DCOMP05R41 DIPC TS M Module 3 v.3B

Dimetra IP Compact R4.
1
MSO Troubleshooting and
Maintenance Workshop
Module 3
System Failures and Restoration
DCOMP05R41 DIPC Troubleshooting & Maintenance Workshop Module 3 R4.1 Ver. 3B February 2011
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © 2008 Motorola, Inc. All rights reserved
Course Structure
Module 1 Course Introduction and Objectives
Module 2 Troubleshooting Procedures and Tools
Module 3 System Failures and Restoration
Module 4 Practical Task Sheets

Module 5 Course Review
DCOMP05R41 DIPC Troubleshooting & Maintenance Workshop Module 3 R4.1 Ver. 3B February 2011 Module 3 Slide 2
Module Objectives
• By the end of this Module you will be able to:
• Describe the impact of system components failure and their effects on the
system.
• List the restoration pre-requisite requirements for system components

before commencing maintenance or FRU\FRE replacement
Architecture Summary
Single Zone System Components
TETRA
Call Processing Network
Management
Subsystem Subsystem
v
Short Data
Radio Transport Subsystem
Subsystem
Subsystem
Packet Data
Subsystem
TETRA
Co-Located Telephone
Console Interconnect
v Site Subsystem
Radio
Subsystem Zone Core ( MSO or Master Site )
Remote Console
Site
Call Processing & Network Management Server
One server is used for the following functions:
• Call Processing Subsystem

– Zone Controller (ZC)
• Network Management Subsystem
– Zone Statistical Server (ZSS)

– UEM or Fullvision Server (FV)
– User Configuration Server (UCS)
– Zone Database Server (ZDS)
– ATR Server (ATR)
CPS & NM Server Specifications
HP DL360 G7 Server Specifications:

• CPU: Intel® Xeon® Processor E5620
(2.40 GHz, 12MB L3 Cache, 80Watts,DDR3-1066, HT Turbo 1/1/2/2)
• Hard Drives: HP 146GB 6G SAS 10K 2.5in DP ENT HDD
configured for RAID 1 (disk mirroring) operation1
• Memory: HP 2GB 2Rx8 PC3-10600E-9 Kit
• Storage Device: HP DL360 12.7mm SATA DVD-RW Kit
• LAN ports: Four Gigabit
• expansion slots: 2 PCIe x8 Gen 2 mezzanine
• USB ports:1 front and 2 rear
• Power: HP 460W HE 12V Hotplug AC Pwr Supply Kit
Front View Rear View
CPS & NM Server Specifications, Server Front View
1 Hard drive bay 1

2 Hard drive bay 2
3 Hard drive bay 3 (not fitted)
4 Hard drive bay 4 (not fitted)
5 DVD Drive
6 Video connector
7 Front panel LEDs
8 Front USB connector
CPS & NM Server Front Panel LEDs Legend
CPS & NM Server Specifications, Server Rear View
1 Slot 1 PCIe2 x8 (8, 4, 2, 1) 7 Video connector

2 Slot 2 PCIe2 x16 (16, 8, 4, 2, 1), 8 P4 connector
75W +EXT 75W1 * 9 P3 connector
3 Power supply bay 1 10 P2 connector
4 Power supply bay 2 11 P1 connector
5 iLO 3 connector 12 USB connectors (2)
6 Serial connector
* This expansion slot provides 75W of power to an adapter,

with an additional 75Wof power supplied by external power.
CPS & NM Server Rear Panel LEDs Legend
CPS & NM Server FRU/FRE - Part numbers
HP DL360 G7 Server FRU/FRE
Zone Controller Revision
What is the purpose of the Zone Controller?

