System that moves a product/service from supplier to customer Involves transformation of inputs to outputs Includes every entity that comes into contact with the business during production Basic elements: Customer Starts the chain/process by creating demand Planning Purchasing Purchases raw materials needed to satisfy demand Purchase orders sent to suppliers Inventory Receiving, storing, and checking raw materials Production Transportation (to customer) Just-in-time vs. just-in-case Just-in-case (JIC) Traditional stock management system that recognizes need to maintain large amounts of stock (reserve/buffer stock) Important during supply or demand fluctuations or contingencies Ensures there is always stock available to meet customer demands Fatal to the business if they overestimate the demand for its products Advantages: Allows a business to meet sudden changes in demand Increased flexibility Purchasing economies of scale Reduces down time Disadvantages: Costs of holding stock – costs for storage Opportunity cost of money being tied in stocks Just-in-time (JIT) See unit 5.3 Stock control Managing stock levels Careful planning to ensure sufficient stocks are available at the right time Disadvantages of stockpiling (holding too much stock): Storage costs will increase Stocks might be prone to fire, theft or damage Stock might perish and deteriorate Stocks can be illiquid and do not generate money May become obsolete when demand changes Excess stocks may need to be discounted to offload unwanted products Disadvantages of stock-out (not holding enough stock): Lost sales Damaged corporate image and disgruntled customers Inefficiencies in machinery Higher administration costs Goal is optimum level of stock/economic order quantity Large orders = economies of scale but storage costs Factors: Type of product (e.g. FMCGs need to have large volume of stock) Forecast level of demand Lead times – large lead time = large volume of stock Costs of stockholding Stock control chart Assumes sales are constant Lead time – time it takes for ordered stock to arrive Buffer stock/minimum stock level – reserve stock (JIC) Reorder quantity – how much the business orders at reorder level Reorder level Level of stock wherein the business reorders (Minimum stock level) + (lead time * demand per day)
Capacity utilization rate
(Actual output / productive capacity) * 100 Measure of firm’s efficiency in terms of idle resources How to improve CU – marketing, subcontracting, reduce capacity High CU means: Level of output is close to max (productive capacity) Fixed costs are spread over high production High CU is important for firms that have High fixed costs Low profit margins Low marginal costs Drawbacks of high CU Machinery may be in constant use; no time for maintenance – breakdown For service oriented businesses, may mean health and safety concerns, lower standards of service, long waiting times, etc. Quality may suffer Diminishing marginal returns/less efficiency Not a substitute for growth Productivity rate (Units of output / units of output) Measures the efficiency of production Whether inputs are effectively turned into outputs How to improve productivity – training, innovation, technology, motivation High productivity means a company can reduce prices or improve profit margins Cost to make (CTM) or cost to buy (CTB) Quantitative analysis on whether an item should be made or bought CTB = Price x Quantity CTM = Fixed Cost + (Average Variable Cost x Quantity) Qualitative factors to consider: Is it a core function that must be controlled and/or kept confidential? Are there suppliers that are competent and reliable? Do you have enough skill, time, and capacity to produce at desired volume/quantity? How will it affect the brand?