THE NEW VALUES GAME - Game results

Team info
CODE: MEXS

Business line: BL International

Business unit: Energy international

Date played: 2021-04-19 08:17:30

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THE NEW VALUES GAME - Game results

Is it OK, or not
It is not OK
Our business runs on happy customers. Everything else is secondary.

Financial results mean more than following processes.

Competency development is less important than billable hours.

We choose the best project manager for a given project, regardless of where in COWI he/she
belongs.

We set the best team for a given task, even when it requires tough prioritising.

We tell the entire truth to customers, also about problems we do not have the solution for.

When we understand the assignment, it is time to stop asking questions and start taking action.

If a colleague is not performing optimally, we quickly find a different assignment for him/her.

Even if there is no risk that the customer will find out, we pay back money we did not spend.

It is OK
We strive to improve even when we have solutions that work fine.

When a customer is unhappy, we have the difficult conversation up front.

A result created by a team is more valuable than a result created by an individual.

We balance our efforts and only go the extra mile when it has a clear benefit for COWI.

Even under time pressure, we never deliver project documents to a customer before they have
been controlled and approved.

Diversity is one of the most important parameters when designing a project team.

Our professional knowledge is deeper than the professional knowledge of the customer.

When budget is running out on a project, we still deliver what we promised to the customer.

Different opinions are encouraged in a project team. Even if it takes a bit longer to explore an
issue.

If a task requires that we work overtime and weekends we will do that.

Sometimes, we have to disregard what's good for the planet in order to do what is best for COWI.

We proactively include a partner if it will mean a better solution for the customer.

Honest feedback is more important than considering everybody's feelings.

We do what we say.

If we realise that we are working on a delivery that the customer might not need after all, we still
finish the delivery.

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THE NEW VALUES GAME - Game results

We improve our knowledge by being curious and learning from our customers.

We report on all unethical behaviour that we come across in our projects.

It is up to the individual to speak up if he/she doesn't feel comfortable with an assignment or is

under too much pressure.

We also consider our joint venture partners as competitors on projects.

Even when under pressure, we prioritise quality in project delivery over timely delivery.

If another service provider could make a difference on a project, we tell the customer instead of
keeping everything within COWI.

Page 3
THE NEW VALUES GAME - Game results

It is OK
It happens often or always
We strive to improve even when we have solutions that work fine.

A result created by a team is more valuable than a result created by an individual.

We balance our efforts and only go the extra mile when it has a clear benefit for COWI.

Even under time pressure, we never deliver project documents to a customer before they have
been controlled and approved.

Diversity is one of the most important parameters when designing a project team.

Our professional knowledge is deeper than the professional knowledge of the customer.

When budget is running out on a project, we still deliver what we promised to the customer.

Different opinions are encouraged in a project team. Even if it takes a bit longer to explore an
issue.

If a task requires that we work overtime and weekends we will do that.

We proactively include a partner if it will mean a better solution for the customer.

Honest feedback is more important than considering everybody's feelings.

We do what we say.

If we realise that we are working on a delivery that the customer might not need after all, we still
finish the delivery.

We improve our knowledge by being curious and learning from our customers.

It is up to the individual to speak up if he/she doesn't feel comfortable with an assignment or is

under too much pressure.

We also consider our joint venture partners as competitors on projects.

Even when under pressure, we prioritise quality in project delivery over timely delivery.

It happens rarely or never

When a customer is unhappy, we have the difficult conversation up front.

Sometimes, we have to disregard what's good for the planet in order to do what is best for COWI.

We report on all unethical behaviour that we come across in our projects.

If another service provider could make a difference on a project, we tell the customer instead of
keeping everything within COWI.

Page 4
THE NEW VALUES GAME - Game results

It is not OK
It happens often or always
Our business runs on happy customers. Everything else is secondary.

We tell the entire truth to customers, also about problems we do not have the solution for.

When we understand the assignment, it is time to stop asking questions and start taking action.

It happens rarely or never

Financial results mean more than following processes.

Competency development is less important than billable hours.

We choose the best project manager for a given project, regardless of where in COWI he/she
belongs.

We set the best team for a given task, even when it requires tough prioritising.

If a colleague is not performing optimally, we quickly find a different assignment for him/her.

Even if there is no risk that the customer will find out, we pay back money we did not spend.

Page 5
THE NEW VALUES GAME - Game results

What we need to change

It is not OK, but it happens too often
We want to change this:
Our business runs on happy customers. Everything else is secondary.

We tell the entire truth to customers, also about problems we do not have the solution for.

When we understand the assignment, it is time to stop asking questions and start taking action.

It is OK, and it should happen more

When a customer is unhappy, we have the difficult conversation up front.

Sometimes, we have to disregard what's good for the planet in order to do what is best for COWI.

We report on all unethical behaviour that we come across in our projects.

If another service provider could make a difference on a project, we tell the customer instead of
keeping everything within COWI.

Page 6