• Controls all Dimetra IP resources
• Radio Subscribers Site Registration and Talk Group Affiliation
• Call Control
UCM – Home Zone Map Processing Status
ZC – Admin Menu – Check System Status
CPS – Zone Controller Status Descriptions
• In normal operation ENABLED means:

• ZC’s downloaded Zone Infrastructure and Subscriber Access Control
configuration data from ZDS into their RAM
• In normal operation:
• ACTIVE-indicates that the zone controller is “controlling” at least one MTS
Site.
• IDLE-indicates that the zone controller is not “controlling” the MTS sites.
CPS – Zone Controller Status Descriptions
Status Definition
ENABLED_ACTIVE The active zone controller is running and has been loaded by the database server.
ENABLED_IDLE The standby zone controller is running and has been loaded by the database server.
STANDALONE_ACTIVE The active zone controller is running, has not been loaded by the database server, and is operating off the local database
because it is not connected to the ZDS.
STANDALONE_IDLE The standby zone controller is running, has not been loaded by the database server, and is operating off the local
database because it is not connected to the ZDS.
REMAPPING_ACTIVE The active zone controller is running and reception of mapping tables from the database server is not yet complete.
System is running with default subscriber access = yes.
REMAPPING_IDLE The standby zone controller is running and reception of mapping tables from the database server is not yet complete.
System is running with default subscriber access = yes.
LOADING_ACTIVE The active zone controller is running and receiving mapping tables, subscriber records, and other data from the database
server.
LOADING_IDLE The standby zone controller is running and receiving mapping tables, subscriber records, and other data from the
database server.
UNKNOWN Zone controller is unreachable.
ENABLING_ZC Zone controller is coming up. This is a transition state that normally is not seen.
DISABLING_ZC Zone controller is going down. This is a transition state that normally is not seen.
UNCONFIGURED Initial state upon start up.
CPS – Zone Controller Operating Modes
Mode Definition
STANDALONE Zone Controller is not communicating with the Zone Database Server
INTEGRATED Zone Controller is communicating with the Zone Database Server
UEM ZC Redundancy Information & Component States
ZC Redundancy Information - ZCM
ZC Switchover
• The redundant controller can be switched:

• Automatically
• User-initiated
• Automatic switchover
• takes place upon internal failure that causes the loss of wide area trunking
capability or loss of dispatch operations.
• User-initiated switchover
• is performed from the ZCM application in the PRNM application suite.
• In the event that access through ZCM is not possible due to failure, the local
user terminal, through the zone controller Administration menu, may be used to
perform the switchover.
ZC – Failures That Cause Automatic Switchover
• Human Error (Disable Active Zone Controller by mistake).
• Motherboard Failure (CPU or RAM)
• Both P2 and P3 connections are Faulty

(loose connection to MSO LAN Switches).
• Both power supplies (or main power supplies) fail.
ZC – Failures That Do Not Cause Automatic Switchover
• DVD/CD Drive Failure
• 2x Hard Disk Failure
• Only NICP1 or NICP2 is Faulty

(loose connection to MSO LAN Switch1 or LAN Switch2).
• P1 is Faulty
(loose connection to MSO LAN Switch)..
• Single Power Supply (or Main power supply) fail.
ZC - Restoration Pre-requisites
ZC - Restoration Impacts
Action Service Affected Service Downtime
Standby-Active switchover affects:

• All services affected only for the duration of
• Voice communications - all sites go into Site Trunking
Standby-Active switchover:
Active ZC • Packet Data
approximately 5 minutes
Replacing both hard drives, • Short Data
DVD-ROM drive or the entire • SAC download causes ZC to go Re-Loading - Radio
server capabilities profiles depend upon the configuration of the
• Loss of ZC redundancy depends on the
Default Radio and Talkgroup users and capabilities. Can
duration of specific restoration procedure
affect Short Data, Packet Data and Telephony
Active ZC
No impact N/A
Replacing Power Supply
Standby ZC
Loss of ZC redundancy approximately 2.5 hours
Replacing both hard drives
Standby ZC
Loss of ZC redundancy approximately 1 hours
Replacing DVD-ROM Drive
Standby ZC
No impact N/A
Replacing Power Supply
Replacing Server Loss of ZC redundancy approximately 2 hours
ZC - Pre-Restoration Checks
Action Pre-Restoration Checks
Use the ZoneWatch application to check if all sites are in wide area trunking
(marked with green in the grid display).
Make a note if any sites are not in wide area trunking.
All Zone Controller restoration procedures

