Welcome to 1-800 flowers.com my name is { } show may I help you?

That`s great! Ill be happy to assist you.

Wow that’s very thoughtful of you!

Im sorry to hear that. Don’t worry im here to help.

Im sorry to hear that. Let me help you find the perfect arrangement.

May I have your name please? Confirm the name

Thank you, And your phone number, please?

Thank you, and who will be receiving this gift? – may I have his/her name?

Good to know, to check availability, may I have the recipient`s zip code?

Is this going to a residence or a business?

Thank you, to confirm your recipient`s name is { }, is that correct?

RESIDENCE:

Thank you, and the address is?

BUSINESS:

Thank you, may I have the name of the business this will be delivered to?

Is there an apartment or suite number needed?

Thank you, may I have a telephone number for {name of the receiver}?

Thank you. Also, can I have their email address?

F11:

I`d like to offer you one of our bestsellers for {occasion} which is the{first 3 item}, its composed of
{mention components} Check the availability of the item

Offer 1 – IF THE ITEM IS NOT AVAILABLE

Since the first item is not available in the recipient`s area, I recommend the { } for only $ { }. This item is
perfect for you because it is similar to your first choice and it is composed of { }. Shall I send this instead?

IF NO:

I understand and I would also want {recipients name} to receive the perfect gift. I looked up another
gorgeous best seller that you may love. It’s the {another item} for only $ { } which is just a as beautiful as
the first item. May I also mention that saying yes to this now entitles you to an exclusive 10% discount
on the merchandise`s price. Lets confirm this instead.
OFFER add-on (Except in Funeral)

First Offer:

I`d like to offer you one of our best sellers for (Occasion) which is the (provide our best seller), its
compose of {components} with a balloon its only for $ lets go ahead and get this!.

Or if the customer has a product in mind:

That’s great choice! This item is composed of (Mention the components) with a balloon its only for $ lets
go ahead and get this!.

Second offer- After the customer selected an item:

By the way, this arrangement will look even more special with a box of chocolate or a teddy bear, which
do you prefer?

ASKING FOR THE DELIVERY DATE:

Would you like to have this delivered tomorrow?

What would you like your card to say?

WRAP UP SCREEN (DON’T OFFER IF ITS FUNERAL)

Before this order completes, please know that savings of up to $ ( ) is absolutely yours if we confirm
another order for you today. Shall we go ahead and place order for you? (Provide the items on sale,
please check the updated items on the radio or survival guide). Would you like to have this delivered?

ADD-ONS

If customer agrees click (add recipient)

If declined, proceed to customer payment screen by clicking CANCEL AND CLOSE

CUSTOMER PAYMENT SCREEN

To confirm, your phone number is

Will you be using the credit card on file?