Brands.com website, which is routed to the partner systems, upon receipt of
Web Order to SAP – System will create Auto Sales Order, Delivery.

Process Flow

1) Idoc  Sales Oder  Delivery (Automated)

2) PGI & Invoice (Manual)
3) Trip Sheet (Manual)

Upon the successful creation of Sales Order & Delivery, Sales Order, Delivery, EAN and Quantity
information sent to Store email ID as shown below.

Mail Format:

To find the list of deliveries which are pending for Invoices and Trip sheets we will use TAT report.

Transaction Code  ZWH_TAT

Specify the required details in the below i/p screen as shown and then execute.
In the o/p screen, system will display Delivery number, Billing Doc number , Tripsheet number and etc…

PGI & Invoice:

Transaction Code  ZEPGI_STORE

After executing the ZEPGI_STORE, We need to specify the Delivery Document Number and then
execute (F8) as shown below.
If the entire customer requested quantity (ordered quantity) is available physically at the store level, we
need to scan the full quantity as shown below and then click on PGI & Invoice button.
New Screen:

After selecting the PGI & Invoice button, System will pop up a message box stating that

“Do u want to confirm the stock”  Select the option YES and proceed.
New Message Window:

After executing, system will create PGI, Invoice and will Print the Tax Invoice and Shipping Label
respectively.
Tax Invoice
Shipping Label

Trip Sheet

Trip Sheet created against the picked deliveries in a day. Once it is done, status ‘S’ will be sent to partner
system.

Transaction Code  ZETRIP

For the field site we need to specify the SAP Store code (Ex: 6635) & select radio button “eComm Trip
Sheet” as shown below and then execute (F8)

For the field delivery, we need to specify the delivery number and then press enter and then save the trip
sheet.
Nil Pick Scenario
While Performing the PGI & Invoice, if entire stock is physically not available for the customer ordered
(requested) quantity, we will perform the below activity.

Idoc  Sales Order  Delivery {Automated}

PGI & Invoice

Transaction Code  ZEPGI_STORE

After executing the ZEPGI_STORE, We need to specify the Delivery Document Number and then execute
(F8) as shown below.
If the entire customer requested quantity (ordered quantity) is not available physically at the store level, we
need to scan the Zero (0) quantity as shown below.
Select YES and continue.
Short Pick
While performing the PGI & Invoice, If physically available stock is less than (Partially Available) the
customer ordered quantity then we have to perform short pick activity.

Idoc  Sales Order  Delivery {Automated}

PGI & Invoice

Transaction Code  ZEPGI_STORE

After executing the ZEPGI_STORE, We need to specify the delivery document number and then execute
(F8) as shown below.
Once the status SP sent to sterling from the SAP, the following actions triggered

1) Delivery Document Number with Sales Order line items will be deleted.
2) Sterling system will update the line items with the available quantity and sent to SAP for the same
Sales Order
3) After receiving the Sales Order update from Sterling system, we have to re-process from Sales
Order until Trip sheet.

Process Flow
Idoc  Updated Sales Order  Delivery {Automated}

PGI & Invoice

Transaction Code  ZEPGI_STORE

After executing the ZEPGI_STORE, We need to specify the Delivery Document Number and then execute
(F8) as shown below.
Here we need to scan the full quantity as shown below and then click on PGI & Invoice button.

After executing, system will create PGI, Invoice and will Print the Tax Invoice and Shipping Label
respectively.

Invoice Print Copy

Trip Sheet :

Transaction Code  ZETRIP

Tripsheet Reprint  ZEPRINT

Return Order

Due to any reason (Ex: color Mismatch) if the customer is return the goods back to the Store, the following
actions are to be taken place.

1) IDoc  Return Order  Return Delivery {Automated}

2) Quality Check for customer returned articles {Manual}
3) PGR & Credit Memo {Automated}

To find the list of return delivery’s which are pending for QC, we will use the below report.

Transaction Code  ZRETURN

Here we need to specify the Site, return order date…as shown below and then execute (F8).

Here if QC is not performed for return delivery, for the QC status field will come with blank.

Quality Check:

Once return order and return delivery created in SAP, We have to perform the Quality Check for customer
returned articles, to do this use
Transaction Code  ZRORD_QC

Here we need to specify the Shipment Delivery (SAP Return Delivery), Return Order (Sterling Order)
numbers and then execute (F8)

After executing the above T-Code, We have to scan all the return EANs and update the QC status as
below.

Once QC Status updated successfully, QC status will send to Sterling team.

Cancel Order

Due to any reason if customer cancels the order before PGI & Invoice performed at the store, the following
activities taken place in SAP and no ACTIONS to be taken at the Store Front.

1) Idoc  Sales Order  Delivery {Automated}

2) Cancel Request received from sterling
3) Delivery Deletion  Sales Order status changed to complete {Automated}

By

Vishnu Pavan. P

SD Consultant