Check the ZC operational status. See "ZC - Checking Operational Status"
Take a note of the serial numbers for record management when swapping the hardware.
ZC - Post-Restoration Checks
Action Post-Restoration Checks
Check system status from ZC admin menus. See "ZC - Viewing Zone Controller System Status"
Check component status from ZC admin menus. See "ZC - Viewing the Zone Controller Component States"
Check ZC alarm states. See "ZC - Viewing Zone Controller Alarm States"
All Zone Controller restoration procedures Use the Unified Event Manager application to check component status
- Standby ZC after every hardware replacement. Check and clear Unified Event Manager
alarms.
Check the ZC redundancy status
Check ZC System Status LED’s
Test all call types (if possible)
Use Zone Watch to test how many sites are wide area
All Zone Controller restoration procedures

Security Class Operation (check if are keys utilized in call from Zone Watch)
- Test once the Standby ZC is made Active
Nationwide operation (Multi-Cluster voice and data)
Network Management Revision
Network Management Subsystem
– Zone Statistical Server (ZSS)

– UEM or Fullvision Server (FV)
– User Configuration Server (UCS)
– Zone Database Server (ZDS)
– ATR Server (ATR)
Network Management Subsystem Functions
Network Management Subsystem Functions:
• Runs the Private Radio Network Management Applications (PRNM Suite) to support
System Administration.
• Stores configuration data in Zone-level Databases.
• Zone-level Databases are run in Zone-level Servers.
• Zone-level Servers Establish logical Network Manager Links to the Call Processing
Subsystem and the other Dimetra IP Radio Devices.
ZDS and UCS Database Servers
• The Zone Database, located on the Zone Database Server (ZDS), stores a replicated copy of
the UCS database
• The Zone Infrastructure Database, located on the Zone Database Server (ZDS), is actually a
copy of the Zone Database.
• The User Configuration Server stores and maintains the UCS database (Infrastructure + SAC)
NM Client
UCS Database Combined
ZC/NM
Zone Infrastructure database PRNM
Server
UCS
Database replication
ZDS
Download into ZC RAM
Replica of Zone Infrastructure

database and UCS Database ZC1
STM – System Traffic Monitor Server (ATR)
NM Client
ZoneWatch
PRNM RCM
ZSS
Affiliation Display
Zone
Historical
Reports
RCM
ZC 2 Active
TETRA
STM
STM (ATR)
ISSI = 10003
Site 1
GSSI =100002
Unified Event Manager – Architecture
Displays Resources with
Alarms / Events
ZCM
UEM Client
ZDS Topology
Sync
UEM
SNMP Trap
(Forwarded)
Polling
Configuration SNMP Trap
SNMP Get
SNMP Set SNMP Trap
Radio Routers
System Equipment HP Switch
Dimetra IP Transport Devices
NM Servers - Restoration Impacts
• Historical Reports
• Multi-CADI
• ATR
• Access to RCM
All procedures • Zone Watch approximately 1.5 hours
• UEM
• ATIA
• UCM
NM Servers - Pre-Restoration Checks
Action Pre-Restoration Checks
Take a new backup if the previous one is not available for use.
Check if the reported problem still exists.
Make note of MAC addresses.
Check the Time Zone.
All restoration procedures

Take a note of the serial number for record management when
swapping the hardware.
Terminal Server (if one is utilized) following TIB S372.

Do not forget to restore timeout settings after work is complete.
See "NM Servers - Disabling Terminal Server Port Timeouts"
NM Servers - Post-Restoration Checks
• Check the application server status

• Multi-CADI
• ATR
• Access to RCM
• Zone Watch
All restoration procedures • UEM
• ATIA
Check component status in UEM after every hardware replacement.

Check and clear UEM alarms.
Transport Network, Data Subsystems
Switches and Routers
Switches & Router Revision
• What is the purpose of the Switches and Routers?
Transport Subsystem - Components
• The Transport Core Subsystem is comprised of both LAN Switches and

Routers:
– HP LAN Switch (+ Redundancy)

– Core/Gateway Router (+ Redundancy)
– Relay (Patch) Panel
– VPN Gateway
Switches and Routers Connectivity
Core LAN Switch
ProCurve Switch 2610-48
LAN Switch – Hardware Specifications
HP 2610 LAN Switch:

