[12:01 AM, 5/5/2021] Sumit Goel: hi

[12:03 AM, 5/5/2021] HP Support: Welcome to HP WhatsApp Support. My name is Santosh, I will be
your technical support specialist, today.

NOTE: For security reasons, PLEASE DO NOT send any credit card information via chat.

[12:03 AM, 5/5/2021] Sumit Goel: pls check back side of serial number and mention model
number...can you verify please

[12:07 AM, 5/5/2021] HP Support: Thank you for confirming the details; please refer to
http://www.hp.com/go/privacy for HP privacy policy.

[12:08 AM, 5/5/2021] Sumit Goel: i have checked hp assistant app to detect my device ...serial
number is matching but model number is not matching

[12:08 AM, 5/5/2021] HP Support: How may I help you today?

[12:08 AM, 5/5/2021] Sumit Goel: how it is possible

[12:08 AM, 5/5/2021] Sumit Goel: i have checked hp assistant app to detect my device ...serial
number is matching but model number is not matching

[12:09 AM, 5/5/2021] Sumit Goel: my serial number is not matching with model number why

[12:11 AM, 5/5/2021] Sumit Goel: i hope u understand my question

[12:12 AM, 5/5/2021] HP Support: I am extremely sorry to hear about that. I will try my best to help
you.

[12:12 AM, 5/5/2021] HP Support: Could you please share the image of your hp assistant app .

[12:12 AM, 5/5/2021] Sumit Goel: please check.

[12:19 AM, 5/5/2021] Sumit Goel: please revert

[12:20 AM, 5/5/2021] Sumit Goel: i am bit worried

[12:20 AM, 5/5/2021] Sumit Goel: how it is possible...why it is detecting my model number wrongly

[12:23 AM, 5/5/2021] HP Support: I understand your situation sir.

[12:24 AM, 5/5/2021] HP Support: I need you to please uninstall your Hp assistant app and then
reinstall it again.

[12:24 AM, 5/5/2021] Sumit Goel: ok how to uninstall

[12:29 AM, 5/5/2021] HP Support: Please open your control panel and share the image.

[12:31 AM, 5/5/2021] HP Support: Are we connected?

[12:31 AM, 5/5/2021] HP Support: Thankyou sir.

[12:31 AM, 5/5/2021] Sumit Goel: Yes

[12:32 AM, 5/5/2021] Sumit Goel: I did not find here hp assistant support

[12:32 AM, 5/5/2021] HP Support: Okay sir.

[12:33 AM, 5/5/2021] HP Support: http://www.hp.com/go/hpsupportassistant

[12:34 AM, 5/5/2021] HP Support: Please open this site in your system download the file.

[12:34 AM, 5/5/2021] Sumit Goel: ok i am installing

[12:35 AM, 5/5/2021] Sumit Goel: pls wait

[12:35 AM, 5/5/2021] HP Support: Okay sir.

[12:36 AM, 5/5/2021] HP Support: Also please check that you Windows is Up To date.

[12:36 AM, 5/5/2021] Sumit Goel: yes uptodate

[12:38 AM, 5/5/2021] Sumit Goel: what it mean sir

[12:40 AM, 5/5/2021] Sumit Goel: can u pls check

[12:43 AM, 5/5/2021] HP Support: Click ok.

[12:43 AM, 5/5/2021] Sumit Goel: ok now it is installed successfuly now

[12:44 AM, 5/5/2021] HP Support: Now please restart your system.

[12:44 AM, 5/5/2021] Sumit Goel: now should i open to continue as a guest

[12:45 AM, 5/5/2021] Sumit Goel: ok

[12:46 AM, 5/5/2021] Sumit Goel: Yes restart sir

[12:46 AM, 5/5/2021] HP Support: Now open Hp assistant app and check.

[12:46 AM, 5/5/2021] Sumit Goel: Now continue as a guest or create account

[12:48 AM, 5/5/2021] HP Support: If you have a existing account then log from that account else
create a new account.

[12:49 AM, 5/5/2021] Sumit Goel: Ok

[12:50 AM, 5/5/2021] HP Support: Okay sir.

[12:51 AM, 5/5/2021] Sumit Goel: What should I do ...share later?

[12:51 AM, 5/5/2021] HP Support: Yes sir.

[12:52 AM, 5/5/2021] Sumit Goel: Again it is showing wrong model number sir.. although I have used
other mobile number and email id

[12:54 AM, 5/5/2021] Sumit Goel: I don't understand what is this..

[12:54 AM, 5/5/2021] HP Support: Please check below if the serial number and product number are
correct or not.

[12:55 AM, 5/5/2021] Sumit Goel: Exactly matching

[12:57 AM, 5/5/2021] HP Support: Okay sir. Do not worry. As I have just confirmed it is due to some
issue in our data base. It will not affect anything as the most important this is serial number and it is
correct.

[12:58 AM, 5/5/2021] Sumit Goel: Ok this laptop model number is also not avaliable
[12:59 AM, 5/5/2021] Sumit Goel: No I am worried ..is it cheating

[12:59 AM, 5/5/2021] Sumit Goel: By the shop person

[1:00 AM, 5/5/2021] Sumit Goel: When should I check it again

[1:00 AM, 5/5/2021] HP Support: Sir I can assure you that we have the right data here but it may niot
be shown in Hp assistant App.

[1:01 AM, 5/5/2021] HP Support: HP Laptop 15s-du1064TU

[1:01 AM, 5/5/2021] HP Support: Could you please confirm if this is the correct model.

[1:02 AM, 5/5/2021] Sumit Goel: Yes it is correct

[1:02 AM, 5/5/2021] Sumit Goel: But it should come correctly in assistant app for future updation
any

[1:03 AM, 5/5/2021] HP Support: We have the correct details but due to some data base issue it may
not reflect it Hp assistant app.

[1:03 AM, 5/5/2021] Sumit Goel: Can u raise the query..so that I will get it correctly soon

[1:09 AM, 5/5/2021] HP Support: I can completely understand how you are feeling right now. If I
were in your position, I would feel the same way.

[1:09 AM, 5/5/2021] HP Support: However the conecred team is working on this and will be solved
soon.