Chapter 3 Assignment

Group D: Ziyang Zhang; Hao Weng ; Zixuan Wei; Ganjian Ye

3.3
Answer:
a. Arrival rate = 150 B/h

Processing rate = 100 B/h

arrival from 6am to 2 pm = 8 hours * 150 = 1200 B

processing from 6am to 2pm = 8 hours *100 = 800 B

Maximum amount of Cranberries waiting in Total = 1200 - 800 = 400 B

Maximum amount of Cranberries waiting in bins = 200 B

Maximum amount of Cranberries waiting in trucks = 400 - 200 = 200 B

b. The bin can hold max 200 B, need 2 hours to proceed, so at 4:00pm, truck don’t need
wait.
c. Processing rate = 100 B/h

Maximum amount of Cranberries waiting in Total = 1200 - 800 = 400 B

So it needs 4 hours to empty the bin. 6:00pm

d. arrival from 6am to 2 pm = 8 hours * 150 = 1200 B

processing from 6am to 10am = 4 hours *100 = 400 B

processing from 10am to 12pm = 4 hours *125 = 500 B

1200-400-500=300 B

100B in truck and 200 B in Bin

100/125=0.8h=48mins

200/100=2h

So 4:48mins
3.4
Answer:
a. Produce rate=5000 G/H
Request rate=10000 G/H
When inventory is empty, the client starts to wait.
25000/(10000-5000)=5 hours
So 1:00 pm
b. Total milk need to produced for client is 100000-25000=75000
75000/5000=15 hours
So at 11:00 pm
c. 25000/1250=20 trucks
d. Truck work from 1pm to 11pm, min is 0, max is 20
(10*20/2)*50=5000$
3.6
A. The total working time for each worker
8*60*20=9600mins/month
The time Administrative support person need to finish his or her work
(70*15%+120*5%+50*50%+100*30%)*50=3575mins
The implied utilization of the Administrative support person
3575/9600=37.24%
The time Senior accountant need to finish his or her work
(50*15%+150*5%+5*50%+30*30%)*50=1325mins
The implied utilization of the Senior accountant
1325/9600=13.80%
The time Junior accountant need to finish his or her work
(120*15%+300*5%+80*50%+200*30%)*50=6650mins
The implied utilization of the Junior accountant
6650/9600=69.27%
So,the Junior accountant is the bottleneck.

B. The implied utilization of the senior accountant is 13.80%.

The implied utilization of the Junior accountant is 69.27%
The implied utilization of the Administrative support person is 37.24%

C. The factors which are relevant to the profit are the amount of money charged per income tax
statement and the time it took to complete it.

D. Because the bottleneck among the three persons is the Junior accountant, the reduction of
writing time would only increase the processing capacity of the Administrative support person.
Therefore, this change will not change VF's overall processing capacity.
3.7
a. Process output rates
Washing - 60/10 = 6 customers / hour
Waxing - 60/10 = 6 customers / hour
Wheel cleaning - 60/7 = 8.571 customers / hour
Interior cleaning - 60/20 = 3 customers /hour
Total customers visiting the facility = 40
Customers of washing facility = 40 customers
Customers of waxing facility B= 0.6x40 =24
Customers of wheel cleaning facility C =0.45x40 =18
Customer of interior cleaning facility D = 0.3x40 =12
Utilization of washing = 40/12x6 = 55.56%
Utilization of waxing = 24 /12x6 = 33.33%
Utilization of wheel cleaning = 18 / 103 = 17.50%
Utilization of interior cleaning = 12 / 3x12 = 33.33%
b. Washing has highest utilization.
c. Calculate the utilization
Washing = (24+8+8+40)/(72*2) = 55.56%
Waxing = (8+8+40)/72 = 77.78%
Wheel cleaning = (40+8)/103 = 46.67%
Interior cleaning = 40/36 = 111.11%
The new bottleneck in the process is Interior cleaning.
d. 40-36 = 4 customers
4 customers will be not serviced.
3.8
a. frozen drink maker- 60/2 = 30 customers / hour
The implied utilization of frozen drink maker -20/30=66.7%
b. The time Casher need to finish his or her work
(25+20+70+5)(1+25%)*20/60+ 25*20/60+5=63.3mins
The implied utilization of Casher-63.3/60=105.6%
The implied utilization of espresso drink maker-70/60=116.7%
So, espresso drink maker has the highest implied utilization.
c. The time Casher need to finish his or her work
(25+20+70+5)(1+30%)*20/60+ 25*20/60+5=65.3mins
The implied utilization of Casher-65.3/60=108.9%
So, the levels of implied utilization of casher change to 108.9% as a response to this promotion.