BPM Use Case

Step Name Appendix # UC 1 UC 2 UC 3 UC 4 UC 5 UC 6 UC 7 UC 8

Search for
P1 B1 x
Hotel
Booking
D2.1 B2 x
Method
P2.2 Look Online B2 x
Choose
P2.3 B2 x
Room Type
Enter Details
(Name,
P2.7 Phone B2 x
number,
Email)

Do you want
D2.5 B2 x
to book?
Agree to
P2.8 B2 x
Terms
Receive
P2.9 B2 x
Confirmation
P2.10 Exit Website B2 x
Online
P3.1 B9 x
Checkin
Request
P3.2 B9 x
Passport/ID
Provide
P3.3 B9 x
requested ID

Scan ID
P3.4 B9 x
documents
Check if
P3.5 room B9 x
available
Assign
P3.6 B9 x
Room
Make Room
P3.7 B9 x
Key
 Receive
P3.8 B9 x
room key
D3.2 Travel Type B10 x

Offer
Laundry/Spa
P3.10 B10 x
/Transportati
on/Parking

Offer
Restaurant/
P3.11 B10 x
Spa/Tour
Promotions
Other
P3.12 B10 x
Services
Walk to
P6.1 B5 x
Front Desk
Verify Room
P6.4 B5 x
Number
Charge
P6.5 B5 x
Payment
P6.8 Print Receipt B5 x

P6.9 Sign Receipt B5 x

P6.10 Thank Guest B5 x