Unit Specifications
LAN Ports (1 - 48) auto-sensing 10/100Base-TX ports, Ethernet, RJ45
LAN Port (49 - 50) for Network Management 10/100/1000 Base-T Ethernet, RJ45
GBIC Ports 51–52 mini-GBIC (SPF) slots Fiber-optic (Geographical Redundancy)
Console Port RS232, RJ45
Alarm outputs (Critical, Major, Minor and User) Fail safe, dry contact closure outputs, 15 pin D type connector
AC input voltage 90 - 264 VAC
AC input frequency 47 - 63 Hz
AC input power 288 W (measured)
Length / Depth 443 mm
Width 440 mm
Height 235 mm
Weight 4.88 kg
LAN Switch – Restoration Pre-requisites &
Part numbers
HP 2610 LAN Switch - Restoration Prerequisites
Type Description
Hardware FRU/FRE
Serial cable (female DB9-to-female

(RJ45 DB9)
to female DB9 )
Hardware tools Null modem cable
Straight Ethernet Cable
HP 2610 LAN Switch - FRU/FRE

Component Name Field Replaceable Unit Part Number
HP 2610 LAN Switch GMDN2544
ProCurve Gigabit-LX-LC Mini-GBIC GMDN2314
ProCurve Gigabit-LH-LC Mini-GBIC GMDN2571
LAN Switch - Restoration Impacts &
Configuration backup
HP 2610 LAN Switch - Restoration Impact
Replacing HP 2610 LAN Switch The switch configuration determines the impact to the system. Approximately 0.5 hour
Replacing HP Procurve Mini-GBIC No impact on the system. 1 minute
Standard Switch Configuration Filenames

Switch Filename Parameters
where:
• ZZZ is the zone identification number (with
leading zeros, for example 005)
z00alans0b-hp-yyyymmdd.
HP 2610 • XX is the number of the switch (01 or 02)
cfgzZZZlansXX-hp-YYYYMMDD
• YYYY is the 4 - digit year (for example 2006)
• MM is the 2 - digit month (for example 05)
• DD is the 2 - digit day (for example 03)
LAN Switch - Post-Restoration Checks
HP 2610 LAN Switch Post-Restoration Checks

The LEDs on the front of the switch should behave according to the following when the
unit is initially plugged into a power source (self-test):
Verifying • Initially, all the switch and port LEDs are ON and stay ON for most of the duration
Switch Power Up of the self-test.
- Initial Plug-in • Most of the LEDs go OFF and then may come ON again during phases of the
self-test.
• For the duration of the self-test, the Self-Test LED stays ON.
The LEDs on the front of the switch should behave according to the following when the
self-test is considered successful:
• The Power LED and Fan Status LED both remain ON.
• The Fault LED and Self-Test LED turn OFF.
Verifying
• The port LEDs go into their normal operational mode:
Switch Power Up
◦ When the Ethernet ports are connected to active network devices, the Link LEDs
- Successful Self-test
stay ON and the Mode LEDs behave according to the mode selected. In the default
mode (Activity), the Mode LEDs remain OFF.
◦ When the Ethernet ports are not connected to active network devices, the Link and
Mode LEDs remain OFF.
Verifying If LED display behavior is different from the above descriptions, especially if the Fault and
Switch Power Up Self-Test LEDs stay ON for more than 60 seconds or they start blinking, the self-test is
- Unsuccessful Self-test unsuccessful.
Core/Gateway Router
• In a non-redundant system failure of a Core/Gateway

router will cause all sites to lose service.
S6000 Routers - FRU/FRE - Part numbers
S6000 Router - FRU/FRE
Dimetra IP Compact applicable items
Switches /Routers Restoration Pre-Requisites
S6000 Routers - Restoration Impacts
S6000 Router - Restoration Impact
For non-redundant core routers, all communication

Replacement procedure
Replacing Core Router with the sites (BTS or control) will be lost during
takes approximately 2 hours.
replacement.
If the router to be replaced is handling the traffic, then a very

Max 5 seconds outage for
Replacing Exit Router small outage may be seen while the traffic is converged onto
convergence
the other router. Interzone link alarms my be seen on UEM.
MTIGs are distributed between Gateway Routers. If a system has

Replacing Gateway
more than one MTIG, there is always reduced telephone Approximately 2 hours.
Router
interconnect capacity when replacing either Gateway Router.
The following services will be lost if the redundant border

