CATHOLIC UNIVERSITY OF ZIMBABWE FACULTY OF COMMERCE BACHELOR OF BUSINESS MANAGEMENT AND INFORMATION TECHNOLOGY (HONOURS) DEGREE YEAR FOUR: SECOND SEMESTER EXAMINATION OPERATIONS MANAGEMENT - BM 407 DATE: JUNE 2018 TIME: 3 HOURS INSTRUCTIONS TO C This paper carries 6 questions. . Answer any 4 questions. Marks to each question or subsection(s) of a question are included in square brackets{] Each question carries 25 marksQUESTION 1 2) Define and explain the term “operations management.” 5] b) Illustrate and explain the importance of quantitative techniques and computer systems analysis in Operations Management. [20] Total marks [25] QUESTION 2 Forecasting is the process of making predictions about changing conditions and future events that may significantly affect the business of an organization. a) Define and explain the term forecasting as a business concept. 5) Discuss the difference between forecasting demand and forecasting sales. [10] Explain, giving examples, the challenges associated with the application of forecasting as a business concept. [19 Total marks [25] QUESTION 3 Slack et al (2004) identified five operations performance objectives that apply to all types of organizations. Discuss and explain, with reference to examples, how an organization can focus on these objectives to achieve competitive advantage, (25) Total marks [25] QUESTION 4. With reference to different types of operations that can be done in any organization, namely, the volume, variety and customer contact. How could a university, like CUZ, implement these types of operations in order to increase it’s enrolment. 25] Total marks [25] QUESTION 5 With reference to the Hayes and Wheelright’s model, describe how an organization of your own choice develops through the four stages of the model. QUESTION 6 Identify and describe the operations of any organization of your choice. Using the transformational model, carefully identify the transforming resources, transformed resources, the type of transformation processes and the outputs of the transformation processes. 25] Total marks (25] 1nuenuEND OF EXAMINATION,