Preliminary

Research.
By Irsanti Hasyim, SE., MSM., M.Eng
 A Concept Map for
the Marketing Research Process
“ Defining the marketing research
problem is one of the most important
tasks in a marketing research. It is also
the most difficult
Ken Athaide, Senior Vice President
 Importance of
Defining Problem
Problem definition involves stating the general problem and
identifying the specific components of the marketing research problem.
Only when the marketing research problem has been clearly defined
can research be designed and conducted properly.

As stated by Peter Drucker, the truly serious mistakes are made not
as a result of wrong answers but because of asking the wrong
questions. This point is worth remembering, because inadequate
problem definition is a leading cause of failure of marketing research
projects.
Chain Restaurant Study
One day, I received a telephone call from a research analyst who
introduced himself as one of our alumni. He was working for a
restaurant chain in town and wanted help in analyzing the data he had
collected while conducting a marketing research study. When we
met, he presented me with a copy of the questionnaire and asked
how he should analyze the data.

“What is the problem being addressed?”

Chain Restaurant Study
data analysis was not an independent exercise. Rather, the goal of
data analysis is to provide information related to the
problem components. I was surprised to learn that he did
not have a clear understanding of the marketing research problem
and that a written definition of the problem did not
exist.

So, before proceeding any further, I had to define the marketing

research problem. Once that was done, I found that much of
the data collected were not relevant to the problem.
In this sense, the whole study was a waste of resources. A new
study had to be designed and implemented to address the
problem identified
 The Process
of Defining
the Problem
and
Developing an
Approach
 TASK INVOLVED
Discussion Interviews
with DM with Experts

Secondary Qualitative
Data Analysis Research
Discussion
with
Decision
Maker
The problem audit provides a useful framework for interacting

01
with the DM and identifying the underlying causes of the problem.

Consist of :
History of the problem | Alternatives | Criteria | Potential Action |
Information Needed | Uses of Information | Cultural Influence
Interview
with
Industry
Expert
These experts may be found both inside and outside the firm.
Using experience survey or the key-informant technique,

02
Typically, expert information is obtained by unstructured
personal interviews
The purpose of interviewing experts is to help define the marketing
research problem rather than to develop a conclusive solution.
Secondary
Data
Analysis

03
Secondary data include information made available by business
and government sources, commercial marketing research firms,
and computerized databases. Secondary data are an economical
and quick source of background information.
Qualitative
Research

Sometimes qualitative research must be undertaken to gain an

04
understanding of the problem and its underlying factors.
Although research undertaken at this stage may not be conducted in a
formal way, it can provide valuable insights into the problem

Usually in form of Pilot Study or Case Study

 Environmental Context of
the Problem

Consists of the factors that have an impact on the

definition of the marketing research problem, including past
information and forecasts, resources and constraints of the
firm, objectives of the decision maker, buyer behavior, legal
environment, economic environment, and marketing and
technological skills
of the firm.
 ASSIGNMENT
Visit a local business located near your home or online business that
you can reach. Interview the business owner or manager and identify
some of the marketing challenges facing this business. Also, interview
an expert in this industry if it possible.

Search and analyze secondary data pertaining to this business and the
industry and identify the environmental context of the problem.

Prepare your list of question today!

Present the result next Week.
Thanks
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