Replacing Remote Border
router feature has not been implemented: CADI, STDS, Approximately 2 hours.
Router
Packet Data, RCM.
The following services will be lost if the redundant border router

Replacing Local Border
feature has not been implemented: CADI, STDS, Packet Data, Approximately 2 hours.
Router
RCM.
Control Site Routers are used for E1/X.21 site link termination.
Replacing Control Site
If the redundant configuration of Control Site Routers is used, Approximately 2 hours.
Router
no service is lost when one Control Site Router is being replaced
PN routers are used to carry all non-Dimetra traffic and interzone

Replacing Peripheral
Packet Data GGSN - GGSN. They do not operate in redundant Approximately 2 hours.
Border Router
configurations.
S6000 Routers - Post-Restoration Checks
S6000 Router - Post-Restoration Checks
Verify the replacement router:

Routers restoration - all
1. In the UEM UI View the Router status and make sure Green is displayed.
procedures
2. Close the information window.
Patch Panel
• Connection to the Core/Gateway Router will be lost
Patch Panel Restoration Pre-Requisites
• The Patch Panel only requires a hardware replacement
S6000 Router Base Model ST6600
S6000 12-Port E1 Module ST6615
CWR Relay Panel ST6700
VPN Gateway
VPN Restoration Impact
Restoring the VPN Gateway Remote Access / Support

30 minutes
(Netgear FVX538) Services
VPN Restoration – Pre-Requisites
Type Description
• Public IP address, as well as DNS, subnet and IP gateway information from

the chosen Internet Service Provider. This information is customer specific.
ISP information
• The networks between the WAN link port of VPN gateway router and the
WAN link port of VPN client router must allow IPSEC/VPN traffic.
Field Replaceable Units. See "VPN - FRU/FRE" on page 14-2.

Hardware
NM Client PC.
Optional Features (Subsystems) of a Dimetra IP
Compact/Scalable System
Data Subsystem
Packet Data Subsystem
Police CEN
Border
Router
Motorola RNI
GGSN PDR RNG
Border
Router GGSN connects CENs with the
Dimetra IP System
Fire CEN
Packet Data Gateway
Radio Network Gateway (RNG)

Interfaces with the RF sites to handle inbound and outbound packet data
traffic between the RF sites and the PDR.
Communicates with the Active Zone Controller to maintain the Packet Data
Visitor Location Register (PD-VLR).
Packet Data Router (PDR)

Interfaces with the GGSN and provides access control for packet data
subscribers and encapsulation to tunnel traffic to/from the GGSN router
Communicates with the Active Zone Controller to maintain the Packet Data
Home Location Register (PD-HLR).
Gateway GPRS Support Node (GGSN)

Establishes IP tunnel to Customer Enterprise Network.
Interface to the Motorola Radio Network Infrastructure (RNI).
Interface with the border routers of the Customer Enterprise Network
(CEN).
Data Gateway Connectivity
Data Subsystems RNG/PDR Gateways
HP DL360 G7 Server
Linux Red Hat Operating System
PDR and RNG are Zone-level devices
RNG/PDR – Restoration Pre-requisites
Type Description
PDR/SDR Linux Installer
Packet Data Router Application Software

Software
Radio Network Gateway Application Software
Short Data Router Application Software
Hardware FRU/FRE. Take a note of the serial number for record management when swapping the hardware.
Test radio
Fixed host PC
ESD Protection
Hardware tools
Laptop
Serial cable \ null modem cable (if applicable)
Toolkit
ATS (short data messaging s/w) and a FTP server/client software

