Training manual

Lateness:

Even being a few minutes late can affect the teaching of your class. If you are going to be late -
telephone and let us know.

Absence:

If you are unable to attend training, for whatever reason, it is vital that you let us know as soon
as possible. We like you to telephone in yourself and to telephone, at a reasonable time, each day
that you will be absent. If you are likely to be away for a period of time, we need to know
approximately how long you will be away.
If you are absent for more than one day in the first week, it may be necessary to hold you back
until the next course. This is because the first week is absolutely vital for your progress.
Please note that it is your responsibility to find out, from the trainer, what has been missed while
you were absent. Do NOT ask other trainees to explain missed topics - they do not have the
knowledge or experience to help you.

Appearance:

Whilst we do not have a strict dress code, we expect students to maintain an acceptable standard
of appearance.

Hair:

Hair should look as if it has had some attention; no 'way out' styles please. Please keep hair away
from the face, so as not to obscure your vision. Long hair should be tied back.

Personal Hygiene:

The Training School often gets very hot and personal smells are extremely offensive to work
close to. Please pay attention to your personal hygiene.

Refreshments:

Tea and coffee etc. is provided at the Training School. Facilities are also available for the
consumption of food; however, please make sure that you always clear up after yourself.
 CODE OF CONDUCT AND APPEARANCE.
1. Whilst a friendly attitude to customers is encouraged, excessive conversations are to be
avoided.

2. The dealer, whilst at the table, should not carry on a conversation that is unrelated to the
game in progress.

3. An upright stance must be maintained at all times, i.e no slouching.

4. Dealers must never attempt to settle a dispute.

5. Dealers must never dispute the decision of an Inspector or Pit Boss with either words or
attitude.

6. Although dealers must assist customers, the dealer must never make a decision for a
customer.

7. "Clear Hands" must be shown whenever concealment of cash or chips could be possible
e.g

a) Upon arriving at or leaving the table.

b) Before removing hands from the table.

c) Before touching any bets.

d) Retrieving chips dropped on the floor.

8. Chips may only be handled in the normal course of play.

9. The dealer must not leave the table without permission. After leaving a table, report to the Pit
Boss, and then go straight on a break. Gaming staff may not leave the premises during a shift.

10. Staff may NOT associate with customers outside of work.

11. Gaming staff is not allowed to visit any other Casino, without the prior permission of their
General Manager.

12. A high standard of personal appearance and hygiene is expected to be maintained at all
times.

13. Tinted or dark glasses are not permitted, without a medical certificate.
 DUTIES OF THE DEALER.
1. To have a sound working knowledge of the game.

2. To deal the game in accordance with the rules laid down by the Gaming Board, and
following the procedures in the gaming manual.

3. To maintain the general tidiness of the gaming table during business, e.g. keeping handbags,
drinks and food etc. off the tables.

4. To receive, check and sign for the cash chip float prior to opening gaming tables; and
similarly for any subsequent table fills or credits.

5. To listen to the Inspector at all times, and announce all transactions clearly, in accordance
with procedures.

6. Under no circumstances leave the table unattended, or turn away from the float.

7. Adopt and maintain the correct approach when on the gaming floor, showing the necessary
interest and concentration.

8. Report any discrepancies or incidents of a doubtful nature to Management.

9. To co-operate with colleagues whilst dealing to ensure the smooth running of the game.

10. Keep Inspector informed by means of a clear commentary on all operations and
transactions.

11. Pass all relevant information to incoming dealer.

12. Display a courteous attitude to customers at all times, listening with patience and when
required, providing a brief explanation of the game.

13. In the case of a dispute refer the customer directly to the Inspector.

14. At the close of gaming prepare the remaining cash chips for checking and sign the
appropriate documentation before returning the float to the Cash Desk.

15. Be prepared for the cash count at the end of operations as and when required by
Management.