Priority Key Summary Customer(s) Implementation Method

P2 - Medium RNA-20464 LRMG|19.2 upgrade Advanced LRMG (Pty) Ltd SaaS

Reporting
P2 - Medium RNA-20463 Session Data is sticking when emulating Clark County School District SaaS
employees in Advanced Reporting

P2 - Medium RNA-20447 Frequent alerts on SumTotal Systems, Inc. SaaS

CMHURWP0041N001/2

P2 - Medium RNA-20414 ETL failure General Electric Company SaaS EXT

P2 - Medium RNA-20396 Advanced Reporting and users are University of California - Office of the SaaS
seeing their indirect reports on assigned President
training
P2 - Medium RNA-20394 CPU hit on DSMUWDS0055N001 SumTotal Systems, Inc. SaaS

P2 - Medium RNA-20392 WRT IS-02851976, raising a case for The Evangelical Lutheran Good SaaS
JIRA Samaritan Society

P2 - Medium RNA-20341 [REPORT] Admins cannot access AR Samsung Electronics Co. Ltd. SaaS
report page - SEAD countries
P2 - Medium RNA-20318 MongoDBUWDReplicationSnapshot -- SumTotal Systems, Inc. SaaS
Quartz Job -- Schedule discrepancy for
existing and new customers of 19.1
version
P2 - Medium RNA-20315 User Status Report Ironwood Pharmaceuticals, Inc. SaaS
P2 - Medium RNA-20310 v18.3 - Automated Report Not Saved to Shands Teaching Hospitals and Clinics, SaaS
Repository Inc.

P2 - Medium RNA-20308 Internal Server Error when accessing PPD Development, LLC Hosted
Advanced Reporting
P2 - Medium RNA-20277 Reporting Georgia-Pacific, LLC SaaS

P2 - Medium RNA-20270 Request for Report validation Videotron GP SaaS

P2 - Medium RNA-20267 RB 2.28.2019 - Advanced reporting Corning Incorporated SaaS
displaying users not within viewable
user group
P2 - Medium RNA-20265 Access to Advanced Reporting Interactive Pty Ltd SaaS

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P2 - Medium RNA-20264 Advance Reporting throwing error McDonald's Corporation Premise

P2 - Medium RNA-20252 User cannot see direct reports with Avista Corporation SaaS
appropriate permissions
P2 - Medium RNA-20251 Canned Report Error PPD Development, LLC Hosted

P2 - Medium RNA-20249 Script to change owner on job in University of California - Office of the SaaS
advanced reporting President
P2 - Medium RNA-20234 Issue with AR Ad hoc view export Veritas Technologies LLC SaaS

P2 - Medium RNA-20230 Adhoc Report not Exporting HEB Grocery Company, LP SaaS

P2 - Medium RNA-20227 Evaluation Reports Western Asset Management Company SaaS

P2 - Medium RNA-20220 Widget Scrolling Fidelity Clearing & Custody Solutions SaaS
P2 - Medium RNA-20215 Advance Reporting MedAmerica, Inc. SaaS

P2 - Medium RNA-20209 Rich Text Fields Causing Report Format Universal City Development Partners, SaaS
Issue Ltd

P2 - Medium RNA-20205 Attesttation report not displaying any MSC Cruises S.A. SaaS
data

P2 - Medium RNA-20204 ETL long running MSC Cruises S.A. SaaS

P2 - Medium RNA-20181 {Toyota} Japanese characters not Toyota Motor Corporation SaaS
appearing PDF reports
P2 - Medium RNA-20180 {Toyota} Error appearing for few reports Toyota Motor Corporation SaaS

P2 - Medium RNA-20174 Advanced Reporting and users are University of California - Office of the SaaS
seeing their indirect reports on assigned President
training
P2 - Medium RNA-20152 UC Manager role can see AR results University of California - Office of the SaaS
they should not President