Software tools
Full Vision - to continuously monitor the status of the network and device
RNG/PDR – Restoration Impact
PDR - replacing DVD-ROM Drive Packet Data services none
RNG - replacing DVD-ROM Drive Packet Data services none
SDR - replacing DVD-ROM Drive Short Data services none
PDR - replacing Power Supply none none (when replacing a single power supply)
RNG - replacing Power Supply none none (when replacing a single power supply)
SDR - replacing Power Supply none none (when replacing a single power supply)
PDR - replacing Hard Drive none (when replacing a single hard disk) none (when replacing a single hard disk)
RNG - replacing Hard Drive none (when replacing a single hard disk) none (when replacing a single hard disk)
SDR - replacing Hard Drive none (when replacing a single hard disk) none (when replacing a single hard disk)
PDR - replacing the Server
RNG - replacing the Server In redundant configuration the data critical services are always available.
SDR - replacing the Server
PDR - database restoration Packet Data services approximately 15 minutes
SDR - database restoration Short Data services approximately 15 minutes
RNG/PDR – Post restoration check
PDR/RNG restoration (all Test data services - send a file: host to radio, radio to radio, radio to host.
procedures)
Check the synchronization status. See "PDG - Checking PDR/RNG Database Synchronization"
Check the status of the network and devices with the UEM.
Check component status with the UEM after every hardware replacement.
Check and clear Full Vision alarms.
DO the following:
• Select Local RNG Link Status
• Check the Sites show Connected and all relevant sites are present
• Select Back to Start page
• Press q
Result: Are you sure you want to quit? (n)
• Press y to confirm quit and press enter
• At the pdr_mgr prompt type cat /etc/hosts and check that all of the APN names show with
a prefix of the Data Subsystem name configured in the UCM Data System Object and are
mapped to the correct GGSN IP Address
• Type exit and press enter to logout of the PDR
Check Packet Data Functionality:

• Connect a Radio configured for PD with a suitable APN assigned to it and to a PC
• Connect / Context Activate the Radio from the PC
• When context activated test
◦ file transfer or relevant application to another radio using the same APN
◦ file transfer or relevant application to a fixed host which is configured to be linked
to the same APN
GPRS Gateway Support Node (GGSN)
GGSN – Gateway GPRS Support Node
Motorola Network Router (MNR) GGSN
also used for Border Router - BR
Impact of Failure MNR GGSN
• If the MNR GGSN fails, the packet data service will stop and the
packet data traffic between the
customer network and mobile terminals will be cut off, so packet
data information will be lost.
• The solution is to reset the MNR GGSN.
• The GGSN will restart again in less than a minute.
• Mobile subscribers will have to re-register.
Motorola Network Router (MNR) model S6000
Routers by Function with I/O Modules
MNR Router - FRU/FRE - Part numbers
MNR Router - FRU/FRE - Part numbers
MNR Router – Post restoration checks
Optional Features (Subsystems) of a Dimetra IP
Compact/Scalable System
Telephone Interconnect Subsystem
MTIG – Echo Canceller Revision
• What is the purpose of the MTIG?
• What is the purpose of the Echo Canceller?
Telephone Interconnect Subsystem MTIG-E1
PSTN
Active ZC
QSI
Zone Core Transport Network MTIG-E1 EC G PBX
E1 E1
PCM PCM
Telephone Interconnect Subsystem Units

CR 1 CR 2 1. Motorola Telephone Interconnect Gateway (MTIG-
E1)
The MTIG is the Gateway between the Dimetra Transport
Frame Relay E1 TETRA
IP network and the Circuit-Switched Telephone Network.
The MTIG functions are:
• Provision of E1 interfaces
• QSIG Signalling between the Active ZC and PBX
• Transcoding of ACELP to PCM packets
• Generation of special tones
Site 34
2. Echo Canceller (EC)
MTIG/ Echo Canceller Connectivity
Telephone Interconnect Subsystem MTIG-E1 (1)
MTIG FRONT- Sun Netra X4250
OS = Windows XP SP2
Legend for server front view
MTIG REAR - Sun Netra X4250
Legend for server rear view
MTIG REAR - Sun Netra X4250

E1 Card Voice Card
Legend for server rear view
MTIG E1 – Hardware Specifications
Sun Netra X4250 Server
The Sun Netra X4250 platform used in Dimetra IP SR7.0 has the following specification:
• Intel Xeon Quad-Core Processor L5408/2.13 GHz, 12 MB L2 cache, 1066 MHz FSB.
• 4 Gbyte RAM - 2x2GB PC2-5300, 667 MHz, ECC, Fully Buffered, DDR2 DIMM.
• 8 x DVD +/- RW drive
• 4 Gigabit LAN ports
• Each server is fitted with two 146 Gbyte hot- swappable disk drives configured for
RAID 1 operation.
• Two USB 2.0 ports
• Dual power supplies are used for redundancy.
• The Netra server Integrated Lights Out Management (ILOM) facility is included to
facilitate remote diagnostics and problem resolution.
Echo Canceller
Echo Canceller - FRU/FRE - Part numbers
Echo Canceller - FRU/FRE

