INTRODUCTION
PT. International Services Pacific Cross is a company
that focuses on the development of health and travel
insurance business in Indonesia. PT. International
Services Pacific Cross is a part of Pacific Cross
International, which brings over 50 years of
experience maintaining widely known reputation of
providing excellent service quality for its clients and
retaining to offer attractive rates continuously.
Previously known as Indrapura Pacific Cross, the
company has been established since March 2010 and
has been supporting our business partners in the areas
of product development, sales support, customer
service, insurance policy administration and claims
management for medical and travel insurance plans.
PT. International Services Pacific Cross is a subsidiary
of Pacific Cross Insurance company a multiple-line
insurance company with deep historical roots of
organization and strategy, providing health
insurances and health-care related services to the
people of Asia and the world. Pacific Cross Insurance
company has been a part of a wider group of
companies that have been specializing in insurance
industry across Asia, with sister companies in Asian
countries such as Thailand, Philippines, Vietnam, and
other operating entities in Hong Kong.
What we do
1. Pacific Cross works in the development of
health and travel insurance products and
services.
2. We provide both individual and corporate plans
to fulfill community needs.
Why choose us
1. We focus on being highly innovative and creative
in developing our products and services as well
as offering broad coverage with competitive
terms.
2. We will sit with you to figure out what you need
and make sure that you get good value for your
investment in us.
3. We have a very competent and reliable team to
serve you, with commitment to personalized
customer service for all of our clients.
+ WHAT WE
STAND FOR
How we conduct our business is just as important as what we do. Our core values are the principles that guide us
daily in helping deliver satisfaction to our customers. Our values enrich our lives - personal and professional - and
inspire the shared vision. These shared attributes are critical to our continued success.

Excellence at
Activity-Focused Every Contact

Getting things done. We Being consistently excellent in

Trustworthiness
Being a trusted supplier.
We keep our promises and are
committed to doing business
the right way.
firmly believe in having service delivery. We give our
a focus on getting things absolute best effort, striving
done, the right things, for the to maintain the highest
right people, in the right way standards in terms of service
and at the right time. Our and quality.
team is young, focused and
energetic - we have fun at
work, but always remain highly
effective.

Integrity
Dealing honestly and fairly.
We demonstrate high moral
standard, character, honesty,
fairness and unwavering
commitment to ethical
business practices.
Innovative
Creating new ideas and
innovative products. We
sustain a positive work
environment that fosters
energy, creativity and a strong
passion for excellence. Our
employees are committed to
identifying progressive
solutions to meet the needs
of our customers.
Service-Oriented
Putting the customer first - but
we really do understand what
that means. We think about a
problem as the customer sees
it, from their perspective.
Together we design solutions,
products and ideas, which
reflect our customers` needs.
It also means open and regular
dialogue with customers,
at all levels of the company.
MISSION VISION

Being the most innovative and respected health insurance service provider for
excellent customer service, enduring partnership with intermediaries, and
highly professional way of conducting business in Indonesia.

Creating an innovative and service- Providing a respectful workplace,

oriented company, which provides high
value services and products.
ISPC constantly creates innovative products
and services to keep pace with the rapidly
changing demands of our clients. We aim
for product and service excellence at all
times. We are also constantly improving our
systems, processes and procedures, and
maintaining a service-oriented working
environment with our employees, suppliers,
customers and other business partners.
which helps protect the rights of
employees.
We are driven to create and maintain
an environment where people respect
each other's rights and dignities and
inspired to work as a team towards
the attainment of our goals. We also
ensure that the working environment
is pleasant and fair to all parties.

Our main focus on the needs of our

customers continuously drives us to
improve quality through our services and
products. We have built a reputation for
excellence by listening to our customers,
understanding their needs and delivering
products, services and solutions that help
change our customers’ life.
Chase Plaza Tower 19th Floor Jl. Jend. Sudirman Kav. 21 Jakarta 12920, Indonesia t. (+62.21) 2598 9878 f. (+62.21) 2598 9879
www.pacificcross.co.id
 KEY PERSONNEL

PETER PHELAN
President Director

Peter Phelan joined Pacific Cross in October 2009, taking responsibility in growing and
expanding the company’s business in Indonesia. Peter has more than 30 years of experience
in the insurance industry, which includes various management positions in ACE Insurance
in Indonesia, Allianz Group in Germany, and Swiss Re Life & Health in U.K. With high level
of leadership and strong influencing skills, Peter has been a very competent negotiator and
communicator - a manager who people will readily follow. Peter focuses strongly on objectives
and outcomes, is culturally sensitive and has international experience beyond the norm.

Peter holds a Bachelor of Arts with Honours (BA(Hons)) in Business Management from University of Strathclyde Business
School, Glasgow, and a Master of Science in International Marketing from Southbank University Business School, London,
England.
 KEY PERSONNEL
MUTIA KARUNIA A. WULAN
Actuarial and Underwriting Director
Mutia Karunia A. Wulan has more than 15 years working
experience with actuarial expertise including 12 years at
Pacific Cross. The Underwriting Department requires
people with numerical skills, who are accurate by predicting
all the possibilities that will arise for the business, and
Mutia is the right person to lead this department.
Believing that education is the best asset, Mutia has never
stopped learning and knowledge will lead those who walk
to look for it.
Mutia has obtained her bachelor degree in Public Health at
University of Indonesia, Jakarta, Indonesia. As a certified
non-life analyst (CNLA), Mutia has also received a certification
from Ajun Ahli Asuransi Kesehatan (AAAK) Pamjaki as well
as a member of Associate of the Society of Actuaries of
Indonesia (ASAI).
ANDRI MUHARDIYANTO
Claim Director
Andri Muhardiyanto has been in a claims department of
insurance companies in Indonesia for 20 years with 10
years in Pacific Cross. Being familiar with Indonesian cases
has put him in a place where he belongs today. Claims in
the world of insurance require perseverance, high
analytical skills and thorough investigation. Believing that
experience is the path to success, Andri has been able to
face all the challenges that exist in the claim department,
Pacific Cross. Andri will always maintain the integrity of the
company.
Andri has obtained his bachelor degree in Law at Brawijaya
University, Malang, East Java, Indonesia. He also has
received Ajun Ahli Asuransi Indonesia Jiwa ( AAAIJ)
certification from The Indonesian Insurance Institute and
ISO 9001 Audit.
 KEY PERSONNEL
RACHELLA J. KENCANA
Marketing Director
Rachella J. Kencana has been in the insurance business for
10 years with life insurance background. Her roles and
responsibilities vary from developing the business of the
company to managing the partnership with several life and
general insurance companies, both local joint ventures and
multinational corporations. Working in the marketing
department requires a high level of creativity and Rachella
is the right person to lead this department. Experienced in
the growth of Pacific Cross since 2010, Rachella is entirely
convinced of the success of the company.
Rachella holds a bachelor degree in Business and
Commerce, focusing on Marketing and Economics from
Monash University, Melbourne, Australia.
MEI ESTININGSIH
Finance Director
Mei Estiningsih has 20 years of financial and auditing
experience including controlling and regulating business
activities in several industries with nearly half of them well
spent in the insurance sector. Joined Pacific Cross in
January 2019, Mei has been appointed to lead Finance
Department. With her strong and analytical skills in the
decision-making process, Mei has a broad understanding
of financial aspects exceptionally in the insurance and risk
management business. Her strengths have allowed us to
seek business growth strategies for the company in the
near future.
Mei has earned her bachelor degree in Accounting at
Brawijaya University, Malang, East Java, Indonesia.