P2 - Medium RNA-20151 Conversion of RM (RDL)-AR(JRXML) Videotron GP SaaS

format

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P2 - Medium RNA-20142 Unable to extract reports for LP00286, Tech Mahindra Limited SaaS
LP00897, LP01054 and LP00350
P2 - Medium RNA-20125 Getting error when running the Gap PPD Development, LLC Hosted
Detail Report v1.0 and Gap Summary
Report v1.0
P2 - Medium RNA-20107 ETL failure Trustmark National Bank SaaS
P2 - Medium RNA-20097 Report created by Professional Services Linklaters LLP SaaS
Team is not pulling all the data
P2 - Medium RNA-20089 Apply DCS Wegmans Food Markets, Inc. SaaS
P2 - Medium RNA-20063 Error in Advanced Reporting Wegmans Food Markets, Inc. SaaS
P2 - Medium RNA-20031 Workflow Step Report - some HR users Aramark Corporation SaaS
see employee records doubled
P2 - Medium RNA-20026 Text Imported to Customtable10 table is Avanade Inc SaaS
appearing in all lower case.
P2 - Medium RNA-20019 Stage: Enable Asia/Singapore time zone Pan-United Corporation Ltd SaaS
option in AR
P2 - Medium RNA-20017 Stage: Asia/Calcutta time zone option in ClinTec (India) International Pvt. Ltd SaaS
AR
P2 - Medium RNA-19995 PMF: Request to add tables to University of California - Office of the SaaS
replication President
P2 - Medium RNA-19993 Registration Completion by User Detail General Electric Company SaaS EXT
Report has unexpected behavior
P2 - Medium RNA-19985 USAA Production AR errors and failed United Services Auto Association SaaS
exports (USAA)
P2 - Medium RNA-19984 Error with Advanced Reporting PEC Safety SaaS
Schedule
P2 - Medium RNA-19977 Report fetching incorrectly Tech Mahindra Limited SaaS
P2 - Medium RNA-19974 Advanced Reporting - ROLE_LM_USer IQVIA Hosted
can see Out Of Box Reports under AR
Library
P2 - Medium RNA-19970 Users unable to see their own LRMG (Pty) Ltd SaaS
schedules
P2 - Medium RNA-19953 AR UI is not reflective of actual data Quicken Loans SaaS
P2 - Medium RNA-19933 Advance report is not returning results TD Bank Financial Group (Toronto SaaS
Dominion)
P2 - Medium RNA-19929 Goal Alignment Report Jumeirah International LLC SaaS
P2 - Medium RNA-19928 AR External Data Load - configuration Avanade Inc SaaS
settings reset
P2 - Medium RNA-19920 Report Notification Issue Fidelity Custom and Clearing Solutions SaaS

3 of 9
P2 - Medium RNA-19912 AR is sending notification to the wrong University of California - Office of the SaaS
location/domain President
P2 - Medium RNA-19910 Duplicate Records are in Activity Tech Mahindra Limited SaaS
Tracker reports
P2 - Medium RNA-19904 Large Report not functioning for several MedAmerica, Inc. SaaS
users
P2 - Medium RNA-19871 Roporting Issue Georgia-Pacific, LLC SaaS
P2 - Medium RNA-19858 I'm still having a couple issues that I SchoolsFirst FCU SaaS
need help resolving.
P2 - Medium RNA-19856 Assignment Detail Report - Does not Metropolitan Jewish Health System, Inc. SaaS
pull org and job data
P2 - Medium RNA-19807 User Login History Report OOB Shows cabi LLC SaaS
Wrong Date
P2 - Medium RNA-19759 Getting error when clicking on execute Veritas Technologies LLC SaaS
button of search results
P2 - Medium RNA-19757 Schedule Reports it does not pre- BAE Systems, Inc SaaS
populate the Time Zone
P2 - Medium RNA-19687 APPDYNAMICS_STAGE - UDA - ETL AppDynamics LLC SaaS
has failed.
P2 - Medium RNA-19677 {Toyota} Errors appearing for custom Toyota Motor Corporation SaaS
report
P2 - Medium RNA-19671 Unable to run any reports after Stage BDW Trading Limited, (reg no SaaS
refresh 03018173)
P2 - Medium RNA-19574 AR: Librar access for managers University of California - Office of the SaaS
President
P2 - Medium RNA-19214 Advanced Report fields New York State Catholic Health Plan, SaaS
Inc., d/b/a Fidelis Care New York
P2 - Medium RNA-19138 Equals filter type is not working as Shands Teaching Hospitals and Clinics, SaaS
expected post Upgrade to 17.2.0.6 | Inc.
CRITICAL
P2 - Medium RNA-19084 {Toyota} Error appearing when running Toyota Motor Corporation SaaS
custom report