Component Name FRU/FRE Part Number
Tellabs® V3100M Echo Canceller -2 E1 card1) GMDN1110A
Network Control Module (NCM) GMDN0267
Quad E1 ECM GMDN0268
AC Power Supply GMDN0270
Fan Module Assembly GMDN0271
Fan Filter GMDN0272
MTIG Impact of Restoration
MTIG services are unavailable to the radio system.

Hence you need to schedule the restoration to periods
when overall service is influenced the least
All MTIG Restoration
Procedures
Loss of Local Tones Settings –
For more information on tones and setting tones,
turn to the Telephone Interconnect Feature Manual.
MTIG-E1 Restoration Pre-Requisites
Echo Canceller – Restoration Process
• The Echo Canceller operates as a stand-alone unit, and

requires no control from, or connections to, the Zone Controller
or Zone Manager.
Set up the network address.

1 See "Echo Canceller - Setting up Network Addresses"
Configure the Echo Canceller’s hardware.

2 See "Echo Canceller - Hardware Configuration“
Telephone Interconnect Subsystem MTIG-IP
INTERNET PSTN
Active ZC
RTP/IP
MTIG-IP
Zone Core Transport Network RTP/IP Border PBX

SIP/IP Router
Telephone Interconnect Subsystem Units

CR 1 CR 2 1. Motorola Telephone Interconnect Gateway (MTIG-IP)
The MTIG is the Gateway between the Dimetra Transport
IP network and IP voice services to the PSTN.
TETRA
Frame Relay E1
The MTIG functions are:
• Provision of IP interfaces
• Signalling between the Active ZC and PBX/PSTN
• Transcoding of ACELP
• Generation of special tones
Site 34
Telephone Interconnect Subsystem MTIG-IP Server
HP DL360 G7 Server
Solaris 10 Operating System
Network Time Server (NTS)
• What is the purpose of the NTS?
Network Time Server (NTS)
• Symmetricom SyncServer S300 with Rubidium oscillator

• Provides a timing reference to the Dimetra system
• Acts as a Network Time Protocol (NTP) server
• Provides a UTC time and date reference to all IP connected system elements (NTP clients)
• One NTS at the MSO acts as a reference for all the zones at an MSO
Symmetricom SyncServer S300
NTS – Restoration Pre-requisites & FRU/FRE
Part numbers & Restoration Impact
NTS - Restoration Prerequisites
Type Description
Internet Explorer ver. 6 or later

Software
SymmTime v2.7
Hardware FRU/FRE
Hardware Tools Serial cable
NTS - FRU/FRE
Symmetricom S300 Server GMDN2223A
NTS - Restoration Impact

During the replacement of the S300 server, the

Replacing a Network
secondary NTS takes over and, as a result, no No service downtime
Time Server
service is affected.
NTS – Configuration Backup
You can back up the SyncServer’s configuration:
• Backing Up Configuration from Front Panel Keypad

• Backing Up Configuration from the Web Interface
How to Backup NTS Configuration From Front Panel Keypad

1 Plug a compatible USB flash drive in either USB port on the front panel.
2 Press the MENU button on the front panel.
3 Select USB and then select Save.
How to Backup NTS Configuration From Web Interface

1 Click the BACKUP button on the WIZARDS - Backup web page.
2 When the initial backup is complete, click the NEXT button.
Click the SAVE AS button to save the backup file to any location that is accessible in your
3
browser.
For saving the backup file to a compatible USB flash device, plug the USB device and specify
4
the file name and then click the COPY button.
NTS – Post restoration checks
LED color
Status LEDs
Red Green Orange
SyncServer is NTP Stratum16. SyncServer is NTP Stratum 1. SyncServer is NTP Stratum 2-15.
SYNC The SyncServer has not The SyncServer’s reference is The SyncServer’s reference
synchronized to a reference. the Hardware Clock (e.g., GPS). is a remote NTP server.
S
T
All configured LAN ports Link failure on configured
A NETWORK Link failure on LAN1.
operational. LAN2 or LAN3.
T
U
ALARM Major Alarm No Current Alarms Minor Alarm
S
NTP >5000 NTP packets per

NTP activity Not Used
(task runs at 10Hz) second.
Note: The NTP LED remains off when there is no NTP activity.
NTS – Post restoration checks
Procedure:
How to Verify NTS Operation
1 Log into a PC/laptop with the SymmTime application installed.

Right click the upper left corner of the SymmTime application dashboard
2
and select Sync Servers….
Click Add Server button.
3
Result: The Sync Servers dialog box appears.
Type the LAN 1 port’s IP address as the primary NTP source in the Enter
4
Server URL: field.
New Server Entry Window
Type the server’s geographical location in the Enter Server Location: field and
5
click OK.
6 Click OK in the Sync Servers dialog box.
Right click the upper left corner of the SymmTime application dashboard and
7 select
Sync Status….
Select the Sync Now option and verify that SymmTime has synchronized to the
LAN 1 IP address.
8
Note:
Note: If necessary,
If necessary, right-click
right-click SymmTime
SymmTime andand select
select Help
Help for assistance.
for assistance.
Review of Module Objectives
You will be now be able to:
• Describe the impact of system components failure and their effects on the
system.
• List the restoration pre-requisite requirements for system components

before commencing maintenance or FRU\FRE replacement
END OF MODULE 3

DCOMP05R41 DIPC TS M Module 3 v.3B

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DCOMP05R41 DIPC TS M Module 3 v.3B

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Dimetra IP Compact R4.

Module 1 Course Introduction and Objectives

Module 2 Troubleshooting Procedures and Tools

Module 3 System Failures and Restoration

Module 4 Practical Task Sheets

• By the end of this Module you will be able to:

• List the restoration pre-requisite requirements for system components

One server is used for the following functions:

• Call Processing Subsystem

• Network Management Subsystem

– Zone Statistical Server (ZSS)

HP DL360 G7 Server Specifications:

Front View Rear View

1 Hard drive bay 1

1 Slot 1 PCIe2 x8 (8, 4, 2, 1) 7 Video connector

* This expansion slot provides 75W of power to an adapter,

HP DL360 G7 Server FRU/FRE

What is the purpose of the Zone Controller?

• In normal operation ENABLED means:

UNKNOWN Zone controller is unreachable.

UNCONFIGURED Initial state upon start up.

INTEGRATED Zone Controller is communicating with the Zone Database Server

• The redundant controller can be switched:

• Human Error (Disable Active Zone Controller by mistake).

• Motherboard Failure (CPU or RAM)

• Both P2 and P3 connections are Faulty

• Both power supplies (or main power supplies) fail.

• DVD/CD Drive Failure

• 2x Hard Disk Failure

• Only NICP1 or NICP2 is Faulty

Action Service Affected Service Downtime

Standby-Active switchover affects:

Replacing Server Loss of ZC redundancy approximately 2 hours

Action Pre-Restoration Checks

All Zone Controller restoration procedures

Action Post-Restoration Checks

Check the ZC redundancy status

Check ZC System Status LED’s

Test all call types (if possible)

All Zone Controller restoration procedures

Nationwide operation (Multi-Cluster voice and data)

Network Management Subsystem

– Zone Statistical Server (ZSS)

Network Management Subsystem Functions:

• Stores configuration data in Zone-level Databases.

• Zone-level Databases are run in Zone-level Servers.

Download into ZC RAM

Replica of Zone Infrastructure

System Equipment HP Switch

Dimetra IP Transport Devices

Action Service Affected Service Downtime

Action Pre-Restoration Checks

Check if the reported problem still exists.

Make note of MAC addresses.

Check the Time Zone.

All restoration procedures

Terminal Server (if one is utilized) following TIB S372.

Action Post-Restoration Checks

• Check the application server status

Check component status in UEM after every hardware replacement.

Switches and Routers

• What is the purpose of the Switches and Routers?

• The Transport Core Subsystem is comprised of both LAN Switches and