ONE NIGHT 26TH TO 27TH MARCH AT LEMON TREE PREMIER DELHI AIRPORT

1 message

Leera <leera@balmerlawrie.com> Thu, Mar 25, 2021 at 12:46

To: shakan.sequeira@gmail.com

From: Bookings [mailto:bookings@lemontreehotels.com]

Sent: Tuesday, March 23, 2021 5:53 PM
To: 'Pawan Sharma'
Cc: 'Pradeep Kapai'; 'Sanglap Misra'; 'Damanpreet Singh'; 'Manoj Joshi'; 'Fo Dl1'; 'Bookings'
Subject: RE: Hotel booking in Lemon Tree Hotels

Lemon Tree Premier, Delhi Airport

Asset No. 6, Aerocity Hospitality District, IGI Airport, New Delhi 110037, India
T: +91 11 44232323, E: hi.dl@lemontreehotels.com

Group Tentative  # 11101783

 

Thank you for making a group reservation with us. We look forward to welcoming your guests at Lemon Tree Premier,
Delhi Airport. Lemon Tree Premier pampers the style conscious and upbeat traveller with plush interiors, spacious
contemporary design, personalized services, premium in-room amenities, award-winning restaurants and a whiff of the
signature lemon fragrance.

 
THE GROUP’S SCHEDULE
 

Company name Balmer Lawrie & Co. Ltd.          

GST No. 27AABCB0984E1ZV  

Name of the guest(s) Mr. Kruti Patel + 19

Number of guest(s), Adult(s)

18+1 Number of room(s) 9+1
Children

Arrival date 26 March 2021    Departure date 27 March 2021

Flight details /Arrival time 14:00     Departure time 12:00

Airport transfer Not Required

Room category Superior Room

Additional request (s)

Here’s what you get Room & Breakfast , One Meal Package (set menus) | Packed meals available
 (inclusions)            on request, on a chargeable basis | 24x7 WiFi | 2 bottles water/room/night |
Fitness Centre and Swimming Pool** | 1,000 Bonus points***

Hotel hygiene standards are maintained as per our Rest Assured initiative, in
partnership with Diversey. This program creates an environment focused on
health, hygiene, safety and wellbeing across all our hotels.

*on account of new regulations, until further notice, all Food and Beverage
services are limited to set/select menus. Please note, buffet services are also
temporarily discontinued

**where operational

***for Lemon Tree Smiles members for bookings exclusively on

lemontreehotels.com

For additional information on the hotel visit www.lemontreehotels.com.

CHAUFFEUR ON ARRIVAL

Should you ask for a chargeable (unless specified otherwise) airport pickup on arrival, the chauffeur and car details
will be sent to you via sms, one hour before the expected time of arrival of the flight. Please note: Delivery of the sms is
subject to the telecom service provider's network.

Please note: The chauffeur pick-up point for guests who arrive at the Indira Gandhi International Airport, Terminal (T1)
is Gate number 7 and Terminal(T3) is Main Arrival Hall.

IDENTITY PROOF
In keeping with Government regulations, we request each guest (regardless of occupancy) to carry a photo identity to
present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can
present any government issued photo identity and address proof card e.g. driving license, passport, Aadhar card or
voter’s ID card. PAN Card will not be accepted as the above. Also, please do keep handy proof of corporate affiliations,
if you have made a corporate booking.

NO SMOKING
The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means
smoking is prohibited in all parts of the hotel except in designated guest rooms and demarcated smoking areas.
 
SPECIAL REQUESTS
Requests for a specific bed type or a smoking room preference will be subject to availability at the time of check-in.
 
CHECK-IN/CHECK-OUT POLICY
Our check-in time is 2 pm and our check-out time is 12 noon. If you want to check-in early or sleep in and check-out
late, we will be happy to oblige, subject to availability and at a nominal additional charge.

GUARANTEE AND CANCELLATION POLICY (FOR GROUPS OF 5 ROOMS OR MORE)

We will be happy to confirm group reservations against a signed agreement with an advance (as mentioned in the
Advance Payment Policy) or on receipt of valid credit card details, with a signed authorization form.

For room reservations

We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please
do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in
part or full), within 30 days or less from the date of check in, a retention charge will become due as under:

·   # of rooms being cancelled/no-shows X 1 night X applicable daily rate per room, including taxes.  In addition,
should any participants check out early, retention will be charged for those nights booked, now being released due
to the early check out.