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 Resolution RCA Category Assignee Comment
Configuration Change Client Configuration Issue Data correction / Venkat
Configuration Issues
Duplicate 3rd Party Defect Need to discuss Venkat

Configuration Change 3rd Party Defect Jasper Bugs identified by Venkat

customer during
stage/production
Configuration Change Coding/Logic error Errors due to Manual Venkat
intervention.
Configuration Change Functional Definition Gap Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Done Performance Issue Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Configuration Change Client Configuration Issue Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Configuration Change Coding/Logic error Functional Issues Venkat

Enhancement Submitted Functional Definition Gap Need to discuss Venkat Enhancem

ent

Configuration Change Functional Definition Gap Functional Issues Venkat

Cannot Reproduce -NA- Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Data Correction Script -NA- Functional Issues Venkat

3rd Party Bug 3rd Party Defect Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Configuration Change -NA- Functional Issues Venkat
Hotfix Bundle Functional Definition Gap Functional Issues Venkat

Data Correction Script Data specific issue Functional Issues Venkat

5 of 9
Cannot Reproduce -NA- Data correction / Venkat Issue is not
Configuration Issues reproducibl
e
Hotfix Bundle Boundary case scenario Functional Issues Venkat

Done Functional Definition Gap Errors due to Manual Venkat

intervention.
Data Correction Script Data specific issue Data correction / Venkat
Configuration Issues
Enhancement Submitted -NA- Jasper Bugs identified by Venkat Enhancem
customer during ent
stage/production
Configuration Change -NA- Data correction / Venkat Tomcat
Configuration Issues Restart
Configuration Change Coding/Logic error Functional Issues Venkat
Done -NA- Functional Issues Venkat
Enhancement Submitted Functional Definition Gap Functional Issues Venkat Enhancem
ent
Configuration Change User Error Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Configuration Change -NA- Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Done 3rd Party Defect Data correction / Venkat
Configuration Issues
Configuration Change Boundary case scenario Functional Issues Venkat

Data Correction Script Invalid Configuration Custom Reports failures Venkat

(Adhoc Views, JRXML,
Adhoc Reports )
Done Functional Definition Gap Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Done 3rd Party Defect Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Done -NA- Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )

6 of 9
Cannot Reproduce -NA- Data correction / Venkat
Configuration Issues
Done Functional Definition Gap Custom Reports failures Venkat
(Adhoc Views, JRXML,
Adhoc Reports )
Hotfix Bundle Coding/Logic error Functional Issues Venkat
Hotfix Coding/Logic error Errors due to Manual Venkat
intervention.
Product Release -NA- Functional Issues Venkat
Data Correction Script -NA- Performance issues Venkat
Enhancement Submitted -NA- Functional Issues Venkat

Hotfix Bundle Boundary case scenario Jyothi

Hotfix Bundle Boundary case scenario Jyothi

Hotfix Bundle Coding/Logic error Jyothi

Configuration Change -NA- Jyothi

Done Coding/Logic error Jyothi

Done -NA- Jyothi

Configuration Change 3rd Party Defect Jyothi

Configuration Change Boundary case scenario Jyothi

Configuration Change Invalid Configuration Jyothi

Data Correction Script -NA- Jyothi

Configuration Change -NA- Jyothi

Data Correction Script Performance Issue Alok

Configuration Change -NA- Alok

Hotfix Bundle Coding/Logic error Alok

Hotfix Bundle Coding/Logic error Alok

7 of 9
Hotfix Bundle Coding/Logic error Alok

Configuration Change Coding/Logic error Alok

Done Coding/Logic error Alok

Data Correction Script Data specific issue Alok

Done Functional Definition Gap Alok

Product Release Coding/Logic error Alok

Configuration Change Coding/Logic error Alok

Configuration Change Server Configuration Issue Alok

Fixed -NA- Alok

Hotfix Bundle Coding/Logic error Alok

Done User Error Alok

Configuration Change -NA- Alok

Customer Error User Error Alok

Done Design Gap/Limitation Alok

Hotfix Bundle Coding/Logic error Alok

Customer Error Coding/Logic error Alok

8 of 9
Custom Reports failures
(Adhoc Views, JRXML,
Adhoc Reports )
Data correction /
Configuration Issues
Errors due to Manual
intervention.
Functional Issues
Jasper Bugs identified by
customer during
stage/production
Need to discuss
Performance issues
Replication failures (Volume,
Data specific)
Scheduling Job Conflicts

9 of 9