Professional Documents
Culture Documents
BY
NUR AFIQAH BINTI MOHD ISA
NOOR FATHIHAH BINTI MOHD JASRIB
NUR SUZANNA BINTI AZMI MURAD
DEFINITION
Any method of resolving disputes other than
by litigation
Other ADR
Conciliation
Negotiation
Process in which a neutral party the arbitrator
hears a dispute between one or more parties and
after considering all relevant information render a
final decision in favor of one parties
Parties can choose who is to be their arbitrator
Flexible
Free to choose whoever they wish to be their case for
them
Can be enforced over all other dispute resolution method
Costly high
Procedure and process used in process can be complex
Generally not available
Parties want privacy
Do not share the same legal jurisdiction
Nature of dispute is specialized
One or both parties want swift resolution of
dispute
DEFINITION
A way of resolving disputes between two or more
parties with concrete effects
ADVANTAGE
Rapid settlements
Mutually satisfactory outcomes
High rate of compliance
Comprehensive and customized agreement
Greater degree of control and predictability of
outcome
Preservation of an ongoing relationship or
termination of a relationship in a more amicable
way
Workable and implementable decision
Agreement that are better than simple
compromises or win/lose outcome
Decisions that hold up over time
DEFINITION
A process through which two or more parties may
explore and reach a negotiated solution to their
conflict with the help of a third neutral and
disinterested party, the conciliator
MAIN BENEFITS
Ensure party autonomy
Ensure the expertise of the decision maker
Conciliation is time and cost efficient
DEFINITION
A dialogue between two or more people or
parties intended to reach an understanding,
resolve points of difference, to gain
advantage for an individual or collective, or
to craft outcomes to satisfy various interest
Have more confidence and higher tendencies to
plan to use a cooperative strategy
Increase the likelihood that parties will reach their
instrumental goals, and enhance the ability to find
integrative gain
Better decision making process
Post negotiation positive affect has beneficial
consequence as well
Various negative emotion
Negative emotions lead to acceptance of
settlement that are not in the positive utility
function but rather have a negative utility