However, bookings made on non-cancellable/non-amendable packages or rates cannot be cancelled/amended. On

doing so, the full amount of advance paid will be treated as the cancellation fee.

For conference room reservations

In case there is any no-show or a cancellation/amendment (in part or full), within 7 days or less from the date of the
conference/event, a cancellation charge, of 50% of the total billing i.e. 50% of {number of people X applicable per head
rate, including taxes}, will be charged.

 
SERVICE LIMITATIONS

·         On account of new regulations, until further notice, all Food and Beverage services are limited to set/select
menus. Please note, buffet services are also temporarily discontinued

·         As per instructions from the Government authorities regarding the containment of COVID-19, we are closing
the swimming pools, gymnasiums and spas across all our hotels, till further notice. We regret the inconvenience
caused

·                Operation and timings of all food and beverage outlets, the business center and meeting facilities will be
defined by the property, and can be confirmed at the Front Desk

COVID-19 UPDATE

In view of the ongoing COVID-19 situation, we have re-defined our processes and house rules to ensure the safety and
wellbeing of all our guests and team members. Key points include:

•                All guests are required to wear face masks in public areas and to sanitise or wash their hands frequently.
Masks will be available for purchase at the Front Desk

•                The team is maintaining appropriate hygiene standards and wearing gloves and masks, in all areas,
throughout their shift

•                Rooms will only be given on single occupancy, or double occupancy for family members. Triple occupancy
and extra beds will not be allowed

•         No visitors will be allowed on guest floors

•         Temperature checks will be conducted every time a guest, team member or vendor enters the property. Should
the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing,
sneezing and shortness of breath, entry to the property will be denied and the guest will be provided with the
details of the nearest hospital or healthcare facility

•         All guests must download the Aarogya Setu mobile application. Guests are advised not to visit containment
zones

•         At the time of check-in, guests will be required to submit a self-declaration form and share their travel history
for the 20 days prior to arrival

•         A complete set of house rules will be shared via WhatsApp and/or email, prior to and on arrival, which must be
strictly adhered while on the premises

•                Management reserves the rights of admission and refusal of service for guests not following social
distancing, cleanliness and hygiene norms and the house rules
 

We request you to please familiarise yourself with our new standard operating procedures and house rules, which are
available at www.lemontreehotels.com/2019ncovc.aspx. Your cooperation is requested at this time.

REST ASSURED

•                Rest Assured is a Lemon Tree Hotels’ initiative, showcasing our commitment to creating an environment
focused on health, hygiene, safety and wellbeing

•         As part of the new cleanliness and hygiene standards, we have collaborated with Diversey, a global leader in
this space. They are providing us with US EPA approved safe chemicals, operating checklists, training support,
videos and support materials to add to our own repertoire of processes and procedures, and will be conducting
regular reviews in all properties, as part of this association

•         The safety and wellbeing of our guests and team members is of the utmost importance to us, and we want
everyone to rest assured that they are in safe hands

For further details on the Rest Assured Initiative, please visit www.lemontreehotels.com/rest-assured.aspx

 
ONE STOP SHOP
For lowest rates guaranteed, you can book atwww.lemontreehotels.com or call Central Reservations at +91 9911 701
701.
 
LEMON TREE SMILES
Experience our enhanced rewards program that gives you more reasons to smile. Enjoy a world of exciting benefits,
loaded offers, member exclusive packages, easy redemptions, and much more. Sign Up now and earn more every time
you stay with us.

Terms & Conditions and Privacy Policy

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This communication is confidential and may be legally privileged. If you are not the intended recipient; (i) please do not
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Warm Regards,

Vipul Munjal

Central Reservations

 
Lemon Tree Hotels Limited
Lemon Tree Premier – Delhi Airport

Asset No. 6, Aerocity Hospitality District, New Delhi 110037

www.lemontreehotels.com | www.aurikahotels.com | www.keyshotels.com

~8,300 rooms. 84 hotels. 51 destinations.

COVID 19 UPDATE:

In view of the ongoing COVID-19 situation, we have re-defined our processes and house rules to ensure the safety and
wellbeing of all our guests and team members, which are available at  www.lemontreehotels.com/2019ncovc.aspx

REST ASSURED INITIATIVE:

Rest Assured is a Lemon Tree Hotels' initiative, in partnership with Diversey, showcasing our commitment to creating an
environment focused on health, hygiene, safety and wellbeing across all our properties. For further details, please visit 
www.lemontreehotels.com/rest-assured